Centre de Prévention du Suicide de Montréal

What Centre de Prévention du Suicide de Montréal does

Centre de Prévention du Suicide de Montréal (CPSM) is a nonprofit community organization (organisme en action communautaire autonome) founded in 1983 and headquartered in Montréal, Québec. It is designated as the primary suicide prevention, intervention, and postvention reference organization for the population of Greater Montréal, providing 24/7 free, confidential, multilingual crisis intervention through three channels: a toll-free telephone helpline (1 866 277-3553), an online chat and text platform (suicide.ca), and an SMS shortcode (535353). The organization records 36,532 annual interventions across 8,760 hours of intervention time, and supplements direct service delivery with follow-up calls within 24-36 hours for high-risk callers, specialized bereavement support (deuil par suicide), and postvention protocols for organizations following a suicide or attempted suicide.

CPSM's core service infrastructure is built on standard telecommunications — phone, web chat, and SMS — rather than a proprietary technology platform or disclosed software stack; no AI, automation, or specialized technical product is publicly identified. A secondary business line consists of a portfolio of more than nine structured training programs (formations et ateliers) targeted at professionals and organizations, covering sentinel training, intervention with suicidal individuals, youth and elderly-specific protocols, First Nations adaptation, and intervention with homeless populations. A complementary advisory service (service-conseil) offers consulting on suicide prevention strategy, clinical supervision, and postvention protocol development for institutional clients.

The operating model is that of a publicly funded nonprofit with no commercial revenue. Funding is sourced primarily from Quebec and Montréal government bodies — specifically the Programme de soutien aux organismes communautaires (PSOC), the Ministère de la santé et des services sociaux (MSSS), and the Direction régionale de santé publique de Montréal (CIUSSS du Centre-Sud-de-l'Île-de-Montréal) — supplemented by foundation and corporate donations (Fondation Hewitt, Desjardins, Banque Nationale, Lundbeck, CN, STM, among others), individual donations, and annual membership dues. All crisis intervention services are provided free of charge to end users. The organization is governed by a board of directors and led by an executive team headed by Directrice Générale Sylvie Boivin.

Name

Centre de Prévention du Suicide de Montréal

Legal name

Centre de Prévention du Suicide de Montréal

Website

https://cpsmontreal.ca

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Founded in 1983, Centre de Prévention du Suicide de Montréal is a nonprofit community organization providing free 24/7 multilingual suicide prevention crisis intervention via telephone, chat, and SMS to the Montréal population, alongside professional training and postvention services.

Ownership category

akta.pro rank

Product category

Suicide Prevention and Crisis Intervention Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

Keywords

• Suicide prevention services
• Crisis intervention helpline
• Mental health support
• Bereavement support services
• Professional training programs

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations: The organization accepts public donations through its website to fund operations.
2. Government Funding: Primary funding comes from government bodies including PSOC (Programme de soutien aux organismes communautaires), the Ministère de la santé et des services sociaux (MSSS), and the DRSP de Montréal (CIUSSS du Centre-Sud-de-l'Île-de-Montréal).
3. Membership Fees: Revenue is generated through annual membership dues from individual members who support the organization.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

The Centre de Prévention du Suicide de Montréal provides 24/7 confidential crisis intervention for the Montréal population via telephone (1 866 277-3553), online chat (suicide.ca), and SMS (535353). It supplements crisis response with structured follow-up calls for high-risk individuals, specialized bereavement support for people bereaved by suicide, postvention services for organizations, and a portfolio of certified professional training programs and consulting services.

Product overview

Centre de Prévention du Suicide de Montréal operates as a nonprofit community organization offering a unified suite of crisis intervention and prevention services for the Montreal population. The core offering consists of 24/7 multilingual crisis intervention via telephone (1 866 277-3553), chat (suicide.ca), and text (535353), supplemented by follow-up interventions for high-risk individuals. The organization provides specialized support for bereaved individuals and postvention services for organizations. A complementary portfolio of over 9 training programs serves professionals and community members, ranging from suicide prevention certification courses (sentinel training, ally training) to specialized interventions for youth, seniors, First Nations populations, and homeless individuals. Advisory and consulting services round out the offerings for organizational clients seeking customized prevention strategies.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisis Intervention Services (Telephone, Chat, Text)

Quantifiable outcome

• 36,532 interventions recorded in the most recent reporting year
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Centre de crise Émile-Nelligan (CIUSSS Est-de-l'Île-de-Montréal)coreStrategic or Co-development PartnerLinked as a complementary resource on CPSM's Resources page. Provides 24/7 crisis services to the Eastern part of Montreal island.
• Centre L'AUTRE MAISONcoreStrategic or Co-development PartnerLinked as a complementary resource on CPSM's Resources page. Provides 24/7 bilingual crisis intervention for the South-West of Montreal.
• Centre de crise de l'OUEST DE L'ÎLEcoreStrategic or Co-development PartnerLinked as a complementary resource on CPSM's Resources page. Provides 24/7 crisis services for the West of Montreal island.
• Centre d'intervention de crise IRIScoreStrategic or Co-development PartnerLinked as a complementary resource on CPSM's Resources page. Provides 24/7 crisis intervention for North Montreal.
• Centre de crise LE TRANSITcoreStrategic or Co-development PartnerLinked as a complementary resource on CPSM's Resources page. Provides crisis intervention for Centre-Est of Montreal.
• Centre d'intervention de crise TRACOMcoreStrategic or Co-development PartnerLinked as a complementary resource on CPSM's Resources page. Provides crisis intervention for Centre-Ouest of Montreal.
• Réseau de prévention du suicide du Québec (RPSQ)coreStrategic or Co-development PartnerListed as an action partner (partenaire d'actions) on the About page. CPSM participates in the provincial suicide prevention network.
• Drogue, aide et référenceminorStrategic or Co-development PartnerLinked as a resource on CPSM's Resources page. Provides support for people affected by drug, alcohol, and medication consumption.
• Jeu, aide et référenceminorStrategic or Co-development PartnerLinked as a resource on CPSM's Resources page. 24/7 bilingual service for people with gambling-related issues and their families.
• SOS Violence conjugaleminorStrategic or Co-development PartnerLinked as a resource on CPSM's Resources page. 24/7 emergency service for victims of domestic violence.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Revivre: Quebec-based nonprofit focused on anxiety, depression, and bipolar disorder support, offering peer support, support groups, and information services. Comparable as a Quebec mental health nonprofit but with a different clinical focus than CPSM's crisis intervention.
• Lifeline Australia: Australian 24/7 crisis support and suicide prevention service offering phone, text, and online chat, plus retail fundraising and training services. Comparable organizational structure to CPSM with crisis line plus training/retail revenue diversification, but operates in Australia.

Broad incumbents

• Canadian Mental Health Association (CMHA): National Canadian nonprofit addressing the full spectrum of mental health, including advocacy, education, and service delivery across provinces. A broader incumbent whose mental health mission overlaps with CPSM's but operates at much larger scale and wider scope.
• 988 Suicide & Crisis Lifeline (US): US federally funded 24/7 suicide and mental health crisis line network launched in 2022, providing phone, chat, and SMS crisis support. A nationally scaled peer using comparable service modalities to CPSM but with federal funding and broader geographic reach.
• Crisis Text Line: US-based 24/7 text-based crisis support service leveraging proprietary technology for message triage and volunteer routing. Operates an analogous service modality (text crisis support) to CPSM's 535353 shortcode, but with stronger technology infrastructure and US-only coverage.
• Samaritans (UK & ROI): Long-established UK and Ireland charity providing 24/7 emotional support via phone, email, and letter to people in distress. Shares CPSM's intervention-only nonprofit model, anonymity-first ethos, and 24/7 phone operations, but serves UK/Irish populations.
• American Foundation for Suicide Prevention (AFSP): Largest US nonprofit dedicated to suicide prevention, funding research, advocacy, public awareness, and survivor support programs. Comparable as a mission-aligned nonprofit but operates at national scale across the US rather than a single Canadian city.

Direct peers

• Centre de prévention du suicide de Québec: Quebec City-based nonprofit providing suicide prevention, intervention, bereavement support, and training services under the same organizational model as CPSM. Direct geographic and operational peer delivering comparable 24/7 crisis services in a different Quebec region.
• Crisis Services Canada (Suicide.ca / 9-8-8): National Canadian suicide prevention service operating the suicide.ca chat platform that CPSM also uses. Functions as a coordinating network across Canadian crisis lines and represents both a partner and a potential substitute provider for crisis intervention services in Quebec.
• Kids Help Phone / Jeunesse, J'écoute: National Canadian crisis support service offering 24/7 phone, text, and chat support primarily for youth, plus professional counseling. Operates as a direct peer in crisis intervention delivery across Canada, with overlapping service modalities (phone, text, chat) similar to CPSM.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@cpsmontreal
• Facebookfacebook.com/CPSmontreal
• LinkedInlinkedin.com/company/cpsmontreal
• Instagraminstagram.com/cpsmontreal/?hl=fr-ca

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centre de Prévention du Suicide de Montréal