Dinas Tenaga Kerja Kota Semarang

What Dinas Tenaga Kerja Kota Semarang does

Dinas Tenaga Kerja Kota Semarang (Disnaker Kota Semarang) is a local government department under Pemerintah Kota Semarang responsible for labor market administration, vocational training, industrial relations, and migrant worker services within Kota Semarang, Central Java, Indonesia. The office serves approximately 942,000 working-age residents (2024) and delivers free public services including AK1/Kartu Kuning job seeker registration (processed in 5 minutes), industrial dispute mediation through the PPHI system (resolution within 30 working days), CPMI migrant worker passport recommendation (same-day issuance), and competency-based vocational training through two UPTD BLK centers in Gayamsari and Mijen covering Barista, Tour Guide, Bakery, Sewing, Beauty, Graphic Design, and Computer Operations programs. The organization also coordinates the PIJAR SEMAR social protection program covering 10,000+ vulnerable informal workers with JKK and JKM insurance as of June 2026, targeting 15,000 by 2027.

The technology stack comprises a web portal ecosystem (SIKER for job matching, AYOkerjo for regional job listings, SI SERU for internal room booking, SIRAGA for workforce registration), the Hitung Pesangon mobile application for severance calculation, and integration with national platforms operated by Kemnaker RI (SIAPkerja), BPJS Ketenagakerjaan (Jamsostek), and DPMPTSP (OSS). Distribution is multi-channel: direct walk-in service at the main office on Jl. Ki Mangunsarkoro, two BLK training centers, eight social media accounts across WhatsApp, Facebook, Instagram (three channels), TikTok, YouTube, and Twitter/X, plus periodic job fairs and Festival Vokasi events co-organized with BBPVP Semarang. The organization reports a customer satisfaction index (IKM) of 96.852 (Kategori A / Sangat Baik) for 2025.

The business model is non-commercial: Disnaker is funded entirely through the Semarang City Government Regional Budget (APBD), with supplementary Dana Bagi Hasil Cukai Hasil Tembakau (DBHCHT) funding for tobacco-industry-targeted training. No fees are charged to citizens or employers. Revenue (in the governmental funding sense) is undisclosed, with no commercial pricing model, no venture capital backing, and no parent company other than Pemerintah Kota Semarang. Customer segments include job seekers and workers (primary), employers and companies (primary), labor unions (secondary), prospective migrant workers (secondary), and vocational training institutions and DUDIKA partners (secondary).

Name

Dinas Tenaga Kerja Kota Semarang

Legal name

Dinas Tenaga Kerja Kota Semarang

Website

https://disnaker.semarangkota.go.id

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Dinas Tenaga Kerja Kota Semarang is a Semarang City Government labor department providing free public services including job placement (AK1), vocational training (BLK), industrial dispute mediation (PPHI), migrant worker documentation (CPMI), and social protection coordination (PIJAR SEMAR) to job seekers, employers, and vulnerable workers in Kota Semarang, Indonesia.

Ownership category

akta.pro rank

Product category

Public Employment Services

NAICS

Vocational Rehabilitation Services (624310), Vocational Rehabilitation Services (62431)

SIC

Services-Employment Agencies (7361), Services-Educational Services (8200), Services-Social Services (8300)

akta.pro primary industry

Workforce & Job-Seeker Services (Community-Based) (EDAAAFAM)

akta.pro secondary industries

Economic Development & Business Licensing (Local) (BPAIACAN), Career & Employability Integration Support (Work Culture, Networking, Job Readiness) (EDAIAKAH)

Keywords

• Public employment services
• Vocational training programs
• Job placement services
• Industrial relations mediation
• Workforce development

Headquarters

HQ city

Semarang

HQ country

Indonesia

HQ region

Asia

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Budget (APBD): Funded entirely by the Government of Kota Semarang through the Regional Budget (APBD). Services are provided free of charge to the public. Additional funding sources include Dana Bagi Hasil Cukai Hasil Tembakau (DBHCHT) for specific training programs targeting cigarette industry workers. No revenue is collected from citizens for labor placement or training services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Dinas Tenaga Kerja Kota Semarang is a municipal government labor office that delivers free public employment services to citizens and employers in Kota Semarang. Its offerings span job seeker registration (AK1/Kartu Kuning card), job placement via the SIKER online portal, free competency-based vocational training at two UPTD BLK centers, industrial relations dispute mediation (PPHI), migrant worker (CPMI) passport documentation, and PIJAR SEMAR social protection coverage for informal workers. All services are funded by the Regional Budget (APBD) and provided at no cost to users.

Product overview

Dinas Tenaga Kerja Kota Semarang operates a unified digital platform consisting of multiple interconnected services for workforce management. The core portfolio includes SIKER (job vacancy portal), AYOkerjo (regional job platform), SIAPkerja (national employment service integration), and SIRAGA (workforce registration system). Supporting services include UPTD BLK vocational training programs, AK1 job seeker cards, and the SI SERU internal room reservation system. The offering functions as an integrated employment ecosystem rather than separate modules, connecting job seekers, employers, and training institutions through web portals and mobile applications.

Differentiator

Problem solved

Functional benefit

Brands

• UPTD BLK (Unit Pelaksana Teknis Daerah Balai Latihan Kerja): Vocational training centers operated by the department offering competency-based training programs in areas such as Barista, Tour Guide, Baking, Sewing, Beauty, Graphic Design, and Computer Operation.

Products and services

• SIKER (Sistem Informasi Ketenagakerjaan) SIKER is a web-based job vacancy portal operated by Disnaker Kota Semarang that allows companies to post job openings and job seekers to search for employment opportunities in Kota Semarang.
• AYOkerjo AYOkerjo is a job platform service that connects job seekers with employers in the Central Java region.

Quantifiable outcome

• SKM satisfaction score of 96.852 (Kategori A / Sangat Baik) for AK1/Kartu Kuning services in 2025, with highest scores of 100 on cost/tarif and complaint handling
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• FKLPID Kota Semarang (Forum Komunikasi Lembaga Pelatihan Industri Daerah)coreStrategic or Co-development Partner · 15 August 2024FKLPID is a forum connecting Disnaker, UPTD BLK, DUDIKA companies, and educational institutions. Chaired by Supriyadi Krisno Saputro, S.E. Official inauguration held on August 15, 2024 at GETS Hotel. Formed to synchronize training curriculum with industry needs. Includes SMK Bina Nusantara Semarang and Ungaran, Dinar Tech, Twin Studio as member institutions.
• PT. Haleyora PowerindominorChannel Partner/ Reseller/ Distributor · 30 May 2022Collaboration on mass recruitment for Customer Service Officer positions. PT. Haleyora Powerindo is an outsourcing company (alih daya) in security, industrial cleaning, building management, and power grid maintenance. Recruitment conducted at Disnaker office with 80 applicants per day. Job seekers required to have AK1/Kartu Kuning.
• Lembaga Sertifikasi Profesi (LSP) - BNSP CertifiedcoreStrategic or Co-development PartnerPartnership with Professional Certification Institutions (LSP) certified by BNSP for competency-based training (PBK) and competency testing. SKKNI-referenced certification schemes used. 79 of 80 training participants received BNSP competency certificates through this partnership.
• Kementerian Ketenagakerjaan Republik Indonesia (Kemnaker RI)coreStrategic or Co-development PartnerIntegration with national SIAPkerja platform for migrant worker placement and national job matching. Also connected to PPHI system and Jamsostek (BPJS Ketenagakerjaan) for social security services.
• BPJS Ketenagakerjaan (Jamsostek)coreStrategic or Co-development PartnerCollaboration for social security programs including JHT (Old Age Guarantee), JKK (Work Accident Insurance), JKM (Death Insurance), and JKP (Job Loss Insurance). Mobile app integration via Jamsostek app on Google Play Store.
• siapkerja.kemnaker.go.idcoreTechnology or IntegrationCPMI (migrant workers) must create accounts on the national SIAPkerja platform before applying for passport recommendations at Disnaker. Online verification of CPMI applications and placement agreements conducted through this system.
• BBPVP Semarang (Balai Besar Pelatihan Vokasi dan Pelatihan)coreStrategic or Co-development PartnerCollaboration on Festival Vokasi events, competency testing, and work training programs. BLK Semarang participated in BBPVP-organized fashion shows, exhibitions, and job fairs. Joint training need analysis (TNA) activities conducted.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Kementerian Ketenagakerjaan Republik Indonesia (Kemnaker): National Ministry of Manpower that operates the SIAPkerja platform and sets the policy framework within which Disnaker operates. Overlaps in policy, migrant worker placement, and national job matching, but operates at federal scale rather than municipal scope.
• BPJS Ketenagakerjaan (Jamsostek): National social security agency administering JHT, JKK, JKM, JKP programs that Disnaker integrates with via the Jamsostek mobile app. Comparable in serving workers' protection and welfare, with broader national reach.

Emerging players

• JobStreet Indonesia (SEEK): Leading private-sector online job platform in Indonesia. Competes with Disnaker's SIKER/SIAPkerja portals for employer job postings and job-seeker attention, with deeper digital UX and broader reach.
• Karir.com (by EMTEK): Major Indonesian private job portal focused on mass recruitment events and walk-in interviews (similar to Disnaker's job fair model). Overlaps in the same job seeker and employer segments that Disnaker serves.

Regional players

• Dinas Tenaga Kerja Kota Medan: Medan city's labor office offering parallel job placement, training, and industrial relations services. Operates in a different geographic region (North Sumatra) but matches Disnaker Kota Semarang's service portfolio and structure.

Direct peers

• Dinas Ketenagakerjaan Kota Surabaya: Surabaya's city labor office offering analogous job fairs, BLK training, and dispute mediation. Comparable in regional industrial city profile and operating model to Disnaker Kota Semarang.
• BBPVP Semarang (Balai Besar Pelatihan Vokasi dan Pelatihan): National-level vocational training center co-located in Semarang that collaborates with Disnaker on Festival Vokasi and competency testing. Comparable in training delivery model and curriculum alignment with industry needs.
• Dinas Ketenagakerjaan Kota Bandung: Bandung's city labor office providing the same set of workforce services. Comparable as another major West/Central Java municipal labor office with own BLK and job-matching programs.
• Dinas Tenaga Kerja, Transmigrasi dan Energi DKI Jakarta: Jakarta's city-level labor office operating the same job placement, vocational training, industrial dispute mediation, and AK1 services. Closest comparable in urban scope and service breadth, with much larger workforce catchment.
• Dinas Tenaga Kerja dan Transmigrasi Provinsi Jawa Tengah: Provincial-level labor office overseeing municipal Disnakers including Semarang. Directly comparable in mandate (industrial relations, training, placement, migrant workers) and operating model, with supervisory authority over the Semarang city office.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/disnakersmg
• Facebookfacebook.com/disnakersmg
• Instagraminstagram.com/disnakersmg
• Xtwitter.com/disnakersmg
• TikToktiktok.com/@disnakersmg
• LinkedInlinkedin.com/company/dinas-tenaga-kerja-kota-semarang

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Dinas Tenaga Kerja Kota Semarang