Community Services Agency of Mountain View and Los Altos

What Community Services Agency of Mountain View and Los Altos does

Community Services Agency of Mountain View and Los Altos (CSA) is a 501(c)(3) nonprofit social services organization founded in 1957 and headquartered at 204 Stierlin Road, Mountain View, California. It operates as the designated community safety-net for Mountain View, Los Altos, and Los Altos Hills in Santa Clara County, serving approximately 6,000 unduplicated low-income individuals, families, seniors (60+), homeless individuals, and immigrant residents annually. The organization delivers a coordinated suite of six core programs: Emergency Financial Assistance for rent and utilities (delivered through the Santa Clara County Homelessness Prevention System), a Food & Nutrition Center distributing over one ton of food per workday, Senior Case Management (including intensive clinical case management with El Camino Hospital), a Senior Lunch & Nutrition Program serving ~200 seniors daily at the Mountain View Senior Center, Homeless Services providing housing case management and shelter referrals, and an Outreach and Engagement Department offering free community workshops on immigration, tenant rights, and domestic violence. Supporting programs include Immigration Resources, Back-to-School (serving ~700 children), Holiday Sharing (~331 families), a Young Professionals volunteer group, and a Legacy Circle planned-giving program. A specialized Aunt Bette Fund allocates up to $50,000 annually for 20 years to senior housing needs.

The organization employs 33 staff and is led by Executive Director Tom Myers, who has served for over 25 years. CSA has no proprietary technology stack — its core capability is human-driven case management, multilingual service delivery (Chinese, Spanish, Russian), and coordination across an embedded partner ecosystem that includes Santa Clara County, City of Mountain View, El Camino Hospital, Second Harvest Food Bank, Hidden Villa, faith communities, and the Mountain View-Los Altos Union High School District. Its technology posture is explicitly non-technical: no APIs, no AI/ML capabilities, no proprietary software.

CSA's revenue model is entirely donation- and grant-based. All services are provided free of charge to eligible clients. Revenue streams include individual donations, foundation and corporate grants (notably Google.org: $1M in October 2023 and $200K COVID-relief grant in April 2020; State of California: $1.5M facility grant in July 2023; El Camino Health Care District: $11M to local health programs including CSA in August 2023), government contracts from Santa Clara County and City of Mountain View, and planned giving through the Legacy Circle. The organization reports a 4-star Charity Navigator rating with an 80-cent program efficiency ratio (80 cents of every donated dollar going to direct client services). Revenue figures are not publicly disclosed.

Name

Community Services Agency of Mountain View and Los Altos

Legal name

Community Services Agency of Mountain View, Los Altos and Los Altos Hills

Website

https://csacares.org

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Services Agency of Mountain View and Los Altos is a 501(c)(3) nonprofit safety-net organization founded in 1957, serving approximately 6,000 low-income individuals, seniors, homeless persons, and immigrants annually in Mountain View, Los Altos, and Los Altos Hills through emergency assistance, food distribution, senior case management, and homeless services.

Ownership category

akta.pro rank

Product category

Human Services Nonprofit

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Services for the Elderly and Persons with Disabilities (624120), Community Food Services (62421), Emergency and Other Relief Services (624230), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Community Centers & Neighborhood Support Services (BPAGAEAL), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Social services nonprofit
• Emergency financial assistance
• Food and nutrition programs
• Senior case management
• Homeless prevention services

Headquarters

HQ city

Mountain View, CA - California

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Individual Donations: CSA relies heavily on individual donors for financial contributions. The organization promotes one-time gifts, monthly giving, and major gifts through its website and outreach materials.
2. Foundation and Corporate Grants: CSA receives grants from foundations and corporate partners including Google.org, state funding ($1.5M from California), and local government sources.
3. Planned Giving and Legacy Gifts: CSA operates a Legacy Circle program encouraging bequests, beneficiary designations, Qualified Charitable Distributions from IRAs, and other estate planning vehicles. The Aunt Bette Fund provides $50,000 annually for 20 years from a legacy gift.
4. Government Funding: CSA receives funding from Santa Clara County, City of Mountain View, and state sources for various programs including Senior Nutrition Program and Homeless Prevention Services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Community Services Agency is a 501(c)(3) nonprofit safety net organization offering free social services to low-income individuals and families, seniors (60+), and homeless or at-risk populations in Mountain View, Los Altos, and Los Altos Hills. Core offerings include emergency financial (rent and utility) assistance through the Santa Clara County Homelessness Prevention System, a Food & Nutrition Center distributing over one ton of food daily, senior case management with El Camino Hospital, a senior lunch program, and homeless services including housing case management and rapid rehousing.

Product overview

Community Services Agency of Mountain View and Los Altos operates as a social services nonprofit organization offering a coordinated suite of programs designed to serve as the community's safety net. The organization provides six core service programs: Emergency Financial Assistance for rent and utilities, a Food & Nutrition Center distributing food to those in need, Senior Case Management for elderly individuals, a Senior Lunch & Nutrition Program providing daily meals, Homeless Services including case management and housing assistance, and an Outreach and Engagement Department connecting vulnerable populations to services. Supporting programs include Immigration Resources, Back to School and Holiday Sharing seasonal initiatives, a Young Professionals volunteer group, a Legacy Circle planned giving program, and a Community Navigator volunteer training program. The Aunt Bette Fund provides specialized housing assistance for seniors. Together, these programs serve approximately 6,000 individuals annually across Mountain View, Los Altos, and Los Altos Hills.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Financial (Rent & Utility) Assistance Provides financial assistance for rent, PG&E bills, work clothing, transportation vouchers, and limited dental, vision, and prescription assistance for uninsured children. Operated as part of the Santa Clara County Homelessness Prevention System (HPS) program for low-income families at risk of homelessness.
• Food & Nutrition Center Choice-based grocery food pantry distributing over one ton of food each work day, including fresh dairy and produce, to low-income individuals and families. Includes nutrition education, workshops, and recipes. Open three days per week at Mountain View headquarters plus mobile off-site distribution.
• Senior Case Management In-home assessments, counseling, and referrals by geriatric social worker/case managers to help seniors live independently. Intensive case management arm partnered with El Camino Hospital deploys a specialized social worker, RN case manager, and LVN case manager for seniors with chronic health conditions.
• Senior Lunch & Nutrition Program Subsidized hot, nutritious lunches prepared on-site at the Mountain View Senior Center for anyone over 60, five days per week. Includes entertainment, dancing, bingo, and health and nutrition education. Funded by County of Santa Clara, City of Mountain View, and CSA.
• Homeless Services Case management, direct assistance, and referral services for homeless individuals and families, including housing assistance, benefits and health services navigation, and financial assistance with one month's rent once clients secure employment and housing. Delivered in partnership with Santa Clara County, other nonprofits, and faith communities.
• Outreach and Engagement Department Provides leadership to ensure all programs and services are accessible to vulnerable communities through training community leaders, field staff outreach, and partnerships. Offers FREE educational workshops and legal clinics on immigration, tenant rights, and domestic violence.
• Immigration Resources Directory of organizations and partnerships committed to accessible services for undocumented individuals and mixed-status households, including emergency services, family and basic needs resources, legal documentation support, health and wellness resources, and resilience and education materials.
• Back to School Program Annual program distributing backpacks, school supplies, and gift cards for new school clothing and shoes to children from low-income families. Supports approximately 700 children annually.
• Holiday Sharing Program Provides food and gift cards to families during the holiday season. Distributes toys and gifts to approximately 331 low-income families annually.
• Young Professionals Group Action-oriented service group of socially conscious young professionals who raise awareness about local poverty through fundraising, advocacy, social, and volunteer efforts. Hosts annual wine tasting fundraiser 'Empty Glasses' and provides leadership opportunities.
• Legacy Circle Estate planning program where members name CSA as beneficiary of their estate. Members receive recognition in Annual Report and invitations to special events. Options include bequests, retirement fund beneficiaries, and life insurance beneficiaries.
• Community Navigator Program Provides educational trainings for volunteers to become community leaders. Offers FREE community workshops and legal clinics about immigration, tenant rights, and public benefits. Includes outreach through tabling and door-knocking.
• Aunt Bette Fund Earmarks up to $50,000 annually for 20 years to help senior clients with housing needs including full or partial rental assistance, utility assistance, adaptive equipment, home repairs, and other related needs. Funded by estate of Elizabeth Ruth Wallace.

Quantifiable outcome

• Serves over 6,000 unduplicated individuals annually
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered minor and core.

• La Piana ConsultingminorImplementation/ SI/ Consulting Partner · 1 April 2026CSA engaged La Piana Consulting to assist with developing a new strategic plan. La Piana is nationally recognized for nonprofit consulting and strategic planning expertise.
• Sacred Heart Community ServicecoreStrategic or Co-development PartnerCSA partners with Sacred Heart Community Service as part of the Santa Clara County Homelessness Prevention System (HPS) program to provide emergency rental and utility assistance to low-income families at risk of homelessness.
• Santa Clara County Office of Supportive HousingcoreStrategic or Co-development PartnerCSA collaborates with Santa Clara County's Office of Supportive Housing on the Homelessness Prevention System (HPS) program providing temporary financial assistance, legal support, and case management.
• Destination: HomecoreStrategic or Co-development PartnerPartner in the county-wide effort to prevent homelessness through the HPS program, contributing to coordinated outreach and housing assistance efforts.
• El Camino HospitalcoreStrategic or Co-development PartnerPartnership providing intensive case management for seniors with chronic health conditions. Includes specialized social worker, RN case manager, and LVN case manager working with CSA's senior services program.
• Second Harvest Food BankcoreStrategic or Co-development PartnerMajor food supplier for CSA's Food & Nutrition Center, helping source nutritious food items distributed to low-income families.
• Hidden VillacoreStrategic or Co-development PartnerPartner providing food donations to CSA's food pantry program, with Hidden Villa's pigs helping reduce grocery store donation waste.
• Santa Clara County Aging and Adult Service DepartmentcoreStrategic or Co-development PartnerFunding partner for the Senior Nutrition Program providing hot lunches at the Mountain View Senior Center five days per week.
• City of Mountain ViewcoreStrategic or Co-development PartnerPartner and funder for the Senior Nutrition Program and various community services. CSA also has partnerships with the City for other community programs.
• Santa Clara County (Here-4-U Hotline)coreStrategic or Co-development PartnerCounty-run Here-4-U Hotline (408-385-2400) provides shelter placement referrals for homeless individuals and families in Santa Clara County.
• Hope's CornerminorStrategic or Co-development PartnerPartnership providing prepared meals, showers, and laundry service on Mondays, Wednesdays, and Saturdays at 748 Mercy St, Mountain View.
• LifeMovesminorStrategic or Co-development PartnerPartner providing prepared meals, showers, and laundry service, working with CSA on serving homeless individuals.
• Mountain View-Los Altos Union High School DistrictcoreStrategic or Co-development PartnerCSA provides English Language Learner Case Management connecting Mountain View-Los Altos Union High School District ELL students and families to community resources for academic success.
• Move MVminorStrategic or Co-development PartnerPartnership providing safe parking and housing case management for individuals and families living in vehicles, operating 7 days a week.
• Local Faith CommunitiescoreStrategic or Co-development PartnerCSA partners with local faith communities to reach out to homeless individuals, provide case management, and connect them to shelter and housing programs.
• 17 Local Churches (Alpha Omega Shelter)coreStrategic or Co-development PartnerCSA originally launched Homeless Services in 1989 through cooperation with 17 local churches providing the Alpha Omega Shelter.
• Mountain View-Los Altos Adult EducationminorStrategic or Co-development PartnerFormer CSA ESL transportation service now operated through Mountain View-Los Altos Adult Education.

Scale indicators5 records

Recent moves12 records

Expansion highlights4 records

Direct peers

• LifeMoves: LifeMoves is a direct peer providing shelter, housing, and supportive services to homeless individuals and families across Silicon Valley. CSA's Homeless Services coordinates with LifeMoves for shelter placement and meals—mirroring core services and client base.
• Sacred Heart Community Service: Sacred Heart Community Service is a direct peer—a neighboring community-based nonprofit in Santa Clara County providing emergency rent/utility assistance, food, and homeless prevention services. CSA and Sacred Heart are co-partners in the county's Homelessness Prevention System, making them operationally and programmatically near-identical.
• Second Harvest of Silicon Valley: Second Harvest is a direct peer as the major food-distribution partner for CSA and the dominant food bank serving Santa Clara/San Mateo counties. Both organizations operate food-distribution programs targeting low-income populations with similar funding sources (donors, grants, government).
• Sunnyvale Community Services: Sunnyvale Community Services is a direct peer—another Santa Clara County safety-net nonprofit providing emergency financial assistance, food, and case management to low-income residents. Same service model, same funding ecosystem, same client profile, only differing in service city.
• Catholic Charities of Santa Clara County: Catholic Charities of Santa Clara County is a direct peer offering emergency assistance, immigration legal services, senior programs, and food across the same geographic area. Both serve overlapping immigrant, low-income, and senior populations with comparable referral-based service models.

Regional players

• Destination: Home: Destination: Home is a regional player—a public-private partnership focused exclusively on homelessness prevention in Santa Clara County. CSA is a delivery partner; Destination: Home operates at the systems/funding-coordination level rather than direct service.

Emerging players

• Hope's Corner: Hope's Corner is an emerging peer—a smaller Mountain View-based nonprofit providing meals, showers, and laundry to homeless and low-income residents. Overlaps with CSA on food and homeless services but operates at smaller scale and with narrower service breadth.

Others

• El Camino Health (El Camino Hospital): El Camino Hospital is an ecosystem peer—CSA's primary healthcare partner for senior case management. It is not a social-services peer but is comparable in serving the same senior population in Mountain View with overlapping case-management capability and shared RN/LVN staffing.

Broad incumbents

• St. Anthony's Foundation: St. Anthony's Foundation is a broad incumbent—a larger, well-established Bay Area nonprofit providing a comprehensive safety net of meals, housing, and social services. While geographically anchored in San Francisco, it represents the operating model and program mix CSA pursues within a single county.
• Salvation Army Silicon Valley: Salvation Army Silicon Valley is a broad incumbent—a national nonprofit with local presence providing emergency rent/utility assistance, food, shelter, and holiday programs. Comparable service breadth and client base, though operating at a larger scale across multiple geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCzJvg7eMuKaV9nFK4kMTq6g
• Facebookfacebook.com/CSAcaresMV
• LinkedInlinkedin.com/company/community-services-agency-of-mountain-view-and-los-altos

Revenue estimate

Valuation estimate

Number of profiles

Profiles30 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Community Services Agency of Mountain View and Los Altos