What Citywide Case Management - UCSF Department of Psychiatry does

Citywide Case Management is a behavioral health services division within the UCSF Department of Psychiatry, operating under The Regents of the University of California. Founded in 1981, Citywide is the largest provider of Intensive Case Management (ICM) services in San Francisco, serving more than 1,500 adults annually who experience serious mental illness, with approximately 70% also presenting co-occurring substance use disorders and 40% identifying as Black or Latinx. The organization runs five ICM programs (Citywide Focus, Citywide Forensics, Citywide Stabilization, Citywide CASC, and Citywide Supportive Housing) plus recovery-supporting services including supported employment, vocational training, peer counseling, substance use disorder treatment (STOP), and the EDCM emergency department integrated case management program at ZSFG. Multidisciplinary teams deliver clinical case management, individual and group psychotherapy, psychiatric assessment and medication management, and Individual Placement and Support (IPS) employment services, supported by culturally and linguistically specialized units for Asian, African-American/Black, Latinx/Korean, and LGBTQIA/women/HIV+ clients.

Citywide's business model is government-funded service delivery rather than commercial. Revenue flows primarily through contracts with the San Francisco Department of Public Health (SFDPH), the San Francisco Adult Probation Department, and voter-approved Mental Health Service Act (MHSA) funding. Services are provided at no cost to eligible clients, and the organization has no traditional equity ownership, external shareholders, or commercial product line. The program is embedded in San Francisco's public health and criminal justice infrastructure, receiving referrals from the DPH Office of Coordinated Care, Behavioral Health Court, CARE Court, Assisted Outpatient Treatment, Psychiatric Emergency Services, hospitals, shelters, street crisis teams, and probation. Operating from approximately ten physical sites across the city - including the main Citywide Clinic, CASC, Sobering Center, EDCM at ZSFG, the Minna Project, and four supportive housing hotel communities - Citywide employs roughly 77 staff and partners with Tipping Point Community, DISH Property Management, Westside Community Services, and the SF Sheriff's Office for service delivery. Strategic positioning is defined by exclusive SFDPH and SFAPD contracts, decades-long program reputation, and the only-in-San-Francisco status of its cultural and forensic specialty teams.

Name

Citywide Case Management - UCSF Department of Psychiatry

Legal name

The Regents of the University of California

Website

https://citywide.ucsf.edu

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

51–100 employees

Short description

Citywide Case Management is the UCSF Department of Psychiatry's behavioral health division and the largest provider of Intensive Case Management services in San Francisco, serving 1,500+ adults annually with serious mental illness through government-funded clinical, housing, employment, and reentry programs.

Ownership category

akta.pro rank

Product category

Public Behavioral Health Services (Intensive Case Management)

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Outpatient Mental Health and Substance Abuse Centers (62142), Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Physicians, Mental Health Specialists (621112), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Care Management & Case Management (HLAEAHAE)

akta.pro secondary industries

Reentry, Rehabilitation & Reintegration Programs (Education, Vocational, Case Management) (BPAKANAH), Residential Mental Health Treatment Centers (HLAFACAC)

Keywords

• Intensive case management
• Behavioral health services
• Supported employment programs
• Substance use treatment
• Forensic mental health

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Contract Revenue: Citywide receives funding through contracts with the San Francisco Department of Public Health (SFDPH), San Francisco Adult Probation Department, and voter-approved Mental Health Service Act (MHSA) funding. Revenue supports Full Service Partnership (FSP) programs, intensive case management, and reentry services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Citywide Case Management delivers intensive, multidisciplinary behavioral health services—including case management, psychotherapy, medication management, supported employment, substance use treatment, peer support, supportive housing, and reentry services—to adults with serious mental illness in San Francisco. The program operates as a division of the UCSF Department of Psychiatry and serves 1,500+ clients annually through programs such as Citywide Focus, Citywide Forensics, Citywide CASC, Citywide Stabilization, Citywide Supportive Housing, EDCM, STOP, and Citywide Employment.

Product overview

Citywide Case Management is a division of UCSF Department of Psychiatry offering a comprehensive suite of behavioral health services as a platform of multiple intensive case management programs and recovery-supporting services. The organization operates 5 Intensive Case Management (ICM) Programs including Citywide Focus (culturally-focused ICM with specialized teams for diverse communities), Citywide Forensics (justice-involved populations), Citywide Stabilization (hyper-intensive short-term services), Citywide CASC (reentry services center with Minna transitional housing), and Citywide Supportive Housing. Additional services include Employment Programs (supported employment, vocational training, culinary programs), STOP (substance use disorder treatment), Citywide Peers (peer counseling), and EDCM (emergency department integrated case management). The programs serve adults with serious mental illness, co-occurring substance use disorders, and those experiencing homelessness or justice involvement, with services provided by multidisciplinary teams of clinicians, psychiatrists, peers, employment staff, and nurses.

Differentiator

Problem solved

Functional benefit

Brands

• Citywide Focus: Culturally-focused merger of Citywide Classic and Community Focus, serving 400 clients. Includes Hong Ling (Asian clients), Cross Currents (LGBTQIA, Women, HIV+), Kujichagulia (African American/Black clients), and Senderos (Latinx and Korean clients) teams.
• Citywide Forensics
• Citywide Stabilization
• STOP (Stimulant Treatment Outpatient Program)
• Citywide Employment
• Citywide Supportive Housing
• Citywide CASC
• Citywide Peers
• EDCM (Emergency Department Case Management)

Products and services

• Citywide Focus Culturally-focused intensive case management (ICM) program for adults with serious mental illness, with specialized teams for Asian (Hong Ling), LGBTQIA/Women/HIV+ (Cross Currents), African-American/Black (Kujichagulia), and Latinx/Korean (Senderos) clients.
• Citywide Forensics Intensive case management for justice-involved individuals with serious mental health and co-occurring substance use disorders via a Forensic Assertive Community Treatment (ACT) model; includes Full Service Partnership (FSP), PES Caseload, NoVA, and Pretrial Services.
• Citywide CASC One-stop clinical reentry center providing behavioral health-focused multi-services (clinical and reentry case management, medication management, peer mentoring, therapy, education, and employment services) to adults under SF Adult Probation supervision.
• Minna Project Transitional housing program with on-site supportive services for justice-involved adults with co-occurring mental health and substance use conditions, operated in partnership with SFAPD, SFDPH, and Westside Community Services.
• Citywide Stabilization Short-term hyper-intensive case management for severely disengaged adults with serious mental illness, including the Stabilization Team, the AOT and CARE Court Team, and the PES Linkage Team.
• Citywide Supportive Housing Behavioral health case management and support services for formerly homeless clients living in permanent supportive housing to maximize housing retention; includes Roving Team (28 buildings / 3,000+ units), Flexible Subsidy Housing Pool Team, and on-site services at LeNain, Camelot, Windsor, Empress, Pacific Bay Inn, and Star hotels.
• Citywide Employment Competitive community job placement, vocational training, and supported employment for clients with chronic mental health challenges using the Individual Placement and Support (IPS) model.
• Citywide STOP (Stimulant Treatment Outpatient Program) Dual diagnosis outpatient treatment program for substance use disorders (alcohol, stimulants, and other drugs) integrated with Citywide mental health services; provides group and individual counseling, recovery incentives for stimulant use disorder, and medications for addiction treatment referrals.
• Citywide Peers Peer counseling and recovery support program in which individuals who have achieved significant recovery assist others through lived experience, providing support, information, resources, and encouragement to explore personal goals.
• Emergency Department Case Management (EDCM) Fully integrated primary care and behavioral health intensive case management for clients with serious mental illness and chronic medical illness who frequently use the ZSFG medical emergency department, based at 995 Potrero Avenue, Building 80.

Quantifiable outcome

• Serves 1500+ clients annually with 100% experiencing serious mental illness and 70% actively using substances
• +3 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core.

• San Francisco Department of Public Health (SFDPH)coreStrategic or Co-development PartnerPrimary government contractor providing funding and authorization for intensive case management services. SFDPH Behavioral Health Services authorizes ICM level of care and oversees the system of care within which Citywide operates.
• San Francisco Adult Probation Department (SFAPD)coreStrategic or Co-development PartnerPartnership for the CASC (Community Assessment and Services Center) reentry center and Minna Project transitional housing program. SFAPD provides funding for probation supervision services and transitional housing.
• Westside Community ServicescoreStrategic or Co-development PartnerPartner in the Minna Project, providing behavioral health services for justice-involved adults in a 12-24 month transitional housing program.
• UCSF Department of PsychiatrycoreStrategic or Co-development PartnerCitywide is a division of the UCSF Department of Psychiatry, operating in collaboration with San Francisco General Hospital's psychiatry department.
• Zuckerberg San Francisco General Hospital (ZSFG) - Psychiatric Emergency ServicescoreStrategic or Co-development PartnerPartnership for PES caseload services, EDCM program, and Forensics Psychiatric Emergency Services. Services based on hospital grounds at PES.
• DISH Property ManagementcoreStrategic or Co-development PartnerProperty management partner for supportive housing services at The LeNain, The Camelot, The Windsor, The Empress, The Pacific Bay Inn, and The Star hotel communities.
• San Francisco Collaborative CourtscoreStrategic or Co-development PartnerCitywide Forensics co-founded and serves as primary treatment provider for San Francisco's Behavioral Health Court and Misdemeanor BHC.
• San Francisco Sheriff's OfficecoreStrategic or Co-development PartnerPartnership for No Violence Alliance (NoVA) program providing mental health services to participants reentering the community after incarceration.

Scale indicators10 records

Recent moves14 records

Expansion highlights4 records

Emerging players

• Seneca Family of Agencies: California non-profit providing intensive behavioral health, wraparound, and reentry services for youth and families impacted by trauma and justice involvement. Comparable to Citywide's wraparound model and Medi-Cal-funded intensive case management approach, though focused on a younger population.

Direct peers

• Baker Places: San Francisco-based non-profit operating residential and community mental health programs for adults with serious mental illness. Overlaps with Citywide on SFDPH-funded service delivery and the SMI / co-occurring population focus.
• Felton Institute: San Francisco Bay Area non-profit (formerly Bonita House) providing intensive case management, supportive housing, and reentry behavioral health services. Comparable to Citywide on mission, population served (SMI with co-occurring disorders and justice involvement), and SF Bay Area government-contract funding model.
• Westside Community Services: San Francisco behavioral health non-profit that is an active Citywide partner on the Minna Project and provides case management, outpatient mental health, and reentry services to overlapping justice-involved and SMI populations in the same SFDPH-funded ecosystem.
• Progress Foundation: San Francisco-based non-profit providing intensive case management, residential, and rehabilitation services for adults with serious mental illness. Directly comparable to Citywide as one of the city's other major ICM operators serving overlapping SFDPH-funded populations.
• Caminar: Bay Area non-profit providing behavioral health, supportive housing, and reentry services with intensive case management models. Comparable to Citywide on supportive housing case management (Roving Team equivalent) and justice-involved SMI population, operating across multiple Bay Area counties.

Broad incumbents

• Stanford Psychiatry and Behavioral Sciences: Academic medical center psychiatry department within Stanford University running outpatient, intensive case management, ACT, and forensic programs comparable to Citywide's UCSF-affiliated structure. Comparable on academic-affiliation business model, evidence-based model deployment, and training pipelines, though operating in a different county.
• HealthRIGHT 360: San Francisco-based non-profit integrating behavioral health, substance use treatment, primary care, and reentry services. Comparable to Citywide on integrated co-occurring disorders treatment, SFDPH contract reliance, and reentry services (analogous to Citywide CASC), though operating at significantly larger scale.
• Crestwood Behavioral Health: California-based behavioral health provider operating residential, community, and ACT/FSP-style programs for individuals with serious mental illness and forensic involvement. Comparable on evidence-based ACT/FSP model deployment and Medi-Cal-funded service mix, though with a residential-heavy footprint versus Citywide's community case management focus.
• Telecare Corporation: Large behavioral health operator running ACT teams, FSP programs, and crisis residential services across California. Directly comparable to Citywide on the ACT/FSP delivery model, though at significantly larger geographic and scale footprint as a multi-county provider.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/citywide-case-mangement-ucsf

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Citywide Case Management - UCSF Department of Psychiatry