Crosstown Family Health Team

What Crosstown Family Health Team does

Crosstown Family Health Team is a primary healthcare clinic located at 1286 Weston Road in the York neighbourhood of Toronto, Ontario, operating under Ontario's publicly funded Family Health Team model. The clinic provides team-based primary care through a multi-disciplinary approach integrating eight family physicians (Dr. den Boer, Dr. Sun, Dr. Park, Dr. Ghaffar, Dr. Jetha, Dr. Tang, Dr. Chan, Dr. Abdallah) with allied health professionals including a registered dietitian, clinical pharmacist, chiropractor, registered nurse, and social worker. It serves individual patients and families in the Toronto area seeking comprehensive primary healthcare — including family medicine, walk-in services on weekends and holidays, mental health counselling, chronic disease management, nutrition programs, immunizations, and musculoskeletal care — and is actively accepting new patients through an online intake form.

The service portfolio spans core family medicine appointments, weekend and holiday walk-in clinic hours (7-11 AM), and specialty offerings such as Dr. Park's Medical and Cosmetic Clinic providing Botox and dermal filler treatments. Patient-facing technology includes online appointment booking through the Avaros platform and digital intake via Google Forms, while the Heatwave Registry — built on CognisantMD — supports wellness check-in calls for vulnerable patients during extreme heat events. Allied health programming covers mental health support, nutrition education (Mindful Eating, Craving Change, Why Weight), smoking cessation, and chronic disease self-management.

As a teaching site affiliated with Toronto Metropolitan University, Crosstown FHT supports medical education and residency training. Revenue is not publicly disclosed; the organization operates within Ontario's provincial healthcare funding framework, receiving compensation primarily through OHIP-billed physician services, with supplementary cash-pay revenue from uninsured services (e.g., prescription renewals without assessment) and cosmetic treatments. The clinic is privately operated under Kate Malisani as Executive Director, with no parent company, institutional investor, or external funding involvement disclosed in available materials.

Name

Crosstown Family Health Team

Legal name

Crosstown Family Health Team

Website

https://crosstownfht.ca

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Crosstown Family Health Team is a publicly funded primary healthcare clinic in Toronto operating under Ontario's Family Health Team model, delivering team-based family medicine, walk-in, allied health, and cosmetic services from a single location affiliated with Toronto Metropolitan University.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Offices of Physicians (6211), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

akta.pro secondary industries

Public/County Primary Care Clinics (HLAFAGAI), After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

Keywords

• Primary healthcare services
• Family medicine clinic
• Walk-in clinic
• Multidisciplinary healthcare
• Allied health services

Headquarters

HQ city

Toronto, ON

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Distribution channels1 record

Marketing channels3 records

Core offering

Crosstown Family Health Team operates as a primary care clinic offering family medicine appointments, weekend and holiday walk-in services, and an inter-professional care model that integrates allied health professionals (dietitian, pharmacist, chiropractor, nurse, social worker) alongside family physicians. The clinic also delivers specialty services through Dr. Park's Medical and Cosmetic Clinic (Botox and fillers), preventive care programs, and patient education resources, all accessed at a single Toronto location with online booking capability.

Product overview

Crosstown Family Health Team is a primary healthcare clinic that operates as a unified family health team model. The core offering includes online appointment booking and walk-in clinic services. The clinic provides team-based patient care through an inter-professional approach, with services from family doctors (Dr. Sun, Dr. den Boer, Dr. Park, Dr. Ghaffar, Dr. Jetha, Dr. Tang, Dr. Chan, Dr. Abdallah), along with allied health professionals including a dietitian, pharmacist, chiropractor, nurse, and social worker. Specialty services include Dr. Park's Medical and Cosmetic Clinic offering Botox and filler treatments. Additional programs include patient education resources, nutrition tools, and the Heatwave Registry for vulnerable patient safety during extreme weather.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Doctor Appointment Booking Patient-facing online booking system allowing patients to schedule in-person, phone, and virtual appointments with clinic doctors through the Avaros platform.
• Walk-In Clinic Services Walk-in appointments available on weekends (7AM-11AM) and holidays for patients needing immediate medical attention without scheduled appointments.
• Dr. Park Medical and Cosmetic Clinic Medical and cosmetic treatment services including Botox and dermal filler treatments with initial free consultations and new client discounts.
• Chiropractor Services Assessment, diagnosis and management of musculoskeletal disorders including neck, back, shoulder, hand/wrist, knee, and ankle/foot injuries, with workshops on pain management.
• Clinical Pharmacist Services Medication reviews, diabetes teaching, lung health programs, smoking cessation support, and system navigation for drug reimbursement programs.
• Registered Dietitian Services Individualized nutrition education and group programs including Mindful Eating Program, Craving Change Program, and Why Weight program for various dietary needs.
• Social Worker Services Individual assessment, counselling, education and group work addressing anxiety, depression, chronic disease management, stress, and connecting patients with community resources.
• Registered Nurse Services Initial assessments, immunizations, suture removal, pap smears, smoking cessation support, patient education, and system navigation services.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

One partnership is on record.

• Toronto Metropolitan UniversitycoreStrategic or Co-development PartnerCrosstown Family Health Team operates as a teaching site affiliated with Toronto Metropolitan University (TMU), providing medical education and training opportunities for medical students and residents.

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• TELUS Health MyCare: TELUS Health operates a large, established Canadian primary care and virtual health platform with physician clinics in BC and other provinces, representing a scaled incumbent that competes for primary care mindshare and patient flow in Canadian cities including Toronto.
• Well Health Technologies: Well Health is a publicly listed Canadian digital health company operating a network of primary care and allied health clinics across multiple provinces, comparable as a broader incumbent in the Canadian primary care delivery space.
• Shoppers Drug Mart / Loblaw Health Clinics: Loblaw/Shoppers Drug Mart operates in-store pharmacist-led walk-in clinics across Canada, serving as a broad incumbent alternative for routine and episodic primary care visits that otherwise might flow to community clinics like Crosstown.

Emerging players

• Dialogue Health: Dialogue is a Canadian virtual care and employee health benefits platform offering primary care and allied health services; comparable as a digitally-enabled multidisciplinary care provider competing for similar patient segments.
• Maple: Maple is a Canadian virtual primary care platform connecting patients with physicians for same-day online visits; it overlaps with Crosstown's appointment-based primary care model and competes for the same walk-in/same-day demand in Toronto.

Regional players

• Toronto Western Hospital Family Health Team: Other Toronto-area Family Health Teams operating under the same Ontario FHT model and Ministry of Health framework; comparable in team-based primary care delivery but competing in adjacent neighborhoods rather than directly head-to-head.

Direct peers

• Appletree Medical Group: Appletree Medical Group operates a multi-location network of family medicine and walk-in clinics across Ontario, directly comparable to Crosstown's family-physician + walk-in model with similar OHIP-funded economics and Toronto-area footprint.
• Medcan: Medcan is a Toronto-based preventive and primary care clinic offering team-based care, executive health, and wellness programs — directly comparable to Crosstown's multidisciplinary, prevention-oriented FHT model in the same metro area.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/crosstown-family-health-team

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crosstown Family Health Team