Eastmed Doctors

What Eastmed Doctors does

Eastmed Doctors is a private general practice clinic located in St Heliers, Auckland, New Zealand, operating under the Third Age Health Services network. It employs approximately 20 staff including 9 doctors, a nursing team, and administrative personnel, and serves individuals and families in the Eastern Bays catchment and broader Auckland population. The clinic provides comprehensive primary healthcare including in-person and virtual GP appointments, women's, men's and child health consultations, minor surgery, immunisations, infusions, and diagnostic services.

The clinic's operational technology centers on the MyIndici patient portal, a national NZ digital health platform used for online bookings, records access, and prescription requests. Integration with the Third Age Health Services network provides shared clinical governance, back-office functions, and contracting leverage within the New Zealand PHO ecosystem. The clinic launched virtual appointments in November 2025 and a 12-Month Prescriptions Initiative in February 2026, signaling incremental digital and care-delivery modernization.

Eastmed Doctors' revenue model mixes three streams: capitation-based government subsidies for enrolled patients, fee-for-service consultation charges (subsidized for Community Services Card holders and standard rates for non-subsidized enrolled patients), and casual patient fees at higher rates. Supplementary income is generated from ancillary services such as minor surgery, infusions, immunisations, and diagnostics. New-patient enrollment is open, and pricing follows standard Auckland GP practice schedules.

Name

Eastmed Doctors

Legal name

Eastmed St Heliers limited

Website

https://eastmed.co.nz

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Eastmed Doctors is a private general practice clinic in St Heliers, Auckland, offering comprehensive primary healthcare — including GP consultations, minor surgery, virtual appointments, and immunisations — to individuals and families. It operates under the Third Age Health Services network.

Ownership category

akta.pro rank

Product category

Primary Care General Practice

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLAFAGAC

Retail & Walk-In Primary Care Clinics

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

Keywords

• General practice services
• Primary healthcare
• Family medicine
• Telehealth consultations
• Immunisations and vaccinations

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Consultation Fees - Enrolled Patients: Government-subsidised consultations for enrolled patients with fees varying by age group (Under 14 free, 14-17 $60, 18-24 $65, 25-64 $80, 65+ $100). CSC card holders receive discounted rates.
2. Casual/Non-Resident Fees: Full consultation fees charged to casual patients and non-residents who do not receive government subsidies. Fees vary by age group with no subsidies applied.
3. Additional Services and Procedures: Revenue from additional medical services including repeat prescriptions ($30), referral letters ($20), home visits ($180), IUD insertion ($250), iron/Aclasta infusions, minor surgery, and various nurse services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Eastmed Doctors is a general practice clinic providing comprehensive primary healthcare services to individuals and families across all age groups at its St Heliers, Auckland location. Core services include in-person and virtual (video/phone) GP consultations, chronic disease management, immunisations, women's/men's/children's health, minor surgery, skin checks with cryotherapy, infusion therapies, diagnostic monitoring, home visits, and travel health services. Patients access services through online enrolment, with self-service capabilities via the MyIndici patient portal for booking, prescriptions, lab results, and secure GP communication.

Product overview

Eastmed Doctors is a general practice clinic offering comprehensive primary healthcare services as a single unified offering rather than a platform-plus-modules architecture. The core service consists of in-person and virtual (video/phone) GP consultations, supported by specialised services including women's, men's, and child/youth health, skin checks with cryotherapy, immunisations, infusion therapies, diagnostic monitoring (24h BP, ECG, spirometry), home visits, travel health, and insurance medicals. The practice uses the MyIndici patient portal as its digital front-end for appointment booking, prescription requests, and secure GP communication. From February 2026, the practice began offering 12-month prescriptions for eligible stable patients. All services are accessible through online enrolment, with the clinic located within EastMed St Heliers Integrated Medical Centre in Auckland.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Person GP Appointments Traditional face-to-face GP consultations delivered at the Eastmed Doctors clinic located at 188 St Heliers Bay Road, St Heliers, Auckland. Standard appointments are 15 minutes; new patients over 13 receive extended 30-minute first consultations with their enrolling doctor. Targets enrolled patients, casual patients, and non-residents across all age groups.
• Virtual Appointments (Video and Phone) Telehealth consultations delivered via video or phone, enabling patients to connect with doctors remotely from home. Booked through the MyIndici patient portal or via reception. Targets patients unable to attend the clinic in person.
• General Medical and Preventative Healthcare Comprehensive primary healthcare including general medical care, preventative health, accidents and injury treatment, minor surgery, chronic disease management, palliative care, and diabetes support for enrolled patients and the local Auckland community.
• Women's Health Services Specialised healthcare services for women including reproductive health, contraception, and well-being consultations. Includes IUD insertion ($250) and Depo Provera ($25). Delivered by GPs with special interest in women's health including Dr Sue Argent and Dr Kate Gordon.
• Men's Health Services Specialised healthcare services for men including health checks and condition-specific care, delivered by Dr Michael Courtenay with a focus on men's health, alongside behavioural medicine, ENT, and skin lesion management.
• Child and Youth Health Services Well Child Care and youth health services including developmental assessments and age-appropriate healthcare for children and adolescents, delivered by GPs with paediatric special interests including Dr Sue Argent, Dr Simon Garlick, Dr Kate Gordon, Dr Michael Kohlhagen, and Dr Grace Wong.
• Immunisations and Vaccinations Childhood and adult immunisations, flu vaccines, travel vaccines, and pertussis/tetanus vaccines ($73). Some vaccines are government-funded; non-funded vaccines are charged at additional cost.
• Skin Checks and Cryotherapy Skin examination services and cryotherapy treatment using liquid nitrogen for warts and other skin lesions, delivered by GPs with skin cancer expertise including Dr Siva Nachiappan (Dip Dermoscopy, Australia).
• Infusion Services Infusion therapy services including IV antibiotics (as clinically indicated), iron infusions for iron deficiency, and zolendronate (Aclasta) infusions for bone conditions, delivered in-clinic.
• Diagnostic Monitoring Services On-site diagnostic monitoring including 24-hour blood pressure monitoring, ECG, and spirometry testing for patients requiring cardiovascular and respiratory assessment in primary care.
• Home Visits Doctor home visits for eligible patients who cannot attend the clinic, charged at $180.00 per visit.
• Travel Health Services Pre-travel consultations including personalised health advice, recommended vaccinations, and travel medications for patients preparing for international travel.
• Insurance and Drivers Licence Medicals Medical examinations completed for insurance purposes and driver licence renewals, typically charged as full fees without government subsidies.
• 12-Month Repeat Prescriptions Extended-duration repeat prescription service allowing eligible enrolled patients with stable medical conditions and current blood test monitoring to receive up to 12 months of repeat prescriptions per consultation (standard repeat prescriptions priced at $30). Requires face-to-face (not virtual) consultation. Excludes newly started medications, recent hospital admissions, controlled substances, and various chronic conditions.
• MyIndici Patient Portal Secure online patient portal providing enrolled patients with 24/7 self-service access to book appointments, request repeat prescriptions, view lab results, check immunisations, access health summaries, and send secure messages to their GP.
• Patient Enrolment Service Online and paper-based patient registration process enabling new patients, re-enrolments, internal transfers between doctors, and casual patient registration. Delivered via the Indici public registration system; new patients over 13 require an accepting doctor's approval and a 30-minute initial consultation.

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

One partnership is on record.

• Third Age Health ServicescoreStrategic or Co-development PartnerThird Age Health Services is the parent organisation and owner of Eastmed Doctors. Third Age Health is a trusted provider of healthcare services across New Zealand, owning several general practices and being New Zealand's only specialised provider of general practice health care services for older people living in retirement villages, private hospitals, secure dementia units, and communities.

Scale indicators3 records

Expansion highlights5 records

Direct peers

• Green Cross Health: NZ's largest primary healthcare network operating community pharmacies, GP clinics and urgent care. Closely comparable in business model — multi-site GP ownership with capitation-driven revenue and similar patient demographics.
• White Cross Health: NZ urgent care and walk-in clinic network; also acts as Eastmed's after-hours partner via White Cross Ascot. Highly comparable for walk-in/urgent care primary services in the Auckland market.
• Tāmaki Health (Local Doctors): Auckland-based network of GP and urgent care clinics including the Local Doctors brand. Directly comparable as a multi-site Auckland primary care provider with enrolled-patient capitation model and walk-in services.

Emerging players

• Tend Health: NZ digital-first GP clinic combining in-person and app-based care. Comparable in primary care scope but differentiated by proprietary technology and younger-patient targeting — a competitive threat and potential benchmark for digital UX.
• Bettr (formerly Zoom Pharmacy): NZ online pharmacy and telehealth-adjacent provider. Adjacent rather than direct — competes for low-acuity consultations and prescription renewals, but operates on a digital-first model.
• Doctor Care Anywhere: International (UK-origin) telehealth platform offering virtual GP consultations. Comparable on virtual appointment delivery model that Eastmed launched in late 2025.

Regional players

• Tū Ora Compass Health: Lower North Island PHO supporting member GP practices with capitation funding and population-health programmes. Comparable funding/governance dynamics for an enrolled-patient GP practice.
• ProCare: Auckland Primary Health Organisation (PHO) coordinating capitation funding and supporting GP networks in the region. Relevant as the funding/distribution intermediary that Eastmed's enrolled patients flow through.

Broad incumbents

• Medibank Health (Australia): Large Australian health insurer with growing primary care/clinic operations. Broader incumbent in the same industry — relevant for benchmark on integrated care models and population-health scale rather than direct competition.

Others

• Healthline (NZ Ministry of Health): Government-funded24/7 nurse-led telehealth advice line. Indirect competitor for low-acuity patient triage and an after-hours substitute — they are also Eastmed's recommended after-hours alternative on its own website.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/eastmed-doctors

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eastmed Doctors