What SUUS EXPERT does

SUUS EXPERT Sp. z o.o. (formerly EXPERT Sp. z o.o., founded 2010) is a Polish B2B logistics provider specialising in full-service home delivery of bulky goods for furniture retailers (salony meblowe) and consumer electronics/appliance retailers (RTV/AGD). The company was acquired by Rohlig SUUS Logistics on 28 December 2022 and now operates as a controlled subsidiary within that group. Headquartered in Kowale (Pomeranian Voivodeship), the company runs 11 high-bay Class A warehouses across all major Polish regional hubs and a Mercedes-Benz Sprinter fleet (vehicles under two years old) supporting a guaranteed 48-hour nationwide delivery SLA. Last-mile services extend beyond transport to include carrying-in, unpacking, furniture assembly, RTV/AGD installation by certified technicians (gas, electrical SEP up to 1kV, plumbing), placement per room layout, packaging removal, and optional old-appliance disposal.

The underlying technology stack combines a proprietary WMS (Warehouse Management System) with an in-house TMS (Transport Management System) for end-to-end shipment tracking from order registration through final installation, supported by SMS-based status notifications and a quality-monitoring loop in which 100% of orders receive an SMS survey and 70% receive additional Quality Department follow-up. Reported end-customer NPS reached 73.48 by October 2022 and exceeded 84 by August 2023, materially above the transport/logistics sector benchmark of 43. SUUS EXPERT also operates a Relocation Care line (Move-as-a-Service) covering corporate and institutional moves across IT, banking, public administration, cultural, and educational segments.

The business model is B2B transaction-based: retailers contract the company for delivery and installation services at quote-based pricing tied to service scope, delivery zone, weight/volume, with a published carrier/subcontractor income proposition of PLN 22,000–30,000 gross/month. Revenue streams include home delivery, contract logistics/warehousing, corporate relocation, and carrier compensation flows. GTM is sales-led via direct enterprise outreach and a website-based business cooperation form, supplemented by an active carrier recruitment programme on pracuj.pl.

Name

SUUS EXPERT

Legal name

Suus Expert spółka z ograniczoną odpowiedzialnością

Website

https://expert.suus.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Polish B2B logistics provider offering full-service home delivery and installation of bulky goods for furniture and RTV/AGD retailers across Poland, plus a corporate Relocation Care line, via 11 warehouses, a Mercedes-Benz fleet, and proprietary WMS+TMS technology.

Ownership category

akta.pro rank

Product category

Last-Mile Delivery and Home Installation Services

NAICS

Support Activities for Transportation (488), General Warehousing and Storage (493110), Specialized Freight (except Used Goods) Trucking, Long-Distance (48423)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731), Public Warehousing & Storage (4220)

akta.pro primary industry

Major Appliances Delivery, Install & Haul-Away (TLAAAKAB)

akta.pro secondary industries

Removal, Take-Back & Disposal / Recycling (Bulky) (TLAAAKAK), Order Visibility, Status Notifications & Customer Tracking Portal (TLAEACAL), Returns, Reverse Logistics & Refund/Exchange Automation (RMA) (TLAEACAH), Shipping Management, Labeling & Carrier Integration (Multi-Carrier) (TLAEACAE)

Keywords

• Bulky goods delivery
• Home delivery logistics
• Furniture transportation services
• Corporate relocation services
• Contract warehousing

Headquarters

HQ city

Kowale

HQ country

Poland

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Home Delivery Services to Retailers: SUUS EXPERT charges furniture and RTV/AGD retailers (B2B clients) fees for comprehensive home delivery services, which include transport, carrying-in, unpacking, assembly/installation, placement per room arrangement, removal of packaging, and optional old appliance collection and disposal. Pricing is based on service scope, delivery zone, weight/volume of goods, and a published tariff. The company is a market leader in bulky goods delivery serving stores nationwide.
2. Carrier / Subcontractor Compensation: Carriers and subcontractors operating under the EXPERT brand receive compensation for completed delivery orders. The company advertises carrier income potential of PLN 22,000–30,000 gross/month. Carriers are provided with fleet vehicles for rent (no deposit/guarantee required), fuel cards, parts discounts, and insurance discounts, suggesting a model where the company bears fleet costs and compensates carriers per delivery.
3. Contract Logistics and Warehousing: The company offers comprehensive contract logistics including storage, co-packing, fulfilment, and distribution services from a network of high-bay Class A warehouses across Poland. This complements the core delivery business, providing end-to-end supply chain services to retail partners.
4. Relocation Care Services: Corporate relocation services (Relocation Care) offered under a Move-as-a-Service model, providing planning, execution, and project management of office and institutional moves. Revenue is generated through per-transport fees; advisory and planning support from dedicated relocation managers is offered free of charge as part of the service model.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

SUUS EXPERT is a Polish specialist logistics provider that delivers, carries in, unpacks, assembles and installs bulky goods on behalf of furniture and RTV/AGD retailers, offering nationwide coverage through 11 warehouses and a Mercedes-Benz fleet with 48-hour delivery. The second core line, Relocation Care, provides Move-as-a-Service corporate and institutional relocation (offices, IT/server rooms, banks, public institutions, museums, libraries, schools) with a dedicated relocation manager and free planning. Contract logistics — warehousing, co-packing, fulfilment, and FTL/LTL transport — backs both lines via proprietary WMS and TMS platforms.

Product overview

SUUS EXPERT is a Polish logistics company operating as part of Rohlig SUUS Logistics group, offering two core service lines: Home Delivery (core last-mile delivery for furniture and RTV/AGD retailers) and Relocation Care (corporate Move-as-a-Service relocation services). The Home Delivery product encompasses transport via Mercedes Sprinter fleet, carrying, unpacking, furniture assembly, RTV/AGD installation with required certifications, placement per room layout, and packaging removal. Supporting infrastructure includes proprietary WMS and TMS systems for shipment tracking. The Relocation Care service covers specialized moves for IT, finance, public institutions, offices, museums, libraries, and educational facilities, featuring dedicated advisors and phased execution capabilities. Contract logistics (logistyka kontraktowa) provides warehouse operations across 11 Polish cities and nationwide distribution network creation.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Delivery Full-service last-mile delivery for furniture and RTV/AGD retailers: two-person crew transports, carries in, unpacks, assembles furniture, installs electronics/appliances (with required gas/electrical/plumbing certifications up to SEP 1 kV), places items per room layout, removes packaging, and optionally collects and disposes of old appliances. Delivered under the EXPERT brand on behalf of B2B retailer partners, with end-to-end WMS+TMS tracking and 48-hour nationwide guarantee.
• Contract Logistics (Logistyka kontraktowa) Comprehensive contract logistics service for retail partners, combining high-bay Class A warehouse storage across 11 Polish cities (Białystok, Bydgoszcz, Gdańsk, Kraków, Lublin, Łódź, Olsztyn, Sosnowiec, Szczecin, Wrocław, Warsaw), co-packing, fulfilment, sorting, inventory management, inter-warehouse transfers, and FTL/LTL transport. Supports nationwide distribution network design for partners, with unloading, deconsolidation, consolidation, and onward delivery to end customers.
• Relocation Care (Opieka relokacyjna) Move-as-a-Service corporate and institutional relocation with a dedicated relocation manager and free advisory/planning. Specialised sub-moves cover IT and server-room migration (ESD-safe handling, GDPR-compliant data destruction), banks and financial institutions (encrypted document circulation, secure transport zones, after-hours execution), public institutions and government offices (administrative procedure compliance, archive handling), offices (workstation mapping, staged work by floor/team, teleconferencing system transfer), museums (ICOM-compliant transport, conservator-supervised specialist packaging), libraries (catalog-preserving collection transfers), and schools/universities (semester-break scheduling, RODO-compliant records handling). Clients pay only for executed transports.

Quantifiable outcome

• 89% of customers expect furniture/AGD purchases to include carrying-in service
• +7 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature2 records

Partnerships

One partnership is on record.

• Rohlig SUUS LogisticscoreStrategic or Co-development PartnerOn 28 December 2022, SUUS EXPERT (formerly Expert Sp. z o.o.) became part of Rohlig SUUS Logistics — one of the largest logistics operators in Central-Eastern Europe. The integration enables SUUS EXPERT to leverage Rohlig SUUS Logistics' branch network and warehouses nationwide, optimise order availability and speed, significantly expand its distribution network, and offer an omnichannel portfolio spanning warehouse logistics, road, rail, air, sea, and intermodal transport, as well as customs agency and specialist advisory services.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• DPD Polska: Major Polish parcel and last-mile delivery operator serving e-commerce and retail shippers. Comparable to SUUS EXPERT as a B2B delivery partner to Polish retailers, though focused on small-parcel rather than bulky white-glove delivery.
• Raben Group: Polish-headquartered contract logistics operator with a national warehouse and transport network serving retail and FMCG customers. Comparable to SUUS EXPERT in serving Polish retail with contract logistics, warehousing and distribution, though with a broader category focus beyond bulky goods.
• Wincanton: UK-listed specialist in home delivery, two-person crew and white-glove fulfilment for furniture and appliance retailers. Comparable to SUUS EXPERT as a specialist in bulky goods home delivery with assembly and installation, though operating primarily in the UK.
• GLS (General Logistics Systems): European parcel and logistics network with strong Polish coverage (GLS Poland), offering B2B parcel and groupage services to retailers. Comparable as a competing last-mile provider to Polish retail, though with a less specialised bulky/white-glove proposition.

Broad incumbents

• Geodis: Global logistics provider with strong contract logistics, warehousing and last-mile capabilities across Europe. Comparable as a broad incumbent offering overlapping white-glove and bulky delivery services to retail clients, though not specialised in the Polish furniture/RTV-AGD niche.
• Rohlig SUUS Logistics: Parent company and one of the largest logistics operators in Central-Eastern Europe, offering warehousing, road/rail/air/sea/intermodal, customs and advisory services. SUUS EXPERT is a wholly-owned subsidiary, and the parent's omnichannel portfolio overlaps with and enables EXPERT's contract logistics offering.
• DB Schenker: Major European land, air and sea logistics provider with contract logistics and home-delivery offerings, including bulky goods services in several European markets. Comparable to SUUS EXPERT as a broad incumbent able to serve large retail accounts with integrated delivery and warehousing.
• DSV: Global transport and logistics company with significant road, contract logistics and solutions operations in Poland and CEE. Comparable as a broad incumbent competing for retail contract logistics and bulky/freight transport business across the same customer set.
• XPO Logistics: European and North American provider of less-than-truckload, last-mile and contract logistics with a specific focus on home delivery and white-glove service for big-and-bulky retail goods. Comparable to SUUS EXPERT as a broad incumbent with deep bulky/white-glove retail delivery expertise.

Regional players

• InPost: Polish-headquartered parcel locker and last-mile operator with deep domestic coverage. Comparable as a regional player in Polish last-mile delivery to retail customers, but with a fundamentally different delivery model (locker-based) that does not address bulky goods and installation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/suusexpert

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SUUS EXPERT