ICTM SERVICES

What ICTM SERVICES does

ICTM SERVICES LLP is a UK-based Managed Service Provider headquartered in Stevenage, Hertfordshire, delivering outsourced IT department functions to UK small and mid-sized businesses and to the education sector. The firm operates from a single UK office and is structured as a limited liability partnership with a headcount reported in the 1-10 range. Its customer base is domestic UK only, with two primary verticals — schools (including Google G-Suite rollouts) and SMBs requiring fully managed IT support.

The company's core offering is organised into four service lines: Managed Support Services (on-site engineering, remote monitoring, 24x7 support options, 2-hour SLAs, 30-minute response targets, quarterly strategic reviews), Cloud Services (Microsoft Azure migration and management, Google G-Suite implementation, Microsoft Office 365 support, and Hosted Desktop solutions), Network Solutions (design, build and management of wireless and wired infrastructure using Cisco, HPE Aruba, and Ubiquiti switches, plus storage and power backup), and Cyber Security (multi-vendor managed antivirus, cloud backup, GDPR compliance services delivered by GDPR-qualified practitioners, and 24/7 monitoring). The technology stack is built around established third-party platforms — Azure, Google Workspace, Office 365, and commercial networking hardware — rather than proprietary software IP.

The business model is sales-led and recurring. Managed IT support packages generate ongoing managed services revenue, cloud implementations and network projects contribute professional services and subscription-based revenue, and a Free IT Health Check is used as a top-of-funnel lead generation tool. Pricing is quote-based and not publicly disclosed, with each contract tailored to the client. Go-to-market relies on the company website, organic social media (Facebook, LinkedIn, Instagram), and direct contact via phone (01438 873 430) and email ([email protected]). Vendor authorisations with Microsoft and Google, together with GDPR practitioner credentials, are positioned as the primary credentials-based differentiators in the UK regional MSP market.

Name

ICTM SERVICES

Legal name

ICTM SERVICES LLP

Website

https://ictmservices.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

ICTM SERVICES is a UK-based Managed Service Provider in Stevenage, Hertfordshire, delivering outsourced IT support, cloud, networking, and cybersecurity services to UK small and mid-sized businesses and to schools across the country.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

akta.pro secondary industries

Infrastructure Outsourcing (IO) (BPAEAMAB), IT Managed Services for Campus Operations (Service Desk, Endpoint, Network Ops) (EDAEALAE)

Keywords

• Managed IT support
• Cloud services
• Network infrastructure
• Cyber security services
• IT helpdesk support

Headquarters

HQ city

Stevenage, Hertfordshire

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Fully managed support packages including on-site support, remote support, security software, and quarterly strategic reviews. Operates as recurring revenue through structured service agreements.
2. Cloud Services: Implementation and management of Microsoft Azure, Google G-Suite, Microsoft Office 365, and hosted desktop solutions. Revenue generated through service delivery and potentially subscription management.
3. Network Solutions: Network design, build, and management including wireless networks, infrastructure installation, and product procurement for Cisco, HPE Aruba, and Ubiquiti equipment.
4. Cybersecurity Services: Managed antivirus, cloud backup, GDPR compliance consulting, and security monitoring services.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

ICTM SERVICES is a UK-based managed service provider delivering fully managed outsourced IT department solutions for businesses and schools. The core offering covers on-site and remote IT support with SLAs, cloud migration and management (Microsoft Azure, Google G-Suite, Microsoft Office 365, hosted desktops), network design and implementation using Cisco, HPE Aruba, and Ubiquiti equipment, and multi-layered cybersecurity including managed anti-virus, cloud backup, GDPR compliance, and 24/7 device monitoring.

Product overview

ICTM SERVICES is a Managed Service Provider offering a unified portfolio of IT support and technology services. The core offering consists of four integrated service lines: Managed Support Services (on-site and remote IT support with SLA guarantees), Cloud Services (Microsoft Azure, Google G-Suite, Office 365, and Hosted Desktops), Network Solutions (wireless networks, infrastructure using Cisco/HPE Aruba/Ubiquiti equipment), and Cyber Security (anti-virus, backup, GDPR compliance, 24/7 monitoring). Additional services include Storage & Power Backup and Free IT Health Check. The services are designed for both education and business clients in the UK, with a 4-step process: Free Survey, Planning & Design, Implementation, and End User Support.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Support Services Fully managed outsourced IT department solution including on-site engineering visits, remote monitoring of server equipment, service desk support, and 24x7 remote support for non-stop organisations. Includes security software, 2-hour SLAs, quarterly strategic reviews, and free consultancy for strategic planning and budgeting. Designed for organisations requiring technical expertise without an in-house IT team.
• Cloud Services Comprehensive cloud services portfolio covering Microsoft Azure migration, Google G-Suite implementation (for schools and businesses), Microsoft Office 365 management (as a Microsoft authorised partner), and Hosted Desktop solutions that enable staff to access the same resources and software simultaneously from any location.
• Network Solutions Design, build, and management of network infrastructure including wireless networks, network implementation, product procurement, and installation/configuration services. Supports Cisco Networking Switches, HPE Aruba Networking Switches, and Ubiquiti Networking Switches. Also includes Storage & Power Backup services for new and existing clients.
• Cyber Security Multi-layered security offering including managed anti-virus from multiple vendors, cloud backup solutions, GDPR compliance consulting by GDPR-qualified practitioners, 24/7 active monitoring of devices for updates/viruses/hardware issues, and a 30-minute response target for fast issue resolution. Protects client computers, networks, data, and programs from external attacks and exploitation.

Quantifiable outcome

• 30-minute response time target for support issues
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft authorised partner providing Microsoft Azure, Microsoft Office 365, and related Microsoft cloud services. Engineers have vast experience with Microsoft technologies and services.
• GooglecoreTechnology or IntegrationWorking alongside Google to implement and install G-Suite in Schools and Business throughout the UK.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Daisy Group: UK IT and communications provider offering managed IT, cloud, connectivity, and cybersecurity services to SMB and enterprise customers. Overlapping managed services and connectivity/networking focus with ICTM, though at significantly larger scale.
• Trustmarque (part of Capita): UK IT services and managed services provider delivering cloud, workplace, networking, and security solutions to mid-market and public sector. Comparable four-pillar managed IT offering and Microsoft/Cisco partner relationships, but operating as part of a larger group.
• Six Degrees Group (now part of Maintel): UK-based managed services and cloud provider delivering cloud, networking, security, and managed IT to mid-market. Comparable service pillars and Microsoft/Cisco ecosystem, now operating under Maintel.
• Computacenter plc: Large UK-headquartered provider of IT infrastructure, managed services, and workplace technology across Cisco, HPE, and Microsoft ecosystems. Comparable service portfolio (managed support, cloud, networking, security) and partner stack, but at enterprise scale.
• Softcat plc: UK-based IT reseller and managed services provider selling Microsoft, Cisco, HPE Aruba, and networking solutions to SMB and mid-market customers. Highly comparable vendor mix and target market, but operates at much larger scale as a publicly listed incumbent.

Regional players

• Beaming Ltd: UK connectivity and managed IT services provider offering network design, hosting, and managed support to UK businesses. Comparable in UK SMB focus and networking/managed services blend, with stronger connectivity heritage.

Direct peers

• Node4: UK-based managed services provider offering cloud, networking, cybersecurity, and managed support to mid-market UK businesses. Direct comparable in service mix, target geography, and recurring managed services model.
• HTL Support: UK managed IT services and support firm offering outsourced IT, cloud migration, networking, and security to SMB and education customers. Comparable in scale, UK focus, and education/SMB vertical mix.
• Bluechip IT: UK managed IT services provider delivering fully outsourced IT department, cloud (Microsoft 365/Azure), networking, and cybersecurity to UK businesses. Direct peer in service portfolio and outsourced IT model.
• Mirus IT: UK-based managed IT services and cloud provider supporting SMB and education sector customers with Microsoft 365, Azure, networking, and security. Closely comparable in size, geography, customer verticals (UK SMB + schools), and managed support model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat1 record

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ictm-services

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICTM SERVICES