Care and Support by ENS

What Care and Support by ENS does

ENS Care & Support Ltd, trading as Care and Support by ENS, is a United Kingdom–based home care and support services provider operating across three integrated service pillars: Care & Support, Recruitment, and Training. The company is registered in England and Wales (Company number 02665898), traces its operating history back to approximately 1990/1991, and is headquartered in Chester with a second operational base in Westcliff-on-Sea, Essex, serving clients across England. The business operates as a CQC-registered care provider under the ownership of Bluestones Investment Group Limited, with Charlotte Pendergast serving as Managing Director.

The business model is built around three revenue-generating pillars. The Care & Support pillar delivers regulated in-home care services to individual service users. The Recruitment pillar supplies temporary and contract care staff, drawing on a pool of more than 250 temp/contract workers alongside a small core internal team of approximately 14 employees. The Training pillar delivers vocational training to the care sector, providing both internal workforce development and a separate external revenue stream. The integration of these three pillars creates a vertical operating model where the company sources, trains, deploys, and manages its own care workforce.

The company's primary customer base comprises individual home-care recipients in England, likely a mix of local-authority-commissioned and private-pay clients, with the Recruitment and Training pillars extending the addressable market to other care providers. Pricing mechanics are typical of the UK home-care market: per-hour or per-visit care delivery, agency-day or shift-rate recruitment margins, and fee-based training delivery. The dual north/south operational footprint indicates deliberate geographic expansion beyond an initial regional base.

Name

Care and Support by ENS

Legal name

ENS Care & Support Ltd

Website

https://ens-care.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

ENS Care & Support Ltd is a UK-based, CQC-registered home care and support services provider operating Care & Support, Recruitment, and Training pillars, serving individuals and care-sector clients across England.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYHLADAGAA

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHSABAIAG

Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC)

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

SECONDARYHSABAMAD

Live-In Caregiver Placement & Matching

Home & Personal Services/Elder Care & In-Home Care Services/Caregiver Staffing, Placement & Registry Services

Keywords

• Home care services
• Complex care support
• Care staffing recruitment
• Healthcare training programmes
• Community care provider

Headquarters

HQ city

Chester

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Care and Support Services: Delivering personalised, CQC-registered care services to individuals in their own homes, including companionship, personal care, support with social activities, and short breaks. Revenue is generated through service fees for care delivery.
2. Recruitment Services: Filling staffing needs for care providers with vetted, compliant professionals. The company leverages its perspective as care providers themselves to source appropriate candidates.
3. Training Services: Developing specialist healthcare skills through expert-led courses informed by real-world care experience. Provides funded qualifications including NVQ Level 5 and Care Certificate training.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ENS Care & Support is a CQC-registered home care provider in England delivering personalised care and support to individuals in their own homes, including companionship, personal care, support with social activities, short breaks, and specialist clinical care (tracheostomy, ventilator, PEG management) for children and adults with complex needs. The company also offers a complementary recruitment service supplying vetted care professionals and a training service delivering funded healthcare qualifications including NVQ Level 5 and Care Certificate courses.

Product overview

Care and Support by ENS operates as a three-pillar service offering built around its core care and support services. The primary offering is Care & Support, a CQC-registered personalised home care service. This is complemented by Recruitment services (filling staffing needs with vetted professionals) and Training services (developing specialist healthcare skills through expert-led courses). The three services work together: Recruitment supplies vetted staff, Training develops their skills, and Care & Support delivers the core service to clients.

Differentiator

Problem solved

Functional benefit

Brands

• Care & Support: Delivering personalised, CQC-registered care that maintains independence and dignity through rigorously trained professionals.
• ENS Recruitment
• ENS Training

Products and services

• Care & Support

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Bluestones Investment GroupcoreOthersENS Care & Support is a subsidiary company of Bluestones Investment Group Limited, a human capital investment company. The Bluestones Group operates primarily in the UK with over 394 employees across 29 locations, comprising recruitment businesses, staffing service companies and related workforce solutions providers.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Broad incumbents

• Allied Healthcare: One of the UK's largest home care providers with a national footprint offering a wide portfolio of complex care, personal care, and staffing services. Broader incumbent operating across more regions and service lines than ENS, but overlapping in core home care delivery.

Direct peers

• Helping Hands Home Care: One of the UK's largest home care providers, offering personal care, companionship, and complex care packages in clients' homes. Directly comparable to ENS Care & Support in service mix and target customers, with similar focus on quality-rated CQC-registered home care.
• Home Instead Senior Care UK: National UK home care franchise network delivering personalised in-home care to older adults and those with complex needs. Closely comparable to ENS in service scope, CQC-registered status, and segment focus on enabling independent living at home.
• Hales Home Care: UK home care provider operating across multiple regions, delivering personal care and support services to adults and children with complex needs. Comparable to ENS in multi-region office network, service scope, and customer segments.
• Caremark: UK home care franchise network providing personal care, dementia care, and complex support services via a multi-region office model. Comparable to ENS in service offerings, regional office structure, and CQC-registered staffing approach.
• Bluebird Care: UK-wide home care provider with multiple regional offices delivering personal care, companionship, and specialist support services. Closely comparable to ENS in operating model, multi-region structure, and target customer base of adults needing home-based care.
• Total Community Care: UK specialist provider of complex home care including ventilator, tracheostomy, and PEG support, with NHS continuing healthcare funding as a primary revenue source. Highly comparable to ENS in clinical complexity, funding source, and target patient profile.
• Voyage Care: UK provider of specialist supported living and complex home care for adults and children with learning disabilities, autism, and complex needs. Highly comparable to ENS in the complex-needs segment served, including children with tracheostomy and PEG care requirements.
• Dimensions UK: UK charity providing personalised support for people with learning disabilities and autism, including complex care at home. Comparable to ENS in the specialist complex-needs, community-based care delivery model and focus on quality-rated outcomes.

Others

• Indeed Flex / Bluestones Staffing (sibling entity): Other Bluestones Investment Group portfolio companies operate in healthcare staffing and workforce solutions, providing both sibling talent supply and adjacent competitive context for ENS's Recruitment and Training pillars.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/careandsupportens
• LinkedInlinkedin.com/company/care-and-support-by-ens

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Care and Support by ENS