What Chorus Call Australia does

Chorus Call Australia Pty Ltd is a Brisbane-headquartered, privately held cloud-based conferencing SaaS provider operating since 2003 across Australia and New Zealand with a 15-person team. The company delivers audio conferencing (self-service and operator-assisted), video conferencing (including an encrypted Video Contact Centre, video bridging, room systems, and room hire), and virtual event services (AGMs, results briefings, webcasting, and investor relations events). Core proprietary technology includes Diamond Pass (a premium pre-registration and call-queue management system), the Conductor Web host control panel, and the Webcasting Platform with slide synchronization and automated Q&A management. The platform integrates with major hardware vendors — Lifesize (7+ year Silver Partner), Polycom, Logitech, StarLeaf, and AVer — providing interoperability across SIP, H.323, and Skype for Business standards.

The business operates multiple revenue streams: subscription SaaS for platform access, usage-based conferencing, hardware sales and leasing, professional services for installation and managed events, and one-time room hire. Pricing is quote-based and personalized; a partner referral program offers 30% gross margin commission on deals above AUD $5,000, and dedicated discounted tiers exist for not-for-profit organizations. Go-to-market is sales-led with a dedicated video consultancy team, complemented by partner/reseller channels and content marketing through a 2024-active blog. Customer segments span listed corporates (notable IR reporting clients during the August reporting season), enterprises requiring board and town hall infrastructure, not-for-profits, healthcare organizations, and owners corporations, with stated capacity of 300+ events per reporting season underpinned by 25+ years of IR event delivery experience.

Chorus Call Australia is a sister company to Compunetix (founded 1968 in the United States by Dr. Giorgio Coraluppi, who was inducted into the Space Technology Hall of Fame), and operates without disclosed external funding, M&A activity, or public market listing. Its competitive positioning rests on ANZ regional specialization in IR/corporate reporting events, multi-vendor hardware neutrality, and incumbency with large listed-company clients.

Name

Chorus Call Australia

Legal name

Chorus Call Australia Pty Ltd

Website

https://choruscallaustralia.com.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Chorus Call Australia is a Brisbane-based cloud conferencing SaaS provider, serving ANZ enterprises since 2003 with audio, video, webcasting, and investor relations event services, supported by Diamond Pass registration technology and multi-vendor hardware partnerships.

Ownership category

akta.pro rank

Product category

Audio Video Conferencing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Audio conferencing services
• Video conferencing solutions
• Virtual event management
• Investor relations webcasting
• Cloud conferencing platform

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription SaaS Services: Cloud-based platform access fees for audio/video conferencing and streaming services, charged monthly based on usage. Includes archiving and transcription services.
2. Usage-Based Conferencing: Pay-as-you-go conferencing services with per-minute or per-call billing, including self-service teleconferencing and operator-assisted calls.
3. Hardware Sales and Leasing: Sale and lease of video conferencing hardware including cameras, speakers, microphones, and room systems. Also includes leased hardware with personnel for events.
4. Professional Services: Installation services, on-site support, operator-assisted services, and managed events including virtual AGMs, investor relations briefings, and corporate events.
5. Room Hire: Boardroom facilities hire including access to premises, desks, chairs, and video conferencing equipment for in-person meetings.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Chorus Call Australia provides cloud-based audio, video, and web conferencing services for enterprise and corporate clients across Australia and New Zealand. The offering includes self-service and operator-assisted teleconferencing, video conferencing with contact centre and bridging capabilities, virtual event services such as webcasting and investor relations events, and hardware room systems. Supporting add-ons include Diamond Pass pre-registration technology, Conductor Web control panel, archiving, transcription, leased hardware, and boardroom room hire.

Product overview

Chorus Call Australia is a cloud-based SaaS conferencing platform offering a comprehensive suite of collaboration services. The core offering consists of Audio Conferencing (with self-service and operator-assisted options), Video Conferencing (encompassing video contact centre, video bridging, room systems, and room hire), and Virtual Events (including webcasting and investor relations services). Supporting the core services are add-on modules: Diamond Pass (premium registration technology), Conductor Web (host control panel), Archiving Services, Transcription Services, and Leased Hardware. The company also resells and supports partner video platforms including Lifesize (cloud platform and Icon room systems), Logitech, and Polycom hardware as part of their video conferencing solutions portfolio. Services are available on a pay-as-you-go basis with no minimum term commitments.

Differentiator

Problem solved

Functional benefit

Brands

• Diamond Pass: A premium conference registration technology that allows participants to pre-register for conference calls and receive calendar invites with dial-in details.

Products and services

• Audio Conferencing Teleconferencing services including self-service (unassisted) and operator-assisted options for business meetings, with online booking and Conductor Web control panel for host management.
• Video Conferencing Cloud-based video conferencing services including video bridging, room systems, video room hire, and video contact centre for enterprise clients across multiple locations.
• Virtual Events End-to-end virtual event services including AGMs, investor days, results briefings, and corporate events with automation, operator support, and pre-recording capabilities.
• Webcasting Live and on-demand streaming for corporate presentations, investor relations events, and large-audience webcasts with interactive Q&A and post-event analytics.
• Investor Relations Events Specialized virtual event services for listed companies and financial institutions including results briefings, AGMs, ESG reporting, and investor days with registration automation and operator assistance.
• Diamond Pass Proprietary premium registration technology enabling participants to pre-register online, receive calendar invites with dial-in numbers and unique PINs, and join conferences directly without operator assistance.
• Leased Hardware with Operators Rental service providing video conferencing hardware including cameras, speakers, and microphones, along with personnel to manage equipment at functions or events.
• Video Room Hire Boardroom facilities available for hire for in-person meetings, including access to desks, chairs, and video conferencing equipment.
• Archiving and Transcription Services Data hosting and backup for customer content with one-year default retention, plus meeting transcription typically delivered within 24 hours and stored in secure shareable folders.

Quantifiable outcome

• Automated registration eliminates phone hold queues and wait times
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, notable and supporting.

• LifesizecoreTechnology or Integration · 15 August 2018Silver Partner for 7+ years. Lifesize is a global innovator of video collaboration and meeting productivity solutions providing cloud-based video conferencing, room systems (Icon series), and endpoints. Chorus Call Australia recognized as APAC Most Valuable Partner 2018. Partnership enables delivery of Lifesize cloud services, room systems, and hardware to Australian/NZ enterprise clients.
• Deaf Services / Auslan ConnectionsnotableStrategic or Co-development PartnerCase study partner providing Video Remote Interpreting (VRI) services to deaf and hard of hearing NDIS participants. Uses Lifesize video conferencing solution provided by Chorus Call Australia. Partnership demonstrates video collaboration capabilities for accessibility applications.
• PolycomsupportingTechnology or IntegrationVideo conferencing hardware vendor whose products are supplied and supported through Chorus Call Australia. Compatible with Skype for Business and standards-based protocols.
• LogitechsupportingTechnology or IntegrationVideo conferencing hardware vendor including SmartDock and conference room solutions. Products integrated with Skype for Business and cloud services.
• StarLeafsupportingTechnology or IntegrationVideo conferencing platform offering Open Cloud bridging solution enabling connectivity between proprietary and standards-based video systems.
• AVersupportingTechnology or IntegrationVideo conferencing hardware vendor whose cameras and equipment are supplied and supported through Chorus Call Australia.
• CompunetixcoreOthersParent company of Chorus Call. Founded in 1968, Compunetix is where the whole journey began for Dr Giorgio Coraluppi. Provides the foundational technology and corporate relationship for Chorus Call Australia's conferencing platform.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• PGi (OpenText): Audio and web conferencing provider serving global enterprises with operator-assisted and self-service conferencing. Comparable for audio conferencing pricing models, operator-assisted services, and enterprise event use cases.
• Connexus: Australia-based conferencing and collaboration provider offering audio conferencing, video, and event services. Closely comparable regional competitor in ANZ with overlapping product set including operator-assisted conferencing and event management.
• Lifesize: Global video conferencing and meeting room solutions vendor whose products Chorus Call resells and supports. Comparable as a direct competitor for cloud video conferencing and room system sales, and a critical channel partner for Chorus Call.
• Redback Connect: Australian conferencing and virtual events provider offering audio, video, and webcasting services to enterprise and government clients. Directly comparable as an ANZ-focused conferencing specialist competing for similar IR, corporate, and government event budgets.

Broad incumbents

• Microsoft Teams: Microsoft's UCaaS platform bundling video, audio, and webinar-style meetings within Microsoft 365. Competes head-on with Chorus Call's enterprise audio/video conferencing and event services as part of a broader productivity suite.
• Arkadin (NTT): NTT-owned collaboration and conferencing services provider offering audio, video, and event services globally. Comparable as a larger incumbent UC partner competing for ANZ enterprise event and conferencing budgets.
• Zoom: Global UCaaS leader offering video conferencing, audio, webinars, and virtual events. Comparable as the dominant alternative to Chorus Call's audio/video conferencing stack, especially for enterprise and SMB customers evaluating cloud-native replacements.
• BlueJeans by Verizon: Verizon-owned video conferencing and virtual events platform targeting enterprise customers. Comparable for cloud-based video meetings, webinars, and large-scale event use cases competing for the same enterprise budgets as Chorus Call.
• Cisco Webex: Cisco's enterprise conferencing and collaboration suite covering meetings, webinars, and events. Comparable for enterprise ANZ customers evaluating integrated UC platforms with native video and audio capabilities.

Regional players

• PowWowNow: UK-headquartered conferencing specialist offering audio and video conferencing services. Comparable in conferencing product model and target mid-market customer base, but operates in a different geography than Chorus Call's ANZ focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/chorus-call-australia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chorus Call Australia