FEDOM - Fédération wallonne de services d'aide à domicile

What FEDOM - Fédération wallonne de services d'aide à domicile does

FEDOM - Fédération wallonne de services d'aide à domicile is a non-profit employer federation (A.S.B.L.) founded in 1995 and headquartered in Saint-Marc, Namur, Belgium. It serves as the umbrella coordination body for 10 SAFA (Services d'Aide aux Familles et aux Aînés) member services operating across the Walloon Region. The federation represents and supports a coordinated workforce of more than 3,200 home care workers delivering over 1.8 million hours of care annually to nearly 19,000 households.

Its core activities include sectoral representation, the operation of two training centers for family aides (with expansion to Dinant), and the management of innovative service lines such as Alzheimer companion programs, respite care, and night-guard services. FEDOM holds formal representation in Walloon social dialogue bodies and is the recognized interlocutor for AViQ (Agence wallonne pour une vie de qualité) on home care employment matters. The federation is also engaged in digital modernization through co-leadership of the AiDiDom initiative and co-founded the Fre&Dom consortium in February 2025.

FEDOM's business model is a non-profit funding structure based on member dues, regional subsidies channeled through AViQ, beneficiary contributions, and sectoral funds. The federation itself operates with 11 employees, while its member organizations employ the larger caregiver workforce. There is no commercial pricing model or private revenue channel; all counterparties are public-sector or member-derived. FEDOM does not build or sell technology products — its "product" is institutional coordination, sectoral representation, and training capacity for the Walloon home care sector.

Name

FEDOM - Fédération wallonne de services d'aide à domicile

Legal name

FEDOM - Fédération wallonne de services d'aide à domicile

Website

https://fedom.be

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

FEDOM is a non-profit federation founded in 1995 representing 10 home care service organizations across Wallonia, Belgium, coordinating 3,200+ caregivers delivering 1.8M+ annual care hours to nearly 19,000 households.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Individual and Family Services (6241), Professional Organizations (81392)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Self-Directed/Consumer-Directed Caregiver Enrollment & Payroll Support (HSABAMAI)

Keywords

• Home care services
• Family aide services
• Elderly home help
• Household assistance
• Social home care

Headquarters

HQ city

Saint-Marc (Namur)

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Regional Subsidies: All member SAFA services are agréés (approved) and subsidized by the Walloon Region. The primary funding source is public subsidies from the Walloon Region administered through AViQ (Agence pour une Vie de Qualité).
2. Beneficiary Contributions: Beneficiaries contribute to service costs through a means-tested contribution system (barème de contribution). The federation has long advocated for lowering beneficiary contribution thresholds to increase accessibility of services.
3. Member Federation Dues: FEDOM operates as an employers' federation (fédération d'employeurs) representing member SAFA services. It receives funding to support its representation, coordination, and training activities from sectoral funds (Fonds social des aides familiales et aides seniors, Fonds Maribel) and public authorities.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

FEDOM is a non-profit employer federation (A.S.B.L.) that coordinates 10 member SAFA home care services in Wallonia, Belgium. Its members employ more than 3,200 workers and deliver household help, family aide, and social support services in the homes of approximately 19,000 beneficiary households each year, primarily elderly, sick, and disabled individuals.

Product overview

FEDOM is a federation of home care services offering a comprehensive portfolio centered on SAFA (Services d'Aide aux Familles et aux Ainés), which provides core home-based care including family aides, home guards, social household aids, multipurpose workers, and social workers. The organization also delivers innovative services such as specialized Alzheimer companions, respite care, home stay advisory, adapted apartments, community houses, and MobiSPAF transport vehicles. Supporting services include professional training centers, an extranet platform for members, a whistleblowing compliance system, and digital initiatives like AiDiDom. FEDOM operates through a consortium model with Fre&Dom and collaborates with multiple organizations across the Walloon home care sector.

Differentiator

Problem solved

Functional benefit

Products and services

• Coordination of member SAFA home care services Federation-level coordination of 10 member SAFA (Services d'Aide aux Familles et aux Aînés) home care services across Wallonia, supporting delivery to elderly, sick, and disabled individuals in their own homes.
• Sectoral representation and collective bargaining for SAFA employers Representation of member SAFA organizations with regional authorities and sectoral social partners, including collective labor agreement negotiation.
• Training and professional development for member SAFA workers Federation-coordinated training programs for the more than 3,200 workers employed by member SAFA services across Wallonia.

Quantifiable outcome

• Over 3,200 workers providing home care services across Wallonia
• +5 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

16 partnerships are on record, tiered flagship, core and minor.

• Fre&Dom ConsortiumflagshipStrategic or Co-development Partner · 11 February 2025Fre&Dom is a new consortium regrouping major representatives from the home care and home support sector. Its founding partners are ACCORD, CODEF, and FEDOM — three politically pluralist federations united by a beneficiary-oriented approach. The consortium operates beyond any political or philosophical current, grounding its orientations in collective and general interest. All information is available at https://freetdom.com/
• AiDiDom (Aide Digitale à Domicile)coreStrategic or Co-development PartnerAiDiDom proposes a digital assistance solution at home to help people stay at home safely for as long as possible. The project was selected by the Walloon Government and is led by three pluralist federations active in home support: FEDOM, ACCORD, and CODEF. All information is available at www.aididom.be.
• AsSAF (Association des Services d'Aide aux Familles et aux Personnes Agées de la Région wallonne)coreStrategic or Co-development PartnerAsSAF is the association of all approved home care services in Wallonia. FEDOM is listed as a member of AsSAF alongside CODEF, FCSD, FASD, and UVCW. AsSAF conducted a communication campaign to highlight home care professions ('L'aide à domicile, plus qu'un métier!').
• UNIPSO (Union des Entreprises à Profit Social)coreStrategic or Co-development PartnerUNIPSO is the union of profit social enterprises at the Walloon regional level. FEDOM participates in UNIPSO activities and was awarded the 3rd prize Innovation Sociale 2012 by UNIPSO for its Alzheimer's companion service.
• AViQ (Agence pour une Vie de Qualité)coreOthersAViQ is the Walloon agency responsible for quality of life. FEDOM holds formal representation mandates including participation in the Comité de Branche Bien-être et Santé and sectoral meetings and the training accompaniment committee of social workers.
• APEF (Association Paritaire pour l'Emploi et la Formation)coreStrategic or Co-development PartnerFEDOM participates in APEF instances, manages the Fonds social des aides familiales et aides seniors, and the Fonds Maribel des aides familiales et aides seniors sectoral funds. These funds provide financial support for training and employment in the sector.
• SFMQ (Service Francophone des Métiers et des Qualifications)coreStrategic or Co-development PartnerFEDOM participates in the COREF (Commission Régional des Instances de validation des Métiers) for home care professions through SFMQ, working on defining and validating competency frameworks and professional qualifications for the sector.
• CVDC (Consortium de Validation des Compétences)minorStrategic or Co-development PartnerFEDOM participates in the CVDC's COREF for home care professions, working on the validation of competencies and professional recognition in the sector.
• UNISOC (Union des Entreprises à Profit Social - Federal)coreStrategic or Co-development PartnerUNISOC is the federal-level union of profit social enterprises. FEDOM participates in UNISOC instances alongside other sector federations. The 2019 memorandum notes FEDOM's involvement in defending sector interests through UNISOC channels.
• PPLW (Plateforme de Première Ligne Wallonne)minorStrategic or Co-development PartnerFEDOM participates in the PPLW (Walloon Frontline Platform), which brings together actors in primary care and social support. FEDOM holds a seat on the PPLW General Assembly.
• ADMR (Aide à Domicile en Milieu Rural) Bertrix - Centre de FormationcoreOthersThe ADMR Bertrix training centre (CFADMR) provides qualifying training for family aides, with 500 hours of theory, internships, and supervision. Training sessions are also organized at Dinant from 2025. The centre receives support from FOREM through the F70 Bis training contract.
• Centre de Formation des métiers de l'aide à domicile de CharleroicoreOthersThe Charleroi training centre (linked to Service Familial de Charleroi) is approved to organize 3 training sessions per year for the family aide qualification. It also publishes an annual continuing training catalogue for home care professionals. Contact: Audrey Pizzinato, Directrice.
• Sous-commission paritaire 318.01coreOthersFEDOM holds formal representation in the Sous-commission paritaire 318.01 (joint subcommittee), which governs labor relations, collective agreements, and working conditions for SAFA sector employees. This is the primary bipartite social dialogue body for the sector.
• CWASS (Conseil Wallon de l'Action Sociale et de la Santé)minorOthersFEDOM holds a representation mandate in the CWASS, the Walloon Council for Social Action and Health, which advises on policy matters related to social services and health in Wallonia.
• OFS (Fonds Social pour les aides familiales et les aides seniors)coreOthersFEDOM participates in the sectoral social fund for family aides and senior aides (managed by APEF asbl), which provides supplementary financing for training and working condition improvements in the sector.
• Fonds Maribel social (Walloon Region, Brussels Region, German-speaking Community)coreOthersFEDOM participates in the Maribel social fund for the Walloon Region, Brussels Region, and German-speaking Community (also managed by APEF asbl), which provides additional financing for social employment in the sector.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• ACCORD: Walloon federation of home care services that co-founded the Fre&Dom consortium with FEDOM and CODEF, and co-leads the AiDiDom digital assistance initiative. Direct peer representing member SAFA services and competing for sector influence.
• FASD: Fédération des Aides à Domicile et des Soins, a Walloon federation representing home care services. Peer in the same regulatory and representational ecosystem, also part of AsSAF.
• CODEF: Belgian federation of home care employers operating in the same SAFA sector in Wallonia. Direct comparator as a co-founding member of the Fre&Dom consortium alongside FEDOM, representing overlapping member services and shared advocacy mandates.
• FCSD: Fédération des Centres de Services à Domicile, representing approved home care services in Wallonia and listed alongside FEDOM within AsSAF. Direct comparator with shared social partner and agréé status.
• Familiehulp: Belgian organisation providing family and household help services at home, comparable in service categories (household aid, family support, elderly care) although operating primarily in Flanders rather than Wallonia.

Broad incumbents

• Croix-Rouge de Belgique: Major Belgian humanitarian and social services provider offering home care, family support, and elderly assistance. Wider incumbent with overlapping beneficiary focus but broader mission scope than FEDOM.
• Aide et Soins à Domicile (ASD): Largest Belgian home care and nursing organisation, providing direct services across multiple regions. Broader incumbent operating at greater scale than FEDOM, with overlapping service categories (home nursing, family aid, household help).
• Solidaris: Belgian mutual health and social services organisation delivering home care and family support. Broader incumbent with overlapping elderly and family-care service lines, including reimbursed household aide programs.

Regional players

• ADMR (Fédération nationale): French national federation of rural home care services whose brand (Aide à Domicile en Milieu Rural) is also used by FEDOM member ADMR Bertrix. Comparable operating model delivering family aide, household and polyvalent services in rural areas.

Others

• AsSAF: Association of all approved home care services in Wallonia, of which FEDOM is a member alongside CODEF, FCSD, FASD and UVCW. Acts as an umbrella trade body in the same ecosystem rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fedom

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about FEDOM - Fédération wallonne de services d'aide à domicile