What Gemeente Hellevoetsluis does

Gemeente Hellevoetsluis, now operating under the legal name Gemeente Voorne aan Zee, is a Dutch public municipality in the province of South Holland formed on January 1, 2023, through the merger of the former municipalities of Hellevoetsluis, Brielle, and Westvoorne. The municipality serves approximately 40,000-45,000 residents across the Voorne-Putten island area and provides the full statutory portfolio of municipal services: civil registry (passports, ID cards, driver's licenses), waste management and environmental services, spatial planning and permitting, social support (Wmo, youth care, mental health), welfare benefits (bijstand, minimaregelingen), public health coordination, and local law enforcement oversight. Governance is structured around a mayor (Burgemeester Arno Scheepers), seven aldermen (wethouders) covering portfolios including housing, sustainability, youth, finance, spatial development, and economy, and a municipal council (gemeenteraad) supported by a griffie with municipal clerk Ariette Goslings.

The municipality's core digital product is the Digitaal Loket (d Loket) online citizen portal at dloket.voorneaanzee.nl, providing 24/7 access to permit applications, benefit requests, and administrative tasks via DigiD (citizen identity) and eHerkenning (business identity) authentication. Physical service delivery occurs through appointment-only counters in Hellevoetsluis (headquarters at Oostzanddijk 26) and Rockanje (Raadhuislaan 6), supplemented by the Informatiepunt Digitale Overheid digital assistance points in libraries across Brielle, Hellevoetsluis, Oostvoorne, and Rockanje. The technology stack relies on standard Dutch government infrastructure rather than proprietary systems: Qmatic for appointment booking, ReadSpeaker for accessibility, SIManalytics Tag Manager for anonymous web analytics, Leaflet for mapping, and the Wet open overheid (Woo) platform for freedom-of-information requests. Citizen engagement is structured around the Voorne aan Zee Panel (inwonerpanel), the Fijnjetezien.nl community platform launched in 2018, and a network of social welfare partners including Stichting PUSH, SBO (Welzijn Ouderen), Catharina Thuis op Voorne, and Ketenzorg Dementie Voorne-Putten.

As a public government entity, the municipality does not operate a commercial revenue model. Funding flows from the Dutch central government's algemene uitkering (general allocation), local taxes and levies (gemeentelijke belastingen, waste collection fees, property taxes), and administrative service fees for documents and certifications (e.g., €41.35 per Verklaring Omtrent het Gedrag / VOG certificate). Subsidy programs including Gemeentepolis collective health insurance (€174.63-€206.37/month after municipal contribution), kindpakket for children from low-income families, mantelzorgwaardering for informal caregivers, woonkostentoeslag housing subsidy, and the participatiefonds (max €100/year) extend the municipality's role into healthcare financing and social welfare delivery, with insurance provided through CZ (Zorgverzekeraar). Cross-municipal cooperation includes Gemeente Nissewaard as centrumgemeente for protected living arrangements, and regional transportation partnerships (VP Flex Vervoer, Valys, SBO Vervoer) for mobility-limited residents.

Name

Gemeente Hellevoetsluis

Legal name

Gemeente Voorne aan Zee

Website

https://hellevoetsluis.nl

Company type

Public

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Hellevoetsluis, now operating as Gemeente Voorne aan Zee, is a Dutch public municipality serving ~40,000-45,000 residents across the Voorne-Putten island in South Holland. Formed in 2023 through merger, it provides statutory municipal services including civil registry, social support, waste management, and welfare benefits through digital portals and physical counters.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Executive, Legislative, and Other General Government Support (9211), Administration of Housing Programs, Urban Planning, and Community Development (925), Public Administration (92)

SIC

Services-Social Services (8300), Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Public Health & Human Services Administration (BPAIACAK), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

Keywords

• Municipal services
• Civil registry
• Welfare support
• Waste management
• Social services

Headquarters

HQ city

Hellevoetsluis

HQ country

Netherlands

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes and Levies: The municipality collects various local taxes and levies (gemeentelijke belastingen and leges) from residents and businesses to fund public services. This includes waste collection fees, property taxes, and administrative fees for services.
2. Administrative Service Fees: Fees charged for specific administrative services such as passport/ID applications, VOG certificates (€41.35), declarations, marriage appointments, and other civil registry services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Gemeente Voorne aan Zee delivers municipal government services to residents of the merged Voorne-Putten island municipalities through the Digitaal Loket online portal and physical service counters. Core offerings include civil registry services (passports, ID cards, driver's licenses), waste management and recycling, social support (Wmo, welfare benefits), collective health insurance (Gemeentepolis), public space reporting, council transparency, and freedom-of-information requests under the Woo legislation.

Product overview

Gemeente Voorne aan Zee (the merged municipality including former Hellevoetsluis) operates as a comprehensive digital-and-physical municipal service platform. The core offering is the Digitaal Loket (d Loket) online citizen portal, which serves as the central gateway to all municipal services. Services are organized into distinct portfolios including: identity documents (paspoort/ID/rijbewijs), waste management (afval), public space reporting, welfare benefits (bijstand/uitkeringen), social support (Wmo, sociaal gebiedsteam), health insurance (gemeentepolis), council democracy (gemeenteraad portaal), and freedom of information (Woo). The Fijn je te zien! citizen engagement platform provides neighborhood connectivity and volunteer matching. All major services integrate with DigiD and eHerkenning for secure authentication, and appointments can be booked via Qmatic. The municipality operates physical service counters in Hellevoetsluis and Rockanje alongside the digital channel.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitaal Loket (d Loket) Online citizen service portal providing 24/7 access to municipal services including permit applications, benefit requests, and administrative tasks via DigiD or eHerkenning authentication, for residents of Voorne aan Zee.
• Paspoort, ID-kaart en Rijbewijs Service Identity document services including passport, ID card, and driver's license applications and renewals at municipal service counters, for residents of Voorne aan Zee.
• Afvalbeheer (Waste Management) Municipal waste collection scheduling, recycling information, and waste disposal services including milieustraten (recycling centers) for residents of Voorne aan Zee.
• Melding Openbare Ruimte Public space reporting tool enabling citizens to report issues such as damaged infrastructure, litter, or maintenance needs in public areas within Voorne aan Zee.
• Gemeenteraad Portaal Municipal council information portal providing public access to council meetings, agendas, decisions, and member directories for transparency in local governance.
• Wet Open Overheid (Woo) Informatiesysteem Freedom of Information request system enabling citizens to request access to government documents under the Wet open overheid (Woo) legislation.
• Wet Maatschappelijke Ondersteuning (Wmo) Social support services including protected housing, transport assistance, household help, and care referrals for residents with disabilities or age-related needs in Voorne aan Zee.
• VP Flex Vervoer Collective point-to-point transport service for residents with mobility limitations within Voorne aan Zee and Nissewaard municipalities.
• Bijstand en Uitkeringen Welfare benefit services including unemployment assistance, income support, study grants, and financial aid for low-income residents of Voorne aan Zee.
• Gemeentepolis (Collectieve Zorgverzekering) Collective health insurance scheme with municipal premium contribution offering affordable coverage (€174.63–€206.37/month) for low-income residents of Voorne aan Zee through CZ insurer.
• Bijzondere Bijstand en Minimaregelingen Special assistance and minimum income support schemes including participatiefonds, kindpakket, and energy subsidies for residents with low income in Voorne aan Zee.
• Signaalpunt Eenzaamheid Loneliness signaling system allowing citizens to report concerns about lonely neighbors, with follow-up welfare support coordinated with Steunpunt Eenzaamheid.
• Verklaring Omtrent Gedrag (VOG) Certificate of Good Conduct issuance service for employment, volunteering, or licensing purposes, processed through Justis at €41.35 per certificate.

Quantifiable outcome

• 11% of residents report frequent (serious) loneliness, addressed through Signaalpunt eenzaamheid and related programs
• +1 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

20 partnerships are on record, tiered core and minor.

• Stichting PUSHcoreStrategic or Co-development PartnerStichting PUSH is a key social welfare partner operating in Voorne aan Zee, supporting neighborhood residents, youth, volunteers, healthy lifestyle initiatives, and organizing community events and training programs. The foundation also supports the Fijnjetezien.nl platform.
• SBO (Stichting Welzijn Ouderen)coreStrategic or Co-development PartnerSBO is a social welfare partner helping residents maintain self-reliance, with extra attention for seniors. Services include meal delivery, handyman service, transportation, digital buddies, administrative assistance, and community organizing.
• Catharina, thuis op VoornecoreStrategic or Co-development PartnerCatharina Thuis op Voorne supports elderly residents living independently in Voorne aan Zee through wellbeing activities (exercise, social interaction, education, recreation), with the goal of preventing loneliness and maintaining self-reliance.
• Fijnjetezien.nl PlatformcoreStrategic or Co-development PartnerOnline and offline community platform established by the municipality in 2018 where residents can find and meet each other. The platform aggregates neighborhood messages, activities, help requests, training, and volunteer vacancies, and links to local welfare organizations.
• Bibliotheek Zuid-Hollandse DeltacoreStrategic or Co-development PartnerThe library network provides venues and staff for the Informatiepunt Digitale Overheid (IDO) in Brielle, Hellevoetsluis, Oostvoorne, and Rockanje, helping residents navigate digital government services.
• Ketenzorg Dementie Voorne-PuttencoreStrategic or Co-development PartnerA cooperative of healthcare providers, volunteer, and welfare organizations serving home-dwelling clients with dementia and their informal caregivers in the Voorne-Putten region, with the goal of enabling clients to remain independent at home for as long as possible.
• VP Flex VervoercoreStrategic or Co-development PartnerCollective transportation service for residents with physical or psychological disabilities who cannot use regular public transport within Voorne aan Zee and Nissewaard municipalities. Operates as a point-to-point transport service with regional connections.
• ValysminorChannel Partner/ Reseller/ DistributorNational transportation service for people with mobility limitations traveling outside their own region. Residents of Voorne aan Zee with qualifying documents (Wmo regional taxi pass, wheelchair/scooter, disabled parking card, OV Companion card) can apply for a personal Valys pass.
• SBO VervoerminorChannel Partner/ Reseller/ DistributorTransportation service supplementing public transport and flex transport within Voorne aan Zee, specifically designed for less mobile residents for whom the bus is problematic and a taxi too expensive. Residents are picked up at their door and transported to destinations.
• Beschikbaarheidswijzer Wmo Voorne aan ZeecoreStrategic or Co-development PartnerAn online platform listing available Wmo (social support) care providers in the Voorne aan Zee region, showing what support they offer and any waiting times. Helps residents navigate and access care provider options.
• Centrum Indicatiestelling Zorg (CIZ)minorStrategic or Co-development PartnerNational organization responsible for issuing care indications (decisions stating which care a person needs and whether they receive it). Residents requiring nursing home care or long-term care must obtain an indication through CIZ.
• Centraal Administratie Kantoor (CAK)minorStrategic or Co-development PartnerCentral Administrative Office responsible for determining and collecting personal contributions (eigen bijdrage) for Wmo facilities. Sets contributions based on age and living situation.
• Regionaal Bureau Zelfstandigen (RBZ)coreChannel Partner/ Reseller/ DistributorRegional Office for Self-Employed Persons affiliated with the municipality of Rotterdam, providing support to entrepreneurs and freelancers in Voorne aan Zee including advice, coaching, financial assistance, and startup programs. Handles applications for Besluit bijstandverlening zelfstandigen (Bbz) and IoaZ.
• Steunpunt EenzaamheidcoreStrategic or Co-development PartnerLoneliness support point coordinating with the municipality's Signaalpunt eenzaamheid initiative, providing a reporting mechanism and follow-up welfare worker contact for residents concerned about or experiencing loneliness.
• CZ (Zorgverzekeraar)coreStrategic or Co-development PartnerHealth insurer providing the Gemeentepolis collective health insurance package offered to low-income residents of Voorne aan Zee, with two coverage tiers (Gemeenten Extra and Gemeenten Extra Uitgebreid) and municipal premium contributions.
• Gemeente NissewaardcoreStrategic or Co-development PartnerNissewaard serves as the central municipality (centrumgemeente) for the region, handling applications for protected living (beschermd wonen) from Voorne aan Zee residents. Nissewaard also issues year statements for residents of the former municipality of Brielle.
• Stichting MEEminorStrategic or Co-development PartnerIndependent client support organization providing free professional information and guidance for residents navigating care, support, and participation options, including for informal caregivers.
• AlzheimerVPRminorStrategic or Co-development PartnerRegional Alzheimer association organizing activities for people with dementia and their relatives in Voorne-Putten and Rozenburg, advocating for their interests and guiding them to appropriate help.
• UWVminorChannel Partner/ Reseller/ DistributorEmployee Insurance Agency (UWV WERKbedrijf) handles the initial intake of welfare benefit applications, job seeker registration, and employment support for residents of Voorne aan Zee.
• Sociale Verzekeringsbank (SVB)minorChannel Partner/ Reseller/ DistributorNational social insurance bank providing personal budget (pgb) administration and disbursement services for residents of Voorne aan Zee who choose to manage their own care funding.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Gemeente Maassluis: Small-to-mid sized South Holland municipality (Waterweg-regio) offering the standard Dutch gemeentelijk service portfolio to a comparable resident base. Similar governance structure with a mayor and wethouders and reliance on regional partnerships for welfare services.
• Gemeente Brielle: One of the predecessor municipalities that merged into Voorne aan Zee in 2023; historically delivered the same gemeentelijke services. Highly comparable in historical service offerings, though now subsumed into the new merged entity.
• Gemeente Nissewaard: Neighboring Dutch municipality in the same Voorne-Putten region serving a similar population profile. Operates as a centrumgemeente handling protected living (beschermd wonen) applications for Voorne aan Zee, making it the most directly comparable municipal administration in scale and service mix.
• Gemeente Westland: Mid-sized South Holland municipality providing the full Dutch municipal service stack (civil registry, Wmo, waste management, local taxes) to a similar coastal/agricultural population. Closely comparable in service portfolio, tax base structure, and digital service delivery model.
• Gemeente Albrandswaard: Small neighboring municipality in South Holland (Portland-regio), operating a comparable municipal service platform. Same digital identity infrastructure (DigiD/eHerkenning) and similar dependence on regional partners for specialized welfare services.
• Gemeente Westvoorne: Second predecessor municipality merged into Voorne aan Zee in 2023. Offered identical municipal service categories (civil affairs, social support, waste) on the same Voorne-Putten island, making service-mix comparison direct.

Broad incumbents

• Gemeente Rotterdam: Large Dutch municipality and parent organization of Regionaal Bureau Zelfstandigen (RBZ), which serves Voorne aan Zee entrepreneurs. Offers the same municipal service categories at much greater scale, making it a useful benchmark for digital service ambition and partnership models.
• Gemeente Den Haag: Major South Holland municipal authority delivering the full Dutch municipal service portfolio to a far larger population. Comparable in regulatory framework, service categories (Basisregistratie Personen, Wmo, DigiD integration), and political governance model.

Others

• Vereniging van Nederlandse Gemeenten (VNG): National association representing all Dutch municipalities (including Voorne aan Zee's mayor, Arno Scheepers, who serves as chair). Sets common standards, IT frameworks, and policy positions that directly shape Voorne aan Zee's service delivery and digital infrastructure choices.
• Centric: Major Dutch IT services provider specializing in government software solutions used by Dutch municipalities for civil affairs, social services, and back-office systems. Comparable as a B2G technology enabler whose product roadmap directly influences Voorne aan Zee's service digitization path.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/voorne_aan_zee1
• Facebookfacebook.com/gemvoorneaanzee
• LinkedInlinkedin.com/company/gemeente-hellevoetsluis
• Instagraminstagram.com/gemvoorneaanzee?__coig_restricted=1

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Gemeente Hellevoetsluis