Bay of Islands Veterinary Service

What Bay of Islands Veterinary Service does

Bay of Islands Veterinary Services is an independent, privately owned mixed veterinary practice founded circa 1970 and headquartered in the Bay of Islands region of New Zealand's Far North. The practice operates four physical clinics located in Kerikeri, Kawakawa, Kaikohe, and Waipapa, employing 15 veterinarians and approximately 20 qualified support staff for a total headcount of around 35. It serves three primary customer segments: companion animal owners (dogs, cats, rabbits, and other pets), farm animal clients (dairy, sheep, beef, and lifestyle block operators), and equine clients, with on-farm service delivery for production animal work and a 24/7 dedicated emergency service across the region.

The practice offers a comprehensive clinical service portfolio including consultations, surgery, orthopaedics, dental care, diagnostics and radiography, vaccinations, parasite prevention, acupuncture, hospital treatment, desexing (including a free desexing program for cats and dogs), and pre-purchase equine examinations. Its technology stack is non-proprietary: the website, customer account system, and online pet supply shop are powered by the third-party Storbie e-commerce platform, with order fulfillment via New Zealand Couriers for nationwide retail delivery. Branded retail products — Royal Canin, Hill's Prescription Diet, Hill's Science Diet, Black Hawk, Eukanuba, Frontline Plus, NexGard, NexGard Spectra, and Revolution Plus — are sold both in-clinic and through the online shop, representing a secondary product revenue stream alongside core professional services. Marketing is conducted through the practice website, Facebook, Instagram, and a seasonal educational content library, supplemented by the "B Bullsheet" monthly newsletter targeting farm clients.

The revenue model is professional-services-led with an attached retail product channel. Services are priced opaquely (no public fee schedule) and are accessed primarily through walk-in/appointment-based clinic visits and on-farm call-outs within the Bay of Islands and Far North region, with retail products also distributed nationwide via e-commerce. Leadership rests with three Director-Veterinarians — Dr Hilary Shaw, Dr Jorrit Verver, and Dr Garth Riddle — supported by a Clinical Head Vet (Dr Karina Wilde) and a Head Vet Nurse (Jennifer Adams). The practice is currently investing in a purpose-built central hub clinic in Waipapa to consolidate and expand capacity, signaling continued regional infrastructure-led growth. No external funding, M&A activity, or institutional ownership is disclosed; the business remains a locally owned independent operator.

Name

Bay of Islands Veterinary Service

Legal name

Bay of Islands Veterinary Services

Website

https://bayvets.co.nz

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

1–10 employees

Short description

Bay of Islands Veterinary Services is an independent, privately owned mixed veterinary practice operating four clinics across New Zealand's Bay of Islands, employing 15 veterinarians and 20 support staff to deliver companion animal, farm animal, equine, and 24/7 emergency care alongside a retail pet product shop.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (54194), Support Activities for Animal Production (1152)

SIC

Agricultural Services (700), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Food Animal (Bovine/Dairy/Beef) Veterinary Services (HLAMABAA)

akta.pro secondary industries

Livestock & Farm Animal Veterinary Services (AFAEANAB), Mobile & Emergency Veterinary Services (AFAEANAH), Routine On-Farm Veterinary Services (Exams, Treatment, Prescribing) (AFACADAB)

Keywords

• Mixed veterinary practice
• Companion animal care
• Farm animal services
• Equine veterinary care
• Veterinary emergency services

Headquarters

HQ city

Kerikeri

HQ country

New Zealand

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Veterinary Professional Services: Revenue from consultations, surgeries, diagnostic services, vaccinations, dental care, orthopaedic procedures, emergency care, and other medical treatments for companion animals, farm animals, and equine.
2. Retail Products: Revenue from selling pet food (Royal Canin, Hill's, Black Hawk, Eukanuba), parasite prevention products (Frontline Plus, NexGard, Revolution Plus), supplements, and other pet care products through their clinic shop and online store.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Bay of Islands Veterinary Service is a mixed veterinary practice providing medical, surgical, diagnostic, dental, orthopaedic, and emergency care for companion animals, farm animals, and equine across the Bay of Islands region of New Zealand. The practice operates four clinics (Kerikeri, Kawakawa, Kaikohe, Waipapa), a 24/7 emergency service, on-farm farm animal services, and a Storbie-powered online shop selling pet food and parasite prevention products. Free desexing is offered for cats and dogs as part of its community service.

Product overview

Bay of Islands Veterinary Services is a mixed veterinary practice offering comprehensive animal healthcare services across companion animals, farm animals, and equine. The practice operates four clinics (Kerikeri, Kawakawa, Kaikohe, Waipapa) and provides a 24/7 emergency service. The core service offering includes Companion Animal Services (consultations, surgery, dental, diagnostics, vaccinations, emergency care), Farm Animal Services (on-farm visits for dairy, sheep, beef, lifestyle blocks), and Equine & Lifestyle Services. Additional offerings include an Online Pet Shop powered by Storbie, an Online Prescription Service, and preventative care programs. The practice also retails branded pet food and health products including Royal Canin, Hill's Prescription Diet, Hill's Science Diet, Black Hawk, Eukanuba, Frontline Plus, NexGard Spectra, NexGard, and Revolution Plus. Founded over 50 years ago, the practice employs 15 veterinarians and 20 support staff.

Differentiator

Problem solved

Functional benefit

Products and services

• Companion Animal Veterinary Services
• Farm Animal Veterinary Services
• Equine & Lifestyle Veterinary Services
• 24/7 Emergency Veterinary Care
• Free Desexing Program for Cats and Dogs
• Online Pet Shop
• Online Prescription Service
• Bullsheet Monthly Newsletter
• Royal Canin Pet Food (Retail)
• Hill's Prescription Diet (Retail)
• Hill's Science Diet (Retail)
• Black Hawk Pet Food (Retail)
• Eukanuba Pet Food (Retail)
• Frontline Plus Parasite Prevention (Retail)
• NexGard Spectra Parasite Prevention (Retail)
• Revolution Plus Parasite Prevention (Retail)

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Royal CaninminorOthersPremium pet food brand sold through Bay Vets clinics and online shop for dogs and cats.
• Hill's Prescription DietminorOthersVeterinary prescription diet brand for pets with specific health conditions, sold through Bay Vets.
• Hill's Science DietminorOthersScience-based pet nutrition products sold through Bay Vets clinics and online.
• Black HawkminorOthersAustralian-made natural pet food brand for dogs and cats sold through Bay Vets.
• EukanubaminorOthersPremium pet food brand sold through Bay Vets.
• Frontline PlusminorOthersFlea and tick prevention product sold through Bay Vets clinics and online shop.
• NexGard SPECTRAminorOthersParasite prevention product for dogs and cats sold through Bay Vets.
• Revolution PlusminorOthersFlea, tick, and worm prevention product for cats sold through Bay Vets.
• StorbiecoreTechnology or IntegrationWebsite platform provider powering the Bay Vets website, online shop, and customer account system. Storbie provides the e-commerce infrastructure for the clinic's online retail operations.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• Animates: New Zealand's largest pet retailer with veterinary clinics embedded in stores. Comparable in retail pet product distribution and clinic operation, but at much larger scale and a different ownership/operating model.
• Royal Canin New Zealand: Premium pet nutrition brand distributed through Bay Vets' clinics and online shop. Relevant as a supplier/partner and as a proxy for the broader premium pet food category economics.

Direct peers

• VetSouth: South Island NZ mixed veterinary practice network with dairy, companion, and equine services across multiple clinics. Comparable mixed-animal, multi-clinic regional model.
• VetEnt: New Zealand mixed-animal veterinary practice network operating across the North Island with companion animal, farm, and equine services. Directly comparable as a multi-clinic mixed practice serving regional NZ communities.
• Franklin Vets: Independent NZ mixed veterinary group with multiple clinics in the Franklin / South Auckland region offering companion, equine, and farm services. Closely comparable multi-clinic mixed practice model.
• Tararua Veterinary Services: Independent NZ mixed veterinary practice serving companion, farm, and equine clients across the Tararua region. Comparable regional independent mixed practice.
• Totally Vets: Lower North Island mixed veterinary practice group with companion animal, production animal, and equine services across multiple clinics. Direct comparable in scale and mixed-animal scope.

Broad incumbents

• Pet Doctors NZ: NZ companion animal veterinary clinic network. Comparable as a multi-clinic vet operator but with a narrower species focus (primarily small animal) than Bay of Islands' mixed practice.
• CareVets: New Zealand veterinary chain operating multiple clinics with broader geographic reach. Comparable as a multi-clinic veterinary operator, though typically companion-animal focused rather than fully mixed.

Regional players

• New Plymouth Veterinary Group: Taranaki-based NZ mixed veterinary practice offering companion, farm, and equine services. Comparable mixed practice model but operates in a different region (western North Island) without direct catchment overlap.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BayVetsNZ
• Instagraminstagram.com/bayofislands_vets
• LinkedInlinkedin.com/company/bay-of-islands-veterinary-service

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bay of Islands Veterinary Service