Conclusion Experience
Conclusion Experience is a Netherlands-based full-service digital agency group of 11 specialized labels and 500+ digital experts, offering strategy, design, development, and marketing services to enterprise and mid-market clients across certified platforms including Optimizely, Umbraco, Salesforce, and HubSpot.
- Company typePrivate
- Founded2002
- HeadquartersDriebergen, Netherlands
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Conclusion Experience does
Conclusion Experience is a Netherlands-based full-service digital agency group headquartered in Driebergen, operating 11 specialized labels (including 4net Interactive, Brainbrothers, PossibilIT, Arlanet, Bikkelhart, theFactor.e, Netvlies, Nextfields, Nexwork, Blauwe Monsters, and Bright Alley) and approximately 500 digital experts across 8 Dutch offices. The company provides end-to-end digital services across four pillars: Strategy & Business, Brand & Experience, Tech & Engineering, and Marketing & Growth, serving enterprise and mid-market clients in B2B and B2C segments.
The underlying technology stack is built around certified platform partnerships with nine major DXP, CMS, commerce, and CRM vendors: Optimizely (Global Platinum), Umbraco (world's first Global Platinum), Salesforce, HubSpot (Platinum), Sitecore, Bloomreach, Commercetools (Gold), Chargebee (Gold), and Shopify Plus. Differentiated technical capabilities include MACH architecture implementation, composable commerce, multi-brand DXP deployments, and subscription management. The company has also developed two proprietary products: PowerApp (AI-personalized microlearning for corporate training) and the Buma Setlijsten mobile app.
The business model is primarily professional services revenue, with project-based custom pricing complemented by an expanding managed services, cloud/DevOps, and ongoing development annuity stream. Multi-year enterprise contracts anchor the revenue base. Go-to-market is hybrid: direct enterprise field sales through account management and 8 regional offices, supplemented by partner-channel referrals from certified platform vendors and inbound content marketing (case studies, whitepapers, SEO). The company joined the broader Conclusion ecosystem in 2021 and was rebranded from 4NG to Conclusion Experience in April 2024 to reflect integration and full-service scope.
Conclusion Experience firmographics
Firmographics- Name
- Conclusion Experience
- Legal name
- Conclusion Experience
- Website
- https://conclusionexperience.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Conclusion Experience is a Netherlands-based full-service digital agency group of 11 specialized labels and 500+ digital experts, offering strategy, design, development, and marketing services to enterprise and mid-market clients across certified platforms including Optimizely, Umbraco, Salesforce, and HubSpot.
- Ownership category
- akta.pro rank
Conclusion Experience industry classification
Industry- Product category
- Digital Agency Services
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Management Consulting Services (54161), Marketing Consulting Services (541613)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Integration, API & Middleware Consulting (BPAHAEAJ)
- akta.pro secondary industry
- Web Content Management (WCM) & Experience Platforms (Content Services) (HDAEAGAK)
Keywords
Where Conclusion Experience is headquartered
LocationHeadquarters
- HQ city
- Driebergen
- HQ country
- Netherlands
- HQ region
- Europe
Offices2 records
Markets served
Conclusion Experience business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Professional Services - Strategy Consulting: Digital strategy consulting services including market analysis, digital transformation roadmaps, and strategic planning for enterprise clients
- Professional Services - Design & Development: Design, development, and implementation services for websites, portals, apps, and digital platforms. Includes UX/UI design, front-end and back-end development, and system integration
- Marketing Services: Digital marketing services including SEO, SEA, CRO, content marketing, email campaigns, and marketing automation
- Platform Implementation Services: Implementation and integration services for certified platform partnerships including Optimizely, Salesforce, Bloomreach, Commercetools, HubSpot, Sitecore, Umbraco, Chargebee, and Shopify
- Managed Services & Support: Ongoing platform management, maintenance, monitoring, and continuous development services for deployed digital solutions
- Managed Cloud & DevOps Services: Cloud infrastructure management, DevOps, and operational support services to ensure optimal performance and security of digital platforms
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom project-based pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Conclusion Experience product offering
Product offeringCore offering
Conclusion Experience is a full-service digital agency group of 11 specialized companies delivering end-to-end services from digital strategy and brand design to platform implementation, software development, and performance marketing. The firm operates as a certified implementation partner for major digital experience, commerce, CRM, and content platforms, providing both project-based consulting and ongoing managed services to enterprise clients primarily in the Netherlands.
Product overview
Conclusion Experience is a full-service digital agency network offering a comprehensive portfolio of professional services and platform partnerships. Their service offerings span four core areas: Strategy & Business (digital strategy consulting), Brand & Experience (brand identity and UX/design), Tech & Engineering (development, managed services, cloud/DevOps, AI integration, CRM), and Marketing & Growth (digital marketing, conversion optimization, e-commerce). They operate as certified partners for major technology platforms including Bloomreach, Chargebee, Commercetools, HubSpot (Platinum), Optimizely (Platinum Global), Salesforce, Sitecore (Silver), Umbraco (Global Platinum), and Shopify Plus. These partnerships enable them to offer specialized implementations across marketing automation, subscription management, composable commerce, CRM, content management, and e-commerce. Additionally, they have developed proprietary solutions including the PowerApp for corporate training and the Buma Setlijsten app for music rights management.
Differentiator
Problem solved
Functional benefit
Products and services
- Strategy & Business Consulting Digital strategy consulting services helping enterprise organizations define their digital transformation roadmap, market positioning, and technology strategy.
- Brand & Experience Design Brand identity, UX/UI design, and digital experience design services that translate brand positioning into memorable customer experiences across channels.
- Tech & Engineering Services Technology implementation, software development, managed services, cloud and DevOps, AI integration, and CRM/subscription management for enterprise digital platforms.
- Marketing & Growth Services Digital performance marketing services including SEO, SEA, conversion rate optimization, content marketing, email campaigns, and e-commerce optimization.
- Umbraco CMS Implementation Services
- Optimizely DXP Implementation Services Platinum global partner delivering Optimizely DXP implementations including Content Management, B2B/B2C Commerce, Experimentation (A/B testing), and Campaign management, having supported 100+ companies with digital transformation.
- Commercetools Composable Commerce Services Gold partner offering composable commerce platform services using MACH architecture (Microservices, API-first, Cloud-native, Headless) for B2B and B2C e-commerce, with 300+ satisfied customers.
- Salesforce Implementation Services Salesforce Solution Partner delivering Commerce Cloud, Marketing Cloud, and Sales & Service Cloud implementations for end-to-end customer journey management.
- HubSpot Implementation Services Platinum partner providing HubSpot CRM platform implementation across Marketing, Sales, Service, Content, Operations, and Commerce hubs.
- Sitecore Implementation Services Silver partner providing Sitecore DXP implementation including XM Cloud, Content Hub, and OrderCloud for headless commerce, with continuous development support.
- Bloomreach DXP Implementation Services Certified partner for Bloomreach DXP including Engagement, Discovery, and Clarity modules for marketing automation, product discovery, and AI-powered conversational shopping.
- Chargebee Subscription Management Services Gold partner providing subscription management platform implementation for billing automation, customer retention, and subscription lifecycle management, with integrations to PayPal, Adyen, Salesforce, and Microsoft Dynamics.
- Shopify Plus Implementation Services Partner offering Shopify Plus B2B e-commerce implementations with customizable checkout, high performance, global storefronts, and built-in automation.
- Managed Services and Cloud & DevOps Ongoing platform management, maintenance, monitoring, continuous development, cloud infrastructure management, DevOps, and operational support services for deployed digital solutions.
Quantifiable outcome
- 323% growth in donors over 3 years
- +6 more outcomes
Companies that use Conclusion Experience
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles3 records
Conclusion Experience technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration32 records
AI capability12 records
Feature4 records
Conclusion Experience partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship and core.
- OptimizelyflagshipOptimizely Platinum Solution Partner since 2022, first Global Platinum Partner globally, first in Netherlands with CMS, DXC, and Commerce specializations. Supported 100+ companies with digital transformation. Member of Partner Advisory Board.
- SalesforcecoreSalesforce Solution Partner with 10+ years experience. Helped 100+ companies optimize customer interactions with Salesforce CRM, Commerce Cloud, and Marketing Cloud implementations.
- SitecorecoreSitecore Silver Partner with 15+ years experience. Delivered 100+ successful Sitecore projects. Certified specialists provide implementation and ongoing development services.
- HubSpotcoreHubSpot Platinum Partner with 15+ years experience. Helped 50+ companies maximize all-in-one HubSpot platform for marketing, sales, and services. Certified experts for each HubSpot hub.
- BloomreachcoreBloomreach Partner with 10+ years experience. Certified specialists build customer experiences using Bloomreach DXP for personalization, product discovery, and marketing automation.
- CommercetoolscoreCommercetools Gold Partner with 10+ years experience. Solution Partner and Systems Integrator with 300+ satisfied customers. Pioneers in composable commerce and MACH architecture implementation.
- ChargebeecoreChargebee Gold Partner with 10+ years experience. Global leader in subscription management. Implementation and integration services for subscription billing and revenue management.
- UmbracoflagshipWorld's first Global Platinum Partner with 15+ master developers and MVP. Largest Dutch company in Umbraco community. Working with Umbraco since 2005, Solution Partner since 2007.
- ShopifycoreShopify Plus Partner with 20+ years experience. B2B platforms and e-commerce expertise for customizing Shopify Plus to unique business needs.
- ConclusionflagshipParent company ecosystem. Conclusion Experience joined Conclusion (Business Transformation and IT service provider) in 2021. Part of ecosystem with 25+ expert companies.
Scale indicators20 records
Recent moves7 records
Expansion highlights5 records
Conclusion Experience competitors and assessment
Company assessmentBroad incumbents
- Deloitte Digital: Global consultancy's digital arm offering enterprise digital transformation, platform implementation (Salesforce, Adobe, SAP), and creative services. Competes for the largest Dutch enterprise transformation mandates.
- Capgemini Engineering: Global IT services provider offering digital engineering, platform implementation, and customer experience services. Competes for large Dutch enterprise transformation projects across Salesforce, Sitecore, and SAP ecosystems.
- Reply: European technology consulting and digital agency group with deep platform partnerships (Salesforce, Adobe, Sitecore). Comparable multi-country network model and enterprise platform implementation focus.
- Accenture Song: Global digital agency arm of Accenture covering experience design, digital marketing, and platform engineering. Overlaps with CE on enterprise CX transformation and DXP engagements.
Direct peers
- Emakina: European full-service digital agency group with strong Benelux presence, covering strategy, design, technology, and digital marketing. Comparable network model with multi-platform expertise and enterprise client base.
- Dept: Largest independent digital agency in the Netherlands offering end-to-end digital services across strategy, design, technology, and marketing. Direct competitor for enterprise digital transformation engagements across Benelux and beyond.
- Valtech: Global digital agency specialized in digital transformation, platform implementation (Sitecore, Optimizely, Salesforce), and connected commerce. Direct overlap in DXP, composable commerce, and CMS implementation services.
- Mirum: Global digital agency network offering strategy, design, and technology services with strong platform partnerships across Adobe, Sitecore, and Salesforce. Comparable full-service model targeting enterprise digital experiences.
Emerging players
- WeAreBrain: Dutch digital product agency focused on design, development, and AI-driven solutions for enterprise clients. Partial overlap in composable commerce and DXP implementation work within the Netherlands.
Regional players
- Aiden Agency: Dutch digital agency focused on composable commerce, headless CMS, and platform engineering. Direct overlap in MACH architecture implementation and e-commerce transformation for European mid-market clients.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Conclusion Experience social profiles
Digital presenceConclusion Experience financial estimates
Financial estimateRevenue estimate
Valuation estimate
Conclusion Experience leadership team
Management profileNumber of profiles
Profiles3 records
Conclusion Experience subsidiaries and ownership
Company hierarchySubsidiaries10 records
Conclusion Experience funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Conclusion Experience M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Conclusion Experience
What does Conclusion Experience do?
Conclusion Experience is a full-service digital agency group of 11 specialized companies delivering end-to-end services from digital strategy and brand design to platform implementation, software development, and performance marketing. The firm operates as a certified implementation partner for major digital experience, commerce, CRM, and content platforms, providing both project-based consulting and ongoing managed services to enterprise clients primarily in the Netherlands.
Is Conclusion Experience a public or private company?
Conclusion Experience is a private company. It is classified as corporate owned and is currently operating.
When was Conclusion Experience founded?
Conclusion Experience was founded in 2002. It employs 101 to 250 people.
Where is Conclusion Experience based?
Conclusion Experience is headquartered in Driebergen, Netherlands, in the Europe region.
How does Conclusion Experience make money?
Six revenue lines are on record. Professional Services - Strategy Consulting is the primary driver. The others are professional Services - Design & Development, marketing Services, platform Implementation Services, managed Services & Support and managed Cloud & DevOps Services.
Who are Conclusion Experience's main competitors?
Broad incumbents on record are Deloitte Digital, Capgemini Engineering, Reply and Accenture Song. Direct peers are Emakina, Dept, Valtech and Mirum. WeAreBrain is listed as an emerging player. Aiden Agency is listed as a regional player.
Does Conclusion Experience have an API?
No public API is recorded for Conclusion Experience.
What industry is Conclusion Experience in?
Conclusion Experience's product category is Digital Agency Services. Its primary akta.pro industry code is BPAHAEAJ, Integration, API & Middleware Consulting, with a secondary code of HDAEAGAK, Web Content Management (WCM) & Experience Platforms (Content Services). Its NAICS code is 541511 and its SIC code is 7371.