CARRÉ DES DOCKS LE HAVRE NORMANDIE

What CARRÉ DES DOCKS LE HAVRE NORMANDIE does

Carré des Docks Le Havre Normandie is a multi-purpose live entertainment and convention venue located in converted dock warehouses (Hangars 36/37) on the Le Havre waterfront, in a city designated a UNESCO World Heritage Site since 2005. The venue's core product is the physical event space, supplemented by an official online ticketing platform (billetterie.dockslehavre.com) operated by RIVAJ PRODUCTION on technology from Wetix Agency, Tick & Live and CityLive, with payment processing by Extent under PCI-DSS certification. Programming spans concerts (rock, pop, classical, tribute), comedy and one-man shows, dance and ballet, theatre, musicals, family shows, sports, congresses, trade fairs (Foires & Salons), exhibitions, and festivals, marketed via the dockslehavre.com website, the @dockslehavre Instagram account, and an email newsletter managed by Rivaj Group.

The venue serves two distinct customer segments: (i) mass-market individual consumers purchasing tickets for live entertainment, served direct-to-consumer through the official platform and authorized third-party distributors including Fnac, France Billet, Ticketmaster, Digitick, CityLive, Premier Rang, Billetweb, and the French Pass Culture program; and (ii) corporate event organizers booking congresses, salons, and seminars through a dedicated 'Organiser un événement' offering. Revenue is generated through three mechanisms: per-transaction ticket sales (€34.90–€75 per ticket depending on tier and event), professional-services venue rental for fairs and corporate events, and on-site bar/buvette sales using eco-responsible cups. The venue holds three French entertainment licenses (PLATESV-D-2020-006260, -006275, -006276) and operates within the S.PASS venue network (SAS S-PASS Théâtres Spectacles Événements, RCS Paris 500 745 187), itself part of the GL events group.

Corporate structure: the website is operated under CGU by DOCKS CAFE SNC (RCS Le Havre 420 834 848), with billetterie back-office operations managed by RIVAJ PRODUCTION SASU (10 place du Général Catroux, 75017 Paris), the former FIMALAC ENTERTAINMENT, directed by Thomas Held under RIVAJ GROUP. Strategic positioning leverages the S.PASS network scale, a Festina multi-year sponsorship (announced 2025-07-22), institutional partnerships with the City of Le Havre and Le Havre Seine Métropole, and category sponsorships from Coca-Cola and Astore Procurement. The venue is GDPR/RGPD-compliant, holds no AI capability of its own, has no proprietary software product, and relies entirely on third-party ticketing technology and standard web analytics for digital operations.

Name

CARRÉ DES DOCKS LE HAVRE NORMANDIE

Legal name

DOCK CAFE SNC

Website

https://dockslehavre.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Carré des Docks Le Havre Normandie is a multi-purpose waterfront live entertainment and convention venue in Le Havre, France, operating under the S.PASS / GL events network and hosting concerts, comedy, theatre, dance, trade fairs, and corporate events for the general public and event organizers in Normandy.

Ownership category

akta.pro rank

Product category

Live Entertainment Venue and Convention Center

NAICS

Promoters of Performing Arts, Sports, and Similar Events with Facilities (71131), Promoters of Performing Arts, Sports, and Similar Events with Facilities (711310), Convention and Trade Show Organizers (56192), Convention and Trade Show Organizers (561920)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Convention & Exhibition Centers (Public Convention Centers, Civic Centers) (THAHAAAA)

akta.pro secondary industries

Fairgrounds & Expo Parks (THAHAAAH), Hotel & Resort Convention Venues (Convention Hotels) (THAHAAAC)

Keywords

• Live entertainment venue
• Concert and event hosting
• Convention center
• Event ticketing services
• Trade fair and exhibition

Headquarters

HQ city

Le Havre

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Ticket Sales (Transaction Fees): The venue and its operating entities earn revenue primarily through ticket sales to end consumers for live events (concerts, comedy, dance, theatre, sports, congresses, exhibitions). The billetterie platform facilitates online transactions with per-ticket pricing across multiple categories. Revenue is generated on a per-transaction basis for each event.
2. Venue Rental / Foires & Salons: The Carré des Docks rents its spaces (exhibition halls, conference rooms, performance rooms) to event organizers for trade fairs, salons, congresses, and corporate events. The venue actively markets its facilities under 'Organiser un événement' (Organize an Event) offerings for Foires & Salons and Spectacles.
3. Food & Beverage (Bar / Buvette): On-site bars in the main hall and R+1 provide beverages and snacks during events. The venue uses eco-responsible cups with a 1€ deposit system. Revenue from bar sales supplements ticket-related income.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Carré des Docks Le Havre Normandie is a multi-purpose live entertainment and convention venue that hosts year-round programming including concerts, comedy, dance, ballet, theatre, sports events, congresses, trade fairs/salons, exhibitions, and festivals. It sells tickets directly to consumers through its own branded online ticketing platform and on-site box office, and rents its multi-purpose spaces to corporate event organizers, congress producers, and trade fair operators. Supporting offerings include on-site bars, accessibility services for persons with reduced mobility, and an immersive virtual tour.

Product overview

Carré des Docks Le Havre Normandie is a concert and conference venue operated by S.PASS (GL events group) offering a comprehensive entertainment platform. The core offering centers on the physical venue hosting diverse events including concerts, spectacles, comedy shows, ballets, musicals, and fairs/salons. Supporting products include an official ticketing platform for online reservations, professional event organization services for corporate clients, a virtual tour feature, on-site bar services with ecoresponsable cups, and accessibility services for disabled attendees. The billetterie system integrates with multiple third-party ticketing distributors including CityLive, Premier Rang, and Billetweb.

Differentiator

Problem solved

Functional benefit

Products and services

• Carré des Docks Venue (Multi-purpose live entertainment and convention space) Multi-purpose live entertainment and convention venue hosting concerts, comedy, theatre, dance, ballet, sports, congresses, fairs, salons, and exhibitions for individual ticket-buying consumers and corporate event organizers.
• Official Online Ticketing Platform (Billetterie)

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Nine partnerships are on record, tiered major, core and minor.

• FestinamajorGTM or Marketing PartnerFestina joined the adventure of S.PASS Group (GL events) as a major partner. The partnership is described as a meeting between two universes united by a shared conviction: to make each show, each concert, and each emotion a timeless moment. Festina is a Swiss watch brand, and the partnership is positioned as a long-term relationship aligned with the S.PASS venue network brand values.
• RIVAJ GROUP / RIVAJ PRODUCTIONcoreOthersRIVAJ GROUP (through its subsidiary RIVAJ PRODUCTION, formerly FIMALAC ENTERTAINMENT) operates the billetterie platform (billetterie.dockslehavre.com) and distributes tickets for the venue. RIVAJ GROUP is represented by Thomas Held (CEO). The company manages all online ticketing operations, data protection compliance, customer accounts, and payment processing (via Extent payment platform).
• S.PASS Group (S-PASS Théâtres Spectacles Événements)coreOthersS.PASS (SAS S-PASS THÉÂTRES SPECTACLES ÉVÉNEMENTS) is the parent company and official publisher of the institutional website (www.dockslehavre.com). The company has a share capital of €8,998,990, is registered in Paris (RCS 500 745 187), and is directed by Olivier Martin (CEO). The venue operates as part of the S.PASS venue network within GL events. SNC CARRE DES DOCKS is a subsidiary of S.PASS.
• DOCKS CAFE SNCcoreOthersDOCKS CAFE SNC is the legal entity operating the institutional website (www.dockslehavre.com) under the CGU, registered at Quai Vauban – rue Marceau Hangar 36/37, 76600 Le Havre (RCS Le Havre N°420 834 848). It is a subsidiary of S.PASS Group.
• CityLive / TRIUMminorChannel Partner/ Reseller/ DistributorCityLive (operated by TRIUM) is an authorized ticketing partner for many events at the venue. Event-specific booking links on CityLive are featured on the official event pages alongside the primary billetterie platform.
• Astore Procurement (Official Supplier)minorOthersAstore Procurement is listed as an official supplier of the Carré des Docks venue. Nature of supply relationship not detailed in available sources.
• Coca-Cola (Official Supplier)minorOthersCoca-Cola is listed as an official supplier of the Carré des Docks venue. Nature of supply relationship not detailed in available sources.
• Ville du Havre (City of Le Havre)minorOthersThe City of Le Havre is listed as an institutional partner of the venue. As the host city, Le Havre provides support and visibility for events at the venue. Le Havre is the largest city in Normandy (241,000 inhabitants in the agglomeration) and a UNESCO World Heritage site.
• Le Havre Seine MétropoleminorOthersLe Havre Seine Métropole is listed as an institutional partner of the venue. This metropolitan area authority supports the venue's role as a regional entertainment and congress destination for the greater Le Havre area.

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Le Trianon (Paris): Mid-sized Parisian concert hall hosting live music, comedy, and spectacles. Comparable in venue seating scale (~2,000) and event-driven ticketing model.
• Le Grand Rex (Paris): Iconic Parisian movie and live-entertainment venue hosting concerts, spectacles, premieres, and events. Comparable in mixed concert/spectacle programming and ticketed-showcase model.
• Le Cargö (Caen): SMAC (Scène de Musiques Actuelles) venue in Caen dedicated to contemporary music, concerts, and emerging artists. Comparable as a regional Normandie music venue competing for similar audience segments.
• Zénith de Rouen: Directly comparable regional French live entertainment venue located ~1 hour from Le Havre, hosting concerts, spectacles, and events of similar scale under the same S.PASS / GL events network. Most relevant competitor for regional touring acts.
• La Seine Musicale: Modern multi-purpose venue on Île Seguin (Paris/Boulogne) hosting concerts, classical music, dance, comedy, and family events. Comparable in venue typology, accessibility features, and year-round mixed programming model.
• Zénith de Caen: Reg Normandie live-entertainment venue also operated within the S.PASS / GL events family, hosting concerts, comedy, and family spectacles. Closest direct geographic and product peer to Carré des Docks.
• Halle Tony Garnier (Lyon): Mid-to-large multi-purpose French venue hosting concerts, spectacles, salons, and corporate events. Comparable in venue typology (multi-purpose, mixed B2C/B2B revenue), though serving a larger metropolitan area.

Broad incumbents

• Palais des Congrès de Paris: Large-scale French convention and exhibition venue with congress, trade show, and corporate event capabilities. Comparable in offering event organization services, B2B rentals, and large-foires business, but at much larger scale and broader footprint.
• Zénith de Paris: Large ~6,000-seat Parisian concert venue and member of the broader French Zénith network. Comparable in operating model (concert + spectacle), but significantly larger scale and broader national draw.
• Parc des Expositions de Paris-Nord Villepinte: Large French exhibition and convention complex operated by Viparis, hosting trade fairs, salons, and congresses. Comparable in B2B salon/fair rental revenue stream, though at very different scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/dockslehavre
• LinkedInlinkedin.com/company/snc-docks-cafe

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CARRÉ DES DOCKS LE HAVRE NORMANDIE