What Collaboration Network does

Collaboration Network is a UK-based subscription professional membership organisation that operates as a cross-sector community for regulated firms, regulators, ombudsman, government departments, charities, and consumer-rights experts. Founded in 2020 and structured as Collaboration Network Holdings LLP (company number OC452230), the organisation runs a programme centred on complaint handling, compliance, customer service, vulnerability, mental health, and behavioural risk, with member logos spanning HSBC, Aviva, Shell Energy, NatWest, Nationwide, UK Power Networks, Revolut, and multiple UK regulators.

The technology stack is deliberately lightweight: a Wix-hosted marketing site (collaborationnetwork.co.uk), the CN-X Member Portal (cn-x.co.uk) for content and resource access, Zoom-delivered webinars branded as Collaboration Labs, and a mobile app. Member-facing products include monthly 90-120 minute webinars, four recurring discussion clubs (Complaints Coffee Club, Extra Support Club, CX Lounge, Culture Hub), sector-specific focus groups, partner-led workshops, quarterly Journals, an annual Awards programme with 20 categories, bi-annual conferences, UK regional gatherings, the Travel Club (with The Ombuds Group), and the Strategy on Suicide Conference.

Revenue is generated entirely through annual membership subscriptions across five tiers: individual, corporate (multi-seat, reduced per-head cost), supplier (with bespoke sponsorship packages), not-for-profit/charity (discounted), and regulator/ombudsman (separate single-payment structure). Pricing is not publicly disclosed. No external funding, parent company, or M&A activity is identified; the business is presented as self-sustaining. The company employs approximately 10 people and operates only within the United Kingdom.

Name

Collaboration Network

Legal name

Collaboration Network Holdings LLP

Website

https://collaborationnetwork.co.uk

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Collaboration Network is a UK subscription-based professional membership organisation running cross-sector collaboration events, webinars, journals, and an annual awards programme for regulated firms, regulators, ombudsman, charities, and consumer rights experts.

Ownership category

akta.pro rank

Product category

Professional Membership Services

NAICS

Professional Organizations (81392), Convention and Trade Show Organizers (56192)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Association & Society Conference Management (Nonprofit, Professional Bodies) (THAHACAA)

akta.pro secondary industries

Sponsorship, Exhibitor & Partnership Management Services (THAHACAK), Meeting & Conference Planning & Coordination (HSACADAA)

Keywords

• Professional membership services
• Cross-sector collaboration
• Regulatory compliance networking
• Consumer vulnerability research
• Industry events and webinars

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Subscriptions: Annual subscription fees for professional membership. Plans include individual membership, corporate membership (for organisations with multiple team members at reduced per-head cost), supplier membership with bespoke sponsorship packages, not-for-profit plans for public sector bodies, charities and not-for-profits at discounted rates, and separate single payment structure for regulators and ombudsmen.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Core offering

Collaboration Network is a subscription-based professional membership organisation that sells annual membership tiers (Corporate, Individual, Not-for-Profit, Supplier, and Regulator/Ombudsman) to UK organisations. Members receive access to the CN-X Member Portal, bi-annual conferences, monthly webinars (Collaboration Labs), Discussion Clubs, Special Focus Groups, Workshops, quarterly Journals, and the annual Awards programme. The core promise is cross-sector collaboration across regulated industries, regulators, government, charities, and consumer rights experts on customer vulnerability, complaint handling, compliance, and customer service.

Product overview

Collaboration Network is a subscription-based professional membership organisation offering a unified platform of cross-sector collaboration services. The core offering includes the CN-X Member Portal providing exclusive digital access to all content and networking. The programme encompasses bi-annual Collaboration Conferences, monthly Collaboration Labs (webinars), monthly Discussion Clubs (Complaints Coffee Club, Extra Support Club, CX Lounge, Culture Hub), Special Focus Groups across Energy/Water/Finance/Utilities sectors, partner-led Workshops, and quarterly Collaboration Journals. Additional offerings include the annual Collaboration Network Awards, the Strategy on Suicide Conference, Regional Gatherings across UK locations, and the Travel Club initiative in partnership with The Ombuds Group. The organisation facilitates networking opportunities both in-person and online through forums, special interest groups, webinars, a community app, and LinkedIn.

Differentiator

Problem solved

Functional benefit

Products and services

• Collaboration Network Membership Subscription-based annual professional membership providing access to the CN-X Member Portal, conferences, webinars, discussion clubs, focus groups, journals, workshops, and the annual Awards programme. Designed for regulated companies, regulators, ombudsmen, government departments, not-for-profits, charities, and consumer rights experts across UK sectors.
• CN-X Member Portal Exclusive members-only digital platform (cn-x.co.uk) providing on-demand access to content, resources, reports, past events, presentations, publications, and community/networking features for Collaboration Network members.
• Collaboration Conference Bi-annual flagship conference uniting organisations from across sectors through keynote speaking sessions, panel discussions, and thought-provoking presentations. Held in UK cities including London, Manchester, and Birmingham.
• Collaboration Labs (Webinars) Monthly 90–120 minute presentation-led interactive webinar sessions featuring industry case studies, keynote talks, data insights, academic findings, peer-to-peer discussions and facilitated breakout groups on issues impacting customers and employees.
• Discussion Clubs Monthly member-led sessions on a rotating Guest Chair basis across four key areas: Complaints Coffee Club, Extra Support Club, CX Lounge, and Culture Hub.
• Special Focus Groups Sector-specific discussion groups bringing together firms, regulators, ombudsman, suppliers, and charities to examine issues across Energy, Water, Financial Services, and Utilities sectors.
• Workshops Special topical workshops run in partnership with individuals and organisations covering compliance, customer experience, vulnerability, communication, complaints, and culture.
• Collaboration Journals Quarterly published journals featuring expert guest columnists, guidance, interviews, data insights, case studies, and consumer issues for members.
• Collaboration Network Awards Annual awards programme celebrating excellence in customer experience, collaboration, and responsible business across 20 award categories, culminating in an annual Awards Ceremony.
• Travel Club Partnership initiative with The Ombuds Group bringing together travel sector organisations to collaborate, share insights, and enhance customer care standards, with Training as a Service (TaaS) provided by The Ombuds Group.
• Strategy on Suicide (SOS) Conference Annual conference dedicated to suicide prevention featuring keynote talks, practical case studies, expert panel discussions, and interactive workshops on support, prevention, and collaboration, in partnership with Mental Health First Aid England (MHFA).
• Regional Gatherings Full-day in-person events hosted by members across UK locations (Leeds, Stratford-upon-Avon, Cheshire, South East Water region), typically welcoming 35–75 attendees for intimate networking and engagement.

Named customers26 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

14 partnerships are on record, tiered core and minor.

• ApteancoreGTM or Marketing Partner · 1 January 2026Aptean is a sponsor of the Complaints Coffee Club, a monthly round table for complaints and resolution focused discussions. Presenters Martin Canwell (Aptean Respond Account Manager) and Ben Davidson (Account Executive) have presented at Collaboration Network webinars exploring alignment of complaints technology and company culture to enhance customer experience.
• The Ombuds GroupcoreStrategic or Co-development Partner · 1 January 2026Exclusive partnership to deliver the Travel Club - an initiative bringing together organisations from across the travel sector to collaborate, share insights, and enhance standards of customer care. The Ombuds Group provides Training as a Service (TaaS) while the Collaboration Network facilitates all events and provides access to its programme. Membership offered as a three-year programme including access to over 120 online and in-person events each year.
• Alzheimer's SocietyminorOthersOfficial charity partner supported by the Collaboration Network. Charity Walk 2026 scheduled for 12th June with 8 walks across the UK in aid of Alzheimer's Society.
• Mental Health First Aid England (MHFA)minorOthersOfficial Mental Health First Aid Partners for the Strategy on Suicide Conference 2026, providing workshops and training on mental health support and suicide prevention.
• EquinitiminorGTM or Marketing PartnerAwards Ceremony 2025 sponsored by Equiniti. Part of the award partners supporting the annual awards event.
• Aptean RespondminorGTM or Marketing PartnerAnnual Partner for Strategy on Suicide Conference 2026, supporting suicide prevention initiatives and mental health awareness.
• Huntswood RCXminorGTM or Marketing PartnerAnnual Partner for Strategy on Suicide Conference 2026, supporting suicide prevention initiatives.
• CivicaminorGTM or Marketing PartnerAnnual Partner for Strategy on Suicide Conference 2026, supporting suicide prevention initiatives.
• Data on DemandminorGTM or Marketing PartnerAnnual Partner for Strategy on Suicide Conference 2026, supporting suicide prevention initiatives.
• YES EnergyminorGTM or Marketing PartnerAnnual Partner for Strategy on Suicide Conference 2026, supporting suicide prevention initiatives.
• Know Your Vulnerable CustomerminorGTM or Marketing PartnerAward partner for the Awards Ceremony 2025, supporting recognition of excellence in customer experience and vulnerability support.
• Coeo GroupminorGTM or Marketing PartnerAward partner for the Awards Ceremony 2025, supporting recognition of excellence in customer experience.
• HSBCminorOthersHost venue for Leeds Regional Gathering 2026 at HSBC Office, Leeds. Supports regional event programme with facilities and hospitality.
• Hope 4 UminorGTM or Marketing PartnerSponsor for Leeds Regional Gathering 2026, supporting regional collaboration events.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Association of British Insurers (ABI): UK insurance industry trade association whose members (Aviva, Ageas, M&G, LV=) overlap heavily with Collaboration Network's roster; offers a wider policy remit but overlapping focus on consumer vulnerability and claims handling.
• Chartered Management Institute (CMI): UK professional membership body for managers across sectors, including those leading customer service, compliance and culture functions; operates a comparable subscription, awards and continuous-learning model at greater breadth.
• Confederation of British Industry (CBI): Premier UK business membership/advocacy body covering firms across financial services, energy and utilities; an incumbent competitor for senior-leadership engagement budgets and cross-sector convening.
• UK Finance: UK financial services trade association serving the same banks (HSBC, NatWest, Aviva) that are Collaboration Network members; provides broader policy/advocacy services and competes for the same enterprise membership wallet share.
• Chartered Institute of Marketing (CIM): UK professional body for marketers with a comparable subscription, events, awards and journal model; shares CX-adjacent content themes and the same enterprise member base.
• Institute of Directors (IoD): Long-established UK business membership organisation serving directors across regulated and non-regulated sectors; competes for the same enterprise membership audience and runs conferences, events and awards at scale.

Direct peers

• Institute of Customer Service: UK membership body setting customer service standards and running its own awards programme; directly comparable in customer service, complaint handling and CX focus, and competes for the same regulated-firm membership budgets.
• The Ombuds Group: Collaboration Network's exclusive Travel Club partner and Training-as-a-Service provider to UK regulated industries; comparable membership/training model and shared customer base of complaint, vulnerability and service-recovery professionals.

Others

• Citizens Advice: National consumer-advice charity that is both an official Collaboration Network award winner (2024 Customer Service Improvement) and a public-sector/not-for-profit member; mission-aligned and indicative of the consumer-rights segment served.
• Aptean Respond: Complaints-management technology vendor that sponsors Collaboration Network's Complaints Coffee Club and co-presents webinars; adjacent ecosystem participant enabling the same regulated-firm customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/collaboration-network

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Collaboration Network