Crisicom

What Crisicom does

Crisicom B.V. is a Dutch privately held occupational safety and crisis management company headquartered in Amersfoort, Netherlands, operating since 2007 with 34 employees. The company specialises in Bedrijfshulpverlening (BHV, occupational emergency response) training and exercises, first aid (Oranje Kruis and NRR-certified), crisis management and crisis communication services for Dutch employers who are legally required under the Arbowet (Occupational Health and Safety Act) to maintain trained emergency responders. Crisicom delivers a full OTO (Opleiden, Trainen, Oefenen) cycle through a blended model that combines e-learning, practical hands-on training and scenario-based exercises using professional actors (Educatieve Rollenspellen) and LOTUSslachtoffers (trauma role-play victims), differentiated by its proprietary BHV NieuweStijl methodology with a stated 2–4 minute response performance standard.

The company operates a physical distribution network of 10+ purpose-built practical training centres across the Netherlands (Amersfoort, Barendrecht, Bergschenhoek, Coevorden, Groningen, Hedel, Hengelo, Nuth, Oldenzaal, Purmerend, Son en Breugel, Zwolle), complemented by incompany on-site delivery and a digital layer comprising the Crisicom Academy e-learning platform, the Mijn Crisicom customer portal, the BHV App (Flash Smart Alert), MultiBel alerting integration and Bedrijfsnoodplan Online. Revenue is generated across four streams: open-enrolment training courses (per-participant fees), incompany/group training (bespoke per-engagement quotes), BHV equipment and consumables (AED Lifepak CR2, fire extinguishers, EVAC+CHAIR, first aid kits, virus prevention kits, radios, BHV app subscriptions), and plans/procedures/consultancy (RI&E, bedrijfsnoodplan, ontruimingsplan, evacuation maps). The company is accredited by NIBHV, Oranje Kruis, NRR and KIWA, is a member of the BVBN trade association, and holds registrations for several branded assets including BHV NieuweStijl, Plotsysteem CrisiKit, BHV Virus-Preventie-Kit, Dag van de BHV and Veilige Vrijdag. Crisicom founded the national Dag van de BHV (Day of BHV) initiative in 2012, which became an independent foundation in 2017, and reported an average customer satisfaction score of 8.0 across more than 13,000 course participants in 2024.

Name

Crisicom

Legal name

Crisicom B.V.

Website

https://crisicom.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Crisicom B.V. is a Dutch privately held occupational safety company that delivers BHV (emergency response), first aid, crisis management and crisis communication training, exercises, equipment and planning services to Dutch employers across 10+ training centres in the Netherlands.

Ownership category

akta.pro rank

Product category

Emergency Response Training & Crisis Management Services

NAICS

Business Schools and Computer and Management Training (6114)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Emergency Response, First Aid/CPR/AED & Incident Management Training (BPAKAOAJ)

Keywords

• Emergency response training
• Workplace safety compliance
• Crisis management consulting
• First aid certification
• BHV training services

Headquarters

HQ city

Amersfoort

HQ country

Netherlands

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Open Enrollment Training Courses: Individual BHV and crisis management courses sold via public course calendar (cursuskalender) at 10+ training locations across the Netherlands. Participants register and pay per course. Revenue is recognised per participant per training event.
2. Incompany / Group Training: Customised on-site training delivered at the client's location for groups (minimum 10 participants for custom courses). Sales team quotes and negotiates pricing per engagement. Revenue is project-based per contract.
3. BHV Equipment & Consumables: Sale of physical BHV products including AED devices (Lifepak CR2), fire extinguishers (foam, CO2, powder, spray), fire blankets, hose reels, EVAC+CHAIR evacuation chairs, first aid kits, BHV vests, radios, BHV app subscriptions, alerting systems (MultiBel), and the BHV Virus-Preventie-Kit at a unit price of €19.50 incl. VAT per kit.
4. Plans, Procedures & Consultancy: Advisory and document services including RI&E (Risk Inventory and Evaluation), emergency plans (bedrijfsnoodplan), evacuation plans (ontruimingsplan), safety/fire evacuation maps, BHV scans, and custom contingency documentation. Billed as professional consultancy or project engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Crisicom delivers realistic, experiential BHV (Bedrijfshulpverlening / workplace emergency response) training, crisis management, and crisis communication services for Dutch employers, complemented by the supply of BHV equipment (AEDs, fire extinguishers, evacuation chairs, first aid kits, radios, alerting systems) and the development of emergency plans and procedures (RI&E, bedrijfsnoodplan, ontruimingsplan). The portfolio spans the full OTO (Opleiden, Trainen, Oefenen) cycle through open enrolment courses at 10+ owned practical training centres and bespoke incompany/on-site group training.

Product overview

Crisicom offers a comprehensive portfolio of emergency response and business continuity solutions organized across three levels: Operational (BHV), Tactical (BHV Management), and Strategic (Crisis Management and Communication). The core offering consists of BHV (Bedrijfshulpverlening/Emergency Response) training programs including Basis BHV, Herhaling BHV, BHV E-learning, BHV NieuweStijl, Emergency Response Officer (ERO), and specialized first aid courses (Oranje Kruis, Reanimatie/AED, EHAK). Supporting BHV training covers reception, aggression management, bomb threats, and communication. Exercises include realistic BHV and evacuation exercises, Mystery Victim assessments, and tabletop exercises. The Crisismanagement suite includes crisis leadership, crisis team, crisis plans, and crisis communication. Physical products include AED Lifepak CR2, EVAC+CHAIR evacuation chairs, MultiBel alerting systems, BHV App (Flash Smart Alert), Motorola radios, fire fighting equipment, and first aid materials. Planning services encompass RI&E, evacuation maps, emergency plans, and Bedrijfsnoodplan Online. The company operates 10 training centers across the Netherlands and delivers incompany training nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Basis BHV A two-day foundational bedrijfshulpverlening (BHV / Emergency Response) training covering life-saving actions including CPR and AED use, extinguishing beginning fires, alerting, communication and evacuation. Offered as either e-learning plus practical day or full 2-day practical course. Target audience: any Dutch organisation required to designate trained BHV responders under the Arbowet.
• Herhaling BHV A one-day annual refresher training for BHV responders who completed their initial BHV training approximately one year prior, refreshing knowledge of life-saving procedures and fire suppression through intensive practical exercises. Required annually by Dutch law for active BHV responders.
• BHV E-learning A blended BHV training combining online theoretical coursework accessible via the Crisicom Academy with one practical training day. The e-learning module remains accessible for 11 months after the practical day as reference material. Login code issued 4 weeks before the practical day.
• BHV NieuweStijl Crisicom's enhanced, proprietary BHV training focusing on practical skills using realistic scenarios in the trainee's own work environment. Features a second instructor enabling smaller group sessions and the use of professional actors (ER) and LOTUSslachtoffers. Performance standard: BHV responders must arrive on-site within 2–4 minutes of an alarm.
• Emergency Response Officer (ERO) A one-day training (09:00–16:30) consisting of theory and exercises including CPR, AED use and fire fighting. Available in both Dutch and English for international staff. Online preparatory module required.
• Beheerder Brandmeldinstallatie (BMI) A three-part course (one full day plus separate exam session approximately three weeks later) covering regulations, norms, automatic fire detectors, fire alarm systems, panel operation, testing, preventive maintenance and document management. Certified according to NIBHV.
• Reanimatie en AED (NRR) A 3-hour training teaching basic resuscitation skills and AED use following the reanimation protocol. Delivered by NRR-certified BLS/AED instructors, maximum 8 participants. Covers theory on medical conditions, alerting, victim approach, ABC protocol and practical resuscitation skills.
• Eerste Hulp Oranje Kruis diploma (EHBO) A comprehensive first aid training (EHV) from the Oranje Kruis organisation consisting of 3 lesson days plus 1 exam day with an independent Oranje Kruis exam team. Covers illness recognition, wound treatment, first aid for fractures and burns, and includes LOTUSslachtoffer in the practical exam.
• Herhaling Eerste Hulp (Oranje Kruis) A 2-day or 4 half-day refresher course for holders of a valid Oranje Kruis first aid certificate, refreshing all topics from the basic course and including a LOTUSslachtoffer session and updates on any new first aid guidelines.
• Eerste Hulp aan Kinderen (EHAK) A certified training (minimum 6 participants) on first aid specifically for infants, children and adults, required under the Childcare Act and GGD regulations. Covers differences in assistance for different age groups, fire fighting, evacuation, and preventive measures. Delivered incompany.
• Maatwerkopleidingen BHV Customised BHV training and refresher courses for groups of minimum 10 participants, tailored to specific company risks and needs. Content adjusted based on company wishes and RI&E, with emphasis on specific incidents, colleague conditions, or unique site risks.
• Receptietraining An intensive one-day interactive training preparing reception and counter staff for their role during incidents and emergencies including bomb threats, fire alarms and fainting incidents. Uses LOTUSslachtoffers and practical simulations in a realistic replica entrance hall.
• Preventiemedewerker Training Training for the legally required prevention officer who serves as the pivot for safe and healthy working conditions. Covers RI&E development, collaboration with works council, and implementation of measures for good occupational health policy.
• Omgaan met Agressie en Geweld Intensive training covering theory and practical exercises on dealing with angry and aggressive clients, recognising emotional and instrumental aggression, maintaining personal safety, threat assessment and de-escalation. Uses training actors (ER) and LOTUSslachtoffers. Targets high-aggression sectors such as healthcare, government service counters and education.
• Omgaan met Bomdreiging of Poederbrief Training for handling bomb threats and powder letters including receiving and questioning callers, being alert to background sounds and practising various scenarios involving suspicious objects, telephone bomb threats or uncovered aircraft bombs.
• Maatwerktrainingen BHV Fully customised training solutions tailored per branch or organisation, based on the company's RI&E. Provides company-specific content different from standard training, appropriate for construction, retail, universities and other sectors.
• BHV- en Ontruimoefeningen Realistic BHV and evacuation exercises ranging from trigger exercises to full announced/unannounced evacuation exercises. Includes intake interview, scenario development, professional exercise execution and post-exercise evaluation report.
• Mystery Victim A mystery victim BHV scan where a mystery victim and observer visit locations on random days and times, with a scenario occurring that requires BHV assistance. Measures response speed, alerting and performance of BHV staff, followed by immediate evaluation.
• Tabletop BHV-oefening A tabletop evacuation exercise preparing large groups for a large-scale evacuation. Suitable for organisations starting with BHV procedures and for institutions with shift work. Covers BHV organisation, procedures awareness and testing plans and procedures.
• Maatwerkoefeningen Customised evacuation exercises tailored to the specific risk profile of the organisation, ranging from simple announced exercises to realistic scenario-based unannounced exercises with actors (ER) and LOTUSslachtoffers.
• AED Lifepak CR2 A state-of-the-art automated external defibrillator from Physio-Control / Stryker with self-testing, always-on 24/7 readiness, CPR-measuring technology, child-mode conversion, and LIFELINK remote monitoring with automatic firmware updates. 8-year warranty; batteries and electrodes require replacement every 4 years.
• EVAC+CHAIR Evacuation chair for transporting victims from upper floors when elevators cannot be used. Suitable for cardiac patients, pregnant women, disabled persons or those with injuries. Crisicom recommends accompanying practical training.
• MultiBel Alarmeringssysteem Alerting system and communication service enabling reach to large groups with one action via spoken messages, email and SMS. Applications include BHV alerting, fire and intrusion alerting, ZiROP alerting, IT alerting and maintenance alerting.
• BHV App (Flash Smart Alert) A BHV application enabling visibility of BHV colleagues in the building, efficient alerting during emergencies via a central emergency call button, and push notification alarm messages. Provides real-time insight into BHV response after an alarm.
• Motorola Portofoons Professional Motorola radios suitable for BHV organisations, with a complete range of battery chargers and professional earpieces and headsets. Also available as a total solution for complete radio systems or networks.
• BHV Virus-Preventie-Kit A virus prevention kit (€19.50 incl. VAT per unit) containing a conspicuous backpack with BHV Virus-Preventie-Kit imprint, instruction card, 2 pairs of gloves, 4 face masks, 16 alcohol disinfection wipes, and 1 safety goggles. Enables BHV responders to safely administer first aid during viral outbreaks.
• Brandbestrijding (Fire Fighting Equipment) Complete fire fighting product line including fire blankets (EN 1869 compliant), fire hose reels (EN 671-1 and Kiwa certified), spray foam extinguishers, CO2 extinguishers, powder extinguishers and spray extinguishers, all with environmental certification.
• Verbandmateriaal (First Aid Materials) Complete first aid kits and refills tailored to specific business situations and RI&E, including Resq-Assist first aid kits with a colour-coded wound guide system and Burnshield burn kits for all types of burns.
• Plannen en Procedures Complete package of emergency plans and procedures including RI&E, evacuation maps, emergency response plans and ontruimingsplan. Also includes Bedrijfsnoodplan Online for digital emergency planning.
• Masterclass BHV-Management A two-day course covering all aspects of emergency response both organisationally and in terms of policy. Targeted at BHV managers and coordinators responsible for the overall BHV organisation within a company.
• Crisismanagement Crisis management and BCM (Business Continuity Management) training and consultancy covering crisis leadership, crisis team formation, crisis planning, crisis management processes, and crisis exercises. Targets senior management and crisis team members in Dutch organisations.
• Crisiscommunicatie Crisis communication training and services for managing communication during crises.
• Plotsysteem CrisiKit A proprietary crisis mapping and plotting system used within the Crisismanagement module for visualising and managing crisis team operations.
• Plotter CMT A proprietary plotting tool for Crisis Management Team (CMT) operations.

Quantifiable outcome

• BHV'ers respond within 2–4 minutes of alarm (BHV NieuweStijl standard)
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature7 records

Partnerships

Six partnerships are on record, tiered core.

• Stichting Dag van de BHVcoreOthers · 1 January 2012Crisicom founded the national 'Dag van de BHV' (Day of BHV) in 2012, which became an independent foundation in 2017. This initiative organises an annual national awareness event for BHV and is now a standalone entity with Crisicom as a founding partner.
• Oranje KruiscoreOthersCrisicom is an approved training provider for the Oranje Kruis first aid certification. The Oranje Kruis is the governing body for EHBO (first aid) qualifications in the Netherlands, setting examination standards and issuing diplomas. Crisicom delivers the official EHV (Eerste Hulp Verlener) diploma programme, with independent Oranje Kruis examiners conducting the certification exam.
• NRR (Nederlandse Reanimatieraad)coreOthersCrisicom delivers CPR and AED training using materials developed by the Nederlandse Reanimatieraad (Dutch Resuscitation Council). NRR-certified BLS/AED instructors conduct training aligned with national resuscitation guidelines and the 6-Minutenzone campaign promoted by the Dutch Heart Foundation.
• NIBHV (Nederlands Instituut voor Bedrijfshulpverlening)coreOthersCrisicom is affiliated with the NIBHV, the Dutch institute for occupational emergency response, and offers courses certified to NIBHV standards. The Beheerder Brandmeldinstallatie (BMI) course is explicitly certified conform NIBHV.
• KIWAcoreOthersKIWA is a Dutch certification and inspection body. Crisicom's fire extinguishers carry KIWA certification and meet the required standards for fire-fighting equipment (BBM.4, volgnr. MK.64). KIWA also certifies brandslanghaspels (fire hose reels) to EN 671-1 standard.
• BVBN (Branchevereniging Bedrijfshulpverlening Nederland)coreOthersCrisicom is a member of the BVBN (Branchevereniging Bedrijfshulpverlening Nederland), the Dutch trade association for BHV providers. Membership indicates compliance with industry standards and participation in the Dutch BHV professional community.

Scale indicators4 records

Recent moves4 records

Expansion highlights6 records

Direct peers

• VeiligheidsTrainingen Nederland (VTN): Dutch safety training provider offering BHV, EHBO and ontruimingsoefeningen across multiple training centres in the Netherlands. Comparable as a multi-centre competitor serving the same compliance-driven employer base.
• NIBHV (Nederlands Instituut voor Bedrijfshulpverlening): Dutch institute that sets BHV training standards and certifies courses in the Netherlands. Comparable because it shapes the curriculum and certification framework within which Crisicom operates and is itself an approved training provider in the same category.
• BHV.NL (BHV-opleidingen.nl): Major Dutch BHV course calendar and training provider offering open-enrolment and incompany BHV, EHBO and AED courses nationwide. Directly comparable as a same-category competitor targeting the same Dutch employers and the same Arbowet-mandated training cycle.
• Hulpverleningscentrum Nederland: Dutch BHV and first aid training provider offering open-enrolment courses, incompany training and equipment. Directly comparable in product mix, customer base and channel model to Crisicom.

Broad incumbents

• Arbo Unie: Large Dutch occupational health and safety service provider offering BHV and EHBO training alongside broader arbo services. Comparable because it serves the same Arbowet-driven employer market, but competes from a much larger healthcare-adjacent platform.
• Rode Kruis (Nederlandse Rode Kruis): Dutch Red Cross, a large national first aid training and AED provider offering EHBO and reanimatie courses across the Netherlands. Comparable in first aid / AED training and instructor quality, with stronger brand recognition but a narrower product focus than Crisicom.
• Intersafe (Croonwolter&dros Safety): Larger Dutch safety services group offering BHV training as part of a broader occupational safety and fire-safety portfolio. Comparable in product overlap but operates at greater scale and as part of a wider technical services group rather than a BHV specialist.
• Falck Nederland: Dutch arm of Nordic safety and emergency response group offering BHV, EHBO, AED and occupational health training plus equipment and managed services. Comparable in product mix but much broader portfolio, larger parent and pan-European scale.

Others

• Resq-Assist: Dutch first aid kit supplier whose colour-coded Verbandkoffer Crisicom resells as part of its equipment bundle. Comparable as an adjacent product supplier into the same BHV buyer base rather than a training competitor.
• Stichting Oranje Kruis: Dutch governing body for first aid certification whose diploma programme Crisicom delivers under licence. Not a direct competitor but an adjacent standards body whose certifications underpin Crisicom's EHBO offering and influence buyer expectations across the category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/crisicom
• YouTubeyoutube.com/user/crisicom
• Facebookfacebook.com/Crisicom
• LinkedInlinkedin.com/company/crisicom
• Pinterestnl.pinterest.com/Crisicom

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crisicom