Back9
Back9 Solutions LLC is a Venezuelan technology company that builds custom software, electronic ticketing, multi-industry booking systems, NFC/QR cashless payments, digital marketing, and SENIAT-compliant digital billing for startups, event organizers, sports franchises, airlines, restaurants, healthcare providers, hotels, and Venezuelan businesses.
- Company typePrivate
- Founded2018
- HeadquartersLecheria, Anzoategui, Venezuela
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Back9 does
Back9 (Back9 Solutions LLC) is a Venezuelan technology company founded around 2018 and headquartered in Lechería, Anzoátegui, that builds and operates a portfolio of integrated software solutions for businesses and event operators. Its product suite spans custom software development, electronic ticketing (B9 Ticketing), multi-industry booking systems, NFC/QR-based cashless internal payment systems, digital marketing services (SEO, SEM, Meta Ads), and digital billing integration that connects e-commerce and POS systems to Venezuelan fiscal authorities (SENIAT) via The Factory HKA and to accounting platforms (Saint, Profit, SAP). The underlying technology stack combines modern web and mobile frameworks with payment infrastructure (PayPal, Stripe, Waves), cloud services (AWS, Vercel, Heroku), and data (MongoDB). The company also operates sub-brands including B9 Ticketing, B9 Dashboard, Aerya (an NLP-based AI assistant for airline and travel-agency customer service), and El Good Trip (a travel technology offering).
The company generates revenue through a mix of project-based custom software engagements (one-time license), ticketing and cashless-payment transaction fees, recurring booking-system subscriptions, digital marketing professional services, and managed billing integration services, all priced via opaque quote-based contracts. Its go-to-market is sales-led, relying on website contact forms, direct outreach, trade-show presence at Venezuelan industry events (ExpoFedeindustria, Caracas Business Summit, IA Tech Day, AVAVIT), and partnerships with payment, cloud, accounting, and aviation technology vendors.
Back9 serves startups and enterprises across multiple verticals — including event organizers, sports franchises (e.g., Carabobo FC, Deportivo Táchira FC, Bravos de Margarita), airlines and travel agencies, restaurants and hospitality, healthcare facilities, hotels, and Venezuelan businesses needing fiscal compliance. The firm is privately held and bootstrapped, with no disclosed institutional funding, limited public headcount data, and an undefined management team roster. Its competitive positioning rests on Venezuelan-market domain expertise, regulatory-grade fiscal integration, and an ecosystem of interoperable modules rather than on scale or capital intensity.
Back9 firmographics
Firmographics- Name
- Back9
- Legal name
- Back9 solutions LLC
- Website
- https://back9.com.ve
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Back9 Solutions LLC is a Venezuelan technology company that builds custom software, electronic ticketing, multi-industry booking systems, NFC/QR cashless payments, digital marketing, and SENIAT-compliant digital billing for startups, event organizers, sports franchises, airlines, restaurants, healthcare providers, hotels, and Venezuelan businesses.
- Ownership category
- akta.pro rank
Back9 industry classification
Industry- Product category
- Custom Software Development
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Billing, Payments & Subscription Support (BPAAABAC)
- akta.pro secondary industries
- Alternative Payments & Digital Wallet Acceptance (A2A, RTP, wallets) (THALAHAH), Accounts Payable Automation & Invoice Payments for Travel Suppliers (THACAJAI), Travel Deal, Loyalty & Subscription Platforms (BPAMAIAM)
Keywords
Where Back9 is headquartered
LocationHeadquarters
- HQ city
- Lecheria, Anzoategui
- HQ country
- Venezuela
- HQ region
- Latin America
Offices1 record
Markets served
Back9 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Custom Software Development: Bespoke software solutions for startups and enterprises, including web development, mobile app development, product design, and enterprise systems. Project-based engagements with custom pricing.
- Electronic Ticketing Solutions: Platform fees and service charges for ticketing services, including QR tickets, access control, and event management. Includes service fee activation and transaction processing.
- Booking System Services: Reservation system solutions for airlines, entertainment venues, restaurants, healthcare facilities, and hotels with real-time availability and payment processing.
- Internal Consumption Digital: NFC/QR card-based cashless payment systems for events with transaction percentage fees and card acquisition costs.
- Digital Marketing Services: SEO optimization, search engine marketing, and Meta advertising campaigns for business growth.
- Digital Billing Integration: Integration services connecting e-commerce or POS systems with digital invoicing and accounting systems for Venezuelan fiscal compliance.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Back9 product offering
Product offeringCore offering
Back9 builds and sells custom software solutions for businesses, with a portfolio that includes electronic ticketing (B9 Ticketing), multi-industry booking systems, NFC/QR cashless internal payment systems, digital marketing services, and digital billing integration with Venezuelan fiscal compliance. The company serves startups, event organizers, sports franchises, airlines, hospitality, healthcare, and Venezuelan enterprises seeking integrated digital transformation.
Product overview
Back9 is a Venezuelan technology company offering a portfolio of integrated software solutions for businesses and events. The core offerings include: Desarrollo de Software (custom software development), Boletería Electrónica (B9 Ticketing - electronic ticketing with QR and access control), Sistema de Reservas (multi-industry booking system for airlines, restaurants, hotels, and healthcare), Consumo Interno Digital (NFC/QR cashless payment systems), Marketing Digital (SEO/SEM/Meta Ads), and Facturación Digital (digital invoicing with accounting integration). Additional products include Aerya (AI customer service assistant) and El Good Trip (travel technology). These solutions work independently and can be integrated with client systems including SAP, Saint, Profit accounting software and The Factory HKA invoicing service.
Differentiator
Problem solved
Functional benefit
Brands
- B9 Ticketing: Electronic ticketing solution for events, matches, presentations, concerts
- B9 Dashboard
- Aerya
Products and services
- Desarrollo de Software (Software Development) Custom software development services including web development, mobile app development for iOS and Android, product design, and bespoke software solutions for startups and enterprises.
- Boletería Electrónica (B9 Ticketing) Electronic ticketing solution for creating and managing events, matches, presentations, and concerts, with capacity maps, QR tickets, payment gateways, and mobile access control apps. Used by event organizers and sports franchises such as Bravos de Margarita.
- Sistema de Reservas (Booking System) Multi-industry booking solution covering airline booking, restaurant reservations, healthcare scheduling, and hotel booking with real-time availability and payment processing.
- Consumo Interno Digital (Digital Internal Consumption) NFC/QR card-based internal consumption and credit system for events and enterprises, enabling prepaid transactions with real-time financial control and fraud prevention.
- Marketing Digital (Digital Marketing) Digital marketing services including SEO optimization, SEM advertising, and Meta Ads (Facebook/Instagram) for lead acquisition and brand growth.
- Facturación Digital (Digital Billing) Digital invoicing solution integrating e-commerce and POS systems with fiscal invoicing services (The Factory HKA) and accounting systems (SAP, Saint, Profit) for Venezuelan tax compliance.
- Aerya AI Assistant AI-powered customer service assistant for airlines and travel agencies, using natural language processing to handle customer inquiries and support.
- El Good Trip Travel technology solution developed by Back9 for the travel industry, available as a downloadable brochure.
Quantifiable outcome
- Reduced checkout time for event purchases
- +2 more outcomes
Companies that use Back9
Customer profileNamed customers4 records
Segments7 records
Ideal customer profiles4 records
Back9 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability2 records
Feature6 records
Back9 partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core, major and supporting.
- PayPalcorePayment processing integration enabling secure online transactions for ticketing, booking, and e-commerce solutions.
- StripecorePayment processing infrastructure for secure transaction handling across all digital payment solutions.
- The Factory HKAcoreDigital printing press homologated by Venezuelan fiscal authorities for electronic invoice issuance, integrated into Back9's billing solution.
- SaintmajorAccounting system integration for Venezuelan businesses, enabling automated synchronization between sales, invoicing, and accounting.
- ProfitmajorAccounting software integration for Venezuelan market, part of the multi-system compatibility for fiscal compliance solutions.
- SAPmajorEnterprise resource planning integration for large businesses requiring comprehensive accounting and financial management connectivity.
- VercelsupportingFrontend deployment platform for web applications and digital experiences.
- AWSsupportingCloud infrastructure services for scalable and reliable application hosting.
- MongoDBsupportingNoSQL database technology for flexible data management across applications.
- HerokusupportingCloud platform for application deployment and management.
- ExposupportingDevelopment platform for cross-platform mobile applications.
- WavessupportingPayment and blockchain platform integrated for transaction processing.
- KiusupportingAviation industry technology solutions potentially integrated with airline booking systems.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Back9 competitors and assessment
Company assessmentOthers
- SAP: Enterprise ERP and accounting software giant integrated with Back9's digital billing solution. Comparable as an ecosystem/adjacent partner — Back9 bridges Venezuelan POS systems to SAP for fiscal compliance, but does not directly compete with SAP.
- Stripe: Global payment processing platform and core Back9 integration partner. Comparable as enabling infrastructure provider whose APIs Back9 relies on for ticketing, booking, and cashless-payment flows.
Broad incumbents
- Cvent: Enterprise event management platform offering registration, ticketing, and event-marketing software. Comparable as a broader incumbent covering event technology, where Back9's ticketing module competes for venue and organizer budgets.
- Eventbrite: Global self-service ticketing platform for events of all sizes. Comparable as a broad incumbent in electronic ticketing with QR/access-control and real-time analytics — overlapping with Back9's B9 Ticketing offering.
- OpenTable: Restaurant reservation and booking management platform with guest-management tools. Comparable as a broad incumbent in restaurant/booking systems where Back9's Sistema de Reservas competes.
Direct peers
- Globant: Argentine-founded global IT services and custom software development firm. Comparable as a Latin American-headquartered software development company selling digital transformation, with much larger scale.
- EPAM Systems: Global custom software development and digital platform engineering firm with strong LATAM engineering hubs. Comparable on the custom development, product engineering, and platform integration dimensions of Back9's portfolio.
- Thoughtworks: Global software consultancy specializing in custom application development and digital transformation. Comparable on custom software delivery, multi-vertical client base, and integration-heavy project work.
- BairesDev: Latin American software outsourcing and custom development company. Comparable as a LATAM-rooted firm delivering bespoke web/mobile/enterprise software for global clients, directly competing for the same engineering talent and project work.
- Softtek: Mexican-headquartered IT services and software development company with deep Latin American presence. Comparable as a regional custom software and digital transformation provider serving enterprise clients across multiple verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Back9 social profiles
Digital presenceBack9 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Back9 leadership team
Management profileNumber of profiles
Back9 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Back9 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Back9
What does Back9 do?
Back9 builds and sells custom software solutions for businesses, with a portfolio that includes electronic ticketing (B9 Ticketing), multi-industry booking systems, NFC/QR cashless internal payment systems, digital marketing services, and digital billing integration with Venezuelan fiscal compliance. The company serves startups, event organizers, sports franchises, airlines, hospitality, healthcare, and Venezuelan enterprises seeking integrated digital transformation.
Is Back9 a public or private company?
Back9 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Back9 founded?
Back9 was founded in 2018. It employs 11 to 50 people.
Where is Back9 based?
Back9 is headquartered in Lecheria, Anzoategui, Venezuela, in the Latin America region.
How does Back9 make money?
Six revenue lines are on record. Custom Software Development is the primary driver. The others are electronic Ticketing Solutions, booking System Services, internal Consumption Digital, digital Marketing Services and digital Billing Integration.
Who are Back9's main competitors?
Others on record are SAP and Stripe. Broad incumbents are Cvent, Eventbrite and OpenTable. Direct peers are Globant, EPAM Systems, Thoughtworks, BairesDev and Softtek.
Does Back9 have an API?
No public API is recorded for Back9.
What industry is Back9 in?
Back9's product category is Custom Software Development. Its primary akta.pro industry code is BPAAABAC, Billing, Payments & Subscription Support, with a secondary code of THALAHAH, Alternative Payments & Digital Wallet Acceptance (A2A, RTP, wallets). Its NAICS code is 541511 and its SIC code is 7371.