FIDELIS SUPPORT SERVICES LLC
- Company typePrivate
- Founded2011
- HeadquartersColumbia, Missouri, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
FIDELIS SUPPORT SERVICES LLC firmographics
Firmographics- Name
- FIDELIS SUPPORT SERVICES LLC
- Website
- https://fidelissupport.services
- Company type
- Private
- Founded year
- 2011
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
FIDELIS SUPPORT SERVICES LLC industry classification
Industry- Product category
- Support Services
- NAICS
- All Other Business Support Services (561499)
- SIC
- Services-Facilities Support Management Services (8744), Services-Miscellaneous Business Services (7380)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industry
- Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)
Keywords
Where FIDELIS SUPPORT SERVICES LLC is headquartered
LocationHeadquarters
- HQ city
- Columbia, Missouri
- HQ country
- United States
- HQ region
- North America
Markets served
FIDELIS SUPPORT SERVICES LLC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel
FIDELIS SUPPORT SERVICES LLC product offering
Product offeringCore offering
Based on the limited source material available, Fidelis Support Services LLC appears to operate as a support services provider based in Columbia, Missouri, founded in 2011. The company's website domain (fidelissupport.services) suggests a service-oriented business, but no specific product or service offerings, customer descriptions, or operational details are evidenced from the available content, which consists primarily of a bot-verification page.
Differentiator
Problem solved
Functional benefit
Companies that use FIDELIS SUPPORT SERVICES LLC
Customer profileIdeal customer profiles1 record
FIDELIS SUPPORT SERVICES LLC technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
FIDELIS SUPPORT SERVICES LLC partnerships and signals
Strategic signalRecent moves1 record
Expansion highlights1 record
FIDELIS SUPPORT SERVICES LLC competitors and assessment
Company assessmentDirect peers
- TaskUs: Outsourced digital customer support and back-office services provider serving technology, fintech, healthcare, and other verticals. Comparable as a similarly-positioned outsourced support services peer competing for similar mid-market contracts.
- StarTek: Customer experience management company providing customer care, sales, and technical support outsourcing. Comparable as a similarly-sized outsourced support services peer competing for similar contracts.
- OutPLEX: Outsourced customer experience and contact center services provider serving multiple verticals including healthcare and financial services. Comparable as a similarly-sized outsourced support services peer with overlapping vertical focus.
- Arise (a Concentrix company): Virtual contact center / at-home agent outsourcing platform serving enterprise clients. Comparable as an outsourced support services peer using an alternative delivery model that FIDELIS would compete against for similar contracts.
- Liveops: Cloud-based contact center and outsourced customer support services provider. Comparable as a smaller-scale outsourced support services peer with similar business model.
- IBEX Holdings: Outsourced customer support and digital marketing services provider offering end-to-end CX solutions. Comparable as a similarly-positioned outsourced support services peer competing for similar mid-market and enterprise contracts.
Broad incumbents
- Alorica: Large customer-outreach and BPO provider operating customer service, sales, and digital support delivery centers. Comparable as a scaled BPO competitor in outsourced support services.
- Foundever (formerly Sitel/SYKES): Global CX and BPO provider offering customer service, technical support, and trust & safety solutions. Comparable as a broad incumbent offering the same outsourced omnichannel support services FIDELIS provides.
- Concentrix Corporation: One of the world's largest customer experience / BPO providers offering omnichannel customer support, back-office, and digital services. Comparable as a scaled omnichannel support services incumbent against which FIDELIS competes for outsourced support contracts.
- TTEC Holdings: Global CX technology and services company delivering customer care, sales, and digital support across omnichannel. Comparable as a broad incumbent in the same outsourced customer support category FIDELIS serves.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat2 records
Key risks4 records
Key highlights3 records
Customer concentration
FIDELIS SUPPORT SERVICES LLC social profiles
Digital presenceFIDELIS SUPPORT SERVICES LLC financial estimates
Financial estimateRevenue estimate
Valuation estimate
FIDELIS SUPPORT SERVICES LLC leadership team
Management profileNumber of profiles
FIDELIS SUPPORT SERVICES LLC funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FIDELIS SUPPORT SERVICES LLC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FIDELIS SUPPORT SERVICES LLC
What does FIDELIS SUPPORT SERVICES LLC do?
Based on the limited source material available, Fidelis Support Services LLC appears to operate as a support services provider based in Columbia, Missouri, founded in 2011. The company's website domain (fidelissupport.services) suggests a service-oriented business, but no specific product or service offerings, customer descriptions, or operational details are evidenced from the available content, which consists primarily of a bot-verification page.
When was FIDELIS SUPPORT SERVICES LLC founded?
FIDELIS SUPPORT SERVICES LLC was founded in 2011. It employs 11 to 50 people.
Where is FIDELIS SUPPORT SERVICES LLC based?
FIDELIS SUPPORT SERVICES LLC is headquartered in Columbia, Missouri, United States, in the North America region.
Who are FIDELIS SUPPORT SERVICES LLC's main competitors?
Direct peers on record are TaskUs, StarTek, OutPLEX, Arise (a Concentrix company), Liveops and IBEX Holdings. Broad incumbents are Alorica, Foundever (formerly Sitel/SYKES), Concentrix Corporation and TTEC Holdings.
Does FIDELIS SUPPORT SERVICES LLC have an API?
No public API is recorded for FIDELIS SUPPORT SERVICES LLC.
What industry is FIDELIS SUPPORT SERVICES LLC in?
FIDELIS SUPPORT SERVICES LLC's product category is Support Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of IMAIALAH, Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination). Its NAICS code is 561499 and its SIC code is 8744.