Community Support Centre Innisfail inc

What Community Support Centre Innisfail inc does

Community Support Centre Innisfail Inc. (CSCI) is a community-based, not-for-profit Incorporated Association established in 1975 (incorporated 1983, renamed 1997), headquartered at the purpose-built Innisfail Multi Service Hub at 13-17 Donald Street, Queensland, with additional offices at 7/35 Palmerston Drive leased since 2021. The organisation delivers a portfolio of free and subsidised community, family and child services throughout the Cassowary Coast region, from Cardwell to Deeral. Its service suite includes Child Trauma Counselling, Community Support, Family and Child Connect (FaCC, delivered under subcontract to Act for Kids), Tertiary Family Intervention Service, Family Support Service, Intensive Family Support Service, Community Connect Worker, and the Community Champion and Care Crew Champion volunteer programs.

CSCI's core products are human-delivered social services rather than technology products; no proprietary platform, app, or AI system is disclosed. Operational technology is limited to standard web/digital tools — an online referral portal, a Facebook presence, a bi-monthly Talkabout newsletter, and the 13FAMILY phone line — with service delivery centred on in-person, in-home, and telephone engagement. The organisation is ACNC-registered, HDAA-certified, and operates under the Queensland Human Services Quality Framework with Child Safe Organisation Standards.

The business model is a blended NFP funding stack. Queensland State Government funding covers the majority of the free, community-facing programs; tax-deductible donations and bequests from the public provide supplementary support; and sliding-scale Room Hire at the Multi Service Hub (interview/counselling rooms and meeting/workshop spaces) generates fee-for-service revenue. Clients are end-user families, children, and community members, while the Queensland Department of Communities and the Department of Child Safety function as institutional referrers and indirect funders. The organisation is governed by a volunteer Management Committee elected annually at the September AGM and led by CEO Tracey Dickinson with President Jacqueline Szafran (on the committee since 2001).

Name

Community Support Centre Innisfail inc

Legal name

Community Support Centre Innisfail Inc.

Website

https://csci.org.au

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

1–10 employees

Short description

Community Support Centre Innisfail Inc. (CSCI) is a not-for-profit Incorporated Association founded in 1975 that delivers free community, family and child support services — including trauma counselling, family intervention and community connection — across the Cassowary Coast region of Far North Queensland, funded primarily by the Queensland State Government and donations.

Ownership category

akta.pro rank

Product category

Community and Family Support Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Family Resource Centers & Wraparound Support Services (EDACALAH), Family Engagement & Caregiver Support Programs (SEL/Mental Health) (EDAKAMAK), Community Center Education Programs (EDAAAFAB)

Keywords

• Community support services
• Family support services
• Child trauma counselling
• Family and child connect
• Intensive family support

Headquarters

HQ city

Innisfail

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding: Some services receive funding from the Queensland State Government, enabling them to be provided free of charge to the community.
2. Donations and Bequests: Donations and bequests from the public support the organisation's activities. Donations over $2.00 are tax-deductible in Australia.
3. Room Hire: The organisation manages the Innisfail Multi Service Hub and additional offices at Palmerston Drive, offering interview/counselling rooms and meeting/workshop spaces for hire. Fees are charged on a sliding scale for community groups, funded organisations, and government agencies, generating income to support additional community activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Community Support Centre Innisfail Inc. (CSCI) is a community-based, not-for-profit organisation that delivers a suite of free and sliding-scale community, family and child services throughout the Cassowary Coast region of Far North Queensland. Core offerings include Child Trauma Counselling, Family Support Service, Intensive Family Support, Tertiary Family Intervention Service, Family and Child Connect, Community Connect Worker, Community Support Service, and fee-for-service Room Hire at the Multi Service Hub. Services are funded primarily by Queensland State Government grants, supplemented by tax-deductible donations.

Product overview

Community Support Centre Innisfail Inc. (CSCI) is a community-based not-for-profit organisation offering a portfolio of distinct but complementary community, family and child services throughout the Cassowary Coast region. The organisation operates a multi-service hub model consisting of counselling and therapeutic services (Child Trauma Counselling Service), family support programs (Family Support Service, Intensive Family Support Service, Tertiary Family Intervention Service), community connection services (Community Connect Worker, Community Support Service), government-contracted referral services (Family and Child Connect), facility rental (Room Hire), and volunteer engagement programs (Community Champion, Care Crew). Services range from free government-funded programs to fee-for-service room hire, all unified by the mission to connect people, empower families and build resilient communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Child Trauma Counselling Service A free voluntary specialist counselling service for children and young people up to 18 years who have experienced trauma including complex grief and loss, family violence, family breakdown, sexual assault and other types of abuse, also serving adults with a history of child sexual assault, delivered from the Multi Service Hub and via outreach.
• Community Support Service Community engagement and social connectedness service improving access to services, delivering educational groups and workshops, community projects and events, volunteer programs, and tax help assistance for residents across the Cassowary Coast.
• Family and Child Connect (FaCC) Free Queensland Government-funded advice, information and referral service connecting families on the Cassowary Coast to the right services for the safety and wellbeing of children and families, delivered by CSCI under subcontract to Act for Kids and accessible via 13FAMILY (13 32 64).
• Tertiary Family Intervention Service (FIS) Works with families where the Department of Child Safety has ongoing involvement, supporting parenting skills development, practical in-home support, education support, and engagement with other services as specified in the Child Safety Case Plan, including reunification pathways.
• Family Support Service Free voluntary service for families with children from unborn to 18 years on the Cassowary Coast, providing counselling, case management, and parenting skill development through programs such as Circle of Security, Triple P and Parents Under Pressure.
• Intensive Family Support Service Free voluntary intensive case management and practical in-home support service that partners with families on the Cassowary Coast who have multiple and/or complex needs to build capacity to safely care for and protect children.
• Community Connect Worker Direct assistance and warm-referral service that helps individuals with form filling, homelessness support, income support, navigating governmental and non-governmental systems, budgeting, and connecting to specialised support services across the Cassowary Coast.
• Room Hire at the Innisfail Multi Service Hub Fee-for-service hire of interview/counselling rooms and meeting/workshop spaces at the Innisfail Multi Service Hub, charged on a sliding scale for community groups, funded organisations and government agencies, with availability subject to terms and conditions.

Quantifiable outcome

• Families report feeling supported, confident, and that their caseworkers showed commitment and followed through on promises.
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Act for KidscoreStrategic or Co-development PartnerCommunity Support Centre Innisfail is subcontracted by Act for Kids to provide Family and Child Connect services on the Cassowary Coast. This is a Queensland government initiative that provides advice, information and referrals for the safety and wellbeing of children and families. This partnership is central to CSCI's service delivery model in the region.
• Queensland Department of CommunitiescoreOthersThe Innisfail Multi Service Hub at 13-17 Donald Street is a purpose-built facility owned by the Queensland Department of Communities. CSCI manages this facility, using it as its headquarters for service delivery and offering room hire as an income stream.

Scale indicators4 records

Recent moves11 records

Expansion highlights3 records

Broad incumbents

• Ozcare: Large Queensland-based NFP delivering community aged care, disability, and family support services. Comparable in funding structure (government contracts) and service mix, though operating at significantly larger scale statewide.
• Lifeline Community Connections Queensland: Community services arm of Lifeline delivering family and community support programs across Queensland. Overlaps with CSCI on community social connection, family support, and volunteer-driven service delivery.
• The Benevolent Society: One of Australia's largest not-for-profits delivering family, children's, and community services across multiple states. Comparable in service mix (family support, counselling, community programs) but at significantly larger national scale.
• Save the Children Australia: National NFP delivering child and family support, trauma counselling, and community programs across regional Australia. Comparable on trauma counselling and child safety services, with greater funding scale and geographic reach.
• Anglicare North Queensland: Branch of Anglicare delivering family support, child safety, and community services across North Queensland. Compares to CSCI on family and child wellbeing services with direct government contracting capability.
• UnitingCare Queensland: Large Queensland-based community services provider operating family support, child safety, and community programs across the state. Directly comparable in service portfolio to CSCI's family and child services, with overlapping contracting relationships with the Queensland Government.
• Relationships Australia Queensland: National network delivering family relationship services, counselling, and community programs. Comparable on family counselling and case management services, with similar reliance on government funding streams.

Direct peers

• Act for Kids: Direct peer and prime contractor — CSCI is subcontracted by Act for Kids to deliver Family and Child Connect services on the Cassowary Coast, giving both organisations overlapping service lines in child safety and family wellbeing across Queensland.

Others

• Family and Child Connect (Qld Government initiative): The Queensland Government initiative that CSCI delivers via Act for Kids subcontract; the broader state program operates through multiple regional providers and serves as the ecosystem in which CSCI operates.

Regional players

• Centacare FNQ: Catholic family services provider operating across Far North Queensland, including family support, counselling, and community programs. Closest geographic and service-mix peer to CSCI in the Cassowary Coast / FNQ region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/cscinnisfail
• LinkedInlinkedin.com/company/community-support-centre-innisfail-inc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Support Centre Innisfail inc