Emergency Q

What Emergency Q does

Emergency Q operates a healthcare scheduling and wait-time integration platform that connects New Zealand hospital Emergency Departments with local urgent care and after-hours clinics. Founded in 2015/2016 and headquartered in Auckland, the company is legally organized as Tai Pari Mōhio Limited and runs a two-sided product: a provider-side platform that integrates secondary and primary care teams in real time, and a patient-facing mobile application available on iOS and Android that displays live ED and urgent care wait times, pricing information, GPS-based nearest provider routing, and discounted or free care transfer options. The platform has been used to divert non-emergency cases out of EDs, with documented outcomes including 255,000 fewer ED presentations, 1.25 million fewer waiting hours, and an 11.5% average reduction in total ED volumes across participating sites.

The core technology is a real-time data synchronization layer between hospital ED systems and urgent care clinics, paired with patient-facing GPS and wait-time display features. The company holds a patent pending on the platform technology and operates under ISO27001 (ver.2022) Information Security Management System accreditation, a precondition for hospital data integrations. The platform is also used by ambulance services and virtual/online doctor providers for patient transfer coordination.

Emergency Q generates revenue through subscription arrangements with New Zealand healthcare providers, principally District Health Boards (DHBs), hospitals, and urgent care clinics that benefit from reduced ED volumes, improved triage efficiency, and lower aggression incidents at the front desk. Go-to-market is direct relationship-driven at the provider level, paired with patient-side distribution through the Apple App Store and Google Play Store. Geographic scope is explicitly restricted to New Zealand, limiting TAM but also concentrating competitive focus. The company operates with a small team of approximately 9 employees and has not disclosed any external funding rounds.

Name

Emergency Q

Legal name

Tai Pari Mōhio Limited

Website

https://emergencyq.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Emergency Q is a New Zealand healthcare platform that integrates hospital Emergency Departments with urgent care clinics to divert non-emergency patients, reduce ED wait times, and display real-time wait and pricing information via a patient-facing mobile app, serving DHBs, hospitals, urgent care clinics, ambulance services, and online doctors.

Ownership category

akta.pro rank

Product category

Healthcare Workflow Software

NAICS

All Other Outpatient Care Centers (621498)

SIC

Services-Health Services (8000), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Tele-ER / Emergency Department Virtual Triage & Diversion Platforms (HLALAJAJ)

akta.pro secondary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency department management
• Patient transfer platform
• Healthcare wait times
• Urgent care coordination
• Medical scheduling software

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare System Subscriptions: Hospitals and healthcare systems (DHBs) pay to use the Emergency Q platform to reduce ED crowding by diverting non-emergency patients to primary care. The platform generates revenue through arrangements with participating healthcare providers who benefit from reduced ED volumes and improved patient outcomes.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels1 record

Core offering

Emergency Q operates a healthcare scheduling and wait time integration platform that connects hospital Emergency Departments with local urgent care/after-hours clinics in real time, facilitating the transfer of non-emergency patients to primary care. It also provides a patient-facing mobile app that displays live wait times, pricing, and GPS-based directions to the nearest participating healthcare provider across New Zealand.

Product overview

Emergency Q offers a unified platform consisting of two main products: the Emergency Q Platform (a hospital-side management system) and the Emergency Q Mobile App (a patient-facing mobile application). The platform enables hospitals to reduce non-emergency patient volumes by transferring cases to participating urgent care clinics, while the mobile app empowers patients to view live wait times, compare local care options, and make informed decisions about where to seek treatment.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Q Platform A hospital emergency department management platform sold to New Zealand hospitals and District Health Boards (DHBs). It integrates secondary and primary care teams in real time, enables transfers of non-emergency cases to participating urgent care clinics, and provides the back-end data and operations that power live wait time and patient flow information.
• Emergency Q Mobile App A patient-facing iOS and Android mobile application that allows individual patients and carers in New Zealand to find the nearest participating ED or urgent care clinic on a map, view live wait times and pricing information, and access directions and estimated drive times via GPS-based location services.

Quantifiable outcome

• 11.5% average reduction in total Emergency Department volumes
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Regional players

• Healthdirect Australia: Healthdirect is the Australian government-funded national virtual health gateway offering symptom checking, service finder, and after-hours GP triage - comparable to Emergency Q's patient triage and care-routing function, but as a government-funded service in Australia.
• Healthengine: Australia's largest patient healthcare booking platform offering appointment booking for GPs, specialists, and urgent care. Same B2C 'find and book non-ED care' proposition as Emergency Q but serving Australia instead of NZ.
• HotDoc: HotDoc is Australia's leading patient appointment-booking and patient-engagement platform with integrations to general practices and urgent care. Comparable B2B+B2C patient-routing model to Emergency Q's, regionally focused on Australia.

Broad incumbents

• Zocdoc: Zocdoc is a US patient-scheduling marketplace for doctors and urgent care with live availability, overlapping Emergency Q's consumer-facing booking and triage-by-time concept, though at broader primary-care scale.
• Doctolib: Doctolib is the dominant European digital health booking and telehealth platform, covering primary and urgent-care booking alongside video consultations. Much larger scale, but addresses the same fundamental problem of routing patients to the right care setting efficiently.
• Carbon Health: Carbon Health combines urgent care clinics with a proprietary EHR and patient booking platform, integrating primary and urgent care on the patient flow side - overlapping Emergency Q's urgent care redirection model while owning in-person delivery.
• Babylon Health (now eMed): Babylon/eMed operates AI-driven virtual triage and telehealth platforms globally, solving the same front-door-triage problem Emergency Q addresses but through asynchronous AI triage rather than physical ED-to-UCC diversion.

Direct peers

• InQuicker: InQuicker (acquired by Stericycle) is the closest US analog: an online and mobile service letting patients view ED wait times and reserve a place in line or be redirected to urgent care. Operates the same ED-diversion logic Emergency Q uses, but in the US market.
• Solv Health: Solv Health is a US same-day urgent-care booking platform that explicitly markets ED alternatives with live wait times. Direct overlap with Emergency Q's patient-facing app model and urgent-care redirection use case.

Emerging players

• DocClocker: DocClocker publishes real-time wait times for clinics and urgent cares and offers patient check-in; overlaps with Emergency Q's transparency-and-routing play but on a smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/emergencyq

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Q