Audiolab Sound Hearing Solution
Audiolab Sound Hearing Solution is Malaysia's largest independent hearing healthcare provider, operating 22-23 retail branches with 42-43 licensed audiologists. It dispenses Signia, Phonak, and GN ReSound hearing aids and provides diagnostic, fitting, rehabilitation, and home-visit services for adults and children with hearing loss.
- Company typePrivate
- Founded1996
- HeadquartersKuala Lumpur, Malaysia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Audiolab Sound Hearing Solution does
Audiolab Sound Hearing Solution Sdn. Bhd. is a privately held Malaysian audiology retailer and hearing-aid dispenser founded in 1996 (incorporated as Audiolab Enterprise, later restructured in 2012 into the current entity), headquartered opposite Hospital Kuala Lumpur on Jalan Pahang. The company operates 22-23 owned retail branches across Peninsular and East Malaysia (including Kota Kinabalu, Sabah since July 2019), employing 42-43 licensed audiologists supported by an in-house ITE laboratory and earmould production centre. It positions itself as Malaysia's largest independent hearing healthcare services provider, serving adults, elderly, and paediatric patients through walk-in assessments, free hearing screenings, and trial fittings.
The core product offering is a multi-vendor hearing-aid catalog spanning Signia, Phonak, and GN ReSound, augmented by cochlear implants, bone-anchored hearing aids (BAHA), and accessories such as Signia batteries and Otoclip clips. Recent 2024-2025 launches span ten-plus premium SKUs — Phonak Audéo Infinio Sphere (DEEPSONIC AI), Signia Pure Charge&Go BCT IX, Styletto IX, Insio IX, Silk Charge&Go IX, Pure CROS Charge&Go IX, GN ReSound NEXIA, and OMNIA — leveraging vendor-side AI features for speech-in-noise, Bluetooth LE Audio / Auracast, and rechargeable form factors. Differentiated service programs include a Lifetime Free Adjustment Program, 2-4 year warranty, annual hearing tests, home-visit service for immobile patients, and a subscription Hearing Aids Protection Plan, with regulatory credentials including ISO 13485, MDA/GDPMD, and DOSH compliance plus authorized SOCSO rehabilitation provider status.
The business model is direct-to-consumer retail: one-time hearing-aid sales (quote-based, vendor-priced) plus professional-services revenue from PTA, tympanometry, and OAE assessments, complemented by accessory hardware sales through audiolab.com.my and a recurring protection-plan subscription. Customer segments span four groups — individuals with hearing loss (primary), paediatrics (primary), SOCSO/government beneficiaries, and corporate/educational institutions for screening — with no disclosed enterprise anchors. Strategic partnerships include Lions Club (hearing-aid donations), SOCSO (rehabilitation), PROSPER 3PK (school screenings), hospitals (Shah Alam, UIA Kuantan), ZUS Coffee (CSR), and a January 2025 advisory relationship with UKM's Head of Audiology Programme. The company has no external funding rounds disclosed and is founder-led by Managing Director Mr. Mohd Nor alongside co-founder Dr. Esa.
Audiolab Sound Hearing Solution firmographics
Firmographics- Name
- Audiolab Sound Hearing Solution
- Legal name
- Audiolab Sound Hearing Solution Sdn. Bhd.
- Website
- https://audiolab.com.my
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Audiolab Sound Hearing Solution is Malaysia's largest independent hearing healthcare provider, operating 22-23 retail branches with 42-43 licensed audiologists. It dispenses Signia, Phonak, and GN ReSound hearing aids and provides diagnostic, fitting, rehabilitation, and home-visit services for adults and children with hearing loss.
- Ownership category
- akta.pro rank
Audiolab Sound Hearing Solution industry classification
Industry- Product category
- Audiology and Hearing Healthcare Services
- NAICS
- Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)
- SIC
- Surgical & Medical Instruments & Apparatus (3841), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Medical Laboratories (8071)
- akta.pro primary industry
- Audiology & Hearing Diagnostic Centers (HLAFAKAH)
- akta.pro secondary industries
- Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI), Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC), Hearables (True Wireless Earbuds & Smart Headphones) (CRACAIAD), Audio Accessories (Ear Tips, Cables, Stands, Cases, Transmitters) (CRACANAM)
Keywords
Where Audiolab Sound Hearing Solution is headquartered
LocationHeadquarters
- HQ city
- Kuala Lumpur
- HQ country
- Malaysia
- HQ region
- Asia
Offices23 records
Markets served
Audiolab Sound Hearing Solution business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Hearing Aid Sales: Sale of hearing aids from Signia, Phonak, and GN ReSound brands. Includes various models from entry-level to premium, with features like Bluetooth connectivity, rechargeable batteries, and custom fits. Revenue is primarily one-time purchase with warranty coverage of 2-4 years.
- Hearing Assessment Services: Pure Tone Audiometry (PTA), Tympanometry, Otoacoustic Emission (OAE) tests, and annual hearing assessments conducted by certified audiologists.
- Hearing Aid Accessories: Sale of accessories including Signia batteries (S10, S13, S312, S675), Otoclip hearing aid clips, charging cases, and other hearing aid consumables.
- Hearing Aids Protection Plan: Comprehensive protection plan covering accidents, wear and tear for hearing devices, providing peace of mind for customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Basic Hearing Test |
| Unit Pricing | Pay-as-you-go | Signia Battery S675 |
| Unit Pricing | Pay-as-you-go | Otoclip BTE Cow |
| One time/ perpetual license | Pay-as-you-go | Hearing Aid Pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Audiolab Sound Hearing Solution product offering
Product offeringCore offering
Audiolab Sound Hearing Solution operates Malaysia's largest independent hearing healthcare network, dispensing hearing aids from Signia, Phonak, and GN ReSound through 22+ retail branches nationwide. The company delivers professional audiology services including pure tone audiometry, tympanometry, otoacoustic emission testing, hearing aid fitting and calibration, rehabilitation counseling, earwax removal, and home visit assessments for immobile patients. The offering also covers cochlear implants, bone-anchored hearing aids (BAHA), hearing protection devices, accessories, and a comprehensive hearing aids protection plan with lifetime adjustment support.
Product overview
Audiolab Sound Hearing Solution is a hearing healthcare services provider offering a comprehensive portfolio of hearing aids, diagnostic services, and related solutions across Malaysia. The core product offering consists of hearing aids from three major brands: Signia (with models including Pure Charge&Go IX, Pure Charge&Go BCT IX, Pure CROS Charge&Go IX, Styletto IX, Insio IX, Silk Charge&Go IX, Active X, Active Pro, Pure Charge&Go AX, Pure 312 X, Motion Charge&Go X, Insio Charge&Go AX, Styletto AX, Styletto X, Silk X, Pure CROS Charge&Go AX), Phonak (including Audéo Infinio Sphere, Audéo Infinio R, Audéo Lumity, Audéo Marvel, Audéo Paradise, Bolero Marvel, Naida Marvel), and GN ReSound (ReSound ONE, LiNX Quattro, Enzo Q 9, NEXIA, OMNIA). The company also offers cochlear implants and bone anchored hearing aids (BAHA), Signia accessories (batteries and Otoclip clips), and services including hearing assessments, hearing aid maintenance, rehabilitation counseling, hearing protection devices, and home visit services. With over 22 branches across Malaysia and 42+ licensed audiologists, the company positions itself as Malaysia's leading independent hearing healthcare provider since 1996.
Differentiator
Problem solved
Functional benefit
Products and services
- Hearing Assessment (Paediatric and Adult) Comprehensive hearing tests including Pure Tone Audiometry (PTA), Tympanometry, and Otoacoustic Emission (OAE) for both children and adults, serving as the first step in fitting appropriate hearing aids.
- Hearing Aid Maintenance & Protection Ongoing maintenance services including lifetime free hearing aid adjustments, annual hearing assessments, clean-and-check services, and comprehensive protection plans covering accidents and wear-and-tear for hearing devices.
- Rehabilitation & Counselling Expert counseling explaining hearing loss causes and consequences, personalized recommendations for digital hearing aids, and free lifetime audiologist support including hearing aid programming and adjustments across all Malaysia branches.
- Hearing Protection Devices Custom hearing protection devices with latest technical performance and discretion, fitted to budget and needs of individual users.
- Home Visit Service Hearing care experts visit patients at home for thorough hearing needs assessment using latest technological solutions, serving immobile or home-bound patients.
- Cochlear Implants & BAHA Surgical and bone conduction solutions for severe hearing loss. Cochlear implants use electrical impulses to transmit sound through the inner ear to the hearing nerve, while BAHA (Bone Anchored Hearing Aid) provides bone conduction solution for conductive hearing loss, mixed hearing loss, and single-sided deafness.
- Otoclip BTE Hearing Aid Clips Woven nylon rope device to prevent loss of BTE hearing aids. Features adjustable loop fitting over the BTE hearing instrument earhook, attached to user's clothing. Available in various designs including Blue, Cow, Grey, Mouse, Rabbit, Sheep, and Tiger.
- Signia Accessories (Batteries, Cleaning Kits, Cases) Hearing aid accessories including remote controls, earmolds, cases, streamers, receivers for TV/phone connectivity, cleaning kits, and smartphone apps for hearing aid control. Includes batteries (S675, S10, S13, S312) compatible with various Signia hearing aid models.
- Signia Pure Charge&Go BCT IX Cutting-edge rechargeable Bluetooth hearing aid with RealTime Conversation Enhancement technology, AI-assisted control through the Signia App, and customizable controls for users with active lifestyles. Ideal for mild to severe hearing loss.
- Phonak Audéo Infinio Sphere Premium hearing aid featuring dual-core processing technology (ERA chip + DEEPSONIC AI chip) for unmatched speech clarity and directional sound focus. Includes 53x more processing power than existing industry chips, real-time AI sound processing, and premium noise cancellation.
- Phonak Audéo Infinio R Premium rechargeable Receiver-in-Canal (RIC) hearing aid with crystal-clear sound, intelligent noise reduction, and Bluetooth connectivity. Features automatic sound environment adaptation with 93% user preference, 45% decrease in listening effort, and 21% reduction in fatigue.
- GN ReSound NEXIA Smallest and most powerful ReSound hearing aid built with 4-microphone technology and Made for Auracast Bluetooth LE Audio. Features exceptional speech clarity in noisy environments, crystal-clear streaming, ultra-low power consumption, automatic noise filtering, and IP68 water-resistant build.
- GN ReSound OMNIA Advanced hearing aid with organic hearing technology for natural and relevant hearing experiences. Features 360 technologies, faster processing for improved selection and detection, increased voice clarity, beam formation for iPhone/iPad calls, and ultra focus features combined with ReSound application.
- Signia Pure Charge&Go IX Flagship rechargeable Receiver-in-Canal (RIC) hearing aid. One of the smallest behind-the-ear style hearing aids featuring Own Voice Processing (OVP) that captures user's voice and actively lowers its loudness for comfort.
- Signia Insio IX (CIC & IIC) Premium custom-fit completely-in-canal (CIC) or Invisible-in-Canal (IIC) hearing aid tailored specifically to each user's ear anatomy. Uses Augmented Focus technology with two dedicated parallel processors for exceptional speech clarity in background noise.
- Signia Styletto IX Modern slim-RIC (receiver-in-canal) hearing aid with sleek, stylish design. Available in multiple elegant color combinations with lightweight and ergonomic build for all-day comfort.
- Signia Silk Charge&Go IX Discreet rechargeable completely-in-canal (CIC) hearing aid. One of the most compact rechargeable CIC devices available, fitting perfectly into the ear without visible external components. Features advanced sound processing and smartphone connectivity.
- Signia Pure CROS Charge&Go IX CROS transmitter designed for individuals with irreversible hearing loss in one ear. Used with compatible hearing aid, featuring Integrated Xperience (IX) platform for life events and widest selection of models and fittings.
- ReSound ONE Latest ReSound hearing aid with new chip offering 100% more speed and 30% increase in computing power. Features newer wireless radio reducing power consumption by 20% compared to previous models, with M&RIE (Microphone & Receiver-In-Ear) technology.
- ReSound LiNX Quattro Premium hearing aid with new chip offering 100% more speed and 30% increase in computing power. Features 20% reduced power consumption over previous models through newer wireless radio technology.
- Resound Enzo Q 9 Premium technology level super-power Smart Hearing aid. First Made for Android (MFA) hearing aid allowing direct audio streaming from both iPhone and Android smartphone manufacturers. Compatible with Smart 3D app and available in BTE style with metal hook option.
- Phonak Audéo Lumity Hearing aid with unique Phonak SmartSpeech Technology for improved speech understanding. Features universal connectivity, health data tracking, and fully rechargeable product range.
- Phonak Audéo Paradise Premium hearing aid delivering unrivaled sound quality with crisp natural sound. Features brilliant speech understanding, personalized noise canceling, voice assistant access with tap control, and universal connectivity to smartphones and TV.
- Phonak Audéo Marvel Multifunctional hearing aid with clear, rich sound experience. Features powerful rechargeable technology, easy use, quick charging, and full day of hearing including streaming. No disposable batteries needed.
Quantifiable outcome
- 45% decrease in listening effort (Phonak Infinio R)
- +5 more outcomes
Companies that use Audiolab Sound Hearing Solution
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Audiolab Sound Hearing Solution technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature7 records
Audiolab Sound Hearing Solution partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered minor and core.
- ZUS CoffeeminorCollaboration to improve the lives of deaf baristas by providing hearing solutions, demonstrating corporate social responsibility and inclusive employment practices
- Lions ClubcoreOngoing community partnership for hearing screenings and hearing aid donations. Audiolab donated hearing aids worth RM49,400 to Lions Club for distribution to those in need
- SOCSO (Social Security Organization)coreOfficial rehabilitation services provider for SOCSO beneficiaries, providing hearing assessments and hearing aids for workers with work-related hearing loss
- PROSPER 3PKminorSchool hearing screening program collaboration, conducting hearing tests for students at various schools across Malaysia including SK Permatang Tok Mahat, Nibong Tebal, Pulau Pinang
- Hospital UIA KuantanminorAnnual participation in World Hearing Day events at Hospital UIA Kuantan, providing hearing screenings and awareness
- Hospital Shah AlamminorHearing screening programs conducted at Baitul Mawaddah, Jalan Kebun, Shah Alam in collaboration with Hospital Shah Alam
- Various Schools and Educational InstitutionsminorHearing screening programs for schools including SJK(C) Chung Hua Rantau Negeri Sembilan, SK Pinang Tunggal Pulau Pinang, and others
- Universiti Kebangsaan Malaysia (UKM)minorAdvisory board relationship with Assoc. Prof. Dr. Noor Alaudin Abdul Wahab as Head of Audiology Programme at UKM Faculty of Health Sciences
- Kolej Tuanku Ja'afar (KTJ) MantinminorEar checking Merdeka Health Camp collaboration with Lions Club at KTJ Mantin school
Scale indicators6 records
Recent moves9 records
Expansion highlights5 records
Audiolab Sound Hearing Solution competitors and assessment
Company assessmentDirect peers
- Specsavers Hearcare: Optical and hearing care retail chain with audiology services in retail locations. Comparable in-store audiology testing and hearing aid dispensing model, though integrated with a much larger optical retail business.
- Miracle-Ear: One of the largest hearing aid retail networks in North America with franchised centres offering free testing and multi-brand hearing aid fittings. Closely mirrors Audiolab's network-based, multi-brand service model.
- Hidden Hearing: Multi-country hearing care retailer offering free hearing tests, hearing aids, and aftercare services. Comparable retail clinic model and multi-brand dispensing, though operating primarily in Europe.
- Amplifon: Global leader in hearing care retail with a network of branded clinics fitting hearing aids from multiple manufacturers. Highly comparable business model to Audiolab's multi-brand dispensing approach, only at vastly larger global scale.
- Hearing Partners Malaysia: Direct Malaysian competitor operating hearing care centres offering diagnostics and hearing aid dispensing across similar service lines. Closest head-to-head peer in the same geography and customer base.
Broad incumbents
- Sonova (Phonak parent): Global hearing aid manufacturer and owner of Phonak — one of the three brands Audiolab retails. Comparable in hearing healthcare but vertically upstream; could bypass Audiolab via direct sales or own retail expansion.
- Cochlear Limited: Global leader in implantable hearing solutions (cochlear implants and bone conduction). Audiolab dispenses Cochlear's implants and BAHA, so overlap exists in the surgical/specialty hearing segment rather than retail hearing aids.
- WS Audiology (Signia parent): World's largest hearing aid conglomerate combining Widex and Signia (formerly Siemens Hearing Instruments). Key supplier to Audiolab with vertically integrated retail interests that could compete or substitute.
- GN Hearing (ReSound parent): Manufacturer of ReSound and Beltone hearing aids — Audiolab's third core supplier. Comparable in hearing healthcare category but operates as a manufacturer with selective retail arm (Beltone).
Regional players
- National Hearing Care (Australia): Hearing care retailer serving Australia with diagnostics and hearing aid dispensing. Similar multi-brand retail model serving an Asia-Pacific market with comparable patient demographics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Audiolab Sound Hearing Solution social profiles
Digital presenceAudiolab Sound Hearing Solution compliance and trust
Trust signalCompliance5 records
Audiolab Sound Hearing Solution financial estimates
Financial estimateRevenue estimate
Valuation estimate
Audiolab Sound Hearing Solution leadership team
Management profileNumber of profiles
Profiles5 records
Audiolab Sound Hearing Solution funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Audiolab Sound Hearing Solution M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Audiolab Sound Hearing Solution
What does Audiolab Sound Hearing Solution do?
Audiolab Sound Hearing Solution operates Malaysia's largest independent hearing healthcare network, dispensing hearing aids from Signia, Phonak, and GN ReSound through 22+ retail branches nationwide. The company delivers professional audiology services including pure tone audiometry, tympanometry, otoacoustic emission testing, hearing aid fitting and calibration, rehabilitation counseling, earwax removal, and home visit assessments for immobile patients. The offering also covers cochlear implants, bone-anchored hearing aids (BAHA), hearing protection devices, accessories, and a comprehensive hearing aids protection plan with lifetime adjustment support.
Is Audiolab Sound Hearing Solution a public or private company?
Audiolab Sound Hearing Solution is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Audiolab Sound Hearing Solution founded?
Audiolab Sound Hearing Solution was founded in 1996. It employs 11 to 50 people.
Where is Audiolab Sound Hearing Solution based?
Audiolab Sound Hearing Solution is headquartered in Kuala Lumpur, Malaysia, in the Asia region.
How does Audiolab Sound Hearing Solution make money?
Four revenue lines are on record. Hearing Aid Sales are the primary driver. The others are hearing Assessment Services, hearing Aid Accessories and hearing Aids Protection Plan.
Who are Audiolab Sound Hearing Solution's main competitors?
Direct peers on record are Specsavers Hearcare, Miracle-Ear, Hidden Hearing, Amplifon and Hearing Partners Malaysia. Broad incumbents are Sonova (Phonak parent), Cochlear Limited, WS Audiology (Signia parent) and GN Hearing (ReSound parent). National Hearing Care (Australia) is listed as a regional player.
Does Audiolab Sound Hearing Solution have an API?
No public API is recorded for Audiolab Sound Hearing Solution.
What industry is Audiolab Sound Hearing Solution in?
Audiolab Sound Hearing Solution's product category is Audiology and Hearing Healthcare Services. Its primary akta.pro industry code is HLAFAKAH, Audiology & Hearing Diagnostic Centers, with a secondary code of HLAKAMAI, Audiology & Hearing Services (ENT-Affiliated). Its NAICS code is 621340 and its SIC code is 3841.