What Citizens Advice Enfield does

Citizens Advice Enfield is a registered charity in England and Wales, founded on 2 September 1939 and operating as a local member of the national Citizens Advice network under the operating name of the National Association of Citizens Advice Bureaux. The organization delivers free, independent, and impartial advice to anyone who lives in the London Borough of Enfield, with core service lines covering benefits (including Universal Credit and legacy benefits), debt, housing (including discrimination, rent arrears, and homelessness prevention), and employment. Service access is structured as a four-stage funnel: initial contact via the telephone Adviceline (0800 014 8307) or the national Citizens Advice webchat, a phone assessment with an adviser, an in-depth appointment where required, and onward referral to specialist partners when cases cannot be resolved in-house.

The charity has materially expanded its service portfolio in 2025. In June 2025 it secured and launched the Disability Advice Network Enfield (DANE), a 9-year contract from the London Borough of Enfield delivered in partnership with Age UK Enfield, Edmonton Community Partnership, and Wellbeing Connect Services, covering disability rights, digital skills, assistive technology, and mental health and wellbeing support. Other active programmes include HIV Hospital Outreach via North Middlesex Hospital and the Enfield Energy Champions project for energy-provider and fuel-bill issues. Research and campaigning work spans digital inclusion, financial capability, COVID-19 impact, and homelessness.

Citizens Advice Enfield reports impact of 50,000+ individuals helped and approximately 250,000 problems resolved annually, with £9 million in identified client income gains through debts written off, benefits secured, and consumer compensation. The organization operates from Unit 3, Vincent House, 2e Nags Head Road in Ponders End, Enfield, with paid staff headcount of 5 supplemented by volunteers. It is authorized and regulated by the Financial Conduct Authority (FRN: 617600) for debt advice and by OISC for immigration advice, and is GDPR-compliant. Funding is derived from project and partner-agency grants (London Borough of Enfield, Greater London Authority, Big Lottery Fund, Trust for London, Citybridge Foundation, Henry Smith Charity) and from individual donations; no fees are charged to clients. Revenue is not publicly disclosed.

Name

Citizens Advice Enfield

Legal name

Citizens Advice Enfield

Website

https://citizensadviceenfield.org.uk

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

1–10 employees

Short description

Citizens Advice Enfield is a UK charity providing free, independent advice on benefits, debt, housing, employment, disability, and energy issues to residents of the London Borough of Enfield via telephone, webchat, and outreach programmes.

Ownership category

akta.pro rank

Product category

Community Advice & Welfare Services

NAICS

Other Individual and Family Services (62419), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industry

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Free legal advice
• Debt counselling
• Benefits advice
• Housing advice
• Charity advice services

Headquarters

HQ city

Enfield

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Project Funding and Partner Agency Grants: The majority of funds are obtained through project funding and partner agencies. The organization receives grants from various funders including local government (London Borough of Enfield), lottery funds, trusts, and foundations.
2. Donations: The organization accepts recurring donations from supporters. Monthly donation tiers are suggested at £3, £5, or £10 to support advice services and campaigns.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Citizens Advice Enfield is a local charity that provides free, independent, and impartial advice to residents of the London Borough of Enfield on benefits (including Universal Credit and legacy benefits), debt management (budget plans and third-party communication), housing (discrimination, rent arrears, homelessness), and employment/parenting issues. Advice is delivered via a telephone Adviceline (0800 014 8307), webchat, and limited in-person appointments, supplemented by specialized projects such as the Disability Advice Network Enfield (DANE) and HIV hospital outreach.

Product overview

Citizens Advice Enfield is a local charitable organization offering free, independent, and impartial advice services to residents of the London Borough of Enfield. The organization provides advice through multiple channels including a telephone Adviceline, webchat, and in-person appointments. Core services include Benefits Advice (covering Universal Credit and legacy benefits), Debt Advice (budget planning and creditor negotiation), and Housing Advice (addressing discrimination, rent arrears, and homelessness). The organization also runs specialized projects including the Disability Advice Network Enfield (DANE) - a 9-year contract providing comprehensive disability support services in partnership with Age UK Enfield, Edmonton Community Partnership, and Wellbeing Connect Services - as well as the Enfield Energy Champions initiative and an HIV Hospital Outreach service. Citizens Advice Enfield conducts research and campaigns on digital inclusion, financial capability, COVID-19 impact, and homelessness. The organization has positively impacted 50,000 individuals and resolved nearly a quarter of a million problems for Enfield residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Adviceline (Telephone Advice Service) Primary telephone advice service for clients who live or work in the London Borough of Enfield. Lines open Monday to Friday from 10am to 4pm. Provides initial 10–15 minute phone assessment across benefits, debt, housing, employment, and related advice areas, with onward appointments or referrals as needed.

Quantifiable outcome

• 50,000+ individuals helped annually
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered flagship and core.

• London Borough of Enfield (Enfield Council)flagshipStrategic or Co-development PartnerPrimary funder and partner. Awarded a 9-year contract to Citizens Advice Enfield to lead the Disability Advice Network Enfield (DANE) project. Provides funding for various projects and services for Enfield residents.
• Age UK EnfieldcoreStrategic or Co-development PartnerPartner in the Disability Advice Network Enfield (DANE) project, a 9-year initiative providing comprehensive support services for residents with disabilities.
• Edmonton Community PartnershipcoreStrategic or Co-development PartnerPartner in the DANE project delivering disability support, digital inclusion, and assistive technology services to Enfield residents.
• Wellbeing Connect ServicescoreStrategic or Co-development PartnerPartner in the DANE project contributing to mental health and wellbeing support services for residents with disabilities.
• NHScoreStrategic or Co-development PartnerNHS partnership visible in logo display, indicating collaborative relationship for health-related advice services.
• North Middlesex HospitalcoreStrategic or Co-development PartnerPartnership for HIV Hospital Outreach project - appointments arranged via the hospital for clients affected by HIV.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Age UK: National charity supporting older people with advice, information, and local services; comparable because Age UK Enfield is a DANE delivery partner and Citizens Advice Enfield's services for elderly and disabled residents overlap materially.
• Shelter: Major UK charity focused on housing advice, homelessness prevention, and housing-related advocacy; comparable because Citizens Advice Enfield's Housing Advice service (discrimination, rent arrears, homelessness) addresses the same issue area for residents.
• Mind: UK mental-health charity providing advice, information, and local services; comparable because the DANE partnership at Citizens Advice Enfield includes mental-health and wellbeing support delivered through Wellbeing Connect Services.
• Citizens Advice: National umbrella network for the Citizens Advice brand; comparable because Citizens Advice Enfield operates as a member under this network and delivers the same advice categories (benefits, debt, housing, employment) via the same webchat and Adviceline infrastructure.

Direct peers

• StepChange Debt Charity: UK debt-advice charity offering regulated debt advice, budget plans, and creditor negotiation; comparable because Citizens Advice Enfield's Debt Advice service, which is also FCA-authorised, addresses the same client need set via the same delivery model.
• Law Centres Network: Federation of locally funded Law Centres delivering free, independent legal advice on welfare, housing, employment, and discrimination; comparable because Citizens Advice Enfield covers overlapping advice categories through the same free, publicly funded delivery model.
• National Debtline: UK telephone and webchat debt-advice service funded by the Money Advice Trust; comparable because it offers the same free, regulated debt-advice channel mix (phone and online) as Citizens Advice Enfield's Debt Advice and Adviceline.
• Christians Against Poverty: UK charity providing free debt advice, budget coaching, and poverty relief through a network of local partners; comparable because both organisations are free, grant-funded debt-advice charities serving low-income individuals in defined geographies.
• PayPlan: Free UK debt-management and advice service providing budgeting support and creditor negotiation; comparable because it addresses the same debt-advice client use case as Citizens Advice Enfield's Debt Advice service.

Others

• Money Advice Trust: UK charity that operates National Debtline and Business Debtline and supports the debt-advice sector; comparable as a thematic peer and ecosystem supporter of the FCA-regulated debt advice that Citizens Advice Enfield also delivers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/citizens-advice-enfield

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Enfield