The Buttery
The Buttery is a 50-year-old Australian not-for-profit headquartered in Binna Burra, NSW, delivering evidence-based alcohol and drug rehabilitation, mental health transitional housing, youth outreach, and family support services across Northern NSW from Tweed Heads to Port Macquarie.
- Company typePrivate
- Founded1973
- HeadquartersBinna Burra, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What The Buttery does
The Buttery is a not-for-profit charitable organisation and company limited by guarantee, founded in 1973 and headquartered in Binna Burra, NSW (Northern Rivers region), delivering mental health, alcohol and other drug (AOD) rehabilitation, and community wellbeing services across Northern NSW from Tweed Heads to Port Macquarie. Its core programmes include the Therapeutic Community (TC) residential rehabilitation programme at Binna Burra (up to 33 residents, three stages totalling approximately 7.5 months), HASI-Plus mental health transitional housing in Kempsey, three Safe Haven drop-in wellbeing centres (Lismore, Mullumbimby, Murwillumbah), the Drug & Alcohol Treatment Program (DAT), CORE Parents and CORE Young People day rehabilitation, the Family/Carers & Friends Support Programme, Post Custodial Support, Withdrawal Management, Continuing Coordinated Care, and the Redress Support Service for survivors of institutional child sexual abuse. The organisation also leads a Community Drug Action Teams (CDAT) consortium supporting 70+ teams across NSW and operates youth outreach (BCOY), suicide postvention (The Way Back), and culturally safe programmes for Aboriginal and Torres Strait Islander peoples.
Service delivery rests on evidence-based clinical frameworks including therapeutic community methodology, 12-step integration, cognitive behavioural therapy, motivational interviewing, schema therapy, mindfulness-based interventions, psychodynamic therapy, solution-focused counselling, and relapse prevention, delivered under NSW Health AOD Psychosocial Interventions Professional Practice Guidelines and other quality and safety frameworks. Approximately 50% of the 64-person staff cohort have lived experience of recovery, and multidisciplinary teams include doctors, nurses, peer workers, social workers, and psychologists. A new Coffs Harbour office opened in February 2026, extending the Mid-North Coast footprint.
The Buttery's revenue model combines recurring government funding (NSW Health, Commonwealth Department of Health, Healthy North Coast Primary Health Network), philanthropic donations from individuals, families, trusts, and foundations (Portland House Foundation is a named major benefactor), and modest participant contributions (85% of Centrelink benefit for residential food and accommodation). Self-funded priority access beds provide an optional fee-for-service pathway. Services are accessed via self-referral, health professional referrals, and community partnerships rather than consumer sales, and the organisation is a registered Deductible Gift Recipient. In 2025, The Buttery accepted Joint Vice Regal Patronage from the Governor of NSW and served 10,009 participants across its programmes (149 residential, 9,860 community/outreach).
The Buttery firmographics
Firmographics- Name
- The Buttery
- Legal name
- The Buttery
- Website
- https://buttery.org.au
- Company type
- Private
- Founded year
- 1973
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- The Buttery is a 50-year-old Australian not-for-profit headquartered in Binna Burra, NSW, delivering evidence-based alcohol and drug rehabilitation, mental health transitional housing, youth outreach, and family support services across Northern NSW from Tweed Heads to Port Macquarie.
- Ownership category
- akta.pro rank
The Buttery industry classification
Industry- Product category
- Addiction Rehabilitation and Mental Health Services
- NAICS
- Residential Mental Health and Substance Abuse Facilities (623220), Outpatient Mental Health and Substance Abuse Centers (621420), Other Individual and Family Services (624190), Child and Youth Services (624110), Emergency and Other Relief Services (62423)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Substance Use Disorder Prevention & Recovery Services (BPAGACAE)
- akta.pro secondary industries
- Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Wraparound Student Support & Case Management Services (At-Risk K–12) (EDAJAEAJ)
Keywords
Where The Buttery is headquartered
LocationHeadquarters
- HQ city
- Binna Burra
- HQ country
- Australia
- HQ region
- Oceania
Offices9 records
Markets served
The Buttery business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Others, Technology or R&D
Revenue model
- Government Funding: The Buttery receives ongoing financial support from NSW State and Commonwealth Governments, including NSW Health and Department of Health (Commonwealth). This forms the primary revenue stream for operational programs.
- Philanthropic Donations: Donations from individuals, families, philanthropists, foundations, trusts, and corporate partners. Donations of $2 or more are fully tax-deductible as The Buttery is a Deductible Gift Recipient and registered charity.
- Participant Contributions: Residential program participants who receive Centrelink benefits contribute 85% of their benefit to cover food and accommodation. Those not receiving benefits contribute a similar weekly amount. Self-funded beds available for those who can afford priority entry.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Government-funded residential treatment (TC, OTP, MERIT beds) |
| Other | Multi-year contract | Self-funded/Private Access Beds |
| Freemium | Pay-as-you-go | Family, Carers & Friends Support Program |
| Freemium | Pay-as-you-go | Community programs (DAT, Youth, CORE, etc.) |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels8 records
The Buttery product offering
Product offeringCore offering
The Buttery is a not-for-profit charity delivering residential and community-based alcohol and other drug (AOD) rehabilitation, mental health, and wellbeing services across Northern NSW from Tweed Heads to Port Macquarie. Core offerings include a Therapeutic Community residential program (up to 33 beds at Binna Burra), HASI-Plus mental health transitional housing, Safe Haven drop-in wellbeing centres, Drug & Alcohol Treatment (DAT) community programs, CORE Parents and CORE Young People day rehabilitation, Family/Carer support, and a Redress Support Service for survivors of institutional child sexual abuse, all evidence-based and integrated with NSW Health clinical guidelines.
Product overview
The Buttery offers a comprehensive portfolio of mental health, alcohol and other drug rehabilitation, and community support services across Northern NSW, spanning residential programs, outreach services, and community-based interventions. Core offerings include the Therapeutic Community (TC) residential rehabilitation program, HASI-Plus mental health transitional housing, Safe Haven drop-in wellbeing centres, Drug & Alcohol Treatment (DAT) community programs, CORE Parents and CORE Youth day rehabilitation programs, Family/Carer Support services, and the Redress Support Service. Services operate across a geographic footprint from Tweed Heads to Port Macquarie. The organization delivered services to over 10,000 participants in 2025, with 149 in residential services and 9,860 in community/outreach programs. All programs are evidence-based and compliant with NSW Health AOD Psychosocial Interventions Professional Practice Guidelines.
Differentiator
Problem solved
Functional benefit
Brands
- Safe Haven: Free community support and wellbeing havens offering access to on-the-spot services and support for mental health and wellbeing in Northern Rivers region.
- BCOY (Buttery Community Outreach for Youth)
- CORE Parents Program
- Therapeutic Community (TC)
- HASI-Plus
- Nimbin AOD Hub
Products and services
- Therapeutic Community (TC) Residential Program
- Nimbin Alcohol & Other Drugs Hub
- Drug & Alcohol Treatment Program (DATP)
- CORE Parents Day Rehabilitation
- Continuing Coordinated Care Program (CCCP)
- Withdrawal Management Program (WMP)
- Post Custodial Support (PCS)
- HASI-Plus Mental Health Residential Program
- The Way Back NSW North Coast
- Safe Haven North Coast Drop-in Centres
- Buttery Community Outreach for Youth (BCOY)
- CORE Young People Program (CORE-YP)
- Family, Carers & Friends Support Program (FCF)
- Redress Support Service
- Community Drug Action Teams (CDATs)
- Lived Experience Advisory Group (LEAG)
Quantifiable outcome
- Supported 10,009 participants across programs in 2025 (149 residential, 9,860 community/outreach)
- +3 more outcomes
Companies that use The Buttery
Customer profileNamed customers6 records
Segments7 records
Ideal customer profiles8 records
The Buttery technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
The Buttery partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core, major and minor.
- NSW HealthcorePrimary government funding partner providing ongoing financial support for alcohol and other drug programs and mental health services across Northern NSW.
- Department of Health (Commonwealth)coreCommonwealth government funding partner supporting health programs and services.
- Healthy North Coast (HNC)corePrimary Health Network commissioning Safe Haven North Coast and other programs. Funded by NSW Ministry of Health.
- Network of Alcohol and Other Drug Agencies (NADA)majorPeak body partner; The Buttery participates in NADA programs including the CDAT consortium. Received Excellence in Community Development Award from NADA.
- Odyssey HousemajorCDAT consortium partner leading the consortium that supports 70+ CDATs across NSW.
- Karralika Programs Inc.majorCDAT consortium partner supporting Community Drug Action Teams across NSW.
- Bila Muuji Aboriginal Corporation Health Services Inc.majorCDAT consortium partner providing Aboriginal health services perspective.
- Family Drug Support (FDS)minorCollaboration partner for the Family, Carers & Friends Support Program, providing education on addiction cycles.
- Nimbin Neighbourhood & Information Centre (NNIC)majorCo-location partner for the Nimbin Alcohol & Other Drugs Hub at 71 Cullen Street Nimbin. NNIC employs Clinical Care Navigator for the partnership.
- NSW Ministry of HealthcoreGovernment partner funding Safe Haven North Coast through Healthy North Coast.
- Mid North Coast Local Health District (MNCLHD)coreClinical partner for HASI-Plus program, providing Clinical Lead and clinical supports.
Scale indicators8 records
Recent moves7 records
Expansion highlights5 records
The Buttery competitors and assessment
Company assessmentDirect peers
- Namatjira Haven Drug & Alcohol Rehabilitation Centre: NSW-based Aboriginal-led AOD residential rehabilitation service. Comparable residential AOD model with culturally safe framework; a Buttery board member (Catherine Hillard) has led this organisation since 2011.
- We Help Ourselves (WHOS): Australian non-profit Therapeutic Community network operating residential AOD programs across NSW and other states. Direct competitor for residential TC participants and NSW Health funding.
- Lives Lived Well: Queensland and NSW-based non-profit delivering residential rehabilitation, withdrawal, and community AOD services. Comparable in service mix (residential + community + family support) and reliance on state government funding.
- Ted Noffs Foundation: Australian charity providing residential AOD treatment for adolescents and young adults, plus outreach. Highly comparable in mission, lived-experience approach, and target demographic (youth with substance issues).
- Karralika Programs: ACT and NSW AOD non-profit offering therapeutic community rehabilitation and outreach. Already a CDAT consortium partner with The Buttery, making the operating model and funder base near-identical.
- Odyssey House: Australia-wide non-profit operating residential Therapeutic Communities and community AOD programs. Already a CDAT consortium partner with The Buttery, making it the closest comparable in model, scale, and population.
Broad incumbents
- headspace (National Youth Mental Health Foundation): Federally funded national youth mental health network. Comparable in youth mental health and AOD early intervention, but primary-care model rather than residential; potential referral partner and funder competitor.
- Mission Australia: Large national NFP delivering housing, AOD, mental health, and youth services. Comparable in social services mission and government funding reliance, though much broader in scope and geography than The Buttery.
- The Salvation Army Australia: Large national charity running Crossroads and other AOD residential programs plus extensive community services. Overlaps with The Buttery across AOD and family support but operates nationally and across many service lines.
- Uniting (Uniting NSW.ACT): Large NSW/ACT community services provider offering AOD, mental health, youth, and family support. Comparable service breadth and government funding model, but at significantly larger scale and with a multi-service portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
The Buttery social profiles
Digital presenceThe Buttery financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Buttery leadership team
Management profileNumber of profiles
Profiles22 records
The Buttery funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Buttery M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Buttery
What does The Buttery do?
The Buttery is a not-for-profit charity delivering residential and community-based alcohol and other drug (AOD) rehabilitation, mental health, and wellbeing services across Northern NSW from Tweed Heads to Port Macquarie. Core offerings include a Therapeutic Community residential program (up to 33 beds at Binna Burra), HASI-Plus mental health transitional housing, Safe Haven drop-in wellbeing centres, Drug & Alcohol Treatment (DAT) community programs, CORE Parents and CORE Young People day rehabilitation, Family/Carer support, and a Redress Support Service for survivors of institutional child sexual abuse, all evidence-based and integrated with NSW Health clinical guidelines.
Is The Buttery a public or private company?
The Buttery is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was The Buttery founded?
The Buttery was founded in 1973. It employs 51 to 100 people.
Where is The Buttery based?
The Buttery is headquartered in Binna Burra, Australia, in the Oceania region.
How does The Buttery make money?
Three revenue lines are on record. Government Funding is the primary driver. The others are philanthropic Donations and participant Contributions.
Who are The Buttery's main competitors?
Direct peers on record are Namatjira Haven Drug & Alcohol Rehabilitation Centre, We Help Ourselves (WHOS), Lives Lived Well, Ted Noffs Foundation, Karralika Programs and Odyssey House. Broad incumbents are headspace (National Youth Mental Health Foundation), Mission Australia, The Salvation Army Australia and Uniting (Uniting NSW.ACT).
Does The Buttery have an API?
No public API is recorded for The Buttery.
What industry is The Buttery in?
The Buttery's product category is Addiction Rehabilitation and Mental Health Services. Its primary akta.pro industry code is BPAGACAE, Substance Use Disorder Prevention & Recovery Services, with a secondary code of HLAFACAN, Peer Support, Recovery Coaching & Sober Living Services. Its NAICS code is 623220 and its SIC code is 8300.