Bishops Veterinary Surgery

What Bishops Veterinary Surgery does

Bishops Veterinary Surgery (trading as Bishops Vets; legal entity Inspiring Vet Care Limited) is a single-location small-animal veterinary practice established in 1991 and based at 5 Parkhouse Court, Hatfield, Hertfordshire, UK. It operates as part of the IVC Evidensia network of 800+ UK veterinary practices, providing consultations, vaccinations, diagnostic imaging (digital x-rays, ultrasound), in-house blood and urine analysis, cytology, microscopy, surgical procedures, dental care, and emergency services for cats, dogs, rabbits, guinea pigs, ferrets, and hamsters. The practice holds RCVS accreditation, Cat Friendly Clinic status, and Rabbit Friendly status, and is staffed by a Clinical Director, two veterinary surgeons, a head veterinary nurse, four registered/student nurses, three receptionists, and a Practice Manager (13–14 total).

The business model combines transactional revenue from veterinary consultations, procedures, and dispensed medications with recurring subscription revenue from the Pet Health Club (Essential and Plus plans), transaction revenue from an online pet supplies shop, and affiliate referral commissions from Animal Friends pet insurance. Out-of-hours emergency coverage is delivered through partnerships with Vets Now Barnet and the Royal Veterinary College's Queen Mother Hospital. Additional partnerships with PetAir (pet travel services) and Care Free Credit (FCA-regulated interest-free financing) extend the offering. GTM is direct-to-consumer in the Hertfordshire catchment, supported by an SEO-optimised website, Google My Business (4.7 rating), Facebook and Instagram channels, 24/7 online appointment booking, online bill payment, and online repeat prescription ordering.

Name

Bishops Veterinary Surgery

Legal name

Inspiring Vet Care Limited

Website

https://bishopsvet.co.uk

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Short description

Bishops Veterinary Surgery is a single-location small-animal veterinary practice in Hatfield, Hertfordshire, established 1991 and part of the IVC Evidensia network, serving local pet owners with consultations, surgery, diagnostics, emergency care, and Pet Health Club subscriptions.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLAMAAAA

General Practice Veterinary Clinics (Wellness & Primary Care)

Healthcare & Life Sciences/Veterinary & Animal Health/Veterinary Clinical Services (Companion Animal)

SECONDARYHLAMACAC

Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro)

Healthcare & Life Sciences/Veterinary & Animal Health/Emergency & Specialty Veterinary Hospitals

SECONDARYHLAMAAAK

Dental & Oral Surgery Veterinary Clinics

Healthcare & Life Sciences/Veterinary & Animal Health/Veterinary Clinical Services (Companion Animal)

Keywords

• Companion animal care
• Veterinary consultations
• Pet preventative healthcare
• Veterinary diagnostics
• Pet health plans

Headquarters

HQ city

Hatfield

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Veterinary Consultations and Procedures: Revenue from consultations, vaccinations, surgical procedures, dental work, and diagnostic services performed at the practice for companion animals.
2. Pet Health Club Subscription: Monthly subscription plans providing preventative healthcare including vaccinations, flea/worm treatments, unlimited consultations (Plus plan), distributed across 800+ UK practices.
3. Medications and Prescriptions: Revenue from dispensing veterinary medications and prescriptions to registered clients.
4. Pet Supplies Online Shop: Online pet food and supplies sales through Pet Health Club shop with delivery to customers. Members receive up to 10% discount.
5. Pet Insurance Referrals: Referral commissions from Animal Friends Insurance for exclusive pet insurance policies marketed to Pet Health Club members (20% discount offered).

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Bishops Veterinary Surgery is a single-location companion animal veterinary practice in Hatfield, Hertfordshire, providing consultations, vaccinations, surgical procedures, dental care, in-house diagnostics (digital x-ray, ultrasound, blood and urine analysis, cytology, microscopy), and emergency care for cats, dogs, rabbits and other small animals. It supplements clinical services with the Pet Health Club subscription plan, an online pet supplies shop, online booking, prescription ordering, and partner offerings including pet insurance, pet travel services and interest-free credit.

Product overview

Bishops Veterinary Surgery is a single-location veterinary practice in Hertfordshire, established in 1991, providing comprehensive companion animal healthcare services. The core offering consists of general veterinary services including consultations, vaccinations, diagnostics, surgery, and dental care for cats, dogs, rabbits, and small animals. The practice operates several ancillary products: Pet Health Club (and Pet Health Club Plus) are membership-based preventative care plans; the Online Shop enables pet supply purchases with delivery; and various add-on packages include Puppy & Kitten Starter Packs and dental treatments. The practice also offers digital convenience features including online appointment booking, repeat prescription ordering, and online bill payment. Through parent company IVC Evidensia, clients access partner services including Animal Friends pet insurance, PetAir travel services, and Care Free Credit financing. Emergency out-of-hours care is provided through partnerships with Vets Now Barnet and Royal Veterinary College's Queen Mother Hospital.

Differentiator

Problem solved

Functional benefit

Products and services

• General Veterinary Services

Quantifiable outcome

• Save £100s per year with Pet Health Club plans
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Vets Now BarnetcoreStrategic or Co-development PartnerOut-of-hours emergency veterinary service provider. Handles overnight on-call service from 7pm-8.30am on weekdays and from 12pm Saturday until 8.30am Monday, including bank holidays. Located at 74 Wood St, Barnet EN5 4BW.
• The Queen Mother Hospital, Royal Veterinary CollegecoreStrategic or Co-development PartnerOut-of-hours emergency service provider at Hawkshead Lane, Hatfield, Hertfordshire AL9 7TA. Covers overnight service between 7pm-8.30am on weekdays and from 12pm Saturday until 8.30am Monday, including bank holidays.
• IVC EvidensiacoreStrategic or Co-development PartnerParent company of Inspiring Vet Care Limited. Operates network of 800+ veterinary practices, referral centres and hospitals across the UK. Bishops Vets is part of this network providing expert veterinary care in local communities.
• Animal Friends InsuranceminorGTM or Marketing PartnerExclusive pet insurance partnership offering 20% discount for Pet Health Club members. One month free for new policies. Covers complementary treatments including physiotherapy, hydrotherapy, acupuncture.
• PetAirminorGTM or Marketing PartnerVet-led pet travel services for relocating pets abroad. Registered clients receive 10% off PetAir services including paperwork, flights, travel crate training.
• The Pet Health ClubcoreStrategic or Co-development PartnerNational pet health plan programme spanning 800+ UK practices. Helps pet owners spread cost of preventative healthcare including vaccinations, flea/worm treatments, unlimited consultations.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• CVS Group: One of the largest UK veterinary groups operating companion animal practices, referral hospitals, and diagnostic labs; competes in the same GP small animal segment and similarly operates subscription wellness plans.
• Linnaeus: UK veterinary group owned by Mars Petcare comprising primary care practices and specialist referral hospitals; directly comparable as a UK multi-site small animal practice operator with shared network economies.
• Vets4Pets: Companion animal veterinary clinic chain owned by Pets at Home with UK-wide GP surgeries offering comparable services (consultations, surgery, dentistry) and subscription-based Complete Care wellness plans analogous to Bishops' Pet Health Club.
• Village Vet: London-based companion animal GP veterinary group (part of Linnaeus/Mars) operating multiple clinics with similar in-house diagnostics, surgery, and dentistry to Bishops Vets.
• Medivet: UK-wide veterinary group operating companion animal GP clinics with branch networks and a similar mix of consultations, surgery, and wellness programmes; directly comparable to Bishops Vets as a multi-site UK small animal practice under a corporate brand.
• Pennard Vets: Independent UK veterinary group operating multiple GP clinics in Kent and London with comparable companion animal services and an established wellness plan structure.
• Goddard Veterinary Group: Long-established independent UK veterinary group with a network of GP clinics and a flagship hospital in Wanstead; comparable in service mix (GP consultations, diagnostics, surgery) and the multi-decade community-trust profile.

Emerging players

• Animal Trust: UK not-for-profit veterinary group operating multiple companion animal clinics with a low-cost pricing model; competes for the same Hertfordshire-area price-sensitive pet owners with a different cost positioning.

Broad incumbents

• Pets at Home: UK's largest pet supplies retailer and parent of Vets4Pets; competes indirectly through its in-store vet surgeries and pet retail offering overlapping with Bishops' online shop and clinic services.

Others

• Blue Cross: UK animal charity providing subsidised veterinary services, pet bereavement support, and rehoming; operates in adjacent space to Bishops Vets but does not directly compete for paid companion animal consultations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BishopsVets
• Instagraminstagram.com/bishopsvets
• LinkedInlinkedin.com/company/bishops-veterinary-surgery

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bishops Veterinary Surgery