Custom Installation Services, LLC

What Custom Installation Services, LLC does

Custom Installation Services, LLC is a privately held residential and light-commercial electronics integration contractor headquartered in Matthews, North Carolina. Founded in 2009, the company operates with a small team (approximately 5 employees) led by President Don Miller and provides custom design and installation of home theater and media rooms, whole-house audio/video distribution, lighting control and home automation, structured cabling, central vacuum systems, and consultation/design services. The business is registered as an LLC in North Carolina and serves customers across the Charlotte metropolitan area including Davidson, Asheville, Charlotte, Mooresville, Cornelius, Huntersville, and Matthews. CIS also operates as an authorized dealer for SunBriteTV outdoor televisions, Bose audio systems, and Samsung LED televisions, and has expanded selectively into commercial A/V deployments such as restaurants and sports bars.

The company's revenue model is project-based professional services, with each engagement priced via quote and encompassing design labor, equipment pass-through, and installation fees. Go-to-market is primarily referral-driven: real estate brokers, custom home builders (including a named partnership with DV Wise Custom Homes), interior designers, architects, and prior customer referrals generate the majority of top-of-funnel demand, supplemented by educational blog content. The firm explicitly positions itself as a premium alternative to big-box retailers and budget installers, emphasizing 20+ years of combined industry expertise, on-time execution, and post-sale support. No AI, software, or recurring-revenue product components are evident; the value proposition rests on craft, certification (vendor authorizations), and trusted relationships within the local luxury custom-home supply chain.

Name

Custom Installation Services, LLC

Legal name

Custom Installation Services, LLC

Website

https://cis-nc.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Custom Installation Services is a Matthews, NC-based residential electronics contractor installing custom home theater, whole-house audio/video, lighting control, structured cabling, and central vacuum systems for homeowners and custom home builders across the Charlotte, NC metro area.

Ownership category

akta.pro rank

Product category

Home Electronics Installation Services

NAICS

Electrical Contractors and Other Wiring Installation Contractors (238210)

SIC

Household Audio & Video Equipment (3651)

akta.pro primary industry

Home Theater Installation, Calibration & Custom AV Services Retail (CRACAEAK)

akta.pro secondary industry

Deck, Patio & Step Lighting Installation (HSAIAHAF)

Keywords

• Home theater installation
• Residential audio video
• Home automation services
• Structured cabling contractors
• Central vacuum installation

Headquarters

HQ city

Matthews

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Others

Revenue model

1. Home Theater and Media Room Installation: Design and installation of custom home theater systems and media rooms including audio, video, seating, and automation components. Revenue generated through project-based installation fees and equipment sales.
2. Whole House Audio/Video: Multi-room audio and video distribution systems installation. Revenue from system design, equipment, and installation labor.
3. Structured Cabling: Low-voltage wiring for cable, satellite, phone, and network infrastructure in residential new construction and retrofits.
4. Lighting Control and Home Automation: Installation of lighting control systems and home automation solutions.
5. Central Vacuum Systems: Installation of central vacuum systems including power units, piping, inlets, and accessories.
6. Consultation and Design: Pre-installation consultation and system design services for homeowners and builders.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Custom Installation Services is a residential and light-commercial electronics contractor that designs and installs custom-integrated home entertainment and automation systems. Core deliverables include home theater and media room installation, whole-house audio/video distribution, lighting control and home automation, structured cabling for low-voltage infrastructure, central vacuum systems, and pre-installation consultation and design services for homeowners, builders, architects, and interior designers.

Product overview

Custom Installation Services, LLC is a residential and commercial electronics contractor providing custom-integrated audio/video solutions. The company offers a comprehensive suite of installation services including home theater/media room design and setup, whole-house audio/video distribution, lighting control and home automation, structured cabling (cable, satellite, phone, network), and central vacuum system installation. CIS operates as an authorized dealer for major brands including SunBriteTV (outdoor weatherproof displays), Bose (audio systems including SoundTouch wireless speakers and lifestyle products), and Samsung (LED/3D televisions). The company also provides consultation and design services for homeowners, builders, architects, and interior designers, along with commercial installations for sports bars and restaurants.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Theater / Media Room Installation
• Whole House Audio/Video Distribution
• Lighting Control and Home Automation
• Structured Cabling
• Central Vacuum System Installation
• Consultation and Design Services
• Commercial Audio/Video Installation (Sports Bars, Restaurants, Corporate)
• Network Setup and Installation
• Outdoor TV Installation

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• DV Wise Custom HomescoreStrategic or Co-development PartnerCustom home builder partnership for providing electronics installation services in new construction custom homes. DV Wise Custom Homes is a Lake Norman custom home builder.
• CleanX CorpminorStrategic or Co-development PartnerCleanX Corp provides professional cleaning and disaster recovery services. Partnership appears on CIS website as a featured partner.
• SunBriteTVcoreChannel Partner/ Reseller/ DistributorAuthorized SunBriteTV dealer for outdoor television installations in Charlotte, NC and surrounding areas. SunBriteTV is a manufacturer of weatherproof outdoor televisions.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ADT: Largest US home security and automation provider with nationwide professional installation. Adjacent to CIS's home automation and lighting control services but anchored in monitored security rather than AV integration.
• Vivint: National smart home and home security provider with professional installation services. Overlaps with CIS's lighting control and home automation offerings, but operates at much larger scale with a subscription-based recurring revenue model.
• Magnolia (Best Buy): National big-box electronics retailer's premium in-home AV installation division. Competes with CIS on the same service categories (home theater, whole-house audio, automation) but at far broader scale and lower price positioning.
• Crutchfield: Established consumer electronics retailer offering home A/V equipment and installation services nationwide. Overlaps with CIS in product categories but serves a more DIY- and price-sensitive customer base rather than premium integrations.

Others

• Sonos: Whole-house wireless audio manufacturer operating in adjacent product categories to CIS's whole-house audio/video distribution services. Relevant as a brand whose DIY-friendly products partially substitute for CIS's professionally installed solutions.
• Control4 (SnapAV): Manufacturer of smart home automation systems whose products CIS and similar integrators install. Comparable as a key ecosystem participant supplying the underlying technology that installers like CIS deploy.
• Savant: Premium home automation platform whose authorized dealers and integrators include residential AV installation firms like CIS. Comparable as a technology ecosystem participant enabling CIS's service delivery.
• Crestron Electronics: Manufacturer of high-end home automation and AV control systems, referenced in CIS's Post 390 commercial project. Supplies the technology platform that premium integrators like CIS use to deliver whole-home control.

Direct peers

• Audio Video Design Group (AVDG): Residential and commercial AV integrator delivering custom home theater, automation, and structured wiring services. Comparable in service scope, premium positioning, and project-based model, with multi-region operations.
• Audio Advice: Premium Charlotte, NC-based residential AV and home automation integrator offering custom home theater, whole-house audio, and smart home design. Directly comparable as a same-market premium installer competing for the same affluent homeowner segment in the Charlotte metro.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/123135567737222
• LinkedInlinkedin.com/company/custom-installation-services-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Custom Installation Services, LLC