CASWELL CENTER

What CASWELL CENTER does

Caswell Developmental Center is a state-operated residential facility operated by the North Carolina Department of Health and Human Services, located in Kinston, North Carolina. Authorized by the NC General Assembly in 1911 and opened in 1914, it is North Carolina's oldest residential facility for individuals with intellectual and developmental disabilities, and currently serves as the designated Eastern Region resource center for a 32-county catchment area. The Center provides a comprehensive continuum of services organized across seven areas: residential and program services, medical services, administrative services, human resources, advocacy, specialized therapeutic services (occupational, physical, speech, and recreation therapy), and standards management, with additional specialty facilities including a Snoezelen Multisensory Environment and a Biofeedback and Psychophysiology Center.

The core service delivery is built on a person-centered, 24/7 residential care model with an operating capacity of 378 residents, supported by approximately 1,429 full-time employees across direct care, clinical, therapeutic, vocational, and administrative functions. The technology layer is conventional for an institutional care setting, with the stated emphasis on "technologically advanced and managed" service delivery rather than any proprietary platform; no AI, machine learning, or differentiated software product is described. Clinical education and research capacity is provided through partnerships with East Carolina University, Duke/UNC Health System, UNC-Chapel Hill, Lenoir Community College, Barton College, NC Wesleyan, UNC-Wilmington, and Brenau University.

The business model is non-commercial. Caswell is funded through North Carolina state government appropriations and federal Medicaid/Medicare reimbursements, with all referrals flowing through state and regional mental health and developmental disabilities systems. There is no pricing model in the commercial sense, no sales motion, and no marketing channels; customer concentration is effectively with a single obligor, the State of North Carolina. The facility has progressively shifted from a medical-treatment orientation to a vocational training and community-integration model, with census having declined materially from a historical peak of approximately 2,000 to the current 378 operating capacity, reflecting national and state policy direction toward less-restrictive community-based care for individuals with intellectual and developmental disabilities.

Name

CASWELL CENTER

Legal name

Caswell Developmental Center

Website

https://caswellcenter.org

Company type

Private

Founded year

1911

Operating status

Operating

Headcount range

51–100 employees

Short description

Caswell Developmental Center is a North Carolina state-operated residential facility, under NC DHHS, providing 24/7 residential, medical, therapeutic, and vocational services to individuals with intellectual and developmental disabilities across the state's 32-county Eastern Region from its Kinston campus.

Ownership category

akta.pro rank

Product category

Disability and Residential Care Services

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Residential Intellectual and Developmental Disability Facilities (62321)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC)

akta.pro secondary industries

Pediatric Rehabilitation & Developmental Therapy Centers (PT/OT/SLP) (HLAFAJAL), Communication Support Childcare (AAC, speech/language-informed) (HSAAAIAH)

Keywords

• Residential disability services
• Intellectual disability care
• State developmental center
• Therapeutic rehabilitation services
• Person-centered care

Headquarters

HQ city

Kinston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Appropriations and Medicaid/Medicare Reimbursement: As a state-operated facility, Caswell Developmental Center is funded through North Carolina state government appropriations and federal Medicaid and Medicare programs for certification and participation. Revenue supports residential, programmatic, medical, and support services for individuals with intellectual disabilities.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Caswell Developmental Center provides long-term residential care and programmatic services for individuals with intellectual and developmental disabilities, including medical care, therapeutic interventions (occupational therapy, physical therapy, speech therapy, recreation therapy), vocational training, advocacy, and specialized programs such as a Biofeedback and Psychophysiology Center and Snoezelen Multisensory Environment. Services are delivered at a 24/7 state-operated facility in Kinston, North Carolina serving a 32-county Eastern Region with a 378-resident operating capacity.

Product overview

Caswell Developmental Center operates as a unified residential services platform offering comprehensive care for people with intellectual disabilities. The organization provides a spectrum of specialized services organized into seven core service areas: Residential and Program Services (the primary offering providing long-term care and vocational training), Medical Services, Administrative Services, Human Resources support, Advocacy Services, Specialized Services (including therapeutic services such as occupational, physical, speech, and recreation therapy), and Standards Management. Additionally, the Center operates specialized facilities including a Biofeedback and Psychophysiology Center and Snoezelen Multisensory Environment. The facility serves 378 residents with 1,429 employees across its 450 residential individuals and outreach services to the 32-county Eastern Region of North Carolina.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential and Program Services Long-term residential care and programmatic services for individuals with intellectual disabilities, including therapeutic services, vocational training, and person-centered support. Delivered at the Kinston facility with a 378-resident operating capacity.
• Medical Services Healthcare services provided to residents, including medical care coordination and pharmacy services.
• Advocacy Services Support services helping individuals exercise their rights and make choices about their lives.
• Specialized Services (Therapy) Specialized therapeutic and support services including occupational therapy, physical therapy, speech therapy, and recreation therapy for residents with intellectual and developmental disabilities.
• Biofeedback and Psychophysiology Center A specialized center providing biofeedback and psychophysiology services, developed through Kate B. Reynolds Charitable Trust and Caswell Center Foundation grants ($13,092 awarded in 2006).
• Snoezelen Multisensory Environment Multisensory environment room providing unique sensory experiences for adults with moderate to profound intellectual disabilities. Funded by Kate B. Reynolds Charitable Trust Grant and Caswell Center Foundation Grant ($36,642 awarded in 2000).

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, major, secondary and minor.

• East Carolina UniversitycoreStrategic or Co-development PartnerAcademic partnership for multiple programs including Community Services, Dietary, Medical, Occupational Therapy, Physical Therapy, Psychology, Recreation Therapy, and Speech. Provides clinical education opportunities and research collaboration.
• Lenoir Community CollegecoreStrategic or Co-development PartnerAcademic partnership for Community Services, Dietary, and Nursing programs. Provides clinical placement and training opportunities for students.
• UNC-Chapel HillmajorStrategic or Co-development PartnerDental program partnership providing oral healthcare services and training for dental students.
• Barton CollegesecondaryStrategic or Co-development PartnerCommunity Services affiliation providing student clinical placement opportunities.
• NC Wesleyan CollegesecondaryStrategic or Co-development PartnerAdvocacy partnership and Community Services affiliation.
• UNC-WilmingtonsecondaryStrategic or Co-development PartnerCommunity Services affiliation providing student clinical placement opportunities.
• Brenau UniversityminorStrategic or Co-development PartnerOccupational Therapy program partnership for student clinical education.
• Duke University / University of North Carolina Health SystemmajorStrategic or Co-development PartnerMedical program affiliation providing healthcare services and training (part of multi-institution medical education network including East Carolina University and Wayne Community College).
• NC Department of Health and Human ServicescoreOthersPrimary regulatory and oversight body. Provides licensure through Division of Facility Services and certification for Medicaid/Medicare participation through US DHHS.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• The Arc: National advocacy and direct-services organization for people with intellectual and developmental disabilities, with affiliated state and local chapters providing residential, day, employment, and family support. Comparable to Caswell on IDD mission and service breadth, though structured as a federated nonprofit rather than a single state facility.
• Easterseals: National nonprofit network delivering disability and community-based services across therapy, residential, day, and vocational programs. Comparable to Caswell on serving people with intellectual and developmental disabilities, but operating across many disability types and geographies rather than a single residential campus.
• Volunteers of America: National nonprofit operating residential, behavioral health, housing, and supportive services for vulnerable populations including individuals with IDD and behavioral health conditions. Comparable to Caswell on 24/7 residential services for vulnerable populations and reliance on government funding streams.

Direct peers

• BrightSpring Health Services: Diversified home and community-based provider with a sizeable IDD/IID services segment (including pharmacy and behavioral health). Comparable to Caswell on serving complex IDD populations under Medicaid reimbursement and on bundling clinical services around residential and community settings.
• Dungarvin: National provider of residential, supported living, and day services primarily for people with intellectual and developmental disabilities. Closely comparable to Caswell on 24/7 residential IDD care, individualized support plans, and HCBS waiver service delivery.
• Sevita (formerly The MENTOR Network): Largest US provider of residential, day, and home-and-community-based services for individuals with intellectual and developmental disabilities. Directly comparable to Caswell on population served, IDD service mix, and Medicaid-funded residential model, though operating at national scale across multiple states.
• Bayada Home Health Care: Large multi-state home health and assistive-care provider serving pediatric and adult clients with intellectual/developmental disabilities and complex medical needs. Comparable to Caswell on delivering nursing, therapy, and personal-care supports to the IDD population under Medicaid and similar funding.
• RHA Health Services: Multi-state operator of ICF/IID, behavioral health, and substance use services, with strong North Carolina presence. Directly comparable to Caswell in providing residential and community-based supports to individuals with intellectual and developmental disabilities under Medicaid.
• Help at Home: Large personal-care and HCBS provider serving individuals with intellectual and developmental disabilities and aging populations, predominantly under Medicaid waivers. Comparable to Caswell on IDD population focus, Medicaid-funded model, and shift toward community-based over institutional care.

Regional players

• Penn-Mar Human Services: Pennsylvania-based nonprofit provider of residential, day, employment, and behavioral supports for people with intellectual and developmental disabilities. Comparable to Caswell on community-residential IDD service model, though operating regionally in the Mid-Atlantic rather than the Carolinas.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/caswell-center

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CASWELL CENTER