CEM COYHAIQUE

What CEM COYHAIQUE does

Centro de Especialidades Médicas de Coyhaique (CEMedica) is a private multi-specialty medical center headquartered in Coyhaique, in Chile's Aysén Region (Patagonia). The center operates as a vertically integrated specialty care platform, consolidating 18 medical specialties under a single roof alongside an in-house clinical laboratory capable of running 100+ diagnostic tests. It is staffed by 18+ medical specialists — many with international training — and a core operational team of 8 employees. The company was founded by Dr. Andrés Contreras Neira, a dermatologist, and accepts both public (Fonasa) and private (Isapres) health insurance plans, positioning it as an accessible specialty-care destination for a geographically isolated and historically underserved regional population.

CEMedica's product surface spans three coordinated channels: (1) in-person consultations across 18 specialties, (2) a telemedicine platform supporting both synchronous and asynchronous remote visits, and (3) a digital front-door consisting of 'Patricia,' a WhatsApp- and web-based virtual assistant for appointment booking, supplemented by 'Kiosko CEMedica,' an in-clinic self-service booking kiosk. The center is the only multi-specialty facility with integrated on-site diagnostics in the Aysén Region, effectively making it the default regional referral destination for specialty care.

The business model is fee-for-service, with per-consultation pricing ranging from approximately CLP $37,000 to $85,000 (~$40-$95 USD) depending on specialty, plus incremental revenue from in-house lab diagnostics. Insurance reimbursement via Fonasa and Isapres broadens access across payer segments. The telemedicine channel is intended to extend reach beyond Coyhaique into more remote Aysén communities, converting what was historically a single-site clinic into a region-wide specialty-care platform.

Name

CEM COYHAIQUE

Legal name

Centro de Especialidades Médicas de Coyhaique

Website

https://cemedica.cl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

CEM Coyhaique (CEMedica) is a private multi-specialty medical center in Coyhaique, Chile's Aysén Region, offering 18 specialties, on-site diagnostics, telemedicine, and WhatsApp-based booking to regional patients under Fonasa and Isapres coverage.

Ownership category

akta.pro rank

Headquarters

HQ city

Coyhaique

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medical Consultations: Fee-for-service medical consultations across 18 specialties including dermatology, gynecology, pediatrics, neurology, cardiology, and more. Pricing varies by specialty from $37,000 to $85,000 CLP per consultation.
2. Clinical Laboratory Services: In-house laboratory offering diagnostic tests including blood work, biochemical profiles, hormonal tests, tumor markers, and more. Accepts Fonasa and Isapres insurance.
3. Specialized Diagnostic Procedures: Specialized tests such as patch testing for allergies, dermatological procedures, and other diagnostic services

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

CEMedica operates a multi-specialty outpatient medical center providing consultations across 18 medical specialties, an on-site clinical laboratory with 100+ diagnostic tests, and telemedicine services that extend specialist access across the Ays\u00e9n Region of Chilean Patagonia. It also offers the Patricia virtual assistant for automated appointment booking, exam quotes, and rescheduling via WhatsApp and web. The center serves as the regional reference point for specialized care that historically required patients to travel outside Ays\u00e9n.

Product overview

CEMedica is a multi-specialty medical center operating as a unified service platform offering 18 medical specialties, an on-site clinical laboratory with 100+ tests, telemedicine consultations, and a virtual assistant (Patricia) for appointment automation. The core offering combines in-person consultations with digital health services including video-based remote consultations and WhatsApp-based appointment scheduling, serving the Aysén Region of Chile as the primary healthcare reference center.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Consultation Services In-person and telemedicine consultations across 18 medical specialties including dermatology, gynecology, pediatrics, neurology, internal medicine, cardiology, and others. Pricing ranges from $37,000 to $85,000 CLP per consultation depending on specialty and provider.
• Clinical Laboratory Services On-site clinical laboratory offering blood tests, biochemical profiles, lipid profiles, urinalysis, hormonal tests, tumor markers, and more than 100 different examinations, with results delivered within 24-48 hours. Accepts Fonasa and Isapres insurance coverage.
• Telemedicine Services Remote medical consultations delivered via video call, enabling patients across the Ays\u00e9n Region to access specialists without traveling to Coyhaique. Patients receive video call links via email or WhatsApp before the scheduled appointment.
• Dermatology Services Diagnosis and treatment of skin, hair, and nail diseases including acne, dermatitis, psoriasis, vitiligo, and skin cancer detection with dermatoscopy, cryotherapy, dermatological surgery, and a dedicated phototherapy cabin.
• Pediatrics Services Child and adolescent healthcare including general morbidity, respiratory pathologies, healthy child monitoring, gastrointestinal diseases, and chronic disease management. Priced at $50,000 CLP per consultation.
• Neurology Services Diagnosis and treatment of vascular neurology, neuroinflammatory diseases, dementias, epilepsies, migraine, extrapyramidal and neuromuscular diseases. Priced at $60,000 to $70,000 CLP per consultation.
• Cardiology Services Cardiovascular evaluation, prevention, and risk factor control including Holter arrhythmia monitoring, electrocardiogram, and echocardiogram. Priced at $65,000 CLP per consultation.
• Patch Test (Test de Parche) Specialized allergy diagnostic test that identifies contact allergens through patches applied to the patient's back for 48 hours, with two clinical readings at 48 and 96 hours to determine allergic reactions.
• Patricia Virtual Assistant Conversational virtual assistant available via WhatsApp and web for instant appointment booking, examination quotes, and appointment rescheduling, operating 24/7 without patient waiting.

Quantifiable outcome

• 18 medical specialties available in one location
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• FonasacoreOthersPublic health insurance system coverage accepted at CEMedica for laboratory services and consultations
• IsaprescoreOthersPrivate health insurance coverage accepted at CEMedica for laboratory services and consultations

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Others

• Helppy: Chilean health-services platform offering home medical visits, telemedicine and wellness programs. Comparable in digital-first direct-to-consumer healthcare delivery and adjacent in using technology to extend healthcare access to underserved or geographically dispersed populations.
• Doctoralia (Chile): Doctor-patient marketplace and appointment-booking platform operating across Chile and LatAm. Comparable in the digital appointment-acquisition model and offers an alternative channel for Aysén patients to find specialists, both local and remote.

Emerging players

• Medismart: Chilean on-demand telemedicine and online consultation platform serving patients nationwide via video calls and digital prescriptions. Directly comparable to CEMedica's telemedicine offering and could be both a competitor and a referral partner for remote Aysén patients seeking specialists outside the region.
• 1DOC3: LatAm digital health platform offering online medical consultations and health content across Spanish-speaking markets. Overlaps with CEMedica's telemedicine value proposition and represents the type of low-cost national telehealth entrant that could pressure the regional telemedicine business over time.

Broad incumbents

• Clínica Dávila: Large Santiago-based private clinic offering multi-specialty outpatient consultations, in-house diagnostics, and insurance billing. Comparable in service breadth and payer mix, but anchored in a high-density urban market rather than serving an isolated regional catchment like CEMedica.
• RedSalud: One of Chile's largest private healthcare networks with hospitals, outpatient clinics and diagnostics across multiple regions. Comparable in multi-specialty outpatient delivery and dual Fonasa/Isapres acceptance, but at much broader national scale with inpatient capability CEMedica lacks.
• Clínica Alemana: Major Chilean private hospital and outpatient clinic network affiliated with Universidad del Desarrollo. Overlaps with CEMedica on multi-specialty consultations, diagnostic services, and Isapres coverage, but operates as a Santiago-anchored tertiary system rather than a remote regional clinic.

Direct peers

• IntegraMédica: Chile's largest network of outpatient multi-specialty medical centers, owned by Empresas Banmédica. Operates a comparable model of integrated outpatient consultations, on-site diagnostics, and insurance acceptance across Chilean regions — the closest national analog to CEMedica's regional multi-specialty positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights1 record

Customer concentration

• LinkedInlinkedin.com/company/cem-coyhaique

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CEM COYHAIQUE