Healthwatch Derby

What Healthwatch Derby does

Healthwatch Derby is a non-profit community interest company established in 2013 under the Health and Social Care Act 2012, operating as the statutory independent champion for people who use health and social care services in Derby City. It sits within the national Healthwatch network of over 150 local branches coordinated by Healthwatch England, and holds statutory seats on the Derby and Derbyshire Integrated Care Board and other local commissioning boards. The organisation collects service-user feedback through surveys (via SmartSurvey), Enter and View visits, mystery shopper programmes, community outreach across all Derby City wards, and dedicated programmes for seldom-heard groups, children and young people, and carers.

Its core service portfolio includes signposting and advice, the Healthwatcher membership programme, the Healthwatch Champions volunteer programme, a Youth Board, a Board of Directors, the statutory Enter and View programme, and structured surveys covering GP, hospital, dental, optical and pharmacy services. Outputs are converted into evidence-based reports and briefings that inform NHS and local authority commissioning, contract monitoring, and service redesign. Documented outcomes include service-level changes such as adjusted appointment systems and a 30% reduction in readmissions for patients with a single named contact following discharge pathway feedback.

Healthwatch Derby is publicly funded through local authority and NHS contributions and provides its services free of charge to the public. It is a small organisation with an 8-person staff team led by CEO James Moore, supported by a Board chaired by Nav Sahota with Vice Chair Dr Stephen Handsley. Revenue mechanics are grant-based rather than transactional, and customer concentration risk lies with the institutional funders and the regulatory environment rather than commercial clients.

Name

Healthwatch Derby

Legal name

Healthwatch Derby

Website

https://healthwatchderby.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthwatch Derby is the statutory independent champion for health and social care service users in Derby City, collecting feedback through surveys, outreach and Enter and View visits to inform NHS and local authority commissioning across the Derby & Derbyshire Integrated Care Board.

Ownership category

akta.pro rank

Product category

Health and Social Care Consumer Advocacy

SIC

Services-Health Services (8000), Services-Membership Organizations (8600)

akta.pro primary industry

Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Health and social care advocacy
• Patient experience feedback
• Community engagement services
• Health service monitoring
• Statutory health champion

Headquarters

HQ city

Derby

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Public Funding: Healthwatch Derby is publicly funded through local authority and NHS contributions as part of the national Healthwatch network. The organization operates as a charitable/community interest company with statutory duties to gather and represent public views on health and social care services.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Healthwatch Derby independently collects feedback from Derby City residents about local health and social care services, signposts individuals to appropriate services, and channels intelligence into NHS commissioners and local authorities to drive service improvement. It runs structured volunteer programs (Healthwatch Champions, Youth Board, Enter and View), conducts surveys and mystery shopping exercises, and publishes independent impact and accountability reports. The organization operates under statutory powers granted to the local Healthwatch within the national Healthwatch England framework.

Product overview

Healthwatch Derby operates as a community interest organization providing a portfolio of engagement and advocacy services focused on health and social care. The core offering consists of membership programs (Healthwatcher), volunteer initiatives (Healthwatch Champions, Youth Board Members, Board Members), and community outreach. These are supported by the Mystery Shopper program, Enter and View visits, survey collection services, and signposting/advice services. The organization feeds gathered intelligence into NHS and local authority commissioning and governance structures to influence service improvements across Derby.

Differentiator

Problem solved

Functional benefit

Products and services

• Health and Social Care Signposting Service Free-to-access signposting service that helps Derby City residents find and navigate appropriate local health and social care services. The service directs individuals to NHS, social care, and voluntary sector providers based on their needs.
• Community Engagement and Survey Service Structured community engagement service that collects feedback from Derby City residents about local health and social care services through surveys, focus groups, and outreach events. Outputs feed into NHS and local authority commissioning intelligence.
• Enter and View Programme Statutory programme where trained Authorised Representatives conduct announced and unannounced visits to health and social care premises in Derby City to observe service quality and speak with service users, patients, and staff.
• Mystery Shopper Programme Programme in which trained volunteers assess the quality of health and social care services by acting as anonymous service users, producing structured reports that contribute to Healthwatch Derby's intelligence library.
• Service Change Consultation Service Formal consultation service that gathers Derby City residents' views on proposed changes to local NHS and social care services, with outputs influencing commissioning decisions and service redesign.
• Commissioning Influence and Reporting Service Service that channels aggregated feedback, Enter and View findings, and consultation outputs into NHS commissioners and Derby City local authority departments, producing formal reports and recommendations backed by statutory influence powers.
• Healthwatch Champions Volunteer Programme Volunteer programme that recruits and trains Derby City residents to act as Healthwatch Champions, gathering feedback within their local communities and signposting residents to services.
• Youth Board Member Programme Volunteer programme giving young people in Derby City a formal voice in shaping health and social care services, with members feeding views into Healthwatch Derby's engagement and reporting activities.
• Impact and Accountability Reporting Service Service that publishes independent annual and themed reports demonstrating how Healthwatch Derby has used its statutory powers to influence NHS and local authority service improvements in Derby City.
• Healthwatcher Membership Programme Membership programme that enables Derby City residents to receive regular updates, participate in consultations, and contribute to Healthwatch Derby's advocacy and engagement activities.
• BSL Interpretation Video Service Accessibility service providing British Sign Language (BSL) interpreted videos of key Healthwatch Derby information so that Deaf BSL users in Derby City can access advocacy, signposting, and engagement services.
• Children's Health Services Engagement Programme Engagement programme focused on capturing feedback from children, young people, and families about children's health services in Derby City, feeding into NHS and local authority service improvement.

Quantifiable outcome

• Service changes based on feedback - e.g., provider adjusted appointment systems after concerns escalated
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered supporting and core.

• Disability Direct AdvocacysupportingImplementation/ SI/ Consulting Partner · 1 April 2025New Independent Advocacy provider for Derby from 1st April 2025. Contact: 01332 299449. Located at 20 Royal Scot Road, Pride Park, Derby, DE24 8AJ.
• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch Derby is required to share information with Healthwatch England to ensure local views are considered at national level. This enables analysis of service provision across the country and supplies the Department of Health and national commissioners with information provided. Healthwatch England provides a secure digital system for local Healthwatch to manage their data.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHealthwatch Derby works with CQC and can escalate concerns about care quality and safety. CQC is a committee of Healthwatch England but acts independently. Healthwatch England and CQC must comply with all legal requirements.
• Joined Up Care DerbyshirecoreStrategic or Co-development PartnerHealthwatch Derby escalated concerns about community nursing access to Joined Up Care Derbyshire and the local authority, leading to provider adjusting appointment systems and measurable reduction in missed appointments.
• Derby City CouncilcoreStrategic or Co-development PartnerHealthwatch Derby shares anonymised intelligence with Derby City Council for public health and social care planning. Works with council on pharmaceutical needs assessments and other commissioning activities.
• NHS ImprovementcoreStrategic or Co-development PartnerHealthwatch Derby works with NHS Improvement as part of its remit to pass on experiences of care to help improve services on behalf of residents.
• NHS Derby and Derbyshire Integrated Care BoardcoreStrategic or Co-development PartnerSince 2022, the Derby and Derbyshire Integrated Care Board has responsibility for planning services. Healthwatch Derby holds statutory seats on key boards and presents evidence during discussions about new contracts and service design.
• Citizens Advice (Midmercia)supportingImplementation/ SI/ Consulting PartnerReferral partner for Universal Carers services. Contact: 01332 228777. Provides support information for carers in Derby.
• Derby Blue Sky Brokers ServicessupportingImplementation/ SI/ Consulting PartnerProvides Blue Sky Carers Card Identity Card (£5 annually) for carers in Derby. Contact: 01332 404040. Located at 12 Pride Point Drive, Pride Park, Derby, DE24 8BX.
• SENDIASSsupportingImplementation/ SI/ Consulting PartnerSpecial Educational Needs and Disabilities Information, Advice and Support Service. Contact: 01332 641414. Provides advice for families of children with SEND.
• Dementia Carers Cafe at Derby TheatresupportingImplementation/ SI/ Consulting PartnerDementia Carers (and Cared For Person) Café held on the last Friday of every month at Derby Theatre, Derbion, Derby. Contact: 01332 593939.
• SmartSurveysupportingTechnology or IntegrationThird-party survey platform used for all Healthwatch Derby surveys including health and social care experiences, PALS feedback, mystery shopper programmes, and community pharmacy surveys.
• BAME Community Forums and LeaderssupportingStrategic or Co-development PartnerCommunity partnerships with BAME forums and trusted community leaders to foster genuine dialogue and reach ethnic minority communities who may otherwise not engage.
• Libraries and Community CentressupportingStrategic or Co-development PartnerPartnership with libraries and community centres to offer printed versions of materials and conduct outreach, ensuring people excluded by digital-only systems can access information.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Others

• Care Quality Commission (CQC): Statutory regulator of health and adult social care in England and a named strategic partner of Healthwatch Derby. Operates the parallel inspection regime to which Healthwatch Derby escalates concerns, making it an adjacent ecosystem participant rather than direct competitor.
• The King's Fund: Independent health policy think tank producing research and analysis on NHS patient engagement and integrated care. Thematically comparable in producing evidence to inform health policy, though operating at national rather than community level.
• NHS Derby and Derbyshire Integrated Care Board: Statutory commissioning body that Healthwatch Derby sits on as a board member. The ICB is a buyer of Healthwatch Derby's intelligence output and a co-producer of service design, making it both customer and adjacent governance body.

Direct peers

• Healthwatch Manchester: Local Healthwatch for Manchester operating the same statutory model of community engagement, signposting, and board representation as Healthwatch Derby, but in a larger urban population context.
• Healthwatch Birmingham: Local Healthwatch for Birmingham, operating under the identical statutory framework with the same Enter and View powers, board representation rights, and volunteer-led engagement model - the most direct operational peer.
• Healthwatch Nottinghamshire: Adjacent East Midlands Healthwatch covering Nottinghamshire with the same statutory duties, volunteer programs, and engagement methodology as Healthwatch Derby - serving a neighboring Integrated Care System.

Broad incumbents

• Healthwatch England: National statutory body that oversees 150+ local Healthwatch branches including Healthwatch Derby. Direct parent-network peer sharing the same statutory framework, brand, and feedback-reporting structure.

Regional players

• Citizens Advice Mid Mercia: Derby-based advice and advocacy organization named as a referral partner in Healthwatch Derby's carers support pathway. Overlaps in signposting and advice for health-related benefits, though operating under a different statutory framework.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/HealthwatchDby
• Facebookfacebook.com/Healthwatchderby
• LinkedInlinkedin.com/company/healthwatch-derby
• Instagraminstagram.com/hwderby

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Derby