De Crisiscentrale 24/7

What De Crisiscentrale 24/7 does

De Crisiscentrale 24/7 is a Dutch private limited company (Crisiscentrale BV), founded in 2018 and headquartered in Hilversum, that operates a 24/7 crisis alarm center (meldkamer) for organizations across the Netherlands. Through a single crisis hotline (0900-1230000) and an annual subscription product called Aansluiting, the company provides guaranteed response SLAs — operator contact within 20 seconds, a crisis advisor within 15 minutes, and analysis plus deployment recommendations within one hour. Its service portfolio spans three integrated pillars: Crisismanagement (technical chairing, scenario development, stakeholder analysis, mediation), Crisiscommunicatie (communication strategy, spokesperson support, media monitoring via OBI4Wan), and Psychosociale Hulpverlening (reception and coaching of peer support teams). Complementary offerings include the Crisismeter self-assessment tool, Rapid Response Team deployments, on-call staffing (Specifiek Piket), training and exercises, a co-developed Masterclass Cyber Crisismanagement with Integripro, traumapreventie modules, and Vluchtelingenopvang advisering for municipalities. The firm is led by directors Peter Willemsen and Mariska de Gooijer and is supported by a network of 25+ crisis advisors and 14 strategic partners.

The company monetizes through three primary streams: a recurring annual meldkamer subscription that includes intake scans, scenario training, exercises, and a fixed contact person; on-demand professional services for duty shifts, environmental analyses, and training; and Rapid Response Team deployments billed per engagement. Go-to-market is direct — a combination of phone-based inside sales (the 0900 hotline), enterprise field sales via the website contact form, and content marketing through the Crisismeter tool, LinkedIn, and an expert newsletter. Customers are segmented horizontally across any organization requiring crisis readiness, with vertical emphasis on municipalities (asylum-seeker reception), organizations with existing crisis plans needing personnel supplementation, and any business exposed to crisis risk. Pricing is not publicly disclosed; quotes are tailored to organizational needs. The firm is privately held with no external investors, no subsidiaries, and operates solely in the Netherlands.

Name

De Crisiscentrale 24/7

Legal name

Crisiscentrale BV

Website

https://crisiscentrale.nl

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

De Crisiscentrale 24/7 operates a 24/7 crisis alarm center (meldkamer) in the Netherlands, providing subscription-based hotline access to a multidisciplinary network of crisis advisors covering crisis management, crisis communication, and psychosocial support for Dutch organizations.

Ownership category

akta.pro rank

Product category

Crisis Management Services

NAICS

Emergency and Other Relief Services (62423)

SIC

Services-Social Services (8300)

akta.pro primary industry

Business Continuity, Crisis Management & Resilience Planning (BPAKADAI)

akta.pro secondary industries

Crisis Communications & Issues Management (BPAFADAE), Turnaround, Restructuring & Crisis Management Consulting (BPAHACAO)

Keywords

• Crisis management services
• Crisis communication consulting
• Emergency response support
• 24/7 alarm center
• Psychosocial crisis support

Headquarters

HQ city

Hilversum

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Annual Membership/Subscription: Fixed annual fee providing 24/7 crisis support readiness. Includes intake scan of crisis organization, training on specific scenarios, participation in crisis exercises, fixed contact person, and discounts on follow-up deployment rates.
2. Custom Professional Services: On-demand crisis management services including specific duty shifts (OvD-BZ, environmental analyst, communication advisor), environmental analyses during crisis/events, training programs, and advisory services.
3. Rapid Response Team (RRT): 72-hour emergency response team providing crisis manager and 24/7 security personnel (minimum 3 guards including BHV), optionally expanded with strategic support like crisis communication advisors, spokespersons, mediators, environmental analysts, and psychosocial support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

De Crisiscentrale 24/7 operates a 24/7 alarm center (meldkamer) that connects client organizations to a multidisciplinary network of crisis advisors via a single phone number. The company delivers acute crisis management, crisis communication, psychosocial support, environmental/media analysis, rapid response security teams, training, and a self-assessment tool (Crisismeter) for Dutch organizations that lack internal crisis readiness.

Product overview

De Crisiscentrale 24/7 operates as an integrated crisis management platform offering a comprehensive suite of crisis support services. The core offering centers on 24/7 crisis hotline and meldkamer (monitoring center) subscription that provides immediate access to crisis experts. This is complemented by three integrated service pillars: Crisismanagement (technical chairing, scenario development, stakeholder analysis, mediation), Crisiscommunicatie (communication strategy, spokesperson support, media monitoring), and Psychosociale Hulpverlening (individual/group reception, peer support coaching). The portfolio includes specialized offerings such as the Crisismeter (self-assessment tool), Rapid Response Team (72-hour security response), Omgevingsanalyses (environmental/media analysis), training and masterclasses including Cyber Crisismanagement, trauma prevention, and refugee reception advisory. Organizations access services through annual subscriptions or on-demand arrangements.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisisondersteuning (Acute Crisis Support)
• Crisismanagement
• Crisiscommunicatie
• Psychosociale Hulpverlening
• Crisismeter
• Omgevingsanalyses
• Specifiek Piket
• Rapid Response Team (RTT)
• Verdiepende Opleiding, Training en Oefening
• Masterclass Cyber Crisismanagement
• Traumapreventie
• Vluchtelingenopvang Advisering
• Aansluiting (Meldkamer Abonnement)

Quantifiable outcome

• Initial contact with operator within 20 seconds
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

14 partnerships are on record, tiered minor and core.

• Alumni Integrale VeiligheidminorStrategic or Co-development PartnerStrategic partner providing expertise in integrated safety. Collaborates on crisis management solutions for client organizations.
• CrisicomminorStrategic or Co-development PartnerStrategic partner specializing in crisis communication. Works with Crisiscentrale on integrated crisis solutions.
• CrisisconnectminorStrategic or Co-development PartnerStrategic partner in crisis management. Provides additional capacity and expertise for client crisis support.
• CrisisprofsminorStrategic or Co-development PartnerStrategic partner offering crisis professional services. Collaborates on client engagements and knowledge sharing.
• Ferweda BeveiligingminorImplementation/ SI/ Consulting PartnerSecurity partner providing physical security expertise. Supports Rapid Response Team operations.
• IntegriprocoreStrategic or Co-development PartnerCore strategic partner offering cybersecurity and crisis management expertise. Co-develops and delivers Masterclass Cyber Crisismanagement training program.
• IVM (Instituut voor Veiligheidsmanagement)minorStrategic or Co-development PartnerPartner specializing in safety management. Provides additional expertise in safety and crisis management.
• Marklandt BCMminorStrategic or Co-development PartnerPartner specializing in Business Continuity Management (BCM). Supports crisis preparedness planning for clients.
• Meester en MeesterminorStrategic or Co-development PartnerConsulting partner providing additional crisis management expertise and services.
• OBI4WancoreTechnology or IntegrationTechnology partner providing media monitoring and environmental analysis tools. Crisiscentrale uses OBI4Wan platform for social media monitoring and environment analysis during crises and events.
• Safety AnalyseminorStrategic or Co-development PartnerPartner specializing in safety analysis. Provides risk assessment and safety expertise for client organizations.
• Van LuykenminorStrategic or Co-development PartnerConsulting partner with expertise in crisis management and organizational safety.
• V&RminorStrategic or Co-development PartnerPartner providing crisis management and safety consulting services.
• In-StaetminorStrategic or Co-development PartnerCollaborative partner in developing the Crisismeter assessment tool. In-Staet can perform detailed analyses for organizations scoring low on the assessment.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• COT Instituut voor Veiligheids- en Crisismanagement: Long-established Dutch institute specializing in safety and crisis management consulting for public and private organizations. Directly comparable to Crisiscentrale on crisis management advisory, BCM, and training, and competes for the same Dutch enterprise and government clients.
• Kekst CNC: International strategic communications firm specializing in crisis, M&A, and corporate communications. Directly comparable to the crisiscommunicatie and reputation management arm of Crisiscentrale, especially for cross-border and high-stakes matters.
• Brunswick Group: Global strategic communications firm with a strong crisis and issues management practice. Closely comparable on the crisis communications pillar of Crisiscentrale's offering, particularly for sensitive corporate reputational matters.

Broad incumbents

• FTI Consulting: Global advisory firm with a dedicated Strategic Communications and Crisis & Litigation segments. Competes for the same enterprise and communications-lead crisis mandates, albeit typically for larger cross-border engagements.
• BCW (Burson Cohn & Wolfe): Global communications agency with deep crisis, issues, and public affairs capabilities. Directly comparable on the crisis communications side of Crisiscentrale's integrated offering.
• Edelman: Global communications firm with a dedicated crisis & risk practice. Overlaps with Crisiscentrale's crisis communications offering but typically serves larger, often international clients.
• Control Risks: Global risk consultancy offering crisis management, response, and resilience services to multinational clients. Overlaps with Crisiscentrale on crisis response and resilience planning, but operates at much greater scale and with international reach.
• Deloitte: Big 4 firm with dedicated Crisis & Resilience practice. Comparable on crisis management and BCM consulting, typically at enterprise scale and bundled with cyber, legal, and risk advisory services.
• KPMG: Big 4 firm with a crisis management, business continuity, and resilience practice serving large enterprises. Competes for higher-end crisis advisory mandates and can bundle BCM with broader consulting work.
• Hill & Knowlton: Global communications consultancy with a long-standing crisis and issues management practice. Competes for crisis communications mandates that overlap with Crisiscentrale's crisiscommunicatie services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/crisiscentrale

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about De Crisiscentrale 24/7