hrvatski zavod za hitnu medicinu

What hrvatski zavod za hitnu medicinu does

Hrvatski zavod za hitnu medicinu (HZHM / CIEM) is the Croatian national institute for emergency medicine, a state-owned public healthcare institution (javna zdravstvena ustanova) headquartered at Planinska 13, Zagreb. HZHM coordinates emergency medical services across the Republic of Croatia through a network of 21 county institutes, unified hospital emergency receptions (OHBP), and telemedicine centres. Its core mandate covers pre-hospital emergency care (ground ambulance, helicopter emergency medical service HHMS, and maritime emergency service), hospital emergency services, patient transport, and medical dispatch via the 112/194 emergency lines.

HZHM's product surface is anchored by nine specialty telemedicine services — teleradiology, telecardiology, telepulmology, telepsychiatry, teletransfusion, teleendocrinology, teleneurology, teledialysis, and virtual clinics — delivered over the HealthNet network infrastructure (built on the CARNET backbone). The eUsavršavanje e-learning platform provides continuous professional training for emergency medicine workers, and the institute publishes the official "Emergency Medical Service" journal along with clinical guidelines. Cross-border coordination has been demonstrated through the INTERREG-funded NeurNet project with Bosnia and Herzegovina and Montenegro for pharmacoresistant epilepsy and Parkinson's disease telemedicine.

The business model is not commercial. HZHM is funded through the Croatian Ministry of Health budget and the Croatian Health Insurance Fund (HZZO), with additional co-financing from European Union regional programs (e.g., EUR 735,902.03 subsidy for NeurNet). Services are delivered free at point of use to insured Croatian citizens and tourists through the public healthcare system. The institute is led by Director prim. mr. Maja Grba-Bujević, dr. med., and operates under the Croatian Health Care Act (OG 100/18).

Name

hrvatski zavod za hitnu medicinu

Legal name

Hrvatski zavod za hitnu medicinu

Website

https://hzhm.hr

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Hrvatski zavod za hitnu medicinu (HZHM) is the Croatian national public institute coordinating pre-hospital emergency medicine, maritime and helicopter emergency services, and nine specialty telemedicine services across 21 county institutes and telemedicine centres, serving Croatian citizens and tourists.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

akta.pro secondary industries

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)

Keywords

• Emergency medical services
• Telemedicine services
• Pre-hospital care
• Medical dispatch
• Public healthcare

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Government Healthcare Funding: As a public healthcare institution, HZHM is funded through the Croatian Ministry of Health and national healthcare system budget allocations
2. EU Project Funding: Co-financing through European Union programs including INTERREG IPA-CBC for cross-border healthcare projects

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

HZHM is the national coordinator and direct provider of emergency medicine in Croatia, delivering pre-hospital emergency care via ground, maritime, and helicopter units, hospital emergency reception services, medical dispatch, patient transport, and a portfolio of telemedicine services (teleradiology, telecardiology, telepulmology, telepsychiatry, teletransfusion, teleendocrinology, teleneurology, teledialysis, virtual clinics). It also operates the eUsavršavanje distance-learning platform used for continuing professional training of emergency medicine workers and the HealthNet information infrastructure connecting healthcare institutions via CARNET.

Differentiator

Problem solved

Functional benefit

Products and services

• Pre-Hospital Emergency Medical Service Emergency medical care delivered outside hospital settings via ground ambulance teams dispatched through county institutes of emergency medicine, providing on-scene treatment and transport to hospital emergency departments for citizens of Croatia.
• Helicopter Emergency Medical Service (HHMS) Air ambulance service providing rapid transport and on-scene advanced medical care for time-critical emergencies, including inter-hospital transfer of stroke and other critical patients across Croatia.
• Maritime Emergency Medical Service Maritime emergency medical response covering Croatia's coastal and island areas, including decompression illness cases for recreational divers, delivered through cooperation with the Institute of Maritime Medicine.
• Hospital Emergency Reception Service (OHBP) Unified hospital emergency reception departments in Croatian hospitals that receive patients from pre-hospital emergency services and provide initial hospital-level emergency care.
• Medical Dispatch Service (Medicinska prijavno-dojavna jedinica) Centralized medical dispatch and triage service operating 24/7 through emergency lines 112 and 194, dispatching ground, maritime, and helicopter emergency resources and coordinating with hospital emergency departments.
• Patient Transport Service (Sanitetski prijevoz) Non-emergency medical transport of patients between healthcare facilities and from home to hospital, part of the Croatian emergency medicine and patient transport service network.
• Telemedicine Services Portfolio Comprehensive telemedicine services including teleradiology, telecardiology, telepulmology, telepsychiatry, teletransfusion, teleendocrinology, teleneurology, teledialysis, and virtual clinics enabling remote specialist consultations and diagnostics across Croatia.
• eUsavršavanje Distance-Learning Platform E-learning and distance education platform providing online courses and educational exercises for the continuing professional training of emergency medicine workers in Croatia.

Quantifiable outcome

• Telemedicine Centre Network established under official government decision (OG 94/21)
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered major, core and minor.

• Federal Ministry of Health of Bosnia and HerzegovinamajorStrategic or Co-development Partner · 1 October 2017Lead partner in the INTERREG IPA-CBC HR-BA-ME182 NeurNet project for cross-border telemedicine cooperation. Project aims to improve quality and availability of services for patients with pharmacoresistant epilepsy and late stage Parkinson's disease through establishment of network of reference centres.
• Ministry of Health of MontenegromajorStrategic or Co-development Partner · 1 October 2017Partner in INTERREG IPA-CBC HR-BA-ME182 NeurNet project for cross-border telemedicine cooperation in neurology services between Croatia, Bosnia and Herzegovina, and Montenegro.
• University Hospital DubravamajorStrategic or Co-development Partner · 1 October 2017Reference centre for the NeurNet telemedicine network, serving as the hub for pharmacoresistant epilepsy and Parkinson disease consultations. Equipped to provide expert knowledge transfer to beneficiary healthcare institutions.
• CARNET (Croatian Academic and Research Network)coreTechnology or Integration · 13 March 2013CARNET is operationally responsible for integrating healthcare institutions into the HealthNet network, which provides the backbone infrastructure for telemedicine services. CARNET is a network of the academic, scientific and research community of Croatia as well as institutions within primary and secondary education. The connection uses various transmission technologies including self-built optical cable, leased optical cable, or leased lines.
• Ministry of Health of CroatiacoreOthersParent ministry responsible for healthcare policy and HZHM oversight. HZHM operates under the Health Care Act (OG 100/18) with activities coordinated with the Ministry.
• Croatian Health Insurance Fund (HZZO)coreOthersNational health insurance provider that covers emergency medical services and telemedicine consultations for insured citizens.
• European Society for Emergency Medicine (EUSEM)minorOthersInternational professional organization providing guidelines and standards for emergency medicine practice.
• European Nursing Society for Emergency Medicine (EUSEN)minorOthersInternational nursing organization for emergency medicine professionals.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Teladoc Health: Major private telemedicine platform offering virtual urgent care and chronic-condition remote monitoring. Relevant as the private-sector counterpart whose commercial agility contrasts with HZHM's public-sector telemedicine delivery, and as a potential disruption vector.
• Amwell: US-based enterprise telehealth platform serving health systems and employers. Comparable to HZHM's multi-specialty telemedicine portfolio (behavioral health, chronic care, urgent care), though delivered through private SaaS model rather than public coordination.

Direct peers

• NHS England Ambulance Service: Statutory national ambulance and emergency medical coordination service in England, performing the same national emergency-response coordination role as HZHM does for Croatia, including dispatch (999/112), pre-hospital care, and integration with hospital emergency departments.
• SAMU de France (Service d'Aide Médicale Urgente): France's national emergency medical aid service coordinating pre-hospital emergency response and physician-led dispatch. Compares directly to HZHM in operating a national emergency medical coordination mandate under public-law framework.
• Austrian Red Cross Emergency Medical Service (ÖRK Rettungsdienst): Operates nationwide pre-hospital emergency medical services across Austria under public mandate with dispatch coordination. Highly comparable as another small European country delivering integrated ground, mountain, and helicopter EMS via a coordinated national network.

Broad incumbents

• NHS Digital (NHS England): UK government health IT and digital infrastructure arm responsible for national health information exchanges and digital platforms. Comparable to HZHM's HealthNet backbone and eUsavršavanje platform in operating public-sector health IT infrastructure at national scale.
• GKV-Spitzenverband (National Association of Statutory Health Insurance Funds, Germany): Central coordinating body for statutory health insurance in Germany, comparable to HZHM's coordination role with HZZO and the Croatian Ministry of Health, though with broader insurance scope.
• CompuGroup Medical: European health-IT vendor serving hospitals, physicians, and public health institutions with telemedicine and EHR platforms. Comparable to HZHM as a healthcare-IT infrastructure provider operating in the European regulatory environment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/hrzahm
• YouTubeyoutube.com/user/HZHM01/videos?flow=list&view=0&sort=dd&live_view=500
• Facebookfacebook.com/hrvatskizavodzahitnumedicinu
• Instagraminstagram.com/hrvatskizavodzahitnumedicinu
• LinkedInlinkedin.com/company/hrvatski-zavod-za-hitnu-medicinu

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about hrvatski zavod za hitnu medicinu