Texas Attorney General - Child Support Division

What Texas Attorney General - Child Support Division does

The Texas Attorney General - Child Support Division is a division of the Office of the Attorney General of Texas, operating as a state government agency under Texas Family Code authority to enforce child support orders. It serves Texas parents involved in child support arrangements, both custodial and non-custodial, plus Texas employers obligated to withhold support from wages. Core operations include locating non-custodial parents, establishing paternity, establishing and enforcing support orders, and collecting and distributing child support payments.

The agency's primary technology platform is Child Support Interactive (CSI), an online portal and mobile app enabling parents to access case information, make payments, and manage accounts. This is supplemented by 50+ physical office locations across major Texas metros and regional cities, 30+ TouchPay-branded payment kiosks hosted at county courthouses and sheriff offices, a toll-free phone support center (800-252-8014), and an Access & Visitation program with 150+ contracted providers delivering mediation, supervised visitation, parenting education, and neutral exchange services. The P.A.P.A. (Parenting Apart) training calendar and Child Support Calculator extend the digital service surface.

The Division does not generate commercial revenue; it is funded through state legislative appropriations as a public service. The only user fees disclosed are nominal charges of $25–$50 for optional community education classes and registration fees for Access & Visitation dispute resolution services, with many services provided free to qualifying county residents. Marketing and customer engagement are conducted through the csapps.oag.texas.gov portal, the Texas Attorney General's broader web presence, in-person offices, community outreach via ESC regions and ISDs, and a public Child Support Evaders List that supports enforcement visibility.

Name

Texas Attorney General - Child Support Division

Legal name

Office of the Attorney General of Texas - Child Support Division

Website

https://csapps.oag.texas.gov

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Texas Attorney General - Child Support Division is a state government agency that establishes, enforces, and processes child support orders for Texas parents and employers through a statewide network of offices, an online portal (CSI), and 30+ payment kiosks.

Ownership category

akta.pro rank

Product category

Child Support Enforcement Services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Child Welfare, Foster Care & Adoption Services (BPAGAEAE), Family Advocacy, Parent Training & Support Services (EDAJAKAK)

Keywords

• Child support enforcement
• Family court services
• Payment processing
• Parent locate services
• Co-parenting education

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices51 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Child Support Enforcement Services: State government agency funded through legislative appropriations. Collects and distributes child support payments on behalf of families. No direct revenue from customers - operates as a public service funded by taxpayers.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Texas Attorney General - Child Support Division is a state government agency that locates non-custodial parents, establishes and enforces child support orders, collects and distributes child support payments, and provides co-parenting education and Access & Visitation services for Texas families. Core services are delivered through the Child Support Interactive (CSI) online portal, 50+ statewide field offices, 30+ TouchPay payment kiosks, and a network of 150+ contracted Access & Visitation providers. Operations are funded by state appropriations as a public service with no direct customer revenue.

Product overview

Texas Attorney General Child Support Division operates a unified platform providing child support enforcement services to Texas families. The core offering is Child Support Interactive (CSI), an online portal for case management and payments, supplemented by location-based services including office and kiosk maps, Access & Visitation programs for parenting coordination, and the P.A.P.A. training calendar for co-parenting education. Additional tools include a child support calculator, the Child Support Evaders List for enforcement awareness, and volunteer/intern opportunities. These services function as an integrated ecosystem within the csapps.oag.texas.gov portal.

Differentiator

Problem solved

Functional benefit

Brands

• Child Support Interactive (CSI): Online portal for child support case management and payments

Products and services

• Child Support Interactive (CSI)

Quantifiable outcome

• Child Support Calculator tool provides instant payment estimates
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ESC Regions (Education Service Centers)coreStrategic or Co-development PartnerPartnership with Texas Education Service Centers to deliver P.A.P.A. parenting education and co-parenting training programs. ESC Regions host and coordinate training sessions across different areas of Texas.
• Texas ISDs (Independent School Districts)minorStrategic or Co-development PartnerPartnership with Independent School Districts to host P.A.P.A. parenting education training at school facilities. Example: Frisco ISD hosting virtual PAPA training.
• Dispute Resolution CenterscoreChannel Partner/ Reseller/ DistributorPartnership with county-based Dispute Resolution Centers to provide mediation and access/visitation services. Includes centers in Bexar County, El Paso County, Denton County, Jefferson County, Montgomery County, North Texas, Nueces County, and others.
• County Courthouses and Sheriff OfficescoreImplementation/ SI/ Consulting PartnerPartnership with county courthouses and sheriff offices to host TouchPay payment kiosks for child support payments. Includes Harris County Civil Courthouse, El Paso County locations, Wichita County Courthouse, and numerous others.
• Supervised Visitation CenterscoreChannel Partner/ Reseller/ DistributorNetwork of over 150 approved supervised visitation centers and monitored exchange programs providing neutral pick-up and drop-off services, supervised visitation, and parenting coordination across Texas.
• Domestic Relations OfficescoreChannel Partner/ Reseller/ DistributorPartnership with county Domestic Relations Offices including Harris County, Bexar County, and others to provide family law services and child support enforcement support.
• TouchPaycoreTechnology or IntegrationThird-party payment kiosk provider TouchPay provides payment kiosk infrastructure at 30+ Texas locations for making child support payments via cash and card.

Scale indicators5 records

Expansion highlights4 records

Broad incumbents

• Maximus: Large government services contractor operating child support and human services programs for multiple states under contract. Comparable as a private-sector alternative delivery model for the same statutory functions that Texas performs in-house.
• Conduent State and Local Solutions: Major government services BPO provider with a child support services practice serving multiple U.S. states. Comparable as a private-sector contractor offering the same case-management, payment-processing, and locate services that Texas OAG performs in-house.
• U.S. Office of Child Support Enforcement (OCSE): Federal agency within HHS/ACF that administers the Title IV-D program, sets policy, and provides funding and technical assistance to all state child support agencies including Texas. Comparable as the umbrella authority whose funding and standards govern how Texas OAG's Child Support Division operates.

Emerging players

• YoungWilliams Child Support Services: Private contractor operating statewide child support programs for several states (e.g., West Virginia, Wyoming, Colorado). Comparable as a focused, niche BPO provider whose work overlaps directly with the Texas OAG Child Support Division's core functions.

Direct peers

• Illinois Department of Healthcare and Family Services - Child Support Services: Illinois' state child support program providing statewide enforcement, payment processing, and parent-locate services through local offices. Directly comparable in statutory role and multi-channel service delivery.
• California Department of Child Support Services: California's state-level child support enforcement agency, operating a statewide office network and online portal (ChildSupportOnline Registry). Directly comparable as the equivalent state-government monopoly providing child support case management, payment processing, and enforcement for a large population.
• Pennsylvania Department of Human Services - Child Support Program: Pennsylvania's state child support enforcement program administered through county Domestic Relations Sections. Directly comparable in mission, though delivery is more county-decentralized than Texas's centralized model.
• Florida Department of Revenue - Child Support Program: Florida's state child support enforcement program offering case management, payment processing, and employer services through a centralized portal and regional offices. Directly comparable as a large-state, single-agency model providing identical statutory services to Texas.
• Georgia Division of Child Support Services: Georgia's state child support enforcement agency housed within DHS, delivering case management, payment processing, and parenting education programs statewide. Directly comparable in mission and state-government delivery model, though at smaller scale.
• New York Office of Temporary and Disability Assistance - Division of Child Support Services: New York State's child support enforcement arm within OTDA, providing case management, locate services, and enforcement through local Social Services Districts. Directly comparable in mission, statutory authority, and statewide delivery model, scaled to New York's population.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/texas-attorney-general---child-support-division

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Texas Attorney General - Child Support Division