DIGITAL SERVICE

What DIGITAL SERVICE does

DIGITAL SERVICE (also operating as "Digital-Service" and "GRUPA DIGITAL SERVICE") is a privately held, founder-led group of IT specialists, electronics engineers, and collaborating freelancers headquartered in Kiezmark (Cedry Wielkie, Pomeranian Voivodeship, Poland), approximately 25 minutes from Gdańsk along the E7 route. Founded in 2010 by Arkadiusz Krawczyk, who brings over 23 years of hands-on experience in computer hardware repair, the company delivers a broad portfolio of nine service lines: IT and computer repair, website design and development (predominantly WordPress and OsCommerce-based), SEO and Google advertising, SATEL/BCS alarm and IP CCTV installation, software supply and configuration, RTV and computer equipment sales with installation, computer graphics, smart home/videophone systems, and digital photography including a professionally equipped rentable studio. Customers include small and medium businesses, schools, public administration units (notably Gmina Cedry Wielkie – Żuławski Ośrodek Kultury i Sportu), and individual consumers across the Pomeranian Voivodeship and western Warmian-Masurian Voivodeship, with remote web development services offered nationwide.

The underlying technology stack is commodity-grade and entirely non-proprietary: WordPress for content sites, OsCommerce for e-commerce, SATEL and BCS hardware for security and CCTV, and TeamViewer for remote support. No software product of note is built in-house, no AI/ML capabilities are evidenced, and no API or developer platform exists. The photography studio (420cm × 500cm × 240cm working space) houses four professional lights, three umbrellas, two softboxes, a boom arm, tripods, a Nikon wireless set, four backgrounds, color filters, and a shadowless photography tent. Technical qualifications include G DATA Sales Associate certification (2015) and Google Analytics Individual Qualification (2016, held by staff member Karolina Sala); one documented external collaboration exists with MULTIMEDIA PRODUCTION (Gdańsk) on a time-lapse film project for JDA (2016).

The business model is primarily professional services and project-based. Pricing is largely quote-based — only studio rental is publicly listed at 70 PLN gross/hour (non-commercial) and 100 PLN net + VAT/hour (commercial). Revenue combines one-time project fees (web design, equipment sales, security installations), modest recurring elements (SEO monthly reports), and hardware resale (computers, RTV, SATEL/BCS kits). The core team consists of approximately five people — Arkadiusz Krawczyk (Founder, IT and Photography), Krzysztof (Security and IT), Ewa Dymek (Chief Administrative Assistant), Krystian German (Frontend Developer), and Marcin (Security Specialist) — supplemented by freelancers and collaborating firms. There is no external funding, no parent company, and no institutional investor involvement.

Name

DIGITAL SERVICE

Legal name

DIGITAL SERVICE

Website

https://digital-service.pl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

GRUPA DIGITAL SERVICE is a privately held Polish IT services group based near Gdańsk, delivering computer repair, WordPress and OsCommerce web design, SEO, SATEL and BCS security systems, smart home installations, photography, and equipment sales to SMBs, schools, public administration, and individuals across the Pomeranian region.

Ownership category

akta.pro rank

Product category

IT Services and Computer Support

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• IT services and support
• Computer repair services
• Web design and development
• Security alarm installation
• Professional photography studio

Headquarters

HQ city

Kiezmark (Cedry Wielkie)

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. IT Services and Computer Repair: On-site computer and laptop repair, hardware/software troubleshooting, network setup, virus removal, data backup and recovery services for businesses and individuals. Service is provided with travel to client premises.
2. Web Design and Development: Website creation, WordPress development, e-commerce stores, responsive design, website modernization, and optimization services. Also includes template-based and custom-built solutions.
3. SEO and Website Positioning: Website positioning and Google advertising campaign planning and implementation. Monthly reports on positioning results, continuous monitoring and optimization of search engine positions.
4. Security Systems Installation: Sale and installation of SATEL alarm systems and BCS CCTV monitoring systems. Includes cameras, recorders, motion sensors, alarm control panels, ready-to-install kits, vehicle monitoring, access control systems.
5. Smart Home Systems: Design and installation of intelligent building management systems including lighting, heating, air conditioning, blinds control, and videophones.
6. IT Equipment Sales: Sale of computers, printers, notebooks, tablets, network equipment, TVs, audio equipment, home cinema systems with delivery and professional installation.
7. Photography Services: Product photography, advertising, communion/anniversary photography, passport photos, portfolio sessions, canvas photo printing, and studio rental.
8. Computer Graphics: Graphic design services including website graphics, visual identity, flyers, posters, business cards, packaging design, press ads, promotional catalogs, POS materials, billboards, and illustrations.
9. Software Sales and Services: Operating systems, antivirus software (G DATA certified partner), accounting software, office software, games, graphics software, specialized software, custom software development, installation and configuration services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

DIGITAL SERVICE is a group of IT specialists providing on-site and remote computer repair, network setup, virus removal, and data recovery for businesses and individuals in the Pomeranian region. The company also designs and positions WordPress and OsCommerce websites, installs SATEL alarm systems and BCS IP CCTV monitoring, delivers IT equipment with installation, runs a professional photography studio, and integrates smart home and videophone systems. It functions as a one-stop local technology provider serving firms, schools, public administration units, and individual consumers.

Product overview

DIGITAL SERVICE is a group of IT specialists, electronics experts, and collaborating freelancers providing comprehensive IT services. The company offers a portfolio of distinct services rather than a unified software platform: IT and computer repair services, website design and SEO (Projektowanie stron internetowych and Pozycjonowanie), digital photography and studio services, security alarm and CCTV monitoring systems (SATEL and BCS-based), software supply and support, RTV/computer equipment sales with installation, computer graphics, and smart home/videophone systems. Remote IT assistance is delivered via TeamViewer. Websites are built primarily on WordPress and OsCommerce platforms for e-commerce. The services are primarily service-based offerings rather than packaged software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Website Design and Development (Projektowanie stron internetowych) Website design and development service for SMBs and individuals, including WordPress sites, OsCommerce e-commerce stores, responsive RWD design, custom graphic projects, and modernization of existing websites. Delivered remotely to clients nationwide in addition to local Pomeranian engagements.
• SEO and Google Advertising (Pozycjonowanie stron internetowych) Ongoing search engine optimization and Google Ads campaign management service for SMB clients, with monthly positioning reports, Google-guideline compliance, and continuous search engine position monitoring and optimization.
• IT and Computer Service (Serwis informatyczny i komputerowy) On-site and remote IT support and computer repair service including hardware troubleshooting, network setup, virus removal, data backup and recovery, software installation and configuration, delivered to SMBs and individuals in the Pomeranian Voivodeship.
• Remote IT Support (Zdalna pomoc informatyczna) Remote IT assistance service using TeamViewer application to deliver immediate computer support to businesses and individuals without requiring on-site travel.
• Security Alarm Systems and CCTV Monitoring Installation (Instalacje alarmowe i monitoring obiektów) Installation service for SATEL alarm systems and BCS IP CCTV monitoring, including cameras, recorders, motion sensors, alarm control panels, access control systems, vehicle monitoring, and remote internet viewing, delivered to commercial, industrial, and residential customers in Pomerania.
• Smart Home and Videophone Systems (Inteligentne domy, videofony) Design and installation of smart home systems for residential and small commercial customers, covering lighting, heating, air conditioning, blinds and shutters, electrical device regulation, multiroom audio/video, home cinema, remote internet access, and videophone integration.
• Photography and Photo Studio Rental (Fotografia i studio fotograficzne) Professional photography service including product, advertising, event (communion, anniversary), passport, and model portfolio sessions plus canvas photo printing, with a rentable in-house photography studio at the Kiezmark headquarters offered at hourly rates.
• Software Supply and Support (Oprogramowanie) Software supply, installation, and configuration service for businesses and individuals, including operating systems, antivirus (G DATA certified partner), accounting software, office software, graphics and specialized software, plus basic custom software development and IT support for schools and public administration.
• IT and Consumer Electronics Supply with Installation (RTV i Sprzęt komputerowy z dostawą i podłączeniem) Retail supply of IT and consumer electronics (computers, notebooks, printers, network equipment, tablets, TVs, audio equipment, home cinema) bundled with delivery, installation, configuration, and calibration services.
• Computer Graphics Design (Grafika komputerowa) Graphic design service producing website graphics, full visual identity systems, flyers, posters, business cards, packaging design, press advertisements, promotional catalogs, POS materials, billboards, and illustrations for SMBs and individuals.

Quantifiable outcome

• Distributed CCTV monitoring system with 24 IP cameras across 3 buildings connected via wireless bridges, enabling remote viewing worldwide
• +2 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• MULTIMEDIA PRODUCTION (Gdańsk)minorStrategic or Co-development Partner · 12 August 2016Collaboration on time-lapse film project for JDA construction of new production facility. DIGITAL SERVICE provided and installed BCS IP cameras and prepared wireless image transmission system from construction site to JDA server room with remote synchronization to MULTIMEDIA PRODUCTION servers in Gdańsk for final video editing.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Asseco Poland: Leading Polish IT vendor delivering software, IT services, and systems integration to enterprises and public administration. Overlaps with DIGITAL SERVICE in IT services and public-sector web/IT support, but at vastly larger scale and broader portfolio.
• CompuGroup Medical: European healthcare software and IT services provider with significant Polish operations. Tangentially comparable as a large European IT services firm serving regional markets with vertical-specific solutions.
• Kyndryl: Global IT infrastructure services provider spun out of IBM, managing enterprise IT environments. Comparable as a managed IT services incumbent, though operating at enterprise scale with global reach.
• Comarch: Major Polish IT solutions provider spanning enterprise software, IT infrastructure, and digital services. Comparable in offering IT and digital services to Polish businesses, though serving enterprise customers with packaged products rather than local SMB support.

Direct peers

• Britenet: Polish IT consulting and services company delivering software, data, and IT support to enterprise clients. Comparable as a Polish multi-discipline IT services provider serving business customers.
• Atende: Polish IT services and integration company focused on networks, data centers, security, and software. Comparable in IT services and systems integration work, though at larger scale and more enterprise-focused.
• Transition Technologies: Polish IT services group offering software development, managed services, and IT consulting. Comparable as a Poland-headquartered multi-service IT provider, though with broader geographic reach.
• Sii Poland: Large Polish IT services and consulting firm offering software development, IT support, and digital services to enterprise and SMB clients across Poland. Comparable as a Poland-based IT services provider, though operating at significantly larger scale than DIGITAL SERVICE.
• Billennium: Polish IT services and outsourcing firm providing IT support, application development, and consulting. Comparable as a Polish-based multi-discipline IT services provider serving business clients.

Emerging players

• Predica: Polish IT services firm specializing in Microsoft cloud, IT support, and digital transformation for SMB and mid-market clients. Comparable as a Poland-based IT services provider with similar SMB customer focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/digital-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIGITAL SERVICE