hey contact heroes GmbH

What hey contact heroes GmbH does

hey contact heroes GmbH is a Hamburg-based, remote-first B2B customer service outsourcing company founded in 2021. It recruits, trains, and equips home-based customer service agents (branded "Heroes") and contracts them to client companies ("Auftraggeber") to handle inbound and outbound customer interactions across phone, email, and digital channels. The company operates as a managed-services provider rather than a software vendor; there is no proprietary technology platform, API, or SDK disclosed, and the stated core technology stack is the "100% agile remote work infrastructure with company-provided equipment" that enables distributed agent delivery. Headquarters administrative functions are run from Hamburg, but the company's delivery model is geographically distributed across Germany, with a stated restriction that agents must hold German residency (the service territory is described as DACH). The company emphasizes a tiered career progression (Junior Hero → Senior Hero → Partner Hero over three years) paired with annual profit-sharing for senior and partner tiers, alongside benefits such as company-provided hardware, a monthly internet allowance, flexible scheduling, and diversity and inclusion programs (Diversity Day, Pride Week, support for women in leadership). At ~86 employees it is a small private GmbH with bootstrapped ownership (no external VC or PE investors evidenced) and pricing is not publicly disclosed, with each client engagement structured on a custom contract basis.

Name

hey contact heroes GmbH

Legal name

hey contact heroes GmbH

Website

https://hey-contact-heroes.de

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

hey contact heroes GmbH is a Hamburg-based B2B customer service outsourcing provider that recruits, trains, and equips remote home-based agents in Germany to deliver phone, email, and digital customer support on behalf of client companies across the DACH market.

Ownership category

akta.pro rank

Product category

Customer Service Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Remote customer service
• Customer support outsourcing
• Contact center services
• Homeoffice BPO services
• Managed customer care

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. B2B Customer Service Outsourcing: hey contact heroes provides remote customer service agents ('Heroes') to client companies ('Auftraggeber'). The company earns revenue by contracting with businesses to handle their customer support operations, with employees working from home to serve the end customers of their clients.

Distribution channels1 record

Marketing channels7 records

Core offering

hey contact heroes GmbH provides outsourced customer service operations for business clients, delivered entirely through a distributed workforce of remote work-from-home agents ("Heroes"). The company recruits, trains, and manages these agents to handle phone, email, and digital customer interactions on behalf of client companies ("Auftraggeber"). Service delivery is supported by a complete technology stack provided by the employer, a monthly internet allowance, and a tiered career progression system (Junior Hero, Senior Hero, Partner Hero) with annual profit-sharing for senior levels.

Product overview

hey contact heroes GmbH operates as a remote-first customer service outsourcing company, offering a single unified service rather than a modular platform. The core offering is their distributed contact center model where they recruit, train, and manage 'Heroes' (customer service agents) who work from home locations of their choice. The company provides all necessary technology and equipment to their employees and serves as the intermediary between client companies (referred to as 'Auftraggeber') and their end customers. The service includes career progression pathways (Junior Hero, Senior Hero, Partner Hero) with profit-sharing components.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Customer Service Operations Outsourced customer service operations delivered entirely through a remote work-from-home agent model. The company recruits, trains, and manages "Heroes" (customer service agents) who handle phone, email, and digital interactions on behalf of business clients ("Auftraggeber"). All required technology is provided by the company, with a monthly internet allowance for agents. Service is delivered under custom B2B contracts per client.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Teleperformance: World's largest customer service BPO, with extensive EMEA operations. Direct overlap in voice and omnichannel customer support outsourcing for enterprise clients, though at materially larger scale.
• Foundever (formerly Sitel Group): Global customer experience BPO with European delivery hubs. Comparable omnichannel customer service outsourcing model for enterprise clients across financial services, retail, and tech.
• Concentrix: Global BPO leader with major European delivery providing customer experience, voice, and digital support. Overlaps directly in outsourced customer service but operates at global enterprise scale with significant tech investment.
• TELUS International: Diversified digital customer experience and BPO provider with European operations. Comparable in outsourced customer support and digital channel management for enterprise clients.
• Arvato (Bertelsmann): Large German-headquartered BPO arm of Bertelsmann offering customer service, finance, and IT outsourcing at scale. Comparable service line (customer support outsourcing) but vastly larger scale and broader portfolio.
• Majorel (now part of Concentrix/Telus International): International customer experience BPO with strong European (including DACH) presence. Comparable multilingual customer support offering and similar mid-to-large enterprise client focus.

Regional players

• WorkMotion: Berlin-based remote hiring and Employer-of-Record platform enabling distributed teams across Europe. Adjacent rather than direct: addresses the same remote-work enablement trend and competes for German employer mindshare, though it is a tech platform rather than a BPO operator.

Direct peers

• Walter Services: German contact center and customer service BPO serving DAX clients across multiple channels. Comparable as a domestic German voice/email outsourced customer service provider with similar target segments.
• Competence Call Center (CCC): Mid-sized German BPO/contact center outsourcing company headquartered in Germany, offering multilingual customer service across voice, email, and chat. Directly comparable in geography, service mix, and target mid-market German clients.

Emerging players

• transcrição (transkription / smaller DE BPOs): Boutique German contact center and customer service providers of similar sub-100-person scale that compete for the same German SME and mid-market BPO contracts as hey contact heroes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/heycontactheroes
• LinkedInlinkedin.com/company/hey-contact-heroes-gmbh
• Instagraminstagram.com/heycontactheroes

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about hey contact heroes GmbH