Direction Régionale Du Service Médical

What Direction Régionale Du Service Médical does

Direction Régionale Du Service Médical (DRSM) is a regional directorate of the Caisse Nationale de l'Assurance Maladie (CNAM), the French national health insurance fund. It operates the forum-assures.ameli.fr platform, a public-facing community service for insured persons in France to exchange information on health insurance matters including reimbursement procedures, entitlements, and administrative processes. The forum was launched in 2018, operates on standard web technology (HTML/CSS/JavaScript), and incorporates Piano Analytics, content-moderation tooling (Atchik), and authentication infrastructure. As of the latest data, the community hosts over 83,000 discussions and operates with a small team of approximately 17 employees at this regional directorate level.

The broader product portfolio associated with the ameli platform extends well beyond the forum: it includes the Compte ameli (insured-person account), the Appli carte Vitale (digital health insurance card rolled out nationally in 2025), Mon espace santé (the national shared health record), the ameliBot virtual assistant, and a suite of administrative simulators. Partnerships with RingCentral (infrastructure), Temesis (accessibility), and Piano Analytics (analytics) support the stack, and recent moves include integration with MGEN (2025) to broaden the ecosystem beyond CNAM's core base. Product launches in 2025–2026 also added automated reimbursement email notifications and expanded coverage to GLP-1 obesity treatments (Wegovy, Mounjaro) as well as supplementary birth-leave entitlements.

The business model is non-commercial: services are provided free of charge to insured individuals, and the entity is funded entirely through CNAM's statutory budget, which is itself financed by French social-security contributions and state allocations. There is no pricing model, no customer acquisition cost, and no revenue line in the conventional sense. The strategic role of the entity is to serve as the official, trusted digital channel for health-insurance information and transactions for the French insured population, which it does under sovereign regulatory authority rather than market competition.

Name

Direction Régionale Du Service Médical

Legal name

Caisse Nationale de l'Assurance Maladie (Cnam)

Website

https://forum-assures.ameli.fr

Company type

Public

Founded year

1945

Operating status

Operating

Headcount range

11–50 employees

Short description

DRSM is a regional directorate of France's national health insurance fund (CNAM), operating the forum-assures.ameli.fr community platform and related digital services (Compte ameli, Appli carte Vitale, Mon espace santé, ameliBot) for insured individuals, funded through statutory social-security budgets.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Public Funding: The forum is entirely financed by the CNAM (Caisse Nationale de l'Assurance Maladie). No commercial revenue, advertising, or external funding accepted.
2. Free Public Service: The service is free for users (except potential internet provider costs). No revenue generated directly from users.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

The Direction Régionale Du Service Médical (DRSM) operates as a regional directorate of the French national health insurance system (CNAM / Assurance Maladie). Its primary service is the ameli digital ecosystem — including the Forum ameli pour les assurés (community Q&A platform), the compte ameli personal account, Mon espace santé digital health record, Appli carte Vitale mobile app, ameliBot virtual assistant, and various online simulators — providing insured persons with information, account management, reimbursement tracking, and procedural guidance for French social health insurance.

Product overview

Direction Régionale Du Service Médical (via the ameli.fr ecosystem) offers a unified digital health insurance service portfolio centered on the ameli account platform. The core offering comprises the compte ameli (personal account), Mon espace santé (personal health record), and the Forum ameli (community Q&A forum). Supporting products include the Appli carte Vitale mobile app, the ameliBot virtual assistant, and several specialized simulators (Simul'IJ, maternity simulator, CMUC-ACS rights simulator). These products interconnect within the ameli ecosystem to provide policyholders with account management, reimbursements, health record storage, and expert guidance on health insurance rights and procedures.

Differentiator

Problem solved

Functional benefit

Brands

• Mon espace santé: Personal and secure digital health record platform offered by Assurance Maladie and the Ministry of Health
• compte ameli
• appli carte Vitale
• Mon soutien Psy

Products and services

• Forum ameli pour les assurés
• Compte ameli
• Appli carte Vitale
• Mon espace santé
• ameliBot
• Simul'IJ
• Simulateur IJ Maternité
• Simulateur CMUC-ACS
• Mon soutien Psy

Quantifiable outcome

• Access to information 24/7, 365 days a year
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered operational and minor.

• AtchikoperationalImplementation/ SI/ Consulting PartnerAtchik (capital of 1,105,750.00€, registered in Toulouse, RCS 42394172300052) performs a priori moderation of the forum to ensure compliance with usage charter principles. They filter user content, review pseudo, titles, and message bodies before publication.
• RingCentral FranceoperationalTechnology or IntegrationRingCentral France (3-5, rue Saint-Georges, 75009 Paris, RCS Paris B 850 332 149) provides hosting services for the forum platform.
• TemesisminorImplementation/ SI/ Consulting PartnerTemesis conducted the accessibility audit (RGAA 4.1.2) of the forum, revealing 43.1% criteria compliance rate.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Carenity: French patient community platform enabling patients with chronic conditions to share experiences and access health information. Directly comparable as a French-language health community support platform with peer Q&A and validated content, similar to the ameli forum model.
• HealthUnlocked: Health community platform connecting patients with peer support networks and condition-specific forums, often integrated with health systems. Comparable as a community Q&A platform for health-related queries with expert moderation, similar in concept to forum-assures.ameli.fr.
• BARMER: One of Germany's largest statutory health insurance funds (Krankenkasse) operating a comprehensive member portal with self-service tools and benefit information. Comparable as a statutory health insurance provider offering member information, account services, and digital support akin to compte ameli.
• PatientsLikeMe: Patient community platform enabling members to share health experiences, treatment outcomes, and peer support across conditions. Comparable as a community-driven patient information and support platform operating a forum/Q&A model adjacent to forum-assures.ameli.fr.
• AOK: German statutory health insurance federation with regional funds serving roughly one-third of Germans. Comparable as a public-mission statutory health insurer with member portals, benefit simulators, and self-service digital channels analogous to the ameli ecosystem.
• Centers for Medicare & Medicaid Services: US federal agency administering Medicare and Medicaid health insurance for tens of millions of Americans. Comparable as a government health insurance administration providing official member information, benefit explanations, and digital self-service tools.
• NHS UK: UK government national health service operating a member information portal with service directories, self-help content, and community engagement tools. Directly comparable as a state-operated national health service providing digital member support analogous to Assurance Maladie's ameli forum.

Emerging players

• Doctolib: Leading French digital health platform connecting patients with healthcare providers for booking, telehealth, and health record management. Comparable as a French digital health ecosystem player shaping insured-patient interactions, though provider-side focused rather than payer-side.

Broad incumbents

• UnitedHealth Group: Largest US health insurance carrier with Optum health services and robust member digital tools (myuhc.com). Comparable as a major health insurance carrier with a member portal and digital engagement infrastructure, though operating commercially rather than as a public mandate.
• Kaiser Permanente: US integrated managed care organization combining health insurance, care delivery, and a member digital portal (kp.org). Comparable as an integrated payer-provider with member portal, secure messaging, and self-service tools, though with a private, vertically-integrated model versus CNAM's public mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/direction-r%C3%A9gionale-du-service-m%C3%A9dical

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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