Crossroads Campus

What Crossroads Campus does

Crossroads Campus is a 501(c)(3) nonprofit social enterprise founded in 2010 and headquartered in Nashville, Tennessee, that operates an integrated dual-mission platform combining pet-related commercial services with youth workforce and housing programs. On the commercial side, the organization runs a retail pet supply store and adoption center in a 100-year-old Victorian home in the Germantown neighborhood, two professional grooming salons (Germantown and Buchanan), a self-service dog wash station, and a cat café on Buchanan Street; it also offers a 6-month state-authorized Pet Grooming School preparing students for the AKC Groomer Credential Exam, pet first-aid and CPR classes, humane education courses, and private event space rentals across four venues.

On the human-services side, the organization delivers paid job-training internships for young adults aged 18-25 facing barriers to employment (such as those overcoming poverty, homelessness, or time in foster care), placing participants in the pet retail store, grooming salon, animal care and adoption operations, cat café, and a dog treat bakery. It operates trauma-informed affordable housing — a 4-bedroom pilot opened in 2016 above the Germantown store plus a 22-bedroom second site in North Nashville opened in 2024 — combined with intensive case management and biweekly life-skills workshops. Average program duration is 12-18 months, and there is no imposed time limit on housing stays.

The business model blends earned revenue (retail, grooming, café sales, school tuition at $5,500 per cohort, event space rentals, and pet first-aid classes) with philanthropy including a CHANGE-MAKER recurring monthly donor program at $5-$50 tiers, one-time and memorial gifts, workplace giving, stock and estate gifts, and Kroger Community Rewards. Participants for the youth programs are sourced through referral partnerships with Monroe Harding, Oasis Center, YouthCAN, and Martha O'Bryan Center, with additional community-service collaboration through Park Center and Metro Action Commission. Governance is provided by a Board of Directors led by Chair Karen Christian, Vice Chair Emmylou Harris (the Grammy-winning artist), Secretary Janina Lawrence, and Treasurer Brent Mather; the organization is led by CEO Lisa Stetar and employs 11-50 staff across its Nashville operations.

Name

Crossroads Campus

Legal name

Crossroads Campus

Website

https://crossroadscampus.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Crossroads Campus is a Nashville-based 501(c)(3) social enterprise combining a pet retail store, two grooming salons, a cat café, and a state-authorized grooming school with paid job-training and affordable housing programs for young adults aged 18-25 facing employment barriers.

Ownership category

akta.pro rank

Product category

Youth Workforce Development and Animal Welfare Services

NAICS

Educational Support Services (611710), Educational Services (611)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Workforce Readiness, Career Pathways & Youth Employment Nonprofits (BPAGADAF)

akta.pro secondary industries

Youth & Young Adult Workforce Programs (Out-of-School Youth) (EDAAAOAD), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Work-Based Learning Programs (Internships, Apprenticeships, Community-Based Instruction) (EDAKANAF)

Keywords

• Social enterprise nonprofit
• Youth workforce development
• Affordable housing services
• Pet grooming services
• Humane education programs

Headquarters

HQ city

Nashville, Tennessee

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Retail Pet Supply Sales: Sale of high-quality pet food, treats, toys, and supplies at the Crossroads Pets retail store. All proceeds support the mission of improving lives of youth and animals in the community.
2. Professional Pet Grooming Services: Professional grooming services at two salon locations plus self-service dog wash. All proceeds support the nonprofit mission.
3. Pet First Aid + CPR Training: Fee-based 2-hour in-person pet first aid and CPR classes taught by experienced instructors.
4. Pet Grooming School Tuition: 6-month professional grooming program with tuition of $5,500 plus books and tools. Prepares students for AKC Groomer Credential Exam.
5. Caring Connections Humane Education: Humane education classes offered to students and adults, focusing on proper pet care, communication, patience, and empathy.
6. Donations and Grants: Individual donations (one-time and recurring), memorial and tribute gifts, workplace giving, stock gifts, estate planned giving, and Kroger Community Rewards. CHANGE-MAKER monthly donor program.
7. Event Space Rental: Four private event spaces available for meetings and parties including the Café, Training Room, and Board Room.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Crossroads Campus is a 501(c)(3) nonprofit social enterprise that delivers paid job training in pet-related careers, income-based affordable housing, and intensive case management for young adults ages 18-25 facing barriers to employment, while operating pet retail, professional grooming, grooming school, and a cat café whose proceeds fund the mission. The organization also rescues and adopts out unwanted dogs and cats, offers humane education and pet first aid classes, and rents private event spaces. All commercial activities are interlocked with youth program operations, with young adult interns working as paid employees across the social enterprise.

Product overview

Crossroads Campus is a 501c3 nonprofit social enterprise operating multiple interconnected programs focused on the healing power of the human-animal bond. The organization functions as a unified platform combining pet retail (Crossroads Pets – Shop & Adopt), professional pet services (grooming salons, self-wash, and grooming school), and a cat café, alongside human services programs (job training, affordable housing, and humane education). All commercial activities—retail sales, grooming services, and café operations—fund the mission programs while simultaneously providing paid job training internships for young adults facing barriers to employment. The portfolio includes 11 distinct products spanning pet retail, animal adoptions, professional grooming, educational programs, housing services, and event spaces.

Differentiator

Problem solved

Functional benefit

Products and services

• Crossroads Pets - Shop & Adopt (Retail Pet Supply Store) A retail pet supply store in a historic Germantown Victorian home offering high-quality pet food, treats, toys, and on-site adoptable dogs and cats. Designed for Nashville pet owners and animal lovers, with all proceeds funding Crossroads Campus youth and animal welfare programs. Young adults in the job training program also work in the store as paid employees.
• Pet Grooming Services Professional dog and cat grooming offered at two Crossroads salon locations (Germantown and Buchanan) in Nashville, including full spa days, partial grooms, bath and brush services, and nail trims. Named 'Favorite Dog Groomer' across Nashville Nextdoor neighborhoods. All proceeds support the Crossroads Campus nonprofit mission.
• Self-Service Dog Wash

Quantifiable outcome

• On average, young adults are in the job training program for about 12-18 months
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Monroe HardingcoreOthersReferring agency for the Affordable Housing Program. Young adults are referred to Crossroads by partnering agencies including Monroe Harding.
• Oasis CentercoreOthersReferring agency for the Affordable Housing Program. Oasis Center refers young adults to Crossroads housing and services.
• YouthCANcoreOthersReferring agency for the Affordable Housing Program. YouthCAN refers young adults to Crossroads housing and services.
• Martha O'Bryan CentercoreOthersReferring agency for the Affordable Housing Program. Martha O'Bryan Center refers young adults to Crossroads housing and services.
• Park CenterminorOthersCommunity service provider that Crossroads connects young adults to as part of comprehensive case management services.
• Metro Action CommissionminorOthersCommunity service provider that Crossroads connects young adults to as part of comprehensive case management services.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Best Friends Animal Society: Best Friends Animal Society is a national leader in animal welfare with adoption centers, retail partnerships, and a Sanctuary in Utah. Comparable as a large-scale nonprofit operating pet adoption and retail-adjacent programs at national scale, though without Crossroads' integrated youth services.
• Covenant House: Covenant House is a national nonprofit providing housing and supportive services for youth experiencing homelessness. Comparable as a youth housing and supportive services nonprofit with intensive case management, though operating at much larger scale and without the integrated pet services component.
• PetSmart Charities: PetSmart Charities is the largest funder of animal welfare in North America, supporting adoption and pet-related workforce programs. Comparable as a pet-services nonprofit adjacent to retail and workforce development, though operating at a national grantmaking scale rather than as a direct service provider.

Direct peers

• Tony La Russa's Animal Rescue Foundation (ARF): ARF is a Bay Area nonprofit operating pet adoption, retail, and humane education programs from a single campus. Comparable as a community-based nonprofit combining pet retail, adoption, and educational programming, similar in scope and structure to Crossroads' Nashville operation.
• PAWS Chicago: PAWS Chicago is a nonprofit animal welfare organization that operates a high-volume pet adoption center, low-cost spay/neuter clinic, and a retail pet store in Chicago. Comparable as a nonprofit operating pet retail and adoption services with a community mission lens, though without Crossroads' youth workforce development component.
• San Francisco SPCA: San Francisco SPCA operates a pet adoption center, veterinary services, grooming, and a retail store, with a long history of humane education. Comparable as a multi-service nonprofit pet organization combining retail, adoption, and educational programming in a single metropolitan market.
• Genesys Works: Genesys Works provides workforce readiness training and paid corporate internships for high school students from underserved communities. Comparable as a youth-focused nonprofit with paid internship structure and competency-based skill progression, similar to Crossroads' job training program model.
• Year Up: Year Up is a workforce development nonprofit providing paid internships and career training for young adults facing barriers to employment. Comparable as a youth workforce development nonprofit with paid internship structure and competency-based progression, though focused on tech and business careers rather than pet services.
• Per Scholas: Per Scholas provides tuition-free technology training and career pathways for individuals from underserved communities. Comparable as a nonprofit offering credential-linked workforce training with employer-aligned outcomes, similar to Crossroads' grooming school credential model.
• Tree House Humane Society: Tree House Humane Society operates adoption, low-cost veterinary services, and youth volunteer programs in Chicago. Comparable as a mid-sized urban pet welfare nonprofit combining adoption services with youth engagement and retail-adjacent programming.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/crossroadscatcafe
• Facebookfacebook.com/CrossroadsCampus
• LinkedInlinkedin.com/company/crossroads-campus

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossroads Campus