Caritasverband für die Region Eifel

What Caritasverband für die Region Eifel does

Caritasverband für die Region Eifel e.V. is a regional Catholic welfare association serving the Eifel region of North Rhine-Westphalia, Germany, operating under the umbrella of Caritasverband für das Bistum Aachen e.V. Founded approximately 1973–1975, the organization has grown from 12 to over 500 employees and operates from its headquarters at Caritas-Haus Schleiden with additional service points in Simmerath, Mechernich, and Roetgen. Its portfolio spans three core divisions: Social Services (family assistance, child and youth welfare, mental health support, debt and pregnancy counseling, migration case management under the KIM framework, and flood relief); Care Services (home nursing stations, day care, palliative care, ambulatory hospice, and Kurberatung); and the HausNotRuf emergency call system — recently extended with HausNotRuf Mobile using cellular-network connectivity for rural users — alongside the CariFair service that legally matches German households with Polish caregivers.

The business model is predominantly cost-recovery within a non-profit framework, with primary funding from public sources including church subsidies (Bistum Aachen), government contracts, and social insurance reimbursements such as Pflegekasse coverage of HausNotRuf basic fees. Supplementary revenue streams include donations, membership fees, subscription fees for HausNotRuf services (€25.50 base monthly plus €6 home-use and €15 mobile-use add-ons), and unit-priced educational workshops (€10–€55 per participant). Distribution is direct-to-consumer via four physical locations, home-visit device installation for HausNotRuf, and the Caritas Germany online counseling platform covering 18+ topic areas. Go-to-market emphasizes multi-channel community engagement through regional social media, partnerships with municipalities (Gemeinde Roetgen), schools, volunteer networks, and allied organizations such as Stiftung EvA, Flüchtlingsrat Aachen, and the Amt für Kinder-, Jugend und Familie der StädteRegion Aachen.

Technology infrastructure is utilitarian rather than differentiated: the website runs on the CariNet CDN operated by Deutscher Caritasverband, hosted by 1&1 Internet AG, with standard Google Analytics, Google Maps, and YouTube integrations, and WCAG 2.1 Level AA accessibility compliance. No AI/ML capabilities are evident. Recent strategic activity centers on leadership professionalization (dual executive board effective October 2021), product extension via HausNotRuf Mobile (August 2025), the Stiftung EvA cooperation (October 2025), and continued geographic spread of CariFair beyond the Eifel region to serve approximately 70 households.

Name

Caritasverband für die Region Eifel

Legal name

Caritasverband für die Region Eifel e.V.

Website

https://caritas-eifel.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Caritasverband für die Region Eifel is a regional Catholic non-profit welfare association in North Rhine-Westphalia, Germany, providing social services, elderly care, and migration assistance to individuals and families across the Eifel region with over 500 employees and multiple service locations.

Ownership category

akta.pro rank

Product category

Social Welfare and Community Care Services

NAICS

Religious, Grantmaking, Civic, Professional, and Similar Organizations (813), Other Individual and Family Services (624190), Emergency and Other Relief Services (62423)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

End-of-Life 24/7 In-Home Care (Hospice Support) (HSABAHAG), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Volunteer & Companion Support Services (Hospice Volunteer Programs) (HSABAFAO), End-of-Life Personal Care Support (Non-Clinical) (HSABABAL)

Keywords

• Social welfare services
• Elderly care services
• Migration counseling
• Family support services
• Emergency call systems

Headquarters

HQ city

Schleiden

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Funding (Church and Government Subsidies): Primary funding through subsidies from Catholic Church (Bistum Aachen) and government sources for social services, elderly care, migration services, and family support programs.
2. Donations and Membership Fees: Voluntary donations from individuals and businesses, plus membership fees from Caritas members supporting the organization's charitable mission.
3. HausNotRuf Service Fees: Monthly fees for emergency call system services. Basic home use €6/month plus €25.50 base fee; mobile expansion €15/month additional. Nursing care insurance covers basic fee for care grade 1 and above.
4. Educational Workshops: Fee-based training and educational courses for parents, professionals, and interested citizens, such as the 'Healthy Lunch Box' workshop at €10 per participant.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Caritasverband für die Region Eifel is a Catholic non-profit welfare organization delivering a comprehensive portfolio of social services across the Eifel region of North Rhine-Westphalia, Germany. Its core offerings span social counseling (family support, debt, pregnancy, migration), elderly and nursing care (Caritaspflegestationen, Tagespflege, palliative care, hospice), emergency response (HausNotRuf with mobile cellular extension), the CariFair 24-hour care matching service, and volunteer coordination (Kleiderladen, Möbeldienst, hospital visits). Services are delivered through regional offices and supplemented by online counseling and educational workshops.

Product overview

Caritasverband für die Region Eifel operates as a comprehensive social services organization offering a unified portfolio of interconnected support services. The core offerings span Social Services (Soziale Dienste), Care Services (Pflege), and Volunteer Coordination (Ehrenamt), supported by educational programs (Fortbildungen). The Social Services division includes family support through Familienpflege and Ambulante Kinder- und Jugendhilfe, mental health support via Betreutes Wohnen and Tagesstätte, general social and debt counseling, pregnancy counseling, and migration services including Case Management (KIM) and Migrationsarbeit. Care Services encompass Caritaspflegestationen nursing stations, Tagespflege day care facilities, HausNotRuf emergency call system (now mobile-enabled), palliative care, hospice services, Kurberatung vacation care counseling, and the CariFair 24-hour care matching service. Volunteer Services coordinate the Kleiderladen clothing store, hospital visits, migration support, and furniture services. The organization also provides Fluthilfe flood relief assistance and offers professional development courses. Online counseling is available through the Caritas Germany platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Online-Beratung (Online Counseling) Free, anonymous, and secure online counseling covering 18+ topic areas including general social counseling, family support, migration, debt counseling, pregnancy counseling, addiction support, and suicide prevention for youth under 25, provided through the national Caritas Germany online platform.
• Soziale Dienste (Social Services) Comprehensive psychosocial support services including family assistance, mental health support, migration help, and counseling services for people in different life situations across the Eifel region.
• Ambulante Kinder- und Jugendhilfe (Outpatient Child and Youth Assistance) Ambulatory and flexible educational assistance under SGB VIII for children, adolescents, young adults, and families experiencing crises or persistent strains.
• Familienpflege (Family Care) Practical help for families and single parents in emergency situations, providing trained family caregivers to maintain household routine during parental illness or hospitalization.
• Betreutes Wohnen (Assisted Living) Ambulatory specialist service for mentally ill people providing support for daily living, administrative tasks, and fostering independence in their own homes across multiple locations (Schleiden, Simmerath, Mechernich).
• Tagesstätte (Day Facility) Day structuring services for people with mental illness providing occupational therapy, household training, leisure activities, and conversational support to improve quality of life and promote social rehabilitation.
• Schuldner- und Insolvenzberatung (Debt and Insolvency Counseling) Social debt and insolvency counseling services to help individuals manage financial difficulties and create viable repayment plans.
• Schwangerschaftsberatung (Pregnancy Counseling) Confidential pregnancy counseling services providing support and guidance for expectant parents and families.
• Migrationsarbeit (Migration Services) Coordination and support services for migrants and refugees including case management under KIM, community-based migration work, application assistance, and integration support across municipalities.
• Case Management (KIM) Individual case assistance within the framework of Kommunales Integrationsmanagement (KIM) in Kreis Euskirchen for migrants and refugees.
• Caritaspflegestationen (Caritas Nursing Stations) Home nursing and care services provided at multiple locations including Simmerath, Schleiden, Mechernich, and Blankenheim for elderly and care-dependent individuals.
• Tagespflege (Day Care) Day care services for elderly people providing professional care during the day with return home in the evening, available in Dahlem, Nettersheim, and Blankenheim.
• HausNotRuf (Home Emergency Call) 24/7 emergency call system for elderly, ill, or disabled individuals providing immediate assistance at home and now also mobile via cellular network. Basic fee €25.50/month covered by nursing care insurance for care grade 1+, with mobile extension at €15/month.
• CariFair 24-Hour Care Matching Service Legal 24-hour care service matching households with Polish domestic workers who have been professionally and linguistically prepared. Operating since 2011, currently serving approximately 70 households across the Eifel region and beyond.
• Palliative Pflege (Palliative Care) Specialized palliative care services focusing on comfort and quality of life for individuals with serious or terminal illnesses.
• Ambulanter Hospizdienst (Ambulatory Hospice Service) Volunteer hospice services providing support and companionship for terminally ill individuals and their families, operating in South Kreis Euskirchen and South Kreis Aachen.
• Kurberatung (Vacation Care Counseling) Counseling services for caregivers regarding vacation care entitlements, application support, and assistance finding appropriate clinics for themselves or those they care for.
• Schulbegleitung (School Accompaniment) Support services for children and adolescents in schools to assist with learning and participation in school life.
• Ehrenamt (Volunteer Services) Volunteer coordination services including clothing store, hospital visits, hospice services, migration help, furniture service, and various community engagement opportunities.
• Kleiderladen (Clothing Store) Second-hand clothing store in Schleiden operated by volunteers, with proceeds supporting local and international aid projects.
• Möbeldienst (Furniture Service) Used furniture service providing affordable furniture to people in need, operated with support from volunteers.
• Fortbildungen (Professional Development) Educational offerings for professionals and the public including courses on healthy lunch boxes, systemic counseling, eating disorders, mental illness and addiction, and workshops for parents and caregivers.
• Fluthilfe (Flood Relief) Specialized assistance for flood victims providing support with bureaucratic processes, financing, debt counseling, insurance matters, and rebuilding efforts following the 2021 flooding.
• Allgemeine Soziale Beratung (General Social Counseling) General social counseling services providing confidential, low-threshold support tailored to individual needs for all people regardless of origin, sexual orientation, or religion.

Quantifiable outcome

• HausNotRuf: 34 mobile devices deployed within months of launch (2025)
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Stiftung EvA (Stiftung Evangelische Altenhilfe)coreStrategic or Co-development Partner · 1 January 2026Cooperation with Stiftung EvA announced October 2025 as part of 'Hand in Hand für die Menschen in der Eifel' (Hand in hand for the people in the Eifel) initiative, working together to support people in the Eifel region.
• DRK-Blutspendedienst West (German Red Cross Blood Donation Service West)minorGTM or Marketing Partner · 1 January 2025Joint blood donation action held at Caritas-Haus Schleiden on August 19, 2026, from 13:00-17:00, with appointment booking through DRK's online reservation system.
• Gemeinde Roetgen (Roetgen Municipality)coreStrategic or Co-development Partner · 1 January 2025Commissioned by the municipality to provide two specialists (Christof Puchner and Christos Birkhahn) as contact persons for migration help, working closely with the local refugee council (Flüchtlingsrat) and coordinating monthly network meetings.
• Flüchtlingsrat Aachen (Refugee Council Aachen)coreStrategic or Co-development Partner · 1 January 2025Collaboration with the local refugee council, a team of approximately 15 committed volunteers supporting new neighbors, for coordination on migration and integration matters in Roetgen.
• Clara-Fey-Schule SchleidenminorGTM or Marketing PartnerSchool partnership for charitable projects including food package collection for families in need at Christmas, providing hands-on social engagement for students.
• PapStar GmbH & Co. KGminorGTM or Marketing PartnerAnnual Christmas gift campaign where PapStar employees fulfill wishes of children from Caritas-supported families via a wish tree in the company lobby.
• Verein Fortuna HilftminorGTM or Marketing PartnerCharitable association providing baby welcome packages for young families and single parents, announced February 2026.
• JOBRADminorOthersE-Bike leasing partnership offering employees the opportunity to lease bicycles through the JOBRAD program, enhancing employee benefits and sustainability.
• Corporate BenefitsminorOthersCorporate benefits partnership providing employees with discounts from numerous providers in categories including travel, fashion, leisure, technology, mobile, automotive, and finance (up to 50% off).
• Caritasverband für das Bistum Aachen e.V.coreOthersParent organization of the diocesan Caritas association, providing data protection officer services (Hans Ohlenforst) and overall coordination within the Caritas network of the Diocese of Aachen.
• Amt für Kinder-, Jugend und Familie der StädteRegion AachencoreStrategic or Co-development PartnerCooperation with the youth welfare office for various programs including the Eltern-Café Imgenbroich, with support from the federal initiative Frühe Hilfen (Early Help).
• Caritas Polska (Polish Caritas)coreStrategic or Co-development PartnerPartnership with Polish Caritas for the CariFair program to recruit and prepare Polish home helpers for legal employment in German households.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Others

• Paritätischer Wohlfahrtsverband: Umbrella association of non-confessional welfare providers in Germany, coordinating funding, advocacy, and standards for member organizations including regional care and counseling providers. Comparable as a coordinating ecosystem and policy/advocacy counterpart within the German welfare system.

Broad incumbents

• Diakonie Deutschland: Protestant counterpart to Caritas with parallel regional associations delivering nursing, hospice, youth, migration, and family welfare services across Germany. Directly comparable mission, funding model, and service mix; geographic overlap in North Rhine-Westphalia but faith-based positioning differs.
• Arbeiterwohlfahrt (AWO): National secular welfare association operating regional affiliates with elderly care, youth services, migration counseling, and family support funded through SGB mechanisms. Closely comparable in service portfolio and public-funding dependency; a direct regional-level welfare competitor for government contracts.
• Arbeiter-Samariter-Bund (ASB): National welfare association providing ambulatory care, HausNotRuf, youth and migration services with regional NRW affiliates. Comparable structure of publicly funded welfare services with a private fee-based emergency call product.
• Deutsches Rotes Kreuz (DRK): German Red Cross society running HausNotRuf emergency call services, ambulatory nursing, youth programs, and migration services nationwide. Direct competitor to Caritas Eifel specifically in mobile/emergency call and care services, with overlapping regional footprint in NRW.
• Malteser Deutschland: Catholic-affiliated welfare organization operating HausNotRuf, ambulatory care, hospice, migration, and youth services. Closely comparable service set; particularly direct competition on the HausNotRuf emergency call product.
• Johanniter-Unfall-Hilfe: Protestant-order welfare organization running HausNotRuf, ambulatory nursing, hospice, youth, and refugee-services programs. Direct competitor across the entire care-and-emergency-call portfolio, with strong rural NRW presence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CaritasEifel
• YouTubeyoutube.com/channel/UCzNjP-20Mk07t7LbWsJTO5g
• Facebookfacebook.com/caritaseifel
• Instagraminstagram.com/caritaseifel
• LinkedInlinkedin.com/company/caritasverband-f%C3%BCr-die-region-eifel

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caritasverband für die Region Eifel