Promedica Rettungsdienst GmbH

What Promedica Rettungsdienst GmbH does

Promedica Rettungsdienst GmbH operates commercially as Team Rufe-Dich and is a German private medical transport and emergency services provider headquartered in Hesel, Ostfriesland (Lower Saxony). The company's core offering is the organization and execution of international medical repatriations (Internationaler Rückholdienst) and qualified patient transport (Krankenbeförderung) across Europe, delivered via ambulance (Krankenwagen), rescue vehicles (Rettungswagen), and emergency physician vehicles (Notarztwagen) with seated, supine, and medically accompanied options. Service range also includes home emergency call systems (Hausnotruf) operating over landline or mobile network, mobile GPS-enabled emergency alert devices (Mobile Hilferufsysteme), first aid courses (Erste-Hilfe-Kurse), and workplace and event medical services (Sanitätsdienste) compliant with BG-UV 304-002. The technical stack is operational rather than software-centric: GPS-enabled mobile emergency terminals, landline/mobile-network connected home alert units, and a qualified vehicle fleet with medical personnel, plus specialized repatriation logistics including GAT and runway airport transfers and bed-at-destination coordination.

The company serves a horizontal mix of customers: individual patients and families requiring cross-border medical repatriation, health insurance companies and cost carriers (Kostenträger) needing qualified and documented patient transport, event organizers and businesses requiring on-site medical coverage, and elderly or care-dependent individuals needing home and mobile emergency systems. Geographic coverage spans Germany as the primary market with international operations across Benelux, France, Switzerland, Austria, Scandinavia, Poland, Czech Republic, Italy, and additional European countries on request.

Revenue is generated through professional services (per-transport or per-course fees for repatriation, patient transport, training, and event medical coverage) and subscription/recurring fees for emergency call system rental and monitoring. Pricing is quote-based and not publicly disclosed; cost coverage for home emergency systems is available through Pflegekasse for qualifying users, and workplace first aid services can be billed through Berufsgenossenschaften. The go-to-market is sales-led, with direct customer acquisition via phone and email consultation and a structured website as the primary information hub. No funding rounds, headcount figures, or management team disclosures are present in the available data.

Name

Promedica Rettungsdienst GmbH

Legal name

Team Rufe-Dich

Website

https://der-krankenwagen.de

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Promedica Rettungsdienst GmbH (Team Rufe-Dich) is a German medical transport and emergency services provider organizing international patient repatriation, ambulance transport, emergency call systems, first aid training, and event medical services across Europe for individuals, insurers, and businesses.

Ownership category

akta.pro rank

Product category

Medical Transport and Emergency Services

NAICS

Ambulance Services (621910), Special Needs Transportation (485991)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Interfacility Transport (IFT) & Patient Transfer Services (HLAFANAF), Emergency Response, Assistance & Medical Evacuation Services (THACAEAC), Critical Care Transport (CCT) & Specialty Transport Teams (HLAFANAE)

Keywords

• Medical repatriation services
• Patient transport services
• Home emergency call systems
• First aid training
• Event medical services

Headquarters

HQ city

Hesel

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Medical Transport Services: Revenue generated from organizing and executing medical repatriations, patient transports (sitting and lying positions), and medically accompanied transfers across Europe. Includes ambulance (Krankenwagen), rescue vehicles (Rettungswagen), and emergency doctor vehicles (Notarztwagen) transport services.
2. Emergency Call System Rental/Sale: Revenue from providing and maintaining home emergency call systems and mobile emergency alert devices, including installation, monitoring services, and consultation for cost coverage through health insurance (Pflegekasse).
3. First Aid Training Courses: Revenue from conducting first aid courses for individuals, families, organizations, and businesses including BG-approved workplace first aid training.
4. Medical Services for Events: Revenue from providing sanitary/medical services at events, companies, industrial sites, construction sites, and special operational situations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Team Rufe-Dich organizes and executes international medical repatriations (Rückholdienst) and patient transports (Krankenbeförderung) across Europe using ambulances, rescue vehicles, and emergency physician vehicles, with optional medical accompaniment and bed-at-destination coordination. The company also sells or rents home and mobile emergency call systems (Hausnotruf/Mobile Hilferufsysteme), delivers first aid training courses (Erste-Hilfe-Kurse), and provides on-site medical standby services (Sanitätsdienste) for events, workplaces, and industrial sites.

Product overview

Team Rufe-Dich operates as a unified service portfolio offering medical transport and emergency response solutions across Europe. The core offering combines international medical repatriation (Internationaler Rückholdienst) and patient transport (Krankenbeförderung) via ambulances, rescue vehicles, and emergency physician vehicles. These transport services are complemented by emergency call systems (Notrufsysteme) including home-based Hausnotruf and mobile GPS-enabled units, which together form a 24/7 safety net for clients. Educational offerings include Erste-Hilfe-Kurse (first aid courses) for private and corporate audiences and Sanitätsdienste (medical event services) for workplaces and events compliant with BG-UV 304-002. Specialized Kostenträger services provide documentation and reporting for health insurance providers and professional associations. The company operates from Hesel/Ostfriesland with coverage across Germany, Benelux, France, Switzerland, Austria, Scandinavia, Poland, Czech Republic, Italy and beyond.

Differentiator

Problem solved

Functional benefit

Products and services

• Internationaler Rückholdienst International medical repatriation service organizing safe return transport home, medically accompanied across Europe. Covers repatriations, hospital-to-hospital transfers, airport/terminal transfers including GAT and runway access, and full bed-at-destination coordination.
• Krankenbeförderung Patient transport service via ambulance, rescue vehicle, or emergency physician vehicle, available as seated or supine transport with medical personnel and infection transports arranged on prior agreement.
• Notrufsysteme (Hausnotruf) Home emergency call system via landline or mobile network, providing one-button safety access and 24/7 safety monitoring for individuals in their residences, with consultation on Pflegekasse cost coverage for qualifying users.
• Mobile Hilferufsysteme Mobile emergency call systems for on-the-go use with GPS positioning and location tracking capabilities, complementing home-based Hausnotruf devices.
• Erste-Hilfe-Kurse Practical first aid training for everyday situations, families, clubs, private groups, businesses, schools, and professional associations, with billing through Berufsgenossenschaften where eligible.
• Sanitätsdienste Medical standby services for events, companies, industry, construction sites, and special operational situations, including BG-UV 304-002 compliant workplace medical services delivered via Sanitätsraum, mobile unit, or Einsatzfahrzeug as agreed.
• Kostenträger & Prüfstellen Services Specialized services for health insurance providers, insurers, and auditors, including qualified patient transport, medically accompanied transfers, repatriations, and medical reporting suitable for claims processing and inspection.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators1 record

Recent moves5 records

Expansion highlights7 records

Direct peers

• International SOS: World's largest medical assistance and security services company, providing international medical repatriation, evacuation, and assistance. Directly comparable to Team Rufe-Dich's Internationaler Rückholdienst and Kostenträger services, but at global rather than European scale.
• Global Rescue: US-based medical evacuation, repatriation, and security services firm operating globally including Europe. Comparable specialist provider of cross-border medical transport and traveler assistance services for individuals and institutions.
• SOS International: Scandinavia-based medical and travel assistance provider offering medical repatriation, ambulance, and emergency call services across Northern Europe. Directly comparable for cross-border repatriation and assistance work in the Scandinavian markets Team Rufe-Dich claims to serve.
• Tunstall Healthcare: UK-headquartered provider of telecare and home/mobile emergency call systems with strong presence in Germany. Directly comparable for Team Rufe-Dich's Hausnotruf and Mobile Hilferufsysteme offerings, with established Pflegekasse billing and recurring subscription model.
• Europ Assistance: Pan-European travel and medical assistance provider offering repatriation, medical transport, and emergency response services for insurers and corporate clients. Directly comparable for Team Rufe-Dich's institutional B2B and Kostenträger-aligned work across Europe.
• Malteser Hilfsdienst: Major German humanitarian aid organization operating ambulance, patient transport, repatriation, first aid training, and event medical services. Closest non-profit comparator across the full portfolio of services Team Rufe-Dich offers.
• Johanniter Unfall-Hilfe: German humanitarian organization operating ambulance, patient transport, repatriation, first aid training, and event medical services nationwide. Comparable across Team Rufe-Dich's full service portfolio at substantially larger scale and brand recognition.
• Falck A/S: Danish-based pan-European ambulance, patient transport, and healthcare services provider. Directly competes in interfacility and cross-border patient transport and offers a similar mix of EMS, event medical, and occupational health services across multiple European countries.
• ADAC Ambulance Service: German automobile club providing ambulance services and international medical repatriation for members, including return transport from abroad. Most direct German comparator for both patient transport (Krankenbeförderung) and internationaler Rückholdienst, with much larger scale and brand.

Broad incumbents

• German Red Cross (DRK): Largest German EMS and humanitarian organization, providing ambulance, patient transport, repatriation, event medical, and first aid training as part of a much broader humanitarian portfolio. Comparable service lines but materially larger, with quasi-public-sector contracts.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/promedica-rettungsdienst-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Promedica Rettungsdienst GmbH