DeGIV GmbH

What DeGIV GmbH does

DeGIV GmbH (Deutsche Gesellschaft für Informations- und Versorgungsmanagement), founded in 2014 and headquartered in Kamp-Lintfort with a branch in Leipzig, builds and operates a proprietary digital interaction platform delivered through specialized self-service terminals and mobile D-Pad devices. The platform runs on a Zero Trust Network Access (Zero Trust Network Access, or ZTNA) architecture over LTE rather than the public internet, integrates with the German Telematikinfrastruktur (the central healthcare data network) for electronic health card (eGK), electronic prescription (eRezept), and electronic patient record (ePA) workflows, and uses two-factor authentication via electronic ID (eID/nPA) or eGK plus PIN. Core products include the stationary Digitaler Servicepunkt (Digital Service Point, branded DISEPO), the mobile D-Pad (filed for European patent as EP23211868.7 in October 2024), the d.Pal patient companion, the pharmacy-focused eRezept-Terminal, and a Mobile ServicePoint rack system; the optional KI-Avatar (AI-powered multilingual advisor) and ICyoU content management are layered as software modules.

DeGIV sells to German statutory and private health insurers (Krankenkassen), hospitals, pharmacies, doctor's offices, municipalities, banks, and companies. The company employs a vertical segmentation strategy targeting institutions seeking to reach digitally excluded population groups without requiring them to own smartphones, PCs, or technical knowledge. Select named deployments include Sparkasse Chemnitz (November 2024), St. Joseph-Stift Dresden (five terminals, February 2025), Gemeinde Machern and Gemeinde Guntersblum, plus a 225-terminal eHealth-Sax deployment across Saxony co-developed with buergerservice.org and funded by the Free State of Saxony and EU NextGenerationEU.

Revenue is generated through a license/full-service model in which DeGIV retains ownership of hardware and software: customers pay a one-time starter package (€7,800, reduced from €12,000) or one-time hardware fee (€3,500 for the eRezept-Terminal) plus a recurring monthly license (€399–€399.99) that bundles maintenance and support. Go-to-market combines direct enterprise field sales with an implementation partner network led by PCS365 (120+ IT partners, 120,000+ telematics installations), technology partners Pyramid Computer and ONETOUCH, and consulting partner ACONSITE. Distribution is supplemented by event presence at DMEA, eHealth-Kongress, and Heimat@Digital events, plus PR and LinkedIn-led demand generation. No external funding rounds have been disclosed; the company remains founder-controlled under Managing Director Dieter Rittinger.

Name

DeGIV GmbH

Legal name

DeGIV GmbH

Website

https://degiv.net

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

DeGIV GmbH operates a proprietary ZTNA-secured digital interaction platform on self-service terminals and the patented D-Pad, delivering health-insurance, hospital, pharmacy, and municipal citizen services across Germany via a license and full-service model.

Ownership category

akta.pro rank

Product category

Self-Service Healthcare & Citizen Kiosk Solutions

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Computer Communications Equipment (3576)

akta.pro primary industry

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC)

akta.pro secondary industries

Software-Defined Perimeter (SDP) / Zero Trust Network Access (ZTNA) (HDADABAC), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), NaaS Connectivity Services (On-Demand VPN, SD-WAN-as-a-Service, Bandwidth-on-Demand) (HDAIAIAH)

Keywords

• Digital self-service terminals
• Healthcare kiosk solutions
• Citizen services platforms
• Electronic health card terminals
• Secure telematics infrastructure

Headquarters

HQ city

Kamp-Lintfort

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Technology or R&D, Supply Chain, Operations, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Terminal Licensing: DeGIV retains ownership of terminals and software. Customers pay a recurring license fee for access to the hardware and platform. The company provides service and repair as part of the licensing model. This allows deployment without capital investment requirements from customers.
2. Hardware Sales: For new customers without existing DeGIV devices, hardware is sold as a one-time purchase (e.g., eRezept terminal at €3,500) combined with monthly licensing fees.
3. Professional Services: Full-service model includes installation, configuration, on-site support, maintenance, and consulting services provided through partnerships with companies like PCS365.
4. Starter Package: One-time starter package priced at €7,800 (reduced from €12,000) including terminal, location-specific tenant setup, confidential interaction platform, delivery, installation, infotainment slot, digital mailbox, function selection, webinar training, and individual consulting.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

DeGIV GmbH develops and operates proprietary digital self-service terminals (D-Pad, Digitaler Servicepunkt/DISEPO, eRezept-Terminal, Mobile ServicePoint) running on a Zero Trust Network Access (ZTNA) platform over LTE for healthcare, government, banking, and pharmacy clients. The company provides these terminals under a full-service licensing model, retaining ownership of hardware and software while delivering installation, maintenance, support, and updates. Customers gain secure, anonymous, multilingual 24/7 access to eGK-based services such as eRezept, ePA, and citizen services without requiring end users to own devices or technical knowledge.

Differentiator

Problem solved

Functional benefit

Brands

• D-Pad: A mobile, sealed, multifunctional service terminal with ZTNA security, card readers, NFC, and cameras for document scanning. Also referred to as 'Deutschland-Pad'.
• Digital Service Point (DSP)
• Gesundheitsterminal
• Bürgerterminal
• eRezept-Terminal
• ServicePoint (Mobile)

Products and services

• D-Pad (DeGIV-Pad / Deutschland-Pad) A patented, mobile self-service tablet with eGK/EC card readers, NFC reader for electronic ID cards, dual cameras for document scanning and passport photos, and encapsulated hardware. Operates over ZTNA in a closed LTE network with no data stored on the device, enabling secure authentication and digital services without public internet exposure.
• Digitaler Servicepunkt (DSP) / Gesundheitsterminal / Bürgerterminal A stationary multifunctional self-service kiosk providing digital access to health insurance, government, and banking services. Features a large touchscreen, card readers, document scanner, signature pad, camera, and journal printer. Operates via closed LTE/4G with ZTNA security and no public internet exposure.
• eRezept-Terminal A specialized digital self-service terminal for pharmacies enabling patients to redeem electronic prescriptions (eRezept) via their electronic health card (eGK) 24/7, including outside of pharmacy opening hours. Connects to the Telematikinfrastruktur for secure eRezept retrieval and forwarding to the pharmacy.
• Mobile-Servicepoint (DeGIV ServicePoint) A mobile self-service system consisting of a high-quality mobile rack with five integrated D-Pads, professional mounts, power supply, and centrally administered ad-free interface. Enables digital government, health, and social services at temporary locations without local network integration.
• d.Pal (Patientenbegleiter) A patient companion device and further development of the D-Pad with patient-focused features on the D-Pad hardware platform for use in hospitals and medical practices.
• DISEPO 2.0 (Digitaler Servicepunkt 2.0) A complete hardware-software solution combining DeGIV software with Pyramid Computer hardware. Multifunctional patient/customer terminal with biometric identity verification, 32-inch touchscreen, scanner, card reader, sign-pad, printer, EFT, and NFC for end-to-end self-service transactions including payment processing.
• DeGIV-Starterset (Starter Package) A bundled starter package for new DeGIV customers including a compact multifunctional self-service terminal, individual tenant setup, confidential interaction platform, delivery and installation, infotainment slot, digital mailbox, webinar training, and individual consultation. Priced at €7,800 one-time (reduced from €12,000), with monthly licensing continuing thereafter.
• KI-Avatar (AI-Powered Advisor Avatar) An optional AI avatar available on D-Pad and other DeGIV terminals providing a multilingual digital advisor with speech-to-speech translation (one language spoken in, another spoken out) to overcome language barriers in customer service environments.

Quantifiable outcome

• Reaches previously non-digital-active population groups
• +3 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core, flagship and minor.

• PCS365coreImplementation/ SI/ Consulting Partner · 23 March 2026IT system house and managed services provider providing on-site support for digital service points. PCS365 ensures 24/7 error-free operation of terminals, provides connectivity, and secures uninterrupted operation through their data center. Over 120 PCS partners nationwide ensure flexible and fast response. More than 120,000 TI installations completed.
• Tante Enso (ENSO)flagshipStrategic or Co-development Partner · 8 July 2025Flagship partnership to bring digital offers from health insurance companies, authorities, and digital marketplace directly into everyday life through DeGIV's award-winning platform. ENSO provides content and services while DeGIV provides secure, accessible terminal infrastructure.
• DAK-GesundheitminorGTM or Marketing Partner · 7 February 2025Health insurer supporting installation of health terminals at St. Joseph-Stift Dresden. Part of efforts to expand digital access to health services for insured persons.
• IKK classicminorGTM or Marketing Partner · 7 February 2025Health insurer supporting installation of health terminals at St. Joseph-Stift Dresden alongside DAK-Gesundheit and Saxon Parliament funding.
• ONETOUCH GmbHcoreStrategic or Co-development Partner · 27 May 2024Strategic partnership combining DeGIV's social data platform with ONETOUCH's software system and market applications. Joint development of new kiosk/terminal system with modern technology. Focus on healthcare services and payment solutions for seamless interoperability.
• GHC Global Health Care GmbHminorStrategic or Co-development Partner · 21 November 2023Partnership to extend DeGIV platform with telemedicine technologies for maintaining medical care structures in rural areas. GHC's AescuLink medical product enables remote treatment with live doctor contact and real-time transmission of medical values.
• bürgerservice.orgcoreStrategic or Co-development Partner · 17 October 2023Partnership with non-profit association to expand citizen services at health terminals in Saxony. Starting March 2024, terminals provide citizen services around ID cards. Association members gain access to digital citizen services platform.
• PLANFOX (XITASO)minorStrategic or Co-development Partner · 10 October 2023Healthcare-focused partnership extending digital patient processes in hospitals. DeGIV's neutral multi-functional access devices complement PLANFOX's hospital digitalization expertise. Partnership extends beyond KHZG requirements for patient-oriented digital offerings.
• ACONSITE AGminorImplementation/ SI/ Consulting Partner · 5 September 2023Consulting partnership for optimal advisory competence and implementation in digitalization of citizen and insured services. ACONSITE provides neutral view on growing market landscape and demand analysis. Combined competencies create sustainable value for customers, health insurers, and corporations.
• Pyramid Computer GmbHcoreOEM/ Whitelabel/ Licensing Partner · 8 April 2022Hardware partnership for self-service terminals. Pyramid Computer provides specialized kiosk hardware that DeGIV's software platform operates on. Jointly presented Digital Service Point 2.0 (DISEPO 2.0) at DMEA 2022. Pyramid's hardware competence complements DeGIV's digital interaction platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Veridos: Identity solutions provider for governments (passports, ID cards, eID). Comparable in German eID/Personalausweis integration and government secure identity workflows that DeGIV enables via its terminals.
• IDEMIA: Global identity and security technology provider for government, financial, and telecom sectors. Comparable in biometric identity verification, eID/eGK-style card readers, and secure authentication terminals — core capabilities DeGIV wraps into its ZTNA kiosk.
• Diebold Nixdorf: Global leader in self-service banking and retail terminals (ATMs, kiosks). Comparable as a broad incumbent in the same self-service terminal category with overlapping financial services and government customer base, but at significantly larger scale and broader portfolio.
• CompuGroup Medical: Leading German healthcare IT vendor (physician software, hospital information systems, eHealth solutions). Comparable in German healthcare IT procurement and TI/eGK integration ecosystem, but focused on clinical software rather than self-service terminals.
• NCR Corporation: Major global provider of self-service kiosks, ATMs, and digital banking/retail solutions. Overlaps with DeGIV in self-service hardware and software for financial services and government customers, with a much larger global footprint.

Regional players

• Materna Group: German IT services and digitalization provider specializing in public sector (OZG), healthcare, and enterprise IT. Comparable in addressing German municipal/citizen services digitalization and government procurement, though Materna is a broader IT integrator rather than a kiosk vendor.

Emerging players

• GK Software: German vendor of retail technology including POS, mobile, and self-service checkout solutions. Adjacent comparable in self-service retail hardware/software and German enterprise sales motion, particularly relevant to DeGIV's Tante Enso retail expansion.
• Atec Group: Specialized manufacturer of self-service and kiosk solutions for healthcare, banking, and government. Comparable in healthcare kiosk deployment and bundled software/hardware offerings, though with a smaller geographic footprint.

Direct peers

• Pyramid Computer GmbH: German OEM of self-service kiosks and IT hardware. Pyramid co-developed the DISEPO 2.0 terminal with DeGIV and supplies the specialized kiosk hardware that DeGIV's software platform runs on — directly comparable in kiosk category and product specification.
• KIOSK Information Systems: US-based designer and manufacturer of self-service kiosks for retail, healthcare, and government. Closely comparable in product category (multifunctional self-service kiosks) and customer verticals (healthcare, government), serving as a direct kiosk peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCLwJPgqnb2owI5KmZjWInDA
• LinkedInlinkedin.com/company/degiv-digital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DeGIV GmbH