Cloud 5 Communications
Cloud5 Communications is a privately held Chicago-based managed technology services provider serving 5,000+ hotels and hospitality brands with multi-vendor IT infrastructure, voice, networking, in-room entertainment, and contact center solutions on recurring managed-service contracts.
- Company typePrivate
- Founded2005
- HeadquartersChicago, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Cloud 5 Communications does
Cloud5 Communications is a privately held, US-based managed technology services provider headquartered in Chicago, Illinois, founded in 2005 and focused exclusively on the hospitality industry. The company delivers multi-vendor IT infrastructure management for hotels, hospitality brands, and management companies, supporting more than 5,000 properties including many of the world's largest hotel chains over a stated 20-year operating history.
The company's product portfolio spans five integrated solution areas: Managed Services (day-to-day operation of the hotel technology stack), Internet Solutions (managed WiFi/HSIA, GPNS brand-compliance certification, SD-WAN, and conference internet), Voice Systems (hosted PBX, on-premise PBX, SIP trunking, and E911), In-Room Entertainment (free-to-guest TV), and Contact Center Solutions (centralized voice reservations, inbound call services, social/email/chat support, group desk, appointment setting, and loyalty programs). Core technology is integration and interoperability across major OEM platforms, with Mitel as a named voice partner and GPNS certification as a brand-compliance credential.
Cloud5 generates revenue through recurring managed services contracts and subscription agreements with hotels and hospitality brands, using quote-based pricing tailored to property scope. The go-to-market is direct enterprise field sales targeting hotel management companies, hospitality IT directors, and brand executives, supported by case-study-driven content marketing. Customers include Brookfield Property Group, G6, and Sonesta; secondary segments include Multi-Dwelling Units (MDU). The firm received a 2025 CRN Work Tested Excellence Award, and no public funding, M&A, or leadership-change signals are disclosed in the available data.
Cloud 5 Communications firmographics
Firmographics- Name
- Cloud 5 Communications
- Legal name
- Cloud5 Communications
- Website
- https://cloud5communications.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Cloud5 Communications is a privately held Chicago-based managed technology services provider serving 5,000+ hotels and hospitality brands with multi-vendor IT infrastructure, voice, networking, in-room entertainment, and contact center solutions on recurring managed-service contracts.
- Ownership category
- akta.pro rank
Cloud 5 Communications industry classification
Industry- Product category
- Hospitality IT Managed Services
- NAICS
- Computer Facilities Management Services (541513), Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Cloud 5 Communications is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cloud 5 Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services contracts for day-to-day operation of hotel technology stacks, including 24/7 support, infrastructure management, and multi-vendor IT footprint management.
- Internet Solutions: High-speed internet access solutions including managed WiFi, HSIA, and related infrastructure services with ongoing support.
- Voice Systems: Voice solutions including hosted PBX, on-premise PBX, and SIP trunking services, offered as recurring service contracts.
- Contact Center Services: Contact center solutions including centralized voice reservations, inbound call services, and specialty services for hospitality operations.
- In-Room Entertainment: In-room entertainment and free-to-guest TV solutions with ongoing service and support.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Cloud 5 Communications product offering
Product offeringCore offering
Cloud5 Communications delivers managed IT, internet, voice, in-room entertainment, and contact center services to hotels and hospitality brands. Offerings include day-to-day operation of the hotel technology stack, managed WiFi/HSIA, hosted and on-premise PBX, SIP trunking, E911, SD-WAN, free-to-guest TV, and centralized reservations and multi-channel guest support, backed by 24/7 expert support and GPNS-certified brand-compliance services.
Product overview
Cloud5 Communications is a comprehensive hospitality IT solutions provider offering a platform of integrated technology services for hotels. The core portfolio spans five main solution areas: Managed Services (day-to-day IT operations), Internet Solutions (including Managed WIFI, GPNS certification services, SD-WAN, and Conference Internet), Voice Systems (Hosted PBX, On-Premise PBX, SIP Trunking, and E911 Services), In-Room Entertainment (Free-to-Guest TV), and Contact Center Solutions (Centralized Voice Reservations, Inbound Call Services, Social/Email/Chat, and specialty services including Hotel Group Desk, Appointment Setting, and Loyalty Programs). These offerings work together to provide end-to-end technology support for the hospitality industry, with 24/7 expert support across the entire hotel technology stack.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services
Quantifiable outcome
- Serving more than 5,000 leading hotels globally
Companies that use Cloud 5 Communications
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Cloud 5 Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Cloud 5 Communications partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MitelcoreMitel is a leading technology vendor in the voice/communications space. Cloud5 partners with Mitel to deliver voice solutions to hospitality customers, as evidenced by Mitel product images appearing on the Cloud5 website.
- Major Technology VendorscoreCloud5 partners with all major technology vendors to assemble comprehensive solutions for hospitality customers, providing multi-vendor IT support and integration capabilities.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Cloud 5 Communications competitors and assessment
Company assessmentBroad incumbents
- Five9: Cloud contact-center vendor overlapping Cloud5's inbound call services and multi-channel guest support offerings, particularly for enterprise hotel brand customers.
- Genesys: Large contact-center platform incumbent serving enterprise and hospitality reservations/loyalty use cases comparable to Cloud5's centralized voice reservations and group desk services.
- Avaya: Established UC, contact-center, and telephony incumbent with significant hospitality installed base, comparable to Cloud5's hosted and on-premise PBX, SIP trunking, and contact-center services.
- Aruba Networks (HPE): Incumbent networking vendor whose Wi-Fi, SD-WAN, and ClearPass solutions underpin many hotel HSIA deployments that Cloud5 manages. Comparable as the underlying technology layer that Cloud5 integrates and supports.
- Cisco: Broad networking and collaboration incumbent whose Catalyst, Meraki, and Webex offerings compete across Cloud5's networking, voice, and contact-center stack at enterprise scale.
- NTT Data: Global IT services and managed-network provider with a hospitality vertical; comparable as a larger-scale managed IT and networking services competitor that hotels could choose over Cloud5.
Direct peers
- 8x8: Cloud communications and contact-center provider with vertical templates for hospitality; directly comparable to Cloud5's Hosted PBX and Contact Center solutions.
- RingCentral: Cloud PBX/UCaaS competitor whose hosted voice and contact-center products overlap Cloud5's Hosted PBX, SIP Trunking, and Contact Center offerings for multi-site hospitality customers.
- Mitel: Core voice/communications vendor partner to Cloud5 whose on-premise and hosted communications platforms compete in the same hospitality PBX market; named partner on Cloud5's website.
- Sonifi Solutions: Direct competitor for in-room entertainment and hospitality connectivity, serving hotels with managed internet, TV, and guest-facing technology services — closely overlapping Cloud5's In-Room Entertainment and Internet Solutions lines.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Cloud 5 Communications social profiles
Digital presenceCloud 5 Communications compliance and trust
Trust signalCompliance1 record
Cloud 5 Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cloud 5 Communications leadership team
Management profileNumber of profiles
Cloud 5 Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cloud 5 Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cloud 5 Communications
What does Cloud 5 Communications do?
Cloud5 Communications delivers managed IT, internet, voice, in-room entertainment, and contact center services to hotels and hospitality brands. Offerings include day-to-day operation of the hotel technology stack, managed WiFi/HSIA, hosted and on-premise PBX, SIP trunking, E911, SD-WAN, free-to-guest TV, and centralized reservations and multi-channel guest support, backed by 24/7 expert support and GPNS-certified brand-compliance services.
Is Cloud 5 Communications a public or private company?
Cloud 5 Communications is a private company. It is classified as unknown and is currently operating.
When was Cloud 5 Communications founded?
Cloud 5 Communications was founded in 2005. It employs 1 to 10 people.
Where is Cloud 5 Communications based?
Cloud 5 Communications is headquartered in Chicago, United States, in the North America region.
How does Cloud 5 Communications make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are internet Solutions, voice Systems, contact Center Services and in-Room Entertainment.
Who are Cloud 5 Communications's main competitors?
Broad incumbents on record are Five9, Genesys, Avaya, Aruba Networks (HPE), Cisco and NTT Data. Direct peers are 8x8, RingCentral, Mitel and Sonifi Solutions.
Does Cloud 5 Communications have an API?
No public API is recorded for Cloud 5 Communications.
What industry is Cloud 5 Communications in?
Cloud 5 Communications's product category is Hospitality IT Managed Services. Its primary akta.pro industry code is IMAIALAK, Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 541513 and its SIC code is 7385.