Dinas Komunikasi dan Informatika Kota Bandung (Diskominfo Kota Bandung)

What Dinas Komunikasi dan Informatika Kota Bandung (Diskominfo Kota Bandung) does

Dinas Komunikasi dan Informatika Kota Bandung (Diskominfo Kota Bandung) is a municipal government department under Pemerintah Kota Bandung, established in 2007 as Badan Komunikasi dan Informatika (BAKOMINFO) and reorganized as a Dinas (department) in 2009. The department is the sole mandated authority for communication, informatics, cryptography, and sectoral statistics across Kota Bandung, a city of approximately 2.67 million residents in West Java, Indonesia. Its mandate is formalized under Perda Kota Bandung No. 12/2007 and Perwali No. 60/2022.

Diskominfo operates an integrated portfolio of digital government platforms and physical infrastructure. Core citizen-facing services include the Bandung Smart City mobile application, SIMONIK (Sistem Informasi Permohonan Informasi Publik) for centralized public information requests, Open Data Kota Bandung portal, and Bandung Siaga 112 — a 24/7 emergency call center integrated with the Bandung Command Center coordinating across fire, police, health, and disaster management agencies. The department also operates BandungKota-CSIRT for cybersecurity incident response and an Early Warning System (EWS) for flood monitoring using 13 CCTV surveillance points and water level sensors at strategic river locations. A flagship infrastructure initiative is the Infrastruktur Pasif Telekomunikasi (IPT) underground ducting system, co-developed with PT Bandung Infra Investama (BII), designed to migrate aerial telecom cables underground across 104 streets by 2027.

The department's funding comes entirely from the APBD (Regional Government Budget) of Kota Bandung, with no commercial revenue model. Services are provided free of charge to citizens. The department employs 108 staff and manages a PPID (Pejabat Pengelola Informasi dan Dokumentasi) network spanning 77 OPD units and 346 sub-units in elementary and junior high schools. Strategic partnerships include PT Bandung Infra Investama (infrastructure), BRIN (AI and research collaboration), Apjatel (telecom operator coordination), and major Indonesian telecom operators including Telkom Indonesia, Biznet, XL Smart, Fiberstar, and LinkNet. The department has received 11 consecutive years of 'Badan Publik Informatif' recognition (2014-2024) and won Terbaik I at the 2025 Anugerah Media Hummas national government communication awards.

Name

Dinas Komunikasi dan Informatika Kota Bandung (Diskominfo Kota Bandung)

Legal name

Dinas Komunikasi dan Informatika Kota Bandung

Website

https://diskominfo.bandung.go.id

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Diskominfo Kota Bandung is the municipal government department mandated to manage communication, informatics, cryptography, and statistics for Kota Bandung's 2.67 million residents, operating digital platforms including Bandung Smart City, SIMONIK, and the 24/7 Bandung Siaga 112 emergency command center.

Ownership category

akta.pro rank

Product category

Municipal Government Digital Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Local Transportation, Parking & Mobility Administration (BPAIACAM), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

Keywords

• Government digital services
• Smart city platform
• Public information management
• Emergency response coordination
• Telecommunications infrastructure

Headquarters

HQ city

Bandung

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Government Budget (APBD): As a municipal government department (Dinas), Diskominfo Kota Bandung is funded through the Regional Government Budget (APBD Kota Bandung). Funding covers operational costs, infrastructure projects, digital service development, and personnel expenses. Major programs such as the underground cable infrastructure (IPT) are co-financed through non-APBD partnerships with PT Bandung Infra Investama.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Dinas Komunikasi dan Informatika Kota Bandung operates the municipal government's digital services portfolio for Kota Bandung, including the Bandung Smart City mobile platform, SIMONIK public information request system, Bandung Siaga 112 emergency call center, Bandung Command Center, Open Data portal, BandungKota-CSIRT cybersecurity response, Early Warning System for flood monitoring, and the shared underground telecommunications ducting (IPT) infrastructure program. Services are delivered free to approximately 2.67 million residents and 77 government agencies (OPDs), with funding from the regional government budget (APBD) and select non-APBD partnerships.

Product overview

Dinas Komunikasi dan Informatika Kota Bandung operates as a municipal government department managing a portfolio of interconnected digital platforms and services. The core infrastructure includes Bandung Smart City (smartcity.bandung.go.id) as the main citizen-facing portal, complemented by PPID Kota Bandung for public information management and SIMONIK for centralized information request processing. The organization operates Bandung Command Center for real-time city monitoring and coordinates Bandung Siaga 112 emergency call center. Additional platforms include Open Data Kota Bandung for data transparency, BandungKota-CSIRT for cybersecurity, and an Early Warning System for flood monitoring. The municipality also manages underground telecommunications infrastructure (IPT/Ducting System) and maintains community information networks (KIM).

Differentiator

Problem solved

Functional benefit

Brands

• Bandung Smart City: Platform smart city Kota Bandung untuk layanan digital pemerintahan
• Bandung Siaga 112
• PPID Kota Bandung
• Simonik
• Open Data Kota Bandung

Products and services

• Bandung Smart City Digital Services Platform

Quantifiable outcome

• 11 consecutive years as Badan Publik Informatif from Komisi Informasi Provinsi Jawa Barat
• +7 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• Apjatel (Asosiasi Penyelenggara Jaringan Telekomunikasi)coreStrategic or Co-development Partner · 18 December 2025Apjatel is the telecom operator association collaborating with Diskominfo and Pemko Bandung on aerial cable normalization and underground migration. Apjatel coordinated ~30 operators including 24 that successfully migrated cables underground on Jalan Buahbatu. Association chairman Yudiana Arifin confirmed removal of ~14 tons of aerial cable across ~3.4 km of Jalan Buahbatu.
• PWI (Persatuan Wartawan Indonesia) Kota BandungmajorGTM or Marketing Partner · 22 November 2025PWI Kota Bandung is a strategic media partner for government communication. Diskominfo head Yayan Ahmad Brilyana emphasized mainstream media as essential for information verification and validation, distinguishing professional journalism from unverified social media content. PWI conducts annual work meetings and competency development programs.
• BRIN (Badan Riset dan Inovasi Nasional)majorStrategic or Co-development Partner · 20 November 2025BRIN participated in Forum NGULIK as a knowledge partner, with BRIN council member Marsudi Wahyu Kisworo providing insights on AI adoption in government work. BRIN serves as a research and innovation advisor helping Diskominfo and OPDs integrate AI for public service improvement, data accuracy, and predictive planning.
• Kementerian Komunikasi dan Digital Republik IndonesiamajorStrategic or Co-development Partner · 12 November 2025Ministry organizing the annual Anugerah Media Hummas (AMH) award program. 190 government institutions participated in the 2025 edition. Diskominfo benefits from ministry's national communication framework and awards platform for benchmarking government communication standards.
• KIM (Komunitas Informasi Masyarakat) Kota BandungmajorGTM or Marketing Partner · 5 November 2025KIM Kota Bandung is a community-based information network serving as a grassroots extension of government communication. Diskominfo provides training in digital public relations and storytelling to KIM members to enhance information dissemination at the neighborhood level. Forum Komunikasi KIM (FKKIM) chairman Wahyudin leads efforts to combat hoaxes.
• Relawan TIK (Relawan Teknologi Informasi dan Komunikasi) Kota BandungmajorGTM or Marketing Partner · 5 November 2025Digital literacy volunteer network partnering with Diskominfo for community education on technology use and information verification. Chairman Satria Andika emphasizes storytelling skills for building positive city narratives. Relawan TIK serves as grassroots ambassadors for digital literacy.
• PT Bandung Infra Investama (BII)coreStrategic or Co-development Partner · 8 December 2024Non-APBD partnership for underground telecommunications passive infrastructure (IPT/ducting system) development across 104 streets of Kota Bandung. BII serves as the implementing partner building shared ducting infrastructure including manholes, handholes, and optical distribution points. Target: 65 streets by end of 2026, all 104 streets by 2027. Groundbreaking took place on June 21, 2024. This is the core infrastructure partnership enabling aerial cable removal and underground fiber migration.
• Telkom IndonesiamajorTechnology or Integration · 8 December 2024Telkom Indonesia is one of 14 telecom operators that have expressed interest in utilizing the shared IPT underground infrastructure built by PT Bandung Infra Investama. As a major telecom provider, Telkom participates in the aerial cable-to-underground migration program and uses the shared ducting system.
• BiznetmajorTechnology or Integration · 8 December 2024Biznet is listed among 14 telecom operators utilizing the shared IPT underground infrastructure for broadband connectivity in Kota Bandung, participating in the underground cable migration program.
• XL SmartmajorTechnology or Integration · 8 December 2024XL Smart is one of the telecom operators utilizing Kota Bandung's shared IPT underground infrastructure as part of the city's aerial cable removal program.
• FiberstarmajorTechnology or Integration · 8 December 2024Fiberstar participates as a telecom operator utilizing the shared underground ducting infrastructure in Kota Bandung for fiber optic connectivity.
• LinkNetmajorTechnology or Integration · 8 December 2024LinkNet is listed among telecom operators using the shared IPT underground infrastructure for network connectivity in Kota Bandung.

Scale indicators13 records

Recent moves2 records

Expansion highlights5 records

Others

• GovTech Singapore: Singapore's government technology agency responsible for digital government services and infrastructure. Although at a national scale and far more mature, it represents the benchmark model for what an integrated government ICT department can deliver and is relevant as a comparative reference for smart city execution.
• Smart Nation Singapore: Singapore's national digital government initiative. Comparable as a smart city and digital government reference point, showcasing the kind of integrated citizen-facing platforms (digital identity, city operations, open data) that Diskominfo Bandung's Bandung Smart City and Open Data portal aim to emulate.

Regional players

• Dinas Komunikasi dan Informatika Kota Surabaya: Surabaya's municipal Communication and Informatics department. Operates a similar portfolio of digital government services, PPID, and smart city programs in another major Indonesian city, making it a directly comparable peer at the same administrative level.
• Dinas Komunikasi dan Informatika Provinsi Jawa Barat: Provincial-level Communication and Informatics department for West Java, where Bandung is located. Operates overlapping digital government and information functions at a higher administrative tier and awards the Badan Publik Informatif recognition Diskominfo has won 11 times.
• Dinas Komunikasi dan Informatika Kota Yogyakarta: Yogyakarta's municipal Communication and Informatics office. Provides a directly comparable set of government digital services, transparency platforms, and smart city initiatives for another Indonesian city.
• Dinas Komunikasi, Informatika dan Statistik (Diskominfo) Provinsi DKI Jakarta: Jakarta's provincial-level Communication, Informatics and Statistics office. Directly comparable in function (PPID, smart city, command center, public information), but serving a much larger and more metropolitan jurisdiction.
• Dinas Komunikasi dan Informatika Kota Semarang: Semarang's municipal Communication and Informatics department. Comparable in scope to Diskominfo Bandung, operating public information systems and city-level digital services for Semarang's residents.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/bandungsiaga112
• LinkedInlinkedin.com/company/diskominfo-kota-bandung

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dinas Komunikasi dan Informatika Kota Bandung (Diskominfo Kota Bandung)