Direct Phone
Direct Phone is a Belgian contact-centre agency providing telemarketing, donor care, data entry, and document dispatch services exclusively to non-profit organisations, operating inside the DSC group in Brussels.
- Company typePrivate
- Founded-
- HeadquartersBrussels, Belgium
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Direct Phone does
Direct Phone bv is a Belgian telemarketing and contact-centre agency registered in Anderlecht (Brussels) under company number 0553.609.979, operating exclusively for non-profit and social-profit organisations. The firm delivers four integrated service modules — outbound telemarketing campaigns, inbound donor care via phone/letter/email, donor database data entry, and dispatch of donor correspondence — and counts Belgian NGOs such as MSF, Rood Kruis-Vlaanderen, UNICEF Belgium, Oxfam Belgium, SOS Kinderdorpen België and others as named clients. It functions as the specialised execution arm inside the DSC group alongside parent/lead fundraising agency Direct Social Communications bv and sister company Direct Operations.
The company's technology stack centres on a proprietary online call registration application that captures full conversation recordings for quality assurance, paired with a real-time campaign dashboard updated daily so clients can monitor results. Donor database management is delivered through the Donea platform, developed by sister company Direct Social Communications and integrated into Direct Phone's data-entry operations. Daily screening against the Black Tiger NV Do Not Call Me list is embedded into campaign execution to maintain Belgian regulatory compliance.
Direct Phone generates revenue through professional-services fees on a quote-based model, with prices indexed annually to the Belgian health index on 1 January. Engagements are structured as multi-year contracts (without public pricing disclosure), and customer acquisition is conducted via direct B2B sales with named account managers, supported by cross-referrals from within the DSC group. The firm is privately held with approximately 49 employees, no external funding, and operations limited to Belgium.
Direct Phone firmographics
Firmographics- Name
- Direct Phone
- Legal name
- Direct Phone bv
- Website
- https://directphone.be
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Direct Phone is a Belgian contact-centre agency providing telemarketing, donor care, data entry, and document dispatch services exclusively to non-profit organisations, operating inside the DSC group in Brussels.
- Ownership category
- akta.pro rank
Direct Phone industry classification
Industry- Product category
- Telemarketing and Fundraising Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)
Keywords
Where Direct Phone is headquartered
LocationHeadquarters
- HQ city
- Brussels
- HQ country
- Belgium
- HQ region
- Europe
Offices1 record
Markets served
Direct Phone business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Telemarketing Services: Tailor-made telemarketing campaigns for non-profit organisations, including donor acquisition calls, thank-you calls, surveys, and direct debit recruitment. Revenue generated through service fees based on fixed prices or subsequent calculation.
- Donor Care Services: Professional handling of donor comments, questions and complaints via phone, letter or email on behalf of non-profit clients. Includes handwritten notes and greeting card services.
- Data Entry Services: Database management and data entry services including donor data updates, address changes, and survey result processing.
- Document Services: Management and sending of important documents including pre-notification letters, thank-you letters, information brochures, and tax certificate duplicates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based pricing model |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
Direct Phone product offering
Product offeringCore offering
Direct Phone bv is a Belgian telemarketing agency that works exclusively for social profit (non-profit) organisations. It delivers four integrated service modules: outbound telemarketing campaigns (donor acquisition, thank-you calls, surveys, direct debit recruitment), inbound donor care via phone/letter/email, donor database management and data entry through the Donea platform, and dispatch of donor correspondence such as pre-notification letters, thank-you letters, brochures, and tax certificate duplicates.
Product overview
Direct Phone is a telemarketing agency providing a suite of four integrated service modules exclusively for social profit organisations. The core offering comprises: Telemarketing (campaign strategy, script development, and execution), Donor Care (inbound communication handling), Data Entry (donor database management through the Donea platform), and Sending of Documents (dispatch of donor correspondence). These services support non-profit fundraising by strengthening donor relationships and generating revenue through professional outbound campaigns, donor communication management, and database administration.
Differentiator
Problem solved
Functional benefit
Products and services
- Telemarketing Tailor-made outbound telemarketing campaigns for non-profit organisations, including campaign strategy development, script creation, execution, and results monitoring through an internal online application. Activities include donor acquisition calls, thank-you calls, surveys, direct debit recruitment, telephone follow-up for TV/radio campaigns, and reactivation of inactive donors.
- Donor Care Professional inbound handling of donor questions, comments and complaints via phone, letter or email on behalf of non-profit clients. Includes handwritten notes and greeting cards for donor appreciation.
- Data Entry Donor database management including data updates, address changes, processing of survey results, and logging of all donor contacts, operated via the Donea data management platform developed by sister company Direct Social Communications.
- Sending of Documents Management and dispatch of donor correspondence including pre-notification letters for recurring donations, thank-you letters, information brochures, and tax certificate duplicates.
Quantifiable outcome
- Highest return for organisations through maximum reach between Monday morning and Saturday evening
Companies that use Direct Phone
Customer profileNamed customers10 records
Segments1 record
Ideal customer profiles1 record
Direct Phone technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Direct Phone partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Direct Social Communications bv (DSC)coreSister company and parent organisation. DSC is described as the leading fundraising agency in Belgium. Direct Phone operates in close cooperation with DSC, drawing on years of fundraising experience. DSC partner organisations are referred to Direct Phone for telemarketing services.
- Direct OperationscoreSister company within the DSC group, operating alongside Direct Phone under the same corporate umbrella. Part of integrated service offering for non-profit clients.
- Black Tiger NV (Do Not Call Me List provider)minorBlack Tiger NV provides the Do Not Call Me list, a public list with phone numbers of people who do not wish to be phoned by any organisation. Direct Phone respects this list daily when executing telemarketing campaigns.
Scale indicators2 records
Recent moves1 record
Expansion highlights3 records
Direct Phone competitors and assessment
Company assessmentBroad incumbents
- Atento: Large Latin America-anchored BPO and customer relationship management firm with European operations. Comparable to Direct Phone as a provider of outbound telemarketing, lead generation, and customer care services, though operating across many verticals and geographies rather than specializing in nonprofits.
- Teleperformance: Global leader in outsourced customer experience management and omnichannel contact center operations. While much larger and serving many verticals, Teleperformance operates call-center-based outbound and inbound services for European charity and nonprofit clients, making it a broad incumbent benchmark for Direct Phone's delivery model.
- Concentrix: Global CX/BPO operator offering inbound/outbound voice, digital care, and back-office services to enterprise and nonprofit clients. Comparable to Direct Phone in its telemarketing and donor-care delivery capability, but serves a much broader customer mix at substantially greater scale.
- Transcom: European-headquartered customer service and telemarketing outsourcing provider with a strong presence in Belgium and the Netherlands. Comparable in delivery model (outbound calling, customer care) and geographic footprint, and operates in verticals including charity and public-sector engagements.
- Webhelp (now Concentrix + Webhelp): French-founded, European-headquartered CX and BPO player (now combined with Concentrix) with deep Benelux operations. Comparable to Direct Phone in delivering multilingual voice-based customer engagement and back-office support across Belgium and neighboring markets.
- arvato (Bertelsmann): International BPO and customer service arm of Bertelsmann operating large-scale call centers in Europe, including Belgium. Comparable to Direct Phone for outbound campaigns, customer service, and back-office data management offered to nonprofits and other clients.
- Majorel: European-rooted CX outsourcing company combining digital and voice customer experience services. Comparable to Direct Phone in operating contact centers across Western Europe and serving enterprise and nonprofit clients, though at significantly larger scale and broader vertical mix.
- Blackbaud Europe: Global software and services provider for nonprofits, including fundraising CRM, donor database, and supporter engagement tools. Comparable to Direct Phone as an ecosystem player serving the European nonprofit fundraising market, though operating primarily as a software vendor rather than a telemarketing outsourcer.
Direct peers
- Donor Care / Public Interest Communications (PIC): Specialist fundraising and donor-care agency offering telephone fundraising, donor stewardship, and supporter care services to UK and European nonprofits. Directly comparable to Direct Phone in its vertical specialization in charity telemarketing and donor communications.
- QTS (Quality Telephone Services): UK-based outsourced contact center specializing in telephone fundraising, donor acquisition, and supporter care for charities and nonprofits. Directly comparable to Direct Phone in vertical, delivery model, and reliance on outbound calling for donor acquisition.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Direct Phone social profiles
Digital presenceDirect Phone financial estimates
Financial estimateRevenue estimate
Valuation estimate
Direct Phone leadership team
Management profileNumber of profiles
Profiles4 records
Direct Phone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Direct Phone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Direct Phone
What does Direct Phone do?
Direct Phone bv is a Belgian telemarketing agency that works exclusively for social profit (non-profit) organisations. It delivers four integrated service modules: outbound telemarketing campaigns (donor acquisition, thank-you calls, surveys, direct debit recruitment), inbound donor care via phone/letter/email, donor database management and data entry through the Donea platform, and dispatch of donor correspondence such as pre-notification letters, thank-you letters, brochures, and tax certificate duplicates.
Is Direct Phone a public or private company?
Direct Phone is a private company. It is classified as corporate owned and is currently operating.
When was Direct Phone founded?
Direct Phone was founded in -1. It employs 11 to 50 people.
Where is Direct Phone based?
Direct Phone is headquartered in Brussels, Belgium, in the Europe region.
How does Direct Phone make money?
Four revenue lines are on record. Telemarketing Services are the primary driver. The others are donor Care Services, data Entry Services and document Services.
Who are Direct Phone's main competitors?
Broad incumbents on record are Atento, Teleperformance, Concentrix, Transcom, Webhelp (now Concentrix + Webhelp), arvato (Bertelsmann), Majorel and Blackbaud Europe. Direct peers are Donor Care / Public Interest Communications (PIC) and QTS (Quality Telephone Services).
Does Direct Phone have an API?
No public API is recorded for Direct Phone.
What industry is Direct Phone in?
Direct Phone's product category is Telemarketing and Fundraising Services. Its primary akta.pro industry code is BPAFAKAC, Telemarketing & Telesales Services (Outbound/Inbound). Its NAICS code is 561422 and its SIC code is 4813.