Hondarribiko udala

What Hondarribiko udala does

Hondarribiko udala (Ayuntamiento de Hondarribia) is the municipal government entity serving the historic Basque town of Hondarribia in Gipuzkoa, Spain. The organization is governed under Spanish and Basque Country administrative law and is funded by municipal taxes, fees, and subsidies from the Basque Government (Eusko Jaurlaritza), operating with 22 direct municipal staff and a broader workforce distributed across ten named facilities. Its mission is the delivery of public services to residents, visitors, and local businesses within its territorial jurisdiction, including administrative procedures, citizen attention, cultural programming, sports facilities, social services, urban planning, environmental management, Basque language promotion, and tourism support.

The technology and service platform centers on the bilingual (Basque/Spanish) Hondarribia.eus municipal portal, which integrates the Egoitza Elektronikoa electronic administration platform hosted at the Gipuzkoa provincial egoitza, an online payments gateway, a Transparency Portal (Gardentasun Ataria), a comprehensive cultural events agenda, geographic and noise mapping tools, and a dedicated mobile application. Service delivery is also conducted through the BAZ Citizen Attention Service office at Javier Ugarte kalea 6 and through distributed municipal facilities including the Zuloaga Etxea library, Gazteleku youth center, Kasino Zaharra cultural venue, Kiroldegia sports center, Udaltzaingoa municipal police, Udal Euskaltegia Basque language school, Itsas Etxea maritime museum and auditorium, and Gizarte Zerbitzuak social services. Communication channels include Twitter/X (@HondarribiaUdal), Facebook, Instagram, and the bimonthly Hondarribia Herri Aldizkaria municipal magazine.

The entity's business model is non-commercial: there is no product pricing or revenue capture beyond public-sector taxes, regulated fees, and intergovernmental transfers. Strategic direction is governed by multi-year plans covering 2023-2027, including the Strategic Plan for the Normalization of Basque Language Use, the Strategic Plan for the Promotion of Basque, the Community Prevention Municipal Plan V, and the Strategic Sports Plan. Cooperative activity includes a tripartite cross-border public safety partnership with Irun City Police and the Ertzaintza, and membership in the Bidasoa-Txingudi Mugaz Gaindiko Partzuergoa cross-border consortium, alongside EU Next Funds-backed modernization projects.

Name

Hondarribiko udala

Legal name

Ayuntamiento de Hondarribia

Website

https://hondarribia.eus

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Hondarribiko udala is the municipal government of the Basque town of Hondarribia, Spain, funded by local taxes and Basque Government transfers. It delivers administrative, cultural, sports, social, and tourism services to roughly 16,000 residents and visitors through a bilingual digital portal, electronic administration, a mobile app, the BAZ citizen attention service, and a network of ten municipal facilities.

Ownership category

akta.pro rank

Product category

Public Administration Services

NAICS

Executive Offices (921110), Administration of Housing Programs, Urban Planning, and Community Development (9251)

akta.pro primary industry

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

Keywords

• Municipal public services
• Citizen administrative services
• Electronic government portal
• Local government administration
• Public sector services

Headquarters

HQ city

Hondarribia

HQ country

Spain

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels5 records

Core offering

Hondarribiko udala (Ayuntamiento de Hondarribia) is the municipal government of Hondarribia in Gipuzkoa, Basque Country, Spain. It delivers a comprehensive portfolio of public services to residents, including electronic administration (Egoitza Elektronikoa) for remote administrative procedures, in-person and phone citizen attention (BAZ), cultural programming, sports facilities, social services, youth programs, library services, urban planning, environmental management, tourism support, and Basque language promotion. The municipal portal Hondarribia.eus serves as the unified digital gateway to all municipal services and information.

Product overview

Hondarribiko udala operates a comprehensive digital citizen services ecosystem centered on the main municipal portal (Hondarribia.eus), which serves as the unified gateway to all municipal services. The core offering consists of the citizen services portal with integrated electronic administration (Egoitza Elektronikoa), online payment systems, and the BAZ citizen attention service. The portfolio includes dedicated cultural platforms (Hondarribia Kulturak, municipal magazine), a comprehensive events calendar (Agenda), geographic resources, and a noise map. Supporting services include the Zuloaga Etxea municipal library, Gazteleku youth center, and specialized facilities like the sports center (Kiroldegia) and Kasino Zaharra cultural venue. The municipality also maintains a mobile app and active social media presence across Twitter, Facebook, and Instagram. The Basque Language Service operates the Bordari eta Satarka literary competition as part of its language promotion activities.

Differentiator

Problem solved

Functional benefit

Products and services

• Hondarribia.eus - Municipal Citizen Services Portal Official municipal website providing citizens access to administrative procedures, electronic headquarters, online payments, cultural events, transparency information, and municipal department services. Bilingual in Basque and Spanish.
• Jarduera eta Ekitaldien Agenda - Cultural Events Calendar Comprehensive events calendar listing cultural activities, concerts, theater performances, sports events, workshops, and community gatherings in Hondarribia, with over 4,419 documented events.
• Hondarribia App - Mobile Application Official mobile application for accessing municipal services, events, and information on smartphones and tablets.
• BAZ - Herritarrentzako Arreta Zerbitzua (Citizen Attention Service) Citizen attention service providing information, assistance, and support for municipal inquiries via phone (943 11 12 13) and in-person at Javier Ugarte kalea 6, Hondarribia.
• Egoitza Elektronikoa - Electronic Headquarters Online portal enabling citizens to complete most administrative procedures electronically without physical visits to municipal offices, including traffic fine payments and other transactions.
• Hondarribia Herri Aldizkaria - Municipal Magazine Bimonthly municipal publication featuring interviews, reports, cultural content, and community news in Basque language.
• Gardentasun Ataria - Transparency Portal Government transparency portal providing public access to information, budgets, municipal decisions, and governance data.
• Hondarribia Kulturak - Culture Portal Dedicated cultural platform showcasing cultural events, arts programming, music, theater, and heritage activities in Hondarribia.
• Zuloaga Etxea Liburutegia - Municipal Library Municipal library providing reading resources, digital catalog, cultural workshops, and community programs.
• Gazteleku - Youth Center Youth services center offering recreational activities, workshops, and programs for young people including summer activities (Udabentura).
• Zarata Mapa - Noise Map Interactive noise map displaying environmental sound levels across different areas of Hondarribia.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered major and core.

• Eusko Jaurlaritza (Basque Government)majorStrategic or Co-development PartnerThe municipality has agreements with the Basque Government for various initiatives including beach sports facility renovations. The Basque Government provides funding and regulatory support for local projects.
• Irungo Udaltzaingoa (Irun City Police)coreStrategic or Co-development PartnerCollaboration between Hondarribiko Udaltzaingoa and Irungo Udaltzaingoa for cross-border security operations including motorcycle theft investigations.
• Ertzaintza (Basque Police)coreStrategic or Co-development PartnerTripartite collaboration between Hondarribiko Udaltzaingoa, Irungo Udaltzaingoa, and Ertzaintza for enhanced public security operations and criminal investigations.
• Bidasoa-Txingudi Mugaz Gaindiko Partzuergoa (Cross-border Consortium)majorStrategic or Co-development PartnerCross-border territorial consortium including municipalities from the Bidasoa-Txingudi region for joint initiatives such as Euskaraldia language activities and cross-border cultural programs.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Irungo Udala (Ayuntamiento de Irun): Neighbouring Basque municipality in the same Bidasoa-Txingudi cross-border consortium. Operates an analogous municipal service portfolio (electronic administration, citizen attention, urban planning, municipal police, culture) and is explicitly named as a partner in Hondarribia's data, making the two cities the closest functional comparables.
• Pasaia Udala (Ayuntamiento de Pasaia): Small neighbouring Gipuzkoa coastal municipality sharing the same bilingual, port-side municipal service model (Hirigintza, culture, social services, electronic headquarters). Comparable in scale and service catalogue, serving as a direct template peer.
• Lasarte-Oriako Udala: Small Gipuzkoa municipality in the same provincial administration (Gipuzkoa), operating a similar bilingual municipal portal and shared provincial e-government backend (udal.egoitza.gipuzkoa.eus). Directly comparable on digital citizen services and population-scale municipal operations.
• Errenteriako Udala (Ayuntamiento de Errenteria): Adjacent Gipuzkoa municipality of similar size and demographic profile. Runs a comparable bilingual Basque/Spanish municipal portal, citizen services, urban planning and cultural programmes, making it a directly comparable peer for benchmarking e-government and cultural-service delivery.

Broad incumbents

• Vitoria-Gasteizko Udala: Capital of the Basque Country; operates a mature municipal portal, citizen attention offices and transparency portal comparable in scope. Useful as a reference point on how a mid-sized Basque municipality organises digital-by-default services.
• Bilboko Udala (Ayuntamiento de Bilbao): Large Basque municipal government with a well-developed digital citizen services portal and similar departmental structure (urban planning, culture, social services, tourism, environment). Relevant as a broader incumbent peer demonstrating how a Basque municipality scales the same service model Hondarribia operates at smaller scale.
• Donostiako Udala (Ayuntamiento de Donostia-San Sebastián): Provincial capital and same-region Basque municipality. Operates a much larger and broader municipal service portfolio, but uses a comparable e-government stack and the same provincial Egoitza Elektronikoa platform, making it a relevant reference for the upper end of municipal service delivery that Hondarribia aspires to.

Others

• Gipuzkoako Foru Aldundia (Diputación Foral de Gipuzkoa): Provincial council that hosts the shared Gipuzkoa-wide electronic headquarters platform used by Hondarribia (udal.egoitza.gipuzkoa.eus). Functions as infrastructure provider and enabler for the municipality's e-government services rather than a direct peer.
• Eusko Jaurlaritza - Gobierno Vasco (Basque Government): Higher-level regional government that funds, regulates and co-provides services alongside Hondarribia. Named in the company's data as a major strategic partner funding beach-sports renovations and regulatory frameworks; comparable as an enabler / funder rather than a competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/HondarribiaUdal
• Facebookfacebook.com/HondarribikoUdala
• Instagraminstagram.com/hondarribiko_udala
• LinkedInlinkedin.com/company/hondarribiko-udala

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hondarribiko udala