Conflict Resolution Service

What Conflict Resolution Service does

Conflict Resolution Service (CRS) is a Canberra-based not-for-profit organisation founded in 1988 (some sources reference 1989) that provides trauma-informed conflict resolution, family dispute resolution, mediation, and therapeutic services across the Australian Capital Territory. The organisation operates a portfolio of specialised programs including Family Dispute Resolution (mediators accredited by the Attorney-General's Department to issue s60i Certificates under the Family Law Act 1975), Workplace Mediation, Safe and Connected Youth Program (which includes a pioneering therapeutic accommodation facility for children aged 8-15), Family Support Program, Family Connections Program (delivered in partnership with Multicultural Hub), Be.Me. Program for young men aged 12-18, Sustaining Families Program for children aged 0-17 at risk of entry to Out of Home Care, and Parenting Programs. The underlying service model is a multi-disciplinary clinical framework combining accredited mediation, trauma-informed counselling, case management, and family group conferencing, delivered by a team of 22 staff including family mediators, therapeutic case managers, family counsellors, and youth workers.

The business model is a hybrid of government grant funding and fee-for-service revenue. The majority of program delivery is funded by ACT Government and Australian Government agencies (ACT Government, Community Services Directorate, ACT Education Directorate, Child and Youth Protection Services, and the Attorney-General's Department), making most services free to eligible participants. A transaction-fee revenue stream exists for Family Dispute Resolution mediation, priced at A$550 per intake interview, A$1,699 per party for a 4-hour mediation session (with additional hourly rates above 4 hours), and A$300 per s60i Certificate. Donations from individuals, corporates (e.g., IKEA), and community organisations (e.g., Rotary Club of Canberra) provide supplemental income. Go-to-market is referral-driven: self-referrals via online forms, professional referrals from schools, government agencies, Child Protection Services, Police, and multicultural organisations, and court-ordered mediation bookings through the ACT Magistrates Court. The customer base spans children/youth aged 0-25, families (including multicultural and CALD communities), separating couples, workplaces, and government/community referrers. CRS is also a Recognised Training Provider under the Australian Mediator & Dispute Resolution Accreditation Standards (AMDRAS), enabling it to deliver accreditation and training as a further service line.

Name

Conflict Resolution Service

Legal name

Conflict Resolution Service

Website

https://crs.org.au

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Conflict Resolution Service is a Canberra-based not-for-profit founded in 1988 that delivers trauma-informed family dispute resolution, mediation, and youth/family therapeutic programs across the ACT, serving children, families, separating couples, and workplaces primarily through government grants and referral pathways.

Ownership category

akta.pro rank

Product category

Family Mediation and Conflict Resolution Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Legal Services (8111)

akta.pro primary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

akta.pro secondary industries

Restorative Practices, Conflict Resolution & Discipline Alternatives (EDAKAMAG), Family Engagement & Caregiver Support Programs (SEL/Mental Health) (EDAKAMAK)

Keywords

• Family mediation services
• Dispute resolution training
• Youth conflict support
• Therapeutic family counselling
• Workplace mediation services

Headquarters

HQ city

Phillip

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Government Grants and Funding: CRS is a not-for-profit organization funded by ACT Government and Australian Government agencies to deliver children, youth and family services, community development programs, and court-referred mediation services.
2. Fee-for-Service Mediation: Mediation services are charged on a per-session basis including intake interviews ($550), mediation sessions ($1,699 per party for 4 hours + additional hourly rates), and Section 60I Certificates ($300 each).
3. Donations: CRS accepts donations from individuals and organizations to support their programs and services for families and young people.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Conflict Resolution Service delivers accredited Family Dispute Resolution and Workplace Mediation alongside a suite of children, youth and family programs that include therapeutic outreach support and a residential circuit-breaker accommodation facility. Services are trauma-informed and evidence-based, with mediators accredited by the Attorney-General's Department to issue s60i Certificates under the Family Law Act 1975, and programs are delivered free to eligible participants through government funding.

Product overview

Conflict Resolution Service offers a suite of interconnected programs and services designed to prevent, manage, and resolve family and community conflicts. The core offerings include Family Dispute Resolution (accredited mediation with s60i Certificate issuance), Workplace Mediation, and Children, Youth & Family Services. The family services portfolio comprises multiple specialized programs: Family Support Program (ages 8-25), Family Connections Program (ages 15-24, in partnership with Multicultural Hub), Safe and Connected Youth Program (ages 8-15 with therapeutic accommodation), Sustaining Families Program (ages 0-17), Be.Me. Program (for young men 12-18), and Parenting Programs. The organization also provides Court Ordered Mediation Booking and Community Development including WECAN Training. Services are trauma-informed, evidence-based, and available at no cost to participants, with CRS functioning as a Recognised Training Provider under Australian Mediator & Dispute Resolution Accreditation Standards.

Differentiator

Problem solved

Functional benefit

Brands

• Be.Me. Program: Program empowering young men aged 12-18 to break free from cycles of violence and create lasting positive change.
• Safe and Connected Youth Program
• Family Support Program
• Family Connections Program
• Sustaining Families Program
• WECAN Training

Products and services

• Family Dispute Resolution

Quantifiable outcome

• 80% of young people remained connected to family
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

18 partnerships are on record, tiered core and minor.

• ACT GovernmentcoreStrategic or Co-development PartnerACT Government provides core funding for CRS programs including Safe and Connected Youth Program, Family Support Program, and community development initiatives through various directorates.
• ACT Magistrates CourtcoreStrategic or Co-development PartnerCourt-referred mediation services for families involved in legal proceedings; CRS handles court-ordered mediation bookings.
• ACT Education DirectoratecoreStrategic or Co-development PartnerCollaboration with schools for youth referrals, school-based presentations, and professional development for youth workers at educational institutions.
• Child and Youth Protection Services (CYPS)coreStrategic or Co-development PartnerReferral pathway for children and young people requiring family support and therapeutic services.
• Community Services DirectoratecoreStrategic or Co-development PartnerACT Government directorate providing funding and policy alignment for community services.
• Multicultural Hub (mHub)coreStrategic or Co-development PartnerCollaborative partner in Family Connections Program providing inclusive support to young people and families with focus on multicultural community.
• Access CanberraminorStrategic or Co-development PartnerACT Government service access point for community referrals and information sharing.
• Youth Coalition of the ACTcoreStrategic or Co-development PartnerPeak body for youth services providing advocacy, networking, and collaborative initiatives for youth support.
• Rotary Club of CanberraminorGTM or Marketing PartnerCommunity supporter providing donations and support for program initiatives including therapeutic accommodation facility.
• MBSFMminorGTM or Marketing PartnerCommunity supporter contributing to CRS programs and facility development.
• Relationships AustraliaminorStrategic or Co-development PartnerRelated family and relationship service provider in the ACT region.
• Legal Aid ACTminorStrategic or Co-development PartnerLegal services provider for families requiring legal advice alongside mediation services.
• IKEAminorGTM or Marketing PartnerCorporate supporter providing donations for therapeutic accommodation facility furnishing.
• Australian Government (Attorney-General's Department)coreStrategic or Co-development PartnerFederal government department providing mediator accreditation standards and funding for family dispute resolution services.
• ACT Council of Social Service (ACTCOSS)minorStrategic or Co-development PartnerPeak council for social services in ACT representing community organizations.
• Winnunga Nimmityjah Aboriginal Health and Community ServicesminorStrategic or Co-development PartnerAboriginal community controlled health service providing culturally appropriate support to Aboriginal families.
• Women's Legal CentreminorStrategic or Co-development PartnerLegal service providing support for women and families in legal matters.
• ACT PoliceminorStrategic or Co-development PartnerPolice referrals for families and young people requiring support services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Berry Street: Major Australian family services organisation running family preservation, out-of-home care alternatives and youth homelessness programs. Comparable to CRS because of shared family reunification and youth homelessness outcomes focus, particularly with respect to the Safe and Connected Youth Program and Sustaining Families Program.
• OzChild: National not-for-profit delivering family support, family preservation and intensive therapeutic interventions aimed at preventing out-of-home care. Comparable to CRS because of parallel focus on evidence-based family preservation and youth support programs.
• Uniting (Uniting Care): Large Australian community services provider delivering family, youth and community programs across multiple states. Comparable to CRS because of overlapping family conflict, youth homelessness and community development service lines.
• MacKillop Family Services: Catholic agency delivering residential care, family services and therapeutic programs across Australia. Comparable to CRS because it combines therapeutic residential care with family reunification and case management, overlapping with the Safe and Connected Youth and Sustaining Families programs.
• Anglicare Australia: Federation of state-based Anglican agencies delivering community services including family support, counselling and financial counselling. Comparable to CRS due to overlap in family support, community development and referral-driven service models, albeit at a broader scale.
• Centacare: Large Catholic-affiliated network delivering family support, counselling and mediation services across Australia. Comparable to CRS because of overlapping family services, mediation, and community development offerings, though Centacare operates across multiple states rather than a single jurisdiction.

Direct peers

• Relationships Australia: Australia's largest provider of family relationship and dispute resolution services, including Family Dispute Resolution and s60i certificate issuance. Directly comparable to CRS because both deliver accredited mediation and family support programs across overlapping customer segments, and Relationships Australia is explicitly listed as a partner.
• Act for Kids: Australian charity providing therapeutic services for children who have experienced abuse, neglect and family conflict. Comparable to CRS because both deliver trauma-informed therapeutic support to children and families, with similar case management and reunification objectives.

Regional players

• Legal Aid ACT: ACT-specific legal services body providing advice and representation in family law matters. Comparable to CRS because both serve separating couples navigating the ACT family law system and are explicitly partnered via referral pathways.

Emerging players

• Kids Helpline: National 24/7 counselling service for young people, with complementary family and youth support resources. Comparable to CRS in that it addresses youth emotional wellbeing and family conflict, but delivers primarily digital/telecounselling rather than face-to-face mediation or therapeutic accommodation.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@CRSCanberra
• Facebookfacebook.com/CRSCanberra
• LinkedInlinkedin.com/company/crscanberra
• Instagraminstagram.com/conflictresolutionservice

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conflict Resolution Service