Hotel Le Refuge

What Hotel Le Refuge does

Hotel Le Refuge is an independent, privately held 3-star hotel located in Tignes Le Lac, Savoie, in the French Alps. The property operates seasonally from June 20 to May 1 and serves leisure travelers — primarily families, friend groups, and ski enthusiasts — visiting the Tignes ski resort. It offers lake-view rooms with private balconies and suites accommodating up to 6 guests, alongside on-site amenities including a wellness area, breakfast service, lounge, and ski equipment storage.

The hotel's commercial proposition combines accommodation with optional board arrangements (breakfast, half-board, full-board) and integrated ski pass packages (1-15 day durations), enabling guests to bundle lodging and lift access in a single transaction. Bookings are processed through the hotel's own website (refuge-tignes.com) with a best price guarantee, supplemented by phone and email reservation channels. Short stays under four nights require email inquiry, indicating a personalized service approach for non-standard bookings.

The business model is direct-to-consumer with no disclosed third-party OTA or travel agent distribution. Revenue is generated across three streams: room accommodations across multiple occupancy configurations, board meal plans, and ski pass transactions. The hotel maintains a curated partnership ecosystem with ESF du lac (ski school), DUCH Sports (rental), two partner restaurants, and local activity providers (Eau vive Rafting, Tignes's Escape Game). Customer satisfaction is strong, with 89% of 504 reviews rated 'Excellent' on Customer Alliance. The operation is small at approximately 20 employees, with no disclosed ownership structure, funding rounds, or expansion pipeline.

Name

Hotel Le Refuge

Legal name

Hôtel Le Refuge

Website

https://hotel-refuge-tignes.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Hotel Le Refuge is an independent 3-star hotel in Tignes Le Lac, France, operating seasonally to serve ski and leisure travelers. It offers lake-view rooms and suites, board options, and bundled ski passes, booked primarily direct via its own website with a best price guarantee.

Ownership category

akta.pro rank

Product category

Alpine Hotel Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011)

akta.pro primary industry

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

Keywords

• Mountain hotel accommodation
• Ski resort lodging
• Alpine hospitality services
• Wellness spa services
• Ski vacation packages

Headquarters

HQ city

Tignes Le Lac

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Room Accommodations: The hotel generates revenue primarily through room bookings across multiple room types: Single, Double, Twin, Triple, Quadruple rooms, and Suites accommodating 2-4 or 2-6 guests. Booking is available directly through the hotel website.
2. Board Options: Revenue is generated through various board arrangements including Breakfast only, Half-board, and Full-board meal plans offered to guests during their stay.
3. Ski Pass Packages: The hotel offers ski pass packages integrated with accommodations, where ski passes are included in certain booking options for durations of 1 to 15 days.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Hotel Le Refuge is a 3-star independent hotel in Tignes, France providing overnight accommodation with lake and glacier views, multiple room categories (standard rooms, suites, family rooms, dormitories) and on-site amenities including a wellness area with hammam/sauna/massage, a lounge with pool table, ski room, and a bar. The property offers breakfast, half-board and full-board meal options, ski pass packages, and a best-price guarantee against third-party channels.

Product overview

Hotel Le Refuge is a 3-star hotel offering accommodation services in Tignes, France. The property provides Lake View Rooms featuring mountain and glacier panoramas with private balconies, and Suites with 2 separate bedrooms accommodating up to 6 guests. Additional amenities include a wellness area, breakfast service, lounge area, and ski room facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Lake and Glacier View Rooms

Quantifiable outcome

• 89% of 504 reviews rate the hotel as 'Excellent' on Customer Alliance platform

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• ESF du lac (Ecole du Ski Français)coreStrategic or Co-development PartnerOfficial partner ski school providing ski lessons and instruction. Located at Le Lac in Tignes, ESF is France's premier ski teaching organization, offering lessons for all skill levels from beginners to advanced skiers.
• DUCH SportscoreStrategic or Co-development PartnerPartner ski rental and sales shop in Tignes providing equipment rental and purchase services. Located at Duch-Sports Tignes, they offer ski material for all levels and ages.
• La ferme des 3 capucinesminorChannel Partner/ Reseller/ DistributorPartner restaurant affiliated with the hotel, offering dining services to hotel guests. Located in the Tignes area, providing local cuisine and dining experiences.
• Le Mendikoa RestaurantminorChannel Partner/ Reseller/ DistributorPartner restaurant serving hotel guests, providing additional dining options beyond the hotel's own board arrangements.
• Eau vive RaftingminorStrategic or Co-development PartnerOutdoor adventure activity provider offering white water rafting and other water sports. Located in Tignes, they provide summer season outdoor activities for hotel guests.
• Tignes's Escape GameminorStrategic or Co-development PartnerIndoor and outdoor activity provider offering escape game experiences in Tignes. Provides entertainment options for guests beyond skiing, particularly relevant for non-skiers or summer visitors.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hotel Le Samovar: Charming mid-size hotel in Tignes catering to ski guests with half-board and full-board options. Comparable on integrated meal plans, location within the resort and reliance on direct and review-channel bookings.
• Hotel Les Campanules: Independent hotel in Tignes offering comparable room-and-board ski packages with family-friendly suites. Most directly comparable on size, star rating and target customer (families and groups on ski vacations).
• Hôtel Village Montana: 4-star hotel located in Tignes Le Lac, offering similar ski-in/ski-out access, suites, wellness facilities and integrated ski services. Directly comparable operating model in the same micro-market, though positioned one star higher.
• Hôtel Le Paquis: Independent hotel in Tignes offering full-board ski packages and family rooms in the same resort. Operates a similar direct-booking, family-focused ski holiday model.

Broad incumbents

• Madame Vacances: French vacation operator running hotels and residences across the Alps including Tignes. Comparable alpine-resort hospitality model, but with a broader portfolio and corporate ownership structure.
• MMV (Montagne et Vacances): French ski-resort hotel and residence operator with multiple Alpine properties. Comparable full-service ski hospitality offering, but with resort-club scale and pricing tiers above a 3-star property.
• Odalys Vacances: French vacation operator with a wide portfolio of residences and hotels in French ski resorts. Competes for the same family ski-holiday demand in the French Alps, primarily through larger self-catering and residence formats.
• Pierre & Vacances: Major French vacation-residence operator with multiple properties in Tignes. Same end-customer (ski vacationers) and same resort, but operates at much larger scale and via serviced apartments rather than full-service hotel rooms.
• Belambra Clubs: French vacation-club operator with mountain resorts including ski destinations. Targets family and group ski holidays with full-board and on-site activities — overlapping value proposition with Hotel Le Refuge but at significantly larger scale.

Regional players

• Le Fitz Roy: 5-star hotel in Val Thorens (another major French Alpine ski resort). Comparable full-service alpine hospitality model with wellness facilities, ski services and high-end F&B, but operates at the top of the price/quality ladder in a neighboring resort.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hotel-le-refuge

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hotel Le Refuge