The Centre for Crisis Psychology

What The Centre for Crisis Psychology does

The Centre for Crisis Psychology (CCP) is a UK-based specialist consultancy founded in 1989 in Skipton, North Yorkshire, providing crisis psychology, trauma aftercare, and employee assistance services to corporate and institutional clients. The firm delivers three core service lines: (1) Trauma Care and Recovery, offering 24/7 critical incident response with national and international deployment of trauma care consultants for face-to-face and telephone support; (2) Employee Assistance Programme (EAP), a subscription-style confidential counselling service providing employees 24/7 access to clinicians via telephone and face-to-face channels; and (3) Training Services, comprising bespoke courses (defusing skills, emergency response, counselling, telephone defusing, incident response) delivered on client premises by clinical partners, supplemented by an e-learning platform. CCP pioneered a proactive trauma intervention model — taking the "clinic to the workplace" rather than waiting for survivors to seek help — built on World Health Organisation guidelines for trauma care and psychological first aid methodologies.

The firm operates a B2B sales-led go-to-market targeting enterprise clients across verticals including travel & tourism, corporate employers, retail, insurance, and transport & logistics. Notable named clients include TUI UK & Ireland (relationship since 1999), Carnival UK, Pets at Home, Explore Worldwide, Vantage Insurance Services, Thomas Cook, British Airways, Avanti West Coast, DB Cargo, and Arriva. CCP holds channel partnerships with ABTA Partner Business Services Network and AITO, providing distribution into the UK travel industry, and a charitable partnership with the Missing People charity. Pricing is quote-based on custom multi-year enterprise contracts; revenue is not publicly disclosed.

CCP is privately held with no external investment, no parent company, and no disclosed institutional ownership. The founding partners (Michael Stewart and Peter Hodgkinson) have retired and the business is now led by Managing Partner Anna Chapman and Clinical Partner Alan Pike, supported by approximately 13 staff including five trauma care consultants, three telephone consultants, and two administrative personnel. The firm claims 10,500+ incidents responded to over 35+ years of operation and operates a 24/7/365 crisis response hotline with global deployment capability.

Name

The Centre for Crisis Psychology

Legal name

The Centre for Crisis Psychology

Website

https://ccpsupport.co.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

The Centre for Crisis Psychology is a UK-based specialist consultancy founded in 1989 providing 24/7 trauma aftercare, crisis psychology response, employee assistance programmes, and bespoke training to enterprise clients across travel, insurance, retail, and transport sectors, with global deployment capability.

Ownership category

akta.pro rank

Product category

Crisis Psychology Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Individual and Family Services (6241)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAH

Mental Health & Crisis Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYHLAJAGAM

Disaster Behavioral Health & Psychosocial Support

Healthcare & Life Sciences/Public Health, Government & Regulators/Emergency Preparedness, Disaster Response & EMS Coordination

Keywords

• Crisis psychology services
• Trauma aftercare
• Employee assistance programme
• Critical incident response
• Psychological first aid

Headquarters

HQ city

Skipton

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Trauma Care Services: Direct trauma care consultancy and psychological support services delivered to organisations following critical incidents. Services include immediate response, face-to-face counselling, and ongoing psychological support. Revenue generated through service agreements with corporate clients.
2. Employee Assistance Programme (EAP): Confidential counselling services provided to employees of client organisations. Enhances employee benefit packages and reduces absenteeism. Delivered via telephone and face-to-face counselling with 24/7 access.
3. Corporate Training: Bespoke training courses delivered at client premises covering defusing skills, emergency response, counselling skills, and incident response. Courses tailored to individual client needs and provided by clinical partners with specialist experience.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

The Centre for Crisis Psychology provides 24/7 trauma care consultancy, an Employee Assistance Programme (EAP), and bespoke corporate training to organisations needing psychological support following critical incidents. Services are delivered by clinical partners and include on-site and worldwide face-to-face deployment, telephone defusing, face-to-face counselling, and tailored training on defusing, emergency response, and counselling skills.

Product overview

The Centre for Crisis Psychology provides a unified trauma aftercare service built on over 35 years of experience and 10,500+ incidents responded to. The portfolio comprises three interconnected core offerings: Trauma Care and Recovery (24/7 critical incident response with national and international face-to-face deployment), Employee Assistance Programme (confidential 24/7 counselling with telephone and face-to-face options and psychological assessment), and Training Services (customized courses including Defusing Skills, E-Learning, Telephone Defusing Skills, Emergency Response, Counselling and Listening Skills, and Incident Response training, all delivered on-site by clinical partners).

Differentiator

Problem solved

Functional benefit

Products and services

• Trauma Care and Recovery 24/7 critical incident response with national and worldwide face-to-face deployment of trauma care consultants following workplace and customer-facing traumatic events. Delivered by experienced clinical partners to corporate clients in travel, retail, insurance, transport, and other sectors.
• Employee Assistance Programme (EAP)
• Corporate Training Services

Quantifiable outcome

• Over 50% of staff involved in robberies experience significant post-traumatic reactions; early intervention reduces high staff turnover and long-term sickness absence
• +1 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• ABTA Partner Business Services NetworkcoreChannel Partner/ Reseller/ DistributorCCP is a member of the ABTA Partner Business Services Network, providing the company with access to ABTA's network of travel industry members. This partnership enables CCP to reach tour operators, travel agents, and other travel businesses that require trauma care services for their customers and staff.
• AITO (The Independent Travel Experts)minorChannel Partner/ Reseller/ DistributorCCP holds affiliate status with AITO (Association of Independent Tour Operators), providing access to specialist and independent tour operators who may require crisis psychology and trauma care support services.
• Missing PeopleminorStrategic or Co-development PartnerCCP works with the Missing People charity, supporting families and providing assistance in missing person cases. CCP supported the family of Madeleine McCann following her disappearance in Portugal in 2007, and continues to support the family.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Carefirst: UK EAP provider delivering 24/7 telephone helpline, counselling, and critical incident response to corporate and public-sector organisations — providing EAP and trauma services analogous to CCP's portfolio.
• Validium: UK-based EAP, counselling, and trauma support provider offering similar services to corporate clients including telephone support, face-to-face counselling, and manager training — closely comparable business model and customer base to CCP.
• Vita Health Group: UK provider of mental health, EAP, occupational health, and wellbeing services combining clinical delivery with self-referral digital access — meaningful overlap with CCP's trauma care and counselling offering.
• Health Assured: One of the UK's largest EAP and wellbeing providers, offering 24/7 counselling, crisis support, and training to enterprise clients; overlaps directly with CCP's EAP and trauma response offering, though at greater scale.
• PAM Wellness (People Asset Management): UK EAP, mental health, and wellbeing provider serving enterprise clients with counselling, critical incident support, and manager training — overlapping offering, target customers, and B2B sales motion to CCP.
• Critical Incident Care (CiC): UK-based provider of critical incident stress management, trauma counselling, and EAP services to corporate and public-sector clients — directly comparable to CCP in service offering, customer profile, and 24/7 response model.

Broad incumbents

• Workplace Options: Global EAP and wellbeing provider operating in 70+ countries, serving multinational employers with counselling, critical incident response, and training — comparable in service mix and customer profile to CCP, but with much larger scale.
• Bupa Workplace Wellbeing: UK health insurer Bupa offers workplace wellbeing, EAP and mental health services as part of a broader portfolio, including crisis response — comparable to CCP on EAP and counselling, but operating at materially greater scale and across many adjacent health services.
• Optum Behavioral Health (UnitedHealth Group): Global managed behavioural healthcare and EAP business operating across the UK and US, serving employers with counselling, crisis support, and wellbeing programmes — competes with CCP at the enterprise end of the EAP market.

Emerging players

• Vivup: UK wellbeing and EAP platform offering employee assistance, counselling, and mental health support via digital channels — competing with CCP for corporate EAP spend from a more technology-led angle.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ccp_support
• YouTubeyoutube.com/channel/UCg51Kn_9ShYWgq3CZ14QGIQ
• LinkedInlinkedin.com/company/the-centre-for-crisis-psychology

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Centre for Crisis Psychology