Dienstapotheek Rotterdam Noord

What Dienstapotheek Rotterdam Noord does

Dienstapotheek Rotterdam Noord is an emergency/after-hours pharmacy operating as part of the Coöperatieve vereniging Dienstapotheken Rotterdam U.A., a cooperative association of public pharmacies serving the greater Rotterdam region. The Noord site is physically co-located within the Franciscus Gasthuis hospital at Kleiweg 500, Rotterdam, with operating hours of Monday–Friday 17:30–08:00 and 24-hour service on weekends and public holidays. A second site, Dienstapotheek Rotterdam Zuid, operates at the emergency square of Maasstad Hospital. Together the two sites provide urgent prescription dispensing for patients who receive prescriptions from on-call doctors at after-hours GP posts (huisartsenposten) or hospital emergency departments. The service is restricted to genuine emergencies — repeat or previously issued prescriptions are referred back to a patient's regular pharmacy.

The core service offering consists of three revenue streams: (1) prescription medication reimbursement, with the pharmacy billing Dutch health insurers directly on behalf of patients; (2) healthcare service fees of €28.73 per emergency prescription (€12.00 on Saturdays) charged for pharmaceutical services when insurance does not cover the medication or when the patient is uninsured; and (3) a limited range of over-the-counter "handverkoop" articles subject to a €2.00 per-item surcharge due to the emergency service nature. Medication prices are capped at government-set maximum tariffs. The pharmacy also offers emergency home delivery within the service area for homebound patients on physician recommendation.

The business is structured as a cooperative, with over 60 participating public pharmacies in Rotterdam and surrounding municipalities (Barendrecht, Bergschenhoek, Berkel en Rodenrijs, Rhoon, Ridderkerk, Poortugaal) sharing responsibility for after-hours coverage. Member pharmacies contribute rotating supervising pharmacists on a weekly roster. The organisation has 8 employees, no proprietary technology, and participates in the national LSP (Landelijk Schakelpunt) electronic medication data exchange network for medication safety. There are no funding rounds, acquisitions, or external investors; the entity is member-owned.

Name

Dienstapotheek Rotterdam Noord

Legal name

Coöperatieve vereniging Dienstapotheken Rotterdam U.A.

Website

https://daprotterdam.nl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Dienstapotheek Rotterdam Noord is an emergency/after-hours pharmacy co-located within Franciscus Gasthuis hospital in Rotterdam, operated by a cooperative of 60+ public pharmacies. It dispenses urgent prescriptions from on-call doctors outside regular hours and bills Dutch health insurers directly.

Ownership category

akta.pro rank

Product category

Retail Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro industry

PRIMARYHSACAIAF

Prescription Pickup & Pharmacy Runs

Home & Personal Services/Event & Personal Concierge Services/Personal Concierge & Errand Services

Keywords

• Emergency pharmacy services
• After-hours prescriptions
• Urgent medication dispensing
• Pharmaceutical care
• Medication safety services

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain

Revenue model

1. Prescription medication reimbursement: Recepten worden door de Dienstapotheek zo mogelijk rechtstreeks bij uw zorgverzekeraar gedeclareerd. Patients do not need to handle insurance claims themselves. The pharmacy bills insurance providers directly for covered medications. Some medications may not be reimbursed and must be paid directly at the pharmacy.
2. Healthcare service fees: Care fees (zorgkosten) charged for pharmaceutical services. Standard healthcare fee of €28.73 applies, with a reduced rate of €12.00 for Saturday daytime. These fees apply when patients are uninsured, when the insurer has no contract with the pharmacy, or when medications are not covered by basic insurance.
3. Over-the-counter sales (Handverkoop): Limited assortment of non-prescription handverkoop articles available for purchase. A surcharge of €2.00 per article applies due to the emergency service nature of the pharmacy. Products include self-care medications and medical supplies such as painkillers, cough remedies, anti-diarrheal medications, laxatives, antacids, insect bite relief, and disinfectants.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Dienstapotheek Rotterdam Noord is an emergency (duty) pharmacy dispensing prescription medications on a walk-in basis for patients who receive urgent prescriptions from after-hours medical clinics (huisartsenpost) or hospitals outside regular pharmacy opening hours. The pharmacy operates inside Franciscus Gasthuis hospital and, together with the sister Dienstapotheek Rotterdam Zuid at Maasstad Hospital, forms the designated after-hours emergency pharmacy service for the greater Rotterdam region. Supporting services include medication overview reviews, emergency home delivery of urgent medications, and a limited assortment of over-the-counter (handverkoop) products.

Product overview

Dienstapotheek Rotterdam Noord is a cooperative emergency pharmacy service operated by the Vereniging Dienstapotheken Rotterdam, encompassing two locations (Dienstapotheek Rotterdam Noord at Franciscus Gasthuis hospital and Dienstapotheek Rotterdam Zuid at Maasstad Hospital). The organization provides emergency prescription services outside regular pharmacy hours, dispensing limited quantities of medication for urgent prescriptions from on-call doctors. Core services include prescription handling, medication overview reviews, medication safety through electronic data exchange via the LSP network, emergency delivery services, and over-the-counter product sales. The network comprises approximately 50+ participating pharmacies across Rotterdam and surrounding municipalities including Barendrecht, Bergschenhoek, Berkel en Rodenrijns, Rhoon, Ridderkerk, and Poortugaal.

Differentiator

Problem solved

Functional benefit

Products and services

• Dienstapotheek Rotterdam Noord Walk-in emergency pharmacy located inside Franciscus Gasthuis hospital, open Monday-Friday 17:30-08:00 and 24 hours on weekends and public holidays, dispensing urgent prescriptions from on-call doctors at the GP post or hospital for patients in the Rotterdam region.
• Dienstapotheek Rotterdam Zuid Walk-in emergency pharmacy at the emergency square (spoedplein) of Maasstad Hospital, next to the after-hours GP post (huisartsenpost), open Monday-Friday 17:00-08:30, dispensing urgent prescriptions for patients in the southern Rotterdam region.
• Recepten (Prescription dispensing) Dispensing of emergency prescriptions handed in by patients who received them shortly before from an on-call doctor at the GP post (huisartsenpost) or a hospital; provides limited quantities of medication with a renewal prescription for the remaining medication to be filled at the patient's regular pharmacy.
• Medicatieoverzicht (Medication overview) Personal in-pharmacy review of a patient's current medication list, handed over to the patient to ensure accuracy when visiting other healthcare providers and to support medication safety.
• Bezorgen (Emergency home delivery) Delivery of urgent medications to a patient's home when prescribed by a doctor and the patient is unable to travel to the pharmacy, has no one nearby to collect on their behalf, and lives within the service area; payment is collected by the driver.
• Handverkoop (Over-the-counter products) Limited assortment of non-prescription self-care products and basic medical supplies (such as pain relievers, cough remedies, anti-diarrheal medications, laxatives, antacids, insect bite relief, and disinfectants) sold directly to walk-in customers, with a €2.00 surcharge per article due to the emergency-service nature of the pharmacy.
• Medicatieveiligheid (Medication safety via LSP data exchange) Electronic exchange of medication data through the national LSP (Landelijk Schakelpunt) network, enabling pharmacists and doctors to access patient medication records, allergy information, and drug interaction data to ensure safe treatment and reduce the risk of adverse drug events.
• Deelnemende Apotheken (Participating pharmacies network) Cooperative network of all public pharmacies in Rotterdam and surrounding municipalities participating in the Vereniging Dienstapotheken Rotterdam; patients registered at any participating pharmacy can access both emergency pharmacy locations, and member pharmacies contribute rotating pharmacist coverage and patient referrals.

Quantifiable outcome

• Annual statistics cited: 19,000 hospitalizations in the Netherlands due to incorrect medication use. Electronic data exchange is positioned as a measure to prevent such errors.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Vereniging Dienstapotheken Rotterdam U.A.coreStrategic or Co-development PartnerThe Dienstapotheek Rotterdam Noord is a cooperative association of all public pharmacies in Rotterdam and surrounding area that participate in the Vereniging Dienstapotheken Rotterdam. The cooperative enables shared responsibility for after-hours emergency pharmacy coverage. Member pharmacies contribute rotating supervising pharmacists on a weekly schedule. The cooperative handles governance, privacy compliance, and operational standards for the service.
• Franciscus GasthuiscoreStrategic or Co-development PartnerDienstapotheek Rotterdam Noord is physically housed within the Franciscus Gasthuis hospital, located next to the Central Entrance of the hospital. The hospital provides the physical infrastructure and patient flow for emergency pharmacy services, with the pharmacy serving as an essential amenity for hospital patients and after-hours medical clinic visitors.
• Maasstad ZiekenhuiscoreStrategic or Co-development PartnerDienstapotheek Rotterdam Zuid is located at the emergency square (spoedplein) of the Maasstad Hospital, adjacent to the after-hours medical clinic (huisartsenpost). The hospital provides the facility location, and the pharmacy provides essential pharmaceutical services for emergency patients and hospital discharge prescriptions.
• Participating pharmacies (deelnemende apotheken)coreChannel Partner/ Reseller/ DistributorOver 60 public pharmacies in Rotterdam and surrounding municipalities participate in the service, including pharmacies in Barendrecht, Bergschenhoek, Berkel en Rodenijs, Rhoon, Ridderkerk, Poortugaal, and various Rotterdam districts (Zuid and Noord). These member pharmacies contribute to the cooperative and provide rotating pharmacist coverage and patient referrals. Member pharmacies include well-known chains and independent pharmacies such as Apotheek Carnisselande, Apotheek Gezondheidscentrum Beverwaard, Poliapotheek Erasmus MC, Poliapotheek Franciscus Gasthuis, Poliapotheek Maasstad Ziekenhuis, and many others.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Regional players

• Poliklinische Apotheek Erasmus MC: Poliklinische Apotheek Erasmus MC is an outpatient hospital pharmacy at Erasmus Medical Center in Rotterdam, dispensing medications for hospital patients and visitors. Comparable on hospital-embedded dispensing and serving Rotterdam patients, though focused on outpatient clinic flow rather than after-hours emergencies.
• Stichting Dienstapotheek Amsterdam: Stichting Dienstapotheek Amsterdam operates the after-hours pharmacy service for the Amsterdam region, providing emergency prescription dispensing outside regular pharmacy hours. It is the closest direct analogue to Dienstapotheek Rotterdam Noord, operating the same after-hours model in a different Dutch metropolitan area.
• Dienstapotheek Den Haag: Dienstapotheek Den Haag provides emergency prescription services outside regular pharmacy hours in The Hague. Directly comparable business model (after-hours dispensing for a metropolitan region), differing only in geography.

Broad incumbents

• Lloyds Apotheek: Lloyds Apotheek is a national Dutch pharmacy chain providing prescription dispensing, OTC products, and pharmaceutical care services. Comparable on retail pharmacy operations and customer base, but operates regular hours across many locations rather than the after-hours cooperative model.
• BENU Apotheek: BENU is one of the largest retail pharmacy chains in the Netherlands, dispensing prescription medications and OTC products through hundreds of branches. It is broadly comparable to Dienstapotheek Rotterdam Noord on core dispensing activity and customer base, but operates as a broad incumbent across the full week rather than specializing in after-hours coverage.
• Boots Apotheek: Boots Apotheek is a national retail pharmacy chain in the Netherlands offering prescription dispensing, OTC sales, and pharmacist-led consultations. Comparable to Dienstapotheek Rotterdam Noord on retail dispensing operations, though it operates regular hours at chain-wide scale rather than as an after-hours cooperative.
• Alphega Apotheek: Alphega is a nationwide network of independent Dutch pharmacies under a shared brand offering dispensing and pharmaceutical care services. Comparable to Dienstapotheek Rotterdam Noord on prescription dispensing and patient counseling, but as a broad franchise rather than a single after-hours facility.

Emerging players

• De Thuisapotheek: De Thuisapotheek is an online Dutch pharmacy offering home delivery of prescription and OTC medications. It overlaps with Dienstapotheek Rotterdam Noord on the medication delivery component and competes for prescription convenience, representing an emerging digital channel that could erode in-person after-hours demand.

Others

• PharmaPartners: PharmaPartners is a Dutch provider of pharmacy management software and IT services to community and outpatient pharmacies. Acts as an enabling technology partner rather than a competitor, but is materially relevant for understanding the operating system and digital infrastructure behind Dutch retail pharmacy workflows.
• Apotheek.nl: Apotheek.nl is the national Dutch pharmacy information platform operated by the KNMP, providing medication information and a pharmacy locator. Listed by Dienstapotheek Rotterdam Noord as a referral source for patients seeking pharmacy information, making it a complementary ecosystem participant rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/dienstapotheek-rotterdam-noord

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dienstapotheek Rotterdam Noord