What Louisiana Office of Technology Services (DOA) does

Louisiana Office of Technology Services (OTS) is a state government agency within the Louisiana Division of Administration that provides centralized IT and telecommunications services to Louisiana state agencies, higher education institutions, quasi-state agencies, and political subdivisions. Headquartered in Baton Rouge with a workforce of 101-250 employees, OTS was established to consolidate technology procurement and service delivery across state government, eliminating duplication and reducing per-agency administrative overhead.

OTS operates a comprehensive technology services portfolio organized across five major categories: Voice Services (Dial Tone, Hosted Voice Service/VoIP, SIP Trunking, Toll-Free, Voice Messaging, Auto Attendant, ACD call center, and Priority Telecommunications including GETS/WPS/TSP); Network Services (MPLS Intrastate Transport, Regional Ethernet across all 64 parishes via 9 service regions, Metro DWDM, and Capitol Park Fiber); Data Infrastructure (SAN/NAS storage, mainframe storage, CommVault and Veeam backup, and AWS Cloud Services with a 20% administration markup); User and Device Support Services (Service Desk, device management, network copier/printer support); and Information Security Services (incident response, risk management, and policy administration). The agency maintains mirrored ACD server deployments across two Baton Rouge data centers with a planned third backup site in northern Louisiana.

OTS generates revenue through inter-agency billing under a managed-services cost-recovery model, applying a 0.5% support service fee on monthly service costs plus processing charges of 2-5% depending on service type. Procurement is centralized through contracts with major vendors including AT&T, Cox Communications, Level 3/CenturyLink (Lumen), Granite Telecommunications, Advanced Tel, Graybar, and NASPO-managed wireless providers (AT&T Wireless, T-Mobile, Verizon). Service delivery is coordinated through designated Telecommunications Coordinators in each agency. As a government entity, OTS is not commercially investable and operates as a publicly funded internal service provider rather than a market-facing enterprise.

Name

Louisiana Office of Technology Services (DOA)

Legal name

Louisiana Office of Technology Services

Website

https://doa.la.gov

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Louisiana Office of Technology Services (OTS) is a state government agency within the Division of Administration that delivers centralized IT, telecommunications, networking, storage, cloud, and cybersecurity services to Louisiana state agencies and higher education institutions statewide.

Ownership category

akta.pro rank

Product category

State Government IT and Telecommunications Services

NAICS

Telecommunications (517), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

akta.pro secondary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

Keywords

• State government IT services
• Telecommunications infrastructure
• Managed network services
• Enterprise voice services
• Data center operations

Headquarters

HQ city

Baton Rouge, Louisiana

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Supply Chain

Revenue model

1. IT Services Billing to State Agencies: OTS provides centralized IT and telecommunications services to Louisiana state agencies. Services are billed to agencies on monthly invoices including support service fees (typically 0.5% of monthly cost) and processing charges (2-5% depending on service type).
2. Emergency Notification Services: Emergency notification services provided to state customers for emergency communications

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Louisiana Office of Technology Services (OTS) operates as the centralized technology services arm of the Louisiana Division of Administration, delivering IT and telecommunications services to all Louisiana state agencies, higher education institutions, quasi-state agencies, and political subdivisions. Its portfolio spans voice services (dial tone, Hosted Voice, SIP Trunking, ACD, auto attendant, toll-free, voicemail), data and network services (MPLS Intrastate Transport, Regional Ethernet, Metro DWDM, Internet, Domain Name Service), storage services (SAN/NAS, mainframe, AWS Cloud), end-user device support, and a comprehensive information security program. Services are delivered through a statewide MPLS backbone and redundant data centers in Baton Rouge, with billing via monthly inter-agency invoices.

Product overview

Louisiana Office of Technology Services (OTS) is a state government technology services organization that operates as a multi-service technology provider rather than a single unified product. OTS provides a comprehensive portfolio of technology services organized into major categories: Voice Services (including Dial Tone, Hosted Voice Service, SIP Trunking, Toll-Free Service, Voice Messaging, Auto Attendant, Automatic Call Distribution, and Priority Telecommunications), Network Data Services (including Circuits, Consolidated Network Access, Domain Name Service, Internet, Metro DWDM, MPLS Intrastate Transport, and Regional Ethernet), Storage Services (with SAN/NAS, Mainframe, and AWS Cloud options), User & Device Support Services, and Information Security Services. These services are delivered through the LaGov ERP system and support state government agencies across Louisiana's 64 parishes.

Differentiator

Problem solved

Functional benefit

Products and services

• Voice Messaging Service (VMS) Electronic voicemail service for Standard Dial Tone (Centrex) and Business Line customers, offering message-taking mailboxes with retrieval capabilities, distribution lists, and optional features such as exit transfer and outcall notification. Targeted at Louisiana state-agency voice users on Centrex or business lines.
• Hosted Voice Service (HVS) Feature-rich VoIP enterprise unified communications solution that decouples telephone numbers and workers from a single device, supporting desk phones, computers, laptops, and mobile devices with voicemail-to-email, fax messaging, Simultaneous Ring, call recording, eFax, and Call Center management features. Delivered to Louisiana state agencies and supported organizations.
• Dial Tone Services Core telecommunications services including business lines, line changes, moves, connections, disconnections, and trunking across Interior, Dormitory, Basic, Proprietary Business, Digital Voice, ISDN, Key System, and Service Access Line classes of service for state agency customers.
• Automatic Call Distribution (ACD) Web-based telephone answering service that queues callers waiting for available agents, with skill-based routing, detailed call center activity reports, redundant mirror deployment across data centers, and optional Computer Telephony Integration and call recording. Used by Louisiana state-agency call centers.
• Auto Attendant Answering Service Automated telephone answering service providing self-directed menu options, multi-level menus, transfers to specific numbers or mailboxes, name directory lookup, and time-of-day routing for Louisiana state-agency callers.
• SIP Trunking Voice over Internet Protocol service using Session Initiation Protocol to deliver telephone services to SIP-enabled equipment such as PBXs and key systems, with rates determined by transport type, port size, and concurrent calls. Available to state agencies via OTS coordination and to quasi-state and political subdivisions through contracted vendors including AT&T, Cox, Level 3/CenturyLink, Granite, and Advanced Tel.
• Toll-Free Service Toll-free telephone service with nationwide or Louisiana-restricted service area options, delivered through the AT&T contract at $0.023/minute for intrastate/interstate calls and $0.210/minute for Canada.
• Storage Services Primary disk storage with performance, standard, and archive tiers; CommVault v11 SP11 and Veeam v9.5 backup software; SAN/NAS storage with replication; mainframe storage; and AWS Cloud Services including Elastic Block Storage, Simple Storage Service, and Glacier with a 20% markup covering VPC administration, firewall, and intrusion detection. Delivered to Louisiana state agencies.
• MPLS Intrastate Transport Network transport across the OTS backbone for agencies outside the Baton Rouge LATA, providing private WAN connections and internet access at bandwidth tiers from 5 Mbps to 1000 Mbps, priced by bandwidth tier.
• Regional Ethernet Commercial-vendor Ethernet services delivered statewide as point-to-point and point-to-multipoint connections at speeds from 2 Mbps to 10 Gbps, organized into nine service regions covering all Louisiana parishes.
• Metro DWDM High-bandwidth optical data transport between the Information Services Building and Department of Public Safety data centers in Baton Rouge, providing protocol-independent bit-rate transport supporting Fibre Channel, FICON, FICON Express, and Ethernet (100 Mb to 40 Gb) protocols.
• Capitol Park Fiber Optic Cables & Innerduct Interconnectivity service for buildings in the Capitol Park area using existing fiber and innerduct resources, managed by OTS and owned by Office of State Buildings, connecting agencies with fiber-optic jumpers and bulk cable infrastructure.
• User & Device Support Services Statewide first point of contact for technology support including Service Desk, Device Management, hardware imaging and deployment, and network printer/multifunction device support, with core business hours coverage Monday–Friday 6am–6pm and 24x7 after-hours support for basic problem resolution and escalation.
• Information Security Services Comprehensive information security program including alignment with operational strategy, compliance with federal/state/local laws, risk and incident management, and information security policy administration (Incident Response, Chain of Custody, Change Management, End User Agreement, Risk Acceptance, Third-Party Security Questionnaire) for Louisiana state agencies.
• Priority Telecommunications Services (GETS/WPS/TSP) Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP) providing priority call completion during network congestion or disasters, available to authorized state users and emergency personnel.
• State Government Telephone Directory Published directory providing accurate contact information for state agencies, divided into Information Section, Listings Section, Reference Section, and Telecommunications Coordinators Section.
• Directory Assistance Local, national, and state government directory assistance services providing telephone numbers, department head information, and agency identification assistance to state employees and the public.
• Wireless Services (NASPO Coordination) Coordinated wireless device and service procurement for state agencies through NASPO contracts with AT&T, T-Mobile, and Verizon Wireless, providing statewide contract pricing and unified ordering.

Quantifiable outcome

• Redundant data center deployment ensures business continuity
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• AT&TcoreTechnology or IntegrationAT&T provides SIP Trunking services statewide in all Louisiana AT&T territory cities including Alexandria, Baton Rouge, Lafayette, Lake Charles, Monroe, New Orleans, and Shreveport. Also provides toll-free service through OTS contract.
• Cox CommunicationssupportingTechnology or IntegrationCox provides SIP Trunking services as one of the approved contractors available to state agencies through OTS coordination.
• Level 3/CenturyLink (Lumen)supportingTechnology or IntegrationLevel 3/CenturyLink provides SIP Trunking services as one of the approved contractors available to state agencies through OTS coordination.
• Granite TelecommunicationssupportingTechnology or IntegrationGranite provides SIP Trunking services as one of the approved contractors available to state agencies through OTS coordination.
• Advanced Tel (Eatel)supportingTechnology or IntegrationAdvanced Tel (Eatel) provides SIP Trunking services as one of the approved contractors available to state agencies through OTS coordination.
• NASPO (National Association of State Procurement Officials)coreChannel Partner/ Reseller/ DistributorOTS procures wireless devices and services via NASPO contracts. State customers obtain wireless services through NASPO contracts with vendors AT&T, T-Mobile, and Verizon Wireless.
• AT&T WirelesssupportingTechnology or IntegrationAT&T Wireless provides wireless devices and services to state agencies through NASPO contract. Contact: Kerri Brantley, 225.202.6608.
• T-MobilesupportingTechnology or IntegrationT-Mobile provides wireless devices and services to state agencies through NASPO contract. Contact: Armand Brown, 504.858.6638.
• Verizon WirelesssupportingTechnology or IntegrationVerizon Wireless provides wireless devices and services to state agencies through NASPO contract. Contact: Elizabeth Braun Miller, 225.436.1438.
• GraybarsupportingChannel Partner/ Reseller/ DistributorGraybar is the contracted vendor for the Telecom Cable and Adapters Contract providing fiber optic jumpers, Category 5E and Category 6 jumpers, adapters, bulk cable, jacks, and faceplates statewide.
• Office of State ProcurementcoreStrategic or Co-development PartnerOSP manages statewide contracts and procurement policies that OTS coordinates with for agency technology purchases. OTS references OSP for contract information and approvals.
• Phelps Dunbar (Cyber Liability Insurance)supportingOthersPhelps Dunbar serves as the cyber liability claims handler for the commercial insurance policy facilitated by ORM for OTS-managed agencies and higher education institutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Lumen Technologies: Large national telecom and managed network services provider (formerly CenturyLink/Level 3) and SIP Trunking partner for OTS. Comparable in delivering enterprise voice, MPLS, and managed WAN services to government and enterprise customers.
• Maximus: Public-sector-focused IT and business services provider delivering managed services, citizen engagement, and digital modernization to state and federal agencies. Comparable in delivering outsourced IT and operational services to government clients at scale.
• Verizon: Major US telecom and UCaaS provider participating in NASPO wireless contracts coordinated by OTS. Comparable as a broad incumbent offering voice, UC, networking, and managed services to state and federal government customers.
• AT&T: National telecom and UCaaS provider and core carrier partner to OTS, supplying SIP Trunking, toll-free, and wireless services. Comparable as a broader incumbent offering voice, UC, and managed services across enterprise and government segments, including Louisiana state government via OTS.

Regional players

• Cox Communications: Regional cable and telecom operator providing SIP Trunking and business services to Louisiana state agencies via OTS coordination. Comparable as a regional carrier partner delivering voice and network services into the same customer footprint, though commercially rather than via state mandate.

Direct peers

• Georgia Technology Authority (GTA): Georgia's statewide central IT services organization serving executive branch agencies with voice, network, data center, and managed services under a similar state-mandated consolidation model. Most directly comparable peer given comparable scope of voice, network, and shared services for a state government.
• Texas Department of Information Resources (DIR): Texas's central state authority for technology contracting, shared services, and data center operations serving state agencies and higher education. Directly comparable in mandate, with overlapping portfolio of cooperative contracts, managed services, and statewide network.
• Florida Digital Service: Florida's central technology organization supporting state agency digital services, cybersecurity, and cloud strategy. Comparable as a state-level IT consolidator, though more digitally focused and less carrier-centric than OTS.
• California Department of Technology (CDT): California's centralized technology authority overseeing IT policy, services, and procurement for state agencies. Comparable in role of consolidating technology services and procurement across executive-branch agencies, with shared services similar to OTS.
• New York State Office of Information Technology Services (NYS ITS): New York's centralized IT services agency providing voice, networking, data center, security, and end-user support to state agencies. Comparable in mandate, scale, and breadth of services, though it serves a much larger state government footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/louisiana-office-of-technology-services-doa

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Louisiana Office of Technology Services (DOA)