Authorized Technical Services
Authorized Technical Services is a veteran-, woman-, and family-owned appliance repair company founded in 1980, serving residential homeowners across Southeast Arizona from its Tucson headquarters with a team of 12 field technicians.
- Company typePrivate
- Founded1980
- HeadquartersTucson, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Authorized Technical Services does
Authorized Technical Services (ATS) is a privately held, veteran-, woman-, and family-owned appliance repair company founded in 1980 by Brian and Celia Jarratt and headquartered at 990 E 18th St, Tucson, Arizona. The company provides direct-to-consumer in-home diagnostic and repair services for major household appliances, including dishwashers, ovens, stoves and ranges, refrigerators and freezers, washers and dryers, microwaves, vent hoods, trash compactors, and smart appliances. Field operations are delivered by a team of 12 technicians, each averaging roughly 15 years of longevity with the company, all factory-trained and background-checked, supplemented by office staff handling dispatch, parts, and customer service.
The business operates on a one-time-service revenue model: a $115 standard diagnostic fee ($150 for high-end appliances) is charged upfront and credited toward labor if the customer proceeds with repair, with parts billed separately (a 10% discount is offered to active/retired military, first responders, and teachers). Service coverage spans Southeast Arizona, including Tucson, Maricopa, Casa Grande, Three Points, Mammoth, Eloy, Douglas, Willcox, Green Valley, Sahuarita, Tombstone, and Bisbee. The company also accepts manufacturer warranty service dispatches as a secondary channel. Customer acquisition is driven primarily by phone bookings, Google Business Profile presence, Facebook, the company website, and the A+ BBB rating that has accrued over four decades, with a 90-day guarantee on parts and labor underpinning the brand.
ATS has no disclosed technology platform, no proprietary software, no AI/ML components, no patents, no subsidiaries, and no external funding. Its competitive position rests on technician tenure, local brand reputation, and the breadth of appliance categories serviced rather than on technology differentiation. The business functions as a single-location regional service provider with a stable but unquantified growth posture, well-suited to local market consolidation but not currently demonstrating platform-style expansion.
Authorized Technical Services firmographics
Firmographics- Name
- Authorized Technical Services
- Legal name
- Authorized Technical Services
- Website
- https://atsappliance.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Authorized Technical Services is a veteran-, woman-, and family-owned appliance repair company founded in 1980, serving residential homeowners across Southeast Arizona from its Tucson headquarters with a team of 12 field technicians.
- Ownership category
- akta.pro rank
Authorized Technical Services industry classification
Industry- Product category
- Appliance Repair Services
- NAICS
- Appliance Repair and Maintenance (811412), Home and Garden Equipment Repair and Maintenance (811411)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Appliance Diagnosis, Troubleshooting & Safety Inspection (HSAGANAO)
- akta.pro secondary industries
- Washer & Dryer Installation & Minor Repair (HSAGANAH), Small Appliance Installation & Repair (Countertop & Portable) (HSAGANAC), Microwave Installation & Minor Repair (Countertop/OTR) (HSAGANAK), Appliance Maintenance, Cleaning & Tune-Ups (Descaling, Filter Changes) (HSAGANAL), Appliance Preventive Check (Washer Hoses, Dryer Vent, Refrigerator Coils) (HSAGAOAL)
Keywords
Where Authorized Technical Services is headquartered
LocationHeadquarters
- HQ city
- Tucson
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Authorized Technical Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain
Revenue model
- Appliance Repair Services: One-time diagnostic fee ($115 standard, $150 high-end appliances) plus repair labor and parts. Customers pay for the diagnostic visit and if they proceed with repairs, the diagnostic fee is applied toward labor costs. Parts are purchased separately with a 10% discount available for military, first responders, and teachers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Appliance Diagnostic |
| Other | Pay-as-you-go | Parts Discount for Community Heroes |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Authorized Technical Services product offering
Product offeringCore offering
Authorized Technical Services provides in-home repair and maintenance for major household appliances (such as washers, dryers, refrigerators, and similar equipment) for residential customers in Southeast Arizona. The company charges a flat diagnostic fee plus parts and labor, and backs repairs with a 90-day parts and labor guarantee.
Product overview
Authorized Technical Services is a single-location appliance repair service company offering repair solutions for major household appliances. The company operates as a unified service offering with a team of 12 skilled technicians providing repairs across multiple appliance categories. Services include dishwasher repair, oven/stove/range repair, refrigerator/freezer repair, washer/dryer repair, microwave repair, and additional services for vent hoods, trash compactors, and smart appliances. The company also offers diagnostic services as the initial step in their repair process, with a 90-day guarantee on parts and labor. All services are delivered through the company's own technicians without a modular or platform-based product architecture.
Differentiator
Problem solved
Functional benefit
Products and services
- In-Home Appliance Repair Service
Companies that use Authorized Technical Services
Customer profileSegments2 records
Ideal customer profiles1 record
Authorized Technical Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Authorized Technical Services partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights4 records
Authorized Technical Services competitors and assessment
Company assessmentOthers
- Angi (formerly Angie's List): Home services marketplace aggregating local appliance repair contractors. Functions as a customer acquisition channel and indirect competitor — homeowners searching for repair often start at Angi before selecting a specific provider like ATS.
- RepairClinic: Online parts retailer and DIY repair resource. Not a service competitor but addresses the same end-customer pain points — represents the DIY substitution threat that constrains ATS's addressable demand.
Broad incumbents
- GE Appliances Service: Manufacturer-direct service network for GE/Haier brands. Competes for warranty dispatch work — a revenue stream ATS also accesses — but is structurally embedded in the OEM rather than an independent operator.
- Sears Home Services: Long-standing national appliance repair and home services arm historically tied to Sears/Kenmore, now operating across multiple categories. Overlaps directly with ATS on appliance repair but serves a much broader footprint and brand portfolio.
- Home Depot Home Services: National retailer offering installation and repair services including appliance hookups and selected repairs. Adjacent rather than fully overlapping, but competes for the same homeowners searching for appliance help and offers bundled service advantages.
- Asurion Home Appliance Repair: National extended-warranty and appliance repair provider behind brands like Assurant and Allconnect. Indirect competitor as a potential warranty partner — represents both a customer-acquisition channel and a substitute for independent repair.
- Whirlpool Customer Service: OEM-direct service network for Whirlpool, Maytag, KitchenAid, and Amana brands. Competes with ATS for warranty service volume and has structural advantages (parts, training, brand trust) but does not serve out-of-warranty consumers.
Emerging players
- Puls: Tech-enabled in-home appliance, smart home, and handyman repair platform. Targets the same residential customer with mobile-first booking and a contracted technician network — represents the digitally-native competitive model ATS must increasingly contend with.
Direct peers
- Mr. Appliance: Neighborly-owned national franchise providing in-home residential appliance repair across the U.S. Closest direct peer — same customer (homeowners), same in-home service model, same appliance categories, just delivered through a franchise network rather than an independent operator.
Regional players
- Reliant Appliance Repair: Multi-state regional appliance repair operator. Comparable business model (in-home residential appliance repair with warranty capability) but with broader geographic coverage than ATS — a useful benchmark for what scaled regional operations look like.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Authorized Technical Services social profiles
Digital presenceAuthorized Technical Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Authorized Technical Services leadership team
Management profileNumber of profiles
Profiles2 records
Authorized Technical Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Authorized Technical Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Authorized Technical Services
What does Authorized Technical Services do?
Authorized Technical Services provides in-home repair and maintenance for major household appliances (such as washers, dryers, refrigerators, and similar equipment) for residential customers in Southeast Arizona. The company charges a flat diagnostic fee plus parts and labor, and backs repairs with a 90-day parts and labor guarantee.
Is Authorized Technical Services a public or private company?
Authorized Technical Services is a private company. It is classified as family owned and is currently operating.
When was Authorized Technical Services founded?
Authorized Technical Services was founded in 1980. It employs 1 to 10 people.
Where is Authorized Technical Services based?
Authorized Technical Services is headquartered in Tucson, United States, in the North America region.
How does Authorized Technical Services make money?
One revenue line is on record: appliance Repair Services.
Who are Authorized Technical Services's main competitors?
Others on record are Angi (formerly Angie's List) and RepairClinic. Broad incumbents are GE Appliances Service, Sears Home Services, Home Depot Home Services, Asurion Home Appliance Repair and Whirlpool Customer Service. Puls is listed as an emerging player. Mr. Appliance is listed as a direct peer. Reliant Appliance Repair is listed as a regional player.
Does Authorized Technical Services have an API?
No public API is recorded for Authorized Technical Services.
What industry is Authorized Technical Services in?
Authorized Technical Services's product category is Appliance Repair Services. Its primary akta.pro industry code is HSAGANAO, Appliance Diagnosis, Troubleshooting & Safety Inspection, with a secondary code of HSAGANAH, Washer & Dryer Installation & Minor Repair. Its NAICS code is 811412 and its SIC code is 7600.