CSC ServiceWorks
CSC ServiceWorks is a PE-backed operator of IoT-connected commercial laundry and air services, managing over 1 million machines across 230,000+ locations in the U.S., Canada, and Europe for multifamily, academic, hospitality, and convenience retail customers.
- Company typePrivate
- Founded1920
- HeadquartersPlainview, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What CSC ServiceWorks does
CSC ServiceWorks is a privately held, PE-backed operator of technology-enabled laundry and air services, headquartered in Melville, New York, and operating across the United States, Canada, and Europe. Founded in 1920 and currently owned by Pamplona Capital Management, Ontario Teachers' Pension Plan, and Neuberger Berman, the company manages a fleet of more than 1 million IoT-connected commercial washers and dryers across over 230,000 locations, serving approximately 40 million residents, consumers, property managers, and owners daily with a 3,000+ person workforce.
The company's core platform, CSC Digital Laundry, connects commercial equipment to a cloud-based monitoring and payment stack that includes the CSC GO mobile app for residents, the Client Insights Portal (alongside VirtualView, LaundryLinx, and Client Extranet) for property managers, and proprietary intelligent pricing and automated service routing capabilities. Hardware is sourced from brand partners including Maytag, Speed Queen, and (as of May 2025) LG Electronics. Revenue is generated through a mix of full-service revenue share programs, Silver/Gold/Platinum service agreements, in-home rental subscriptions (Community Direct and Resident Direct), commercial equipment sales, and a complementary air services vertical (tire inflation and vacuum equipment for gas stations and convenience stores).
CSC serves four primary customer verticals — multifamily residential properties (its core market), academic and student housing, hospitality (including Walt Disney World and Universal Orlando Resort), and gas stations/convenience stores — through a direct field sales model with locally based teams. The company has expanded its offering through the 2022 acquisitions of Happily Inc. (dba One Tap Away) and The Laundry Chute, extending into the wash-dry-fold and resident amenity marketplace, and recently refreshed its leadership with a new CEO (Mark Reinbold, March 2026), COO (Emily Cherry, June 2025), and CTO (Andrei Girenkov, October 2024).
CSC ServiceWorks firmographics
Firmographics- Name
- CSC ServiceWorks
- Legal name
- CSC ServiceWorks, Inc.
- Website
- https://cscsw.com
- Company type
- Private
- Founded year
- 1920
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- CSC ServiceWorks is a PE-backed operator of IoT-connected commercial laundry and air services, managing over 1 million machines across 230,000+ locations in the U.S., Canada, and Europe for multifamily, academic, hospitality, and convenience retail customers.
- Ownership category
- akta.pro rank
CSC ServiceWorks industry classification
Industry- Product category
- Commercial Laundry Services
- NAICS
- Drycleaning and Laundry Services (8123), Industrial Launderers (812332)
- SIC
- Wholesale-Professional & Commercial Equipment & Supplies (5040), Services-Miscellaneous Equipment Rental & Leasing (7350)
- akta.pro primary industry
- Laundry, Linen & Uniform Route Service (B2B) (TLAAAEAL)
- akta.pro secondary industries
- App-Based Laundry Marketplace / Aggregator Platforms (HSAJACAD), Commercial / Small-Business Wash-and-Fold (Salons, Gyms, Spas, Airbnb Hosts) (HSAJABAE)
Keywords
Where CSC ServiceWorks is headquartered
LocationHeadquarters
- HQ city
- Plainview
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CSC ServiceWorks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Community Laundry Services: Full-service revenue share program where CSC installs and manages laundry equipment at multi-family properties. Property owners receive a share of revenue while CSC handles equipment, maintenance, collections, and digital payment technology. Also offers service agreements (Silver, Gold, Platinum levels) with fixed monthly rates.
- In-Home Laundry Services: Programs allowing property managers to offer in-home laundry as an amenity. Options include Community Direct Rental (CSC handles capital investment, service, parts, replacements for fixed monthly rate) and Resident Direct Rental (CSC works directly with residents for financing and service).
- Air Services: Tire inflation and vacuum equipment services at gas stations and convenience stores. Full-service revenue share program with no upfront costs, including equipment installation, maintenance, digital payment, and monitoring technology.
- Commercial Equipment Sales: Sale of commercial laundry equipment from trusted brands like Speed Queen and Maytag to property owners and managers.
- Intelligent Pricing: Market-based pricing optimization service that sets prices based on supply and demand, local pricing data from competing laundromats, to maximize client revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Monthly | Full-Service Revenue Share Program - CSC handles everything including equipment, service, parts, and capital expenses with revenue share to property owners. |
| Subscription | Monthly | Service Agreement tiers (Silver and Gold) - Expert service and parts agreement with 1-2 day service from certified technicians. |
| Subscription | Monthly | In-Home Laundry Service Agreements (Silver, Gold & Platinum) - Expert service & parts agreement with 1-2 day service response. |
| Subscription | Monthly | Community Direct Rental Program - Fixed monthly rate including unlimited service, parts and replacements with no upfront capital investment. |
| Transaction based/ take rate | Monthly | Air Services Revenue Share Program - Full-service solution with no upfront costs and fixed monthly rate. |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels7 records
CSC ServiceWorks product offering
Product offeringCore offering
CSC ServiceWorks installs, services, and manages commercial laundry equipment and air/vending equipment at multifamily residential properties, college campuses, gas stations, and convenience stores across North America and Europe. The company operates through revenue-share programs, multi-tier service agreements (Silver/Gold/Platinum), in-home laundry rental programs, and commercial equipment sales from brands such as Speed Queen, Maytag, and LG. It owns a proprietary IoT-enabled digital laundry platform, mobile applications (CSC GO, CSC Pay Mobile, One Tap Away), and cloud-based client reporting portals.
Product overview
CSC ServiceWorks is a consumer services platform company delivering technology-enabled laundry and air services across North America. The company's core offering consists of IoT-connected commercial laundry equipment (CSC Digital Laundry platform) and air services (tire inflation and vacuum equipment) deployed at multi-family properties, college campuses, and convenience stores. The platform integrates multiple products including community laundry services, in-home laundry solutions, and the One Tap Away mobile app (acquired 2022). Property managers access operations through client portals including Client Insights Portal, LaundryView, VirtualView, and LaundryLinx, while residents use the CSC GO Mobile app for digital payments and laundry monitoring. Air services are managed through the Air Client Insights Portal with GasBuddy integration for location services. The company operates across the US and Canada with over 3,000 team members serving 40 million residents and consumers.
Differentiator
Problem solved
Functional benefit
Brands
- CSC GO Mobile: Mobile app for laundry room management allowing residents to see machine availability, pay for laundry, receive cycle alerts, and request service or refunds
- CSC Pay Mobile
- CommunityWorks
- SustainabilityWorks
- TeamWorks
- Client Insights Portal
- Air Client Insights Portal
Products and services
- Community Laundry Service Total laundry solution for shared laundry facilities in multifamily communities, including equipment, revenue share programs, intelligent pricing, and digital payment technology for property managers and residents.
- In-Home Laundry Service In-unit washer and dryer solutions for residential properties, offering equipment leasing, service agreements, and rental programs (Community Direct Rental and Resident Direct Rental) for property managers and residents.
- Air Services Tire inflation and vacuum equipment services for convenience stores and gas stations, featuring digital payment options, auto-calibration technology, and 24/7 monitoring.
- Commercial Equipment Sales Sale of commercial laundry equipment from brands such as Speed Queen, Maytag, and LG to property owners and managers, including LG Inverter Direct Drive motor technology, 3D Gyro Sensor, and Gyro Balancing System.
- One Tap Away Mobile app and resident experience platform providing simplified resident experience, tech-enabled laundry room access control, wash and fold service, and smart amenity management for multifamily housing. Originally developed by the Samsung SmartThings founding team.
- CSC GO Mobile App Mobile application enabling residents to check machine availability, pay for laundry, receive cycle alerts, and request service or refunds directly from their mobile devices. Available on Apple App Store and Google Play.
Quantifiable outcome
- 89% of renters search for in-home laundry and 77% won't sign a lease without it; in-home laundry commands 10-13% rent premium
- +3 more outcomes
Companies that use CSC ServiceWorks
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
CSC ServiceWorks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature5 records
CSC ServiceWorks partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- LG ElectronicscoreLG Electronics signed a distribution agreement with CSC ServiceWorks to supply commercial washers and dryers. CSC, as the North American market leader in laundry solutions, will receive LG's commercial laundry equipment featuring Inverter Direct Drive motor technology, 3D Gyro Sensor, and Gyro Balancing System. The partnership strengthens LG's presence in the North American commercial laundry market while ensuring CSC has a stable supply of high-efficiency commercial laundry products.
- Social Current (formerly The Alliance for Strong Families and Communities)minorCSC partnered with Social Current through its CommunityWorks social impact program to donate, install, and maintain commercial laundry equipment at local community centers supporting underserved communities.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
CSC ServiceWorks competitors and assessment
Company assessmentDirect peers
- Mac-Gray Corporation: Mac-Gray was a direct competitor to CSC in multi-family route laundry services before being acquired by CSC ServiceWorks in 2014. The acquired entity continues to operate as a subsidiary brand, and serves as a historical peer benchmark for CSC's own commercial laundry economics and market share trajectory.
- LaundryLux: LaundryLux distributes and services commercial laundry equipment (Electrolux, Wascomat, IPSO brands) to multi-family, laundromat, and on-premise customers in North America. Comparable equipment-distribution + service model and overlapping multi-family customer base position it as a direct peer to CSC's commercial laundry operations.
- WASH Multifamily Laundry Systems: WASH is the most direct head-to-head competitor to CSC ServiceWorks, operating route-based commercial laundry services for multi-family and student housing properties across North America. Overlapping customer base (property managers, REITs, universities), overlapping service model (revenue share, equipment management), and overlapping geographic footprint make it the cleanest comparable.
- Pressed For Time (Multi-Family Laundry): Pressed For Time is a multi-family and student housing laundry route-service operator offering wash-and-fold pickup and delivery at properties. Comparable on route-based laundry services to multi-family and academic housing customers — CSC's primary segments — making it a relevant direct peer in the wash-and-fold and shared laundry services space.
Others
- Cintas Corporation: Cintas is the largest uniform rental and facility services provider in North America, with a route-based service model that mirrors CSC's installed-base servicing approach. While its core is uniform and facility supplies rather than laundry equipment, it competes for similar property-level amenity budgets and exemplifies the recurring-route-services business model.
- UniFirst Corporation: UniFirst is a North American uniform rental and supply company operating route-based service to businesses. While focused on uniforms rather than laundry equipment, the recurring route-service DNA, multi-family and small-business customer overlap, and physical-logistics-heavy operating model make it a useful operational and business-model comparable.
Broad incumbents
- LG Electronics: LG signed a 2025 distribution agreement with CSC to supply commercial washers and dryers featuring Inverter Direct Drive technology. As a global electronics incumbent with growing commercial laundry ambitions, LG is a strategic partner and a potential broad incumbent that could deepen direct service offerings to property managers over time.
- Alliance Laundry Systems (Speed Queen): Alliance Laundry Systems is the world's largest commercial laundry equipment manufacturer (Speed Queen, UniMac, Huebsch, IPSO brands) supplying machines to multi-family, vended, and on-premise operators. CSC resells Speed Queen equipment, so Alliance is both a key supplier and a broad incumbent competing for direct service relationships with large property managers.
- Whirlpool Corporation: Whirlpool owns the Maytag Commercial and Whirlpool Commercial brands that CSC distributes. As a major OEM with global scale, Whirlpool is a broad incumbent in the commercial laundry space; while it does not run route-service operations like CSC, it competes for the underlying equipment relationship and could move further downstream.
Emerging players
- DRYV (formerly ProActive Solutions): DRYV is an emerging on-demand laundry and dry cleaning pickup/delivery platform serving multi-family and apartment communities. It is a partial-overlap emerging player — competing with CSC's One Tap Away wash-dry-fold initiative and other community-amenity laundry services, with similar end customers but a more consumer-facing app model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CSC ServiceWorks social profiles
Digital presenceCSC ServiceWorks financial estimates
Financial estimateRevenue estimate
Valuation estimate
CSC ServiceWorks leadership team
Management profileNumber of profiles
Profiles7 records
CSC ServiceWorks subsidiaries and ownership
Company hierarchySubsidiaries5 records
CSC ServiceWorks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CSC ServiceWorks M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CSC ServiceWorks
What does CSC ServiceWorks do?
CSC ServiceWorks installs, services, and manages commercial laundry equipment and air/vending equipment at multifamily residential properties, college campuses, gas stations, and convenience stores across North America and Europe. The company operates through revenue-share programs, multi-tier service agreements (Silver/Gold/Platinum), in-home laundry rental programs, and commercial equipment sales from brands such as Speed Queen, Maytag, and LG. It owns a proprietary IoT-enabled digital laundry platform, mobile applications (CSC GO, CSC Pay Mobile, One Tap Away), and cloud-based client reporting portals.
Is CSC ServiceWorks a public or private company?
CSC ServiceWorks is a private company. It is classified as private equity controlled and is currently operating.
When was CSC ServiceWorks founded?
CSC ServiceWorks was founded in 1920. It employs 1,001 to 5,000 people.
Where is CSC ServiceWorks based?
CSC ServiceWorks is headquartered in Plainview, United States, in the North America region.
How does CSC ServiceWorks make money?
Five revenue lines are on record. Community Laundry Services are the primary driver. The others are in-Home Laundry Services, air Services, commercial Equipment Sales and intelligent Pricing.
Who are CSC ServiceWorks's main competitors?
Direct peers on record are Mac-Gray Corporation, LaundryLux, WASH Multifamily Laundry Systems and Pressed For Time (Multi-Family Laundry). Others are Cintas Corporation and UniFirst Corporation. Broad incumbents are LG Electronics, Alliance Laundry Systems (Speed Queen) and Whirlpool Corporation. DRYV (formerly ProActive Solutions) is listed as an emerging player.
Does CSC ServiceWorks have an API?
No public API is recorded for CSC ServiceWorks.
What industry is CSC ServiceWorks in?
CSC ServiceWorks's product category is Commercial Laundry Services. Its primary akta.pro industry code is TLAAAEAL, Laundry, Linen & Uniform Route Service (B2B), with a secondary code of HSAJACAD, App-Based Laundry Marketplace / Aggregator Platforms. Its NAICS code is 8123 and its SIC code is 5040.